Prática de Shadowing: English for the workplace | vocabulary and conversation for hotel housekeeping - Aprenda a falar inglês com o YouTube
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This lesson is going to be all about working in the United States and specifically it's connected to housekeeping.
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This lesson is going to be all about working in the United States and specifically it's connected to housekeeping.
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So what do we mean by housekeeping?
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Housekeeping is normally connected to working at a resort or a hotel,
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maybe a bed and breakfast.
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The job basically involves cleaning the rooms and preparing the rooms for the next guest.
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Now let's practice a conversation.
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We are going to imagine a situation.
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The situation is it's your first day at work in housekeeping.
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So let's imagine you go to the hotel,
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you go to the staff,
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the workers office, and there you meet with your manager.
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Now your manager is going to prepare you for your day.
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You sit down with your manager and she says,
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Today is Mark's first day,
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so I'm going to show him the ropes.
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On the roster, I have rooms 25 through 50 this morning,
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so I'll take Mark and he'll shadow me today.
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today is Mark's first day
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so I'm going to show him the ropes on the roster I have rooms 25 through 50 this morning
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so I'll take Mark and he'll shadow me today
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now she said to show you the ropes this is a
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common expression in English it basically means to show somebody how to do a job
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if they don't know how to do it.
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She also says to shadow her.
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By shadow what we mean is to follow them around for a day
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or maybe a few days to watch exactly what they do
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so that you can repeat it yourself and do the same job.
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So you go with your manager
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up to the rooms and then she says let's check the housekeeping cart is fully stocked and then we'll get started
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let's check the housekeeping cart is fully stocked and then we'll get started
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the housekeeping cart is the cart you take with you to
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the rooms it has all of things you need to do the job.
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Things like the cleaning products.
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It has the linens, the towels.
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It has the replacement coffee,
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the toiletries for the bathroom.
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The manager says you need to make sure that the cart is stocked.
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To stock means to make sure something is full, it's complete.
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So the cart has all of the things you need for preparing and cleaning the rooms.
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When you get to the room your manager says,
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Okay, Mark, here's your checklist.
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Let me go through what you need to pay special attention to.
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Okay, Mark, here's your checklist.
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Let me go through what you need to pay special attention to.
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A checklist is a piece of paper that has a list of all the jobs you need to do in each room.
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It also has a list of all the things you need to replace,
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all the things you need to clean.
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So your manager says she wants to go through what you have to do.
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And when we say go through,
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what we mean is to show somebody exactly what they have to do and make sure that they understand everything.
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So you go through the checklist,
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which might look something like this.
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And then she says, Make sure to vacuum and dust each room and always change the bed linens.
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We'll take a break around 8.30,
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so come meet us back at the staff room on the ground floor.
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Make sure to vacuum and dust each room and always change the bed linens.
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We'll take a break around 8.30,
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so come meet us back at the staff room on the ground floor.
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And that's it.
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Now you start your day working in housekeeping keeping.
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Look at the pictures on the screen.
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Your manager comes to you and tells you that you need to take something to one of the rooms.
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Choose the correct picture.
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We need clean towels in room 378.
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We need clean towels in room 378.
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Can you take clean bathrobes to room 220?
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Can you take clean bathrobes to room 220?
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They need fresh linens in room 400.
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They need fresh linens in room 400.
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Your manager tells you she needs someone to go to a room to do a job for her.
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Look at the pictures.
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Choose the correct job.
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Can you vacuum the carpet in room 203?
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Can you vacuum the carpet in room 203?
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Can you dust in room 293?
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Can you dust in room 293?
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Now remember, if you need to,
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go back, listen to it again.
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This is great practice learning new words,
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especially if you're going into the workplace.
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If you start working in housekeeping,
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here's some useful work-connected words that you probably need to know.
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The daily roster will basically tell you exactly what you're doing for that day.
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So if you go into work and they say,
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okay check your roster, what they mean is to check what jobs you have to do that day.
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The schedule.
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The schedule is basically what days you're working and how many hours you're working in each day.
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If you going to work
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and somebody says hey check your schedule what they mean is check how many days
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and how many hours you're working
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when you're at work you might get a checklist a checklist is normally a sheet of paper
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that has the names of all the jobs that you need to do
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or it might have the names of all the things you need to clean or replace
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Now let's get a little practice looking at that checklist.
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I'd like you to listen carefully.
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Look at the housekeeping checklist.
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What are the jobs they completed?
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Okay, let me look over my checklist.
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Let's see.
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I changed the bed linens.
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I cleaned the toilets, sinks, and showers.
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I vacuumed carpets and area rugs.
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I dusted all surfaces including the shelves and the furniture.
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I swept and tidied outdoor areas such as the porches and the patios.
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I wiped down cabinets and drawers in the kitchen and the bathroom.
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I swept and mopped the floors.
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one job they didn't complete.
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What was it?
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Okay, let me look over my checklist.
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Let's see.
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I changed the bed linens.
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I cleaned the toilets, sinks, and showers.
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I vacuumed carpets and area rugs.
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I dusted all surfaces including the shelves and the furniture.
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I swept and tidied outdoor areas such as the porches and the patios.
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I wiped down cabinets and drawers in the kitchen and the bathroom.
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I swept and mopped the floors.
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Well, that's it for today.
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I hope this lesson is useful for you if you're going into the workplace and you're starting a new job in housekeeping.
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And please remember, if you enjoy the lesson,
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give me a thumbs up,
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leave me a comment and click to subscribe.
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Contexto & Antecedentes
O aprendizado do inglês no ambiente de trabalho é essencial para muitos profissionais, especialmente na indústria de hospitalidade. Este vídeo foca especificamente no serviço de limpeza de hotéis, onde a comunicação clara e o vocabulário apropriado são fundamentais. Ao entrar nesse cenário, é importante entender não apenas as funções, mas também as reações e instruções que você pode receber de seus colegas e supervisores. Aprender frases-chave e como se comportar em situações específicas pode facilitar sua adaptação a esse novo ambiente.
Top 5 Frases para Comunicação Diária
- "Vou te mostrar como funciona." – Uma expressão comum para indicar que você vai ensinar algo a alguém.
- "Vamos verificar se o carrinho de limpeza está abastecido." – Usada para garantir que você tenha todos os suprimentos para começar o trabalho.
- "Aqui está sua lista de verificação." – Faz referência ao documento que contém as tarefas a serem realizadas em cada quarto.
- "Preste atenção nas instruções." – Uma orientação importante para garantir que o trabalho seja feito corretamente.
- "Siga-me para aprender o trabalho." – Uma maneira de pedir que alguém o acompanhe para aprender observando.
Guia Passo a Passo para Shadowing
Para aproveitar ao máximo a técnica de shadow speak, siga estas etapas enquanto assiste ao vídeo:
- Escute atentamente: Preste atenção nas frases e na entonação da pessoa que fala.
- Repita em voz alta: Tente imitar a pronúncia e o ritmo. Isso ajudará a fixar o novo vocabulário.
- Use a técnica de shadowing: Enquanto assiste, siga a fala do locutor, repetindo imediatamente após ele, para melhorar sua fluência e compreensão oral.
- Pratique as frases no contexto: Crie situações de prática onde você pode usar as frases aprendidas, seja falando com amigos ou simulando o ambiente de trabalho.
- Revise regularmente: Volte ao vídeo e às frases aprendidas periodicamente para garantir que a informação continue fresca em sua mente.
Integrando o shadowspeaks e a prática constante, você se tornará cada vez mais confiável na comunicação em inglês no ambiente de trabalho. Com dedicação e essas técnicas, seu domínio da linguagem se intensificará significativamente.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.
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