PrĂĄtica de Shadowing: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2 - Aprenda a falar inglĂȘs com o YouTube

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Hello everyone!
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Welcome back to English Conversation Journal.
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My name is Emily.
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Today, we have a very special lesson for you.
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This is the second job interview in our series of different job interview videos.
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We are going to learn about job interviews at multinational companies, or MNCs.
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This is perfect for beginners and for people who want to work at big international companies.
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You will learn how to answer tough interview questions, how to talk about salary, and how to show confidence in a professional setting.
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This lesson will help you prepare for real corporate interviews.
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Are you ready?
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Let's begin.
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Good morning.
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I have an interview at 10 a.m.
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Good morning.
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May I have your name, please?
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My name is Ryan Thompson.
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Let me check.
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Yes, Mr.
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Thompson.
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You have an interview with Ms.
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Lisa Parker, the customer service manager.
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Please take the elevator to the fifth floor.
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When you exit, turn right.
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It's room 502.
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Thank you very much.
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You're welcome.
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Good luck.
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Thank you.
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Hello.
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May I come in?
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Yes, please come in.
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Good morning.
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I'm Ryan Thompson.
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I'm here for the Customer Service Representative interview.
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Good morning, Ryan.
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I'm Lisa Parker, the Customer Service Manager.
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It's nice to meet you.
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to meet you too, Ms.
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Parker.
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Please, call me Lisa.
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Have a seat.
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Would you like some water or coffee?
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No, thank you.
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I'm fine.
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Great.
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So, Ryan, thank you for coming today.
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How was your journey here?
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It was good.
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The directions were very clear.
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I arrived 15 minutes early.
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Excellent.
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Being punctual is very important.
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So, let's begin.
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Tell me about yourself, Ryan.
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Sure.
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I am 24 years old.
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I graduated from State University two years ago with a degree in business administration.
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For the past 18 months, I have been working at a telecommunications company as a customer support representative.
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I'm currently employed there, but I'm looking for a new opportunity where I can grow.
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That's great.
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Why do you want to leave your current job?
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I learned a lot there, but the company is small.
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There are limited opportunities for advancement.
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I want to work for a large, global company like yours, where I can develop my career and learn from experienced professionals.
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I understand.
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Why do you want to work for our company specifically?
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Your company is one of the world's leading technology companies.
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I read that you have offices in over 50 countries.
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I'm impressed by your commitment to customer satisfaction and innovation.
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I believe I can contribute to your team and learn a lot.
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That's wonderful.
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You've done your research.
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Now, tell me about your current role.
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What are your main responsibilities?
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I handle customer inquiries through phone, email, and live chat.
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I help customers solve technical problems with their internet and phone services.
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I also process billing questions and account changes.
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On average, I handle about 40 to 50 customer interactions per day.
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That's quite busy.
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How do you handle the pressure?
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I stay organized.
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I use our ticketing system to prioritize urgent issues.
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I also learned to stay calm, even when customers were frustrated.
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Taking deep breaths and staying focused helped me a lot.
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Good strategies.
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Now, let me ask you this.
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Can you describe a time when you dealt with a very difficult customer?
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Yes, I remember one situation clearly.
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A customer called because their internet had been down for three days.
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They were very angry and shouting.
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I let them express their frustration without interrupting.
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Then I apologized sincerely and explained that I would personally make sure their problem was fixed.
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I escalated their case to our technical team and called the customer back within two hours with an update.
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The internet was fixed that same day.
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The customer thanked me and even sent a positive feedback email to my manager.
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Excellent.
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That shows great problem solving and empathy.
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Here's another scenario.
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Imagine a customer is asking for something that goes against company policy.
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What would you do?
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First, I would explain the policy to the customer in a polite and clear way.
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I would tell them why the policy exists.
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If they are still unhappy, I would try to find an alternative solution that follows the policy but still helps them.
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If I cannot find a solution, I would offer to escalate the issue to a supervisor.
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Very diplomatic answer.
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Now, what are your greatest strengths?
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I am very patient and empathetic.
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I genuinely care about helping people.
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I'm also a good communicator.
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I can explain technical things in simple language.
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And I'm reliable.
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My attendance record at my current job is perfect.
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I never missed a day.
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That's impressive.
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What about your weaknesses?
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What do you need to improve?
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Sometimes I care too much about solving every problem perfectly.
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If I cannot help a customer, I feel bad about it.
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But I'm learning that sometimes the best thing I can do is escalate the issue to someone who can help better.
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I'm working on accepting that I can't solve everything alone.
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That's very self-aware.
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Now, this position requires working in shifts, including evenings, nights, and weekends.
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We're a global company, so we support customers 24-7.
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Are you comfortable with that?
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Yes, I am.
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I understand that customer service is a 24-hour operation.
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I can work flexible shifts.
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I'm also willing to work on holidays if needed.
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Good!
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Can you work under pressure?
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Sometimes we receive hundreds of calls during peak hours.
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Yes, I can.
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At my current job, we had very busy periods too.
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I learned to stay focused on one customer at a time while still working quickly.
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I also don't panic.
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I just take it one call at a time.
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Great attitude.
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Let me ask you this.
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How do you handle multiple tasks at the same time?
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I prioritize based on urgency.
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For example, if I'm on a call and receive an urgent email, I focus on finishing the call first because that customer is waiting.
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Then I check the email.
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I also use to-do lists and our company systems to track everything.
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This helps me not forget anything.
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Perfect!
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Where do you see yourself in three years?
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In three years, I hope to be a senior customer service representative, or maybe a team leader.
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I want to mentor new employees and help improve our processes.
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I also want to learn more about different departments in the company.
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Maybe I could work in customer experience or quality assurance someday.
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We love employees who want to grow.
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We actually have internal training programs and promotion opportunities.
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Now, let's talk about salary.
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What are your expectations?
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I researched the market rate for this position.
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Based on my 18 months of experience and the cost of living in this city, I'm looking for a salary between $42,000 and $48,000 per year.
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But I'm flexible if there are other benefits.
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That's a reasonable range.
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We offer $45,000 per year for this position.
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We also provide health insurance, dental insurance, 15 days of paid vacation, and performance bonuses twice a year.
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After one year, you're eligible for our Employee Stock Purchase Program.
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That sounds excellent.
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I'm very happy with that package.
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Wonderful.
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When can you start if the job is offered?
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I need to give two weeks' notice to my current employer.
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I can start three weeks from today.
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That's perfectly fine.
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We respect that.
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Now, do you have any questions for me?
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Yes, I have a few questions.
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What does a typical day look like in this role?
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You would start by checking your schedule and logging into our customer service platform.
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You would handle customer inquiries through phone, email, and chat.
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You would document all interactions in our system.
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We have a 30-minute lunch break and two 15-minute breaks during your shift.
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We also have team meetings once a week.
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That's clear.
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What kind of training will I receive?
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You'll have two weeks of comprehensive training.
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The first week is classroom training, where you'll learn about our products, systems, and policies.
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The second week is hands-on training, where you'll take real calls with a supervisor listening and helping you.
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After that, you'll be on your own.
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But we're always here to support you.
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That sounds very supportive.
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One more question.
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How do you measure success in this role?
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Great question.
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We measure success through customer satisfaction scores, average response time, and quality of service.
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We also value teamwork and positive attitude.
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If you consistently receive good customer feedback and help your teammates, you're doing an excellent job.
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Thank you for explaining.
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That's very helpful.
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You're welcome.
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Ryan, I have to say, I'm very impressed with your experience, your attitude, and the way you answered all my questions.
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You have exactly what we're looking for.
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I would like to offer you the position.
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Really?
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Oh, that's wonderful.
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Thank you so much, Lisa.
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I'm so excited.
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We're excited to have you.
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Our HR department will send you an official offer letter by email tomorrow.
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Please review it and sign it.
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Then we'll schedule your start date.
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I will.
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Thank you so much for this opportunity.
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I promise I will work hard and do my best.
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I believe you will.
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Welcome to the team, Ryan.
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Thank you.
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I'm looking forward to starting.
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Do you have any final questions?
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No, you've explained everything clearly.
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Thank you again.
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You're very welcome.
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Have a great day, Ryan.
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You too, Lisa.
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Goodbye.
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Goodbye.
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So, how did you find this interview?
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Was it helpful?
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Please let me know in the comments below.
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This was the second video in our job interview series.
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If you haven't watched the first one yet, check it out!
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The link is in the description.
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Thank you so much for watching, and if you enjoyed this video, please give it a thumbs up and subscribe to our channel.
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Before you go, here are some important tips for your MNC interview.
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Thanks for watching!
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Good luck with your interview!
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See you in the next video!
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Take care!
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Bye-bye!

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