ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English for the workplace | vocabulary and conversation for hotel housekeeping

This lesson is going to be all about working in the United States and specifically it's connected to housekeeping.

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This lesson is going to be all about working in the United States and specifically it's connected to housekeeping.

So what do we mean by housekeeping?

Housekeeping is normally connected to working at a resort or a hotel,

maybe a bed and breakfast.

The job basically involves cleaning the rooms and preparing the rooms for the next guest.

Now let's practice a conversation.

We are going to imagine a situation.

The situation is it's your first day at work in housekeeping.

So let's imagine you go to the hotel,

you go to the staff,

the workers office, and there you meet with your manager.

Now your manager is going to prepare you for your day.

You sit down with your manager and she says,

Today is Mark's first day,

so I'm going to show him the ropes.

On the roster, I have rooms 25 through 50 this morning,

so I'll take Mark and he'll shadow me today.

today is Mark's first day

so I'm going to show him the ropes on the roster I have rooms 25 through 50 this morning

so I'll take Mark and he'll shadow me today

now she said to show you the ropes this is a

common expression in English it basically means to show somebody how to do a job

if they don't know how to do it.

She also says to shadow her.

By shadow what we mean is to follow them around for a day

or maybe a few days to watch exactly what they do

so that you can repeat it yourself and do the same job.

So you go with your manager

up to the rooms and then she says let's check the housekeeping cart is fully stocked and then we'll get started

let's check the housekeeping cart is fully stocked and then we'll get started

the housekeeping cart is the cart you take with you to

the rooms it has all of things you need to do the job.

Things like the cleaning products.

It has the linens, the towels.

It has the replacement coffee,

the toiletries for the bathroom.

The manager says you need to make sure that the cart is stocked.

To stock means to make sure something is full, it's complete.

So the cart has all of the things you need for preparing and cleaning the rooms.

When you get to the room your manager says,

Okay, Mark, here's your checklist.

Let me go through what you need to pay special attention to.

Okay, Mark, here's your checklist.

Let me go through what you need to pay special attention to.

A checklist is a piece of paper that has a list of all the jobs you need to do in each room.

It also has a list of all the things you need to replace,

all the things you need to clean.

So your manager says she wants to go through what you have to do.

And when we say go through,

what we mean is to show somebody exactly what they have to do and make sure that they understand everything.

So you go through the checklist,

which might look something like this.

And then she says, Make sure to vacuum and dust each room and always change the bed linens.

We'll take a break around 8.30,

so come meet us back at the staff room on the ground floor.

Make sure to vacuum and dust each room and always change the bed linens.

We'll take a break around 8.30,

so come meet us back at the staff room on the ground floor.

And that's it.

Now you start your day working in housekeeping keeping.

Look at the pictures on the screen.

Your manager comes to you and tells you that you need to take something to one of the rooms.

Choose the correct picture.

We need clean towels in room 378.

Can you take clean bathrobes to room 220?

They need fresh linens in room 400.

Your manager tells you she needs someone to go to a room to do a job for her.

Look at the pictures.

Choose the correct job.

Can you vacuum the carpet in room 203?

Can you dust in room 293?

Now remember, if you need to,

go back, listen to it again.

This is great practice learning new words,

especially if you're going into the workplace.

If you start working in housekeeping,

here's some useful work-connected words that you probably need to know.

The daily roster will basically tell you exactly what you're doing for that day.

So if you go into work and they say,

okay check your roster, what they mean is to check what jobs you have to do that day.

The schedule.

The schedule is basically what days you're working and how many hours you're working in each day.

If you going to work

and somebody says hey check your schedule what they mean is check how many days

and how many hours you're working

when you're at work you might get a checklist a checklist is normally a sheet of paper

that has the names of all the jobs that you need to do

or it might have the names of all the things you need to clean or replace

Now let's get a little practice looking at that checklist.

I'd like you to listen carefully.

Look at the housekeeping checklist.

What are the jobs they completed?

Okay, let me look over my checklist.

Let's see.

100

I changed the bed linens.

101

I cleaned the toilets, sinks, and showers.

102

I vacuumed carpets and area rugs.

103

I dusted all surfaces including the shelves and the furniture.

104

I swept and tidied outdoor areas such as the porches and the patios.

105

I wiped down cabinets and drawers in the kitchen and the bathroom.

106

I swept and mopped the floors.

107

one job they didn't complete.

108

What was it?

109

Okay, let me look over my checklist.

110

Let's see.

111

I changed the bed linens.

112

I cleaned the toilets, sinks, and showers.

113

I vacuumed carpets and area rugs.

114

I dusted all surfaces including the shelves and the furniture.

115

I swept and tidied outdoor areas such as the porches and the patios.

116

I wiped down cabinets and drawers in the kitchen and the bathroom.

117

I swept and mopped the floors.

118

Well, that's it for today.

119

I hope this lesson is useful for you if you're going into the workplace and you're starting a new job in housekeeping.

120

And please remember, if you enjoy the lesson,

121

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122

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