ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: [Business English] ENGLISH FOR HUMAN RESOURCES (1)

Express Series English for Human Resources by Pat Pledger Unit 1 Exercise 10

Good morning, David.

How was your weekend?

Excellent, thanks.

Too short, though.

Yes, I know what you mean.

Can we just have a word about the search for the personnel officer in Madrid?

I know that it's your responsibility, but I'd like to be up to date on what's happening.

Well, the job description and person specification have both been finalised and cleared with Francisco Menendez in Madrid.

We're looking for someone with two to five years generalist HR experience, either an HR qualification or a degree,

and last but not least, they must have high-level English skills.

So where are you planning to advertise?

Well, firstly on our European intranet, although I don't think there's much chance of finding anybody in-house or in the European offices.

Not sure I agree with you there.

Don't forget, we took on a lot of employees with the merger in 2002.

There might be some human resources potential there.

Yes, you have a point there.

Then I thought I'd put the vacancy with a couple of HR specialist recruitment consultancies which operate across Europe.

OK.

What about an ad in the Spanish HR trade paper?

They have a monthly magazine, don't they?

Yes, but there are very few job ads in there.

I'll look into it, though.

And where are you going to interview?

Well, I thought I'd offer interviews in the UK and Madrid, if that's OK.

It's important that Francisco Menendez is involved.

As the general manager, he and the personnel officer will need to work together closely on the future recruitment campaign in Madrid.

Yes, good idea.

Well, David, I can see you've got it all under control.

Just keep me posted, please.

No problem.

Oh, sorry, I've got to run.

I have a meeting about disciplinary procedures in about five minutes.

Oh, and by the way, I'll be back in the office again on Thursday, so perhaps we can talk again then.

Unit 2, Exercise 11.

I think that fills you in on the requirements of the job.

So, could you tell me about your experience as a team leader in your present job?

Yes, I've been with my present company for five years.

I started as a member of the call centre and was promoted to a team leader two years ago.

I'm one of eight team leaders and we cover two shifts seven days a week.

Could you explain what that involves?

Yes, I'm responsible for ten call centre operators and I report to the call centre's supervisor.

As you can see from my CV, I also did customer service in a production company for six years before that.

Could you outline some of the problems you've had to deal with since you became a team leader?

Well, they relate mainly to difficult customers and to one or two negative relationships in the group.

Could you enlarge on that?

As far as staff relationships are concerned, if the problem is not solved by discussion and liaison within the team,

then we can usually move people to another team.

The team leaders meet weekly to discuss the overall situation,

situation and we operate a very flexible call centre where the staff can move around different sections to gain more experience.

And how do you go about dealing with difficult customers or with customers who have a complaint?

We have a directive that says

that a customer who is not happy about something should be transferred to a team leader immediately.

It's one of our specific responsibilities.

Otherwise my staff are instructed to tell the customer that I I will call them back as soon as possible.

If I'm not there, then another team leader deals with it.

What aspect of your job do you like best, Melanie?

I particularly enjoy dealing with customers.

I think I have an ability to build a good rapport with people on the telephone, and I believe I am good at it.

Why do you want to leave your present job?

Part of the call centre is being transferred to another location in the south.

my partner has a good job in this area

and we have two children at school I don't really want

to move at this time although my company did ask me if I would like to relocate I see thank you.

As you know, the next part of the interview process would be an assessment centre.

Unit 2.

Output.

1. It is not relevant to ask someone's age.

You can work it out roughly from their CV.

And anyway, the important thing is whether or not they have the ability to do the job, not how old they are.

Yes, I totally agree, and older people have a lot of experience and knowledge to offer.

Plus, they are often better employees than their younger colleagues.

They're more reliable and take less time off work.

I'm afraid I can't agree with you on that.

Older people are not as flexible, they expect higher salaries, and they get sick a lot.

And they have trouble fitting into a young team.

Companies want younger employees who can bring in fresh ideas and are not so expensive.

4. You can't run a company efficiently with young, inexperienced people.

You need to retain older managers to train the younger ones, and you have to organise effective succession planning in a company.

There should be capacity for a broad age range and diverse experience in all areas of the business.

5. I think laws on age discrimination are wrong.

Why should the government be able to tell us who to hire?

Only the companies know which people are right or wrong for the job.

The government shouldn't tell us how to run our business.

Unit 3, Exercise 1 We'd like to tell you something about conditions of employment.

Of course, they'll also be described in the Contract of Employment and the Company Handbook, as well as in the Offer Letter.

Some employment procedures are different from those in France, Marion, but there is generally more flexibility here, I think.

Please ask about anything you are not sure of.

So, let's start with your hours.

Normal working hours are 9 to 6 Monday to Friday, with an hour for lunch.

We currently operate a 40-hour week plus lunches.

I'm afraid we don't operate flexi-time yet, and there may be overtime during busy periods this is either paid

or given as time off in lieu I see by the

way we are currently looking at more flexible working arrangements for our employees

but that's still in the future okay could you tell me what happens

if I'm ill we pay for the first 12 weeks of sickness

and operate a company permanent health insurance scheme

which continues to pay you after that

if you're real Marion we expect you to phone in as

100

early as possible on the first day to tell us

101

and then to keep us informed after

102

that yes that's clear could you tell me something about the

103

holiday allowance your annual paid holiday is 20 rising to 25

104

after two years service you must clear dates first with your

105

department head of course I have a week's holiday booked in two months time will you honor this I'm sure

106

that won't be a problem as it's only a week we

107

can discuss it in detail later great would it be possible

108

to see the contract yes of course one will be sent

109

with the offer letter we'll be taking up references with your previous and present employer.

110

I know in France you would normally include references with your application, but as you know, here in the UK, we prefer to apply for references ourselves,

111

which is why we'll make the offer of employment subject to satisfactory reference.

112

Yes, I understand.

113

I've given details of my referees on the application form.

114

My present employer in Marseille knows I'm leaving, so you can go ahead and contact them.

115

I'll tell them to expect a letter from you.

116

Well, thanks, Marion.

117

I hope you'll be joining us soon and look forward to welcoming you to the department.

118

Maybe you'd like to meet some of the team over a bite of lunch?

119

We'll all be going to the canteen in around fifteen minutes.

120

That sounds nice.

121

Thanks.

122

Yes.

123

Well, I'll leave Chiara to look after you, Marion.

124

We'll get the offer letter, contract and handbook in the post within the next 24 hours.

125

Could you please let us know if you want to accept the job offer by the beginning of next week?

126

Right.

127

Thank you both very much.

128

I feel very positive about everything.

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