Luyện nói tiếng Anh bằng Shadowing qua video: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2

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Hello everyone!

Welcome back to English Conversation Journal.

My name is Emily.

Today, we have a very special lesson for you.

This is the second job interview in our series of different job interview videos.

We are going to learn about job interviews at multinational companies, or MNCs.

This is perfect for beginners and for people who want to work at big international companies.

You will learn how to answer tough interview questions, how to talk about salary, and how to show confidence in a professional setting.

This lesson will help you prepare for real corporate interviews.

Are you ready?

Let's begin.

Good morning.

I have an interview at 10 a.m.

Good morning.

May I have your name, please?

My name is Ryan Thompson.

Let me check.

Yes, Mr.

Thompson.

You have an interview with Ms.

Lisa Parker, the customer service manager.

Please take the elevator to the fifth floor.

When you exit, turn right.

It's room 502.

Thank you very much.

You're welcome.

Good luck.

Thank you.

Hello.

May I come in?

Yes, please come in.

Good morning.

I'm Ryan Thompson.

I'm here for the Customer Service Representative interview.

Good morning, Ryan.

I'm Lisa Parker, the Customer Service Manager.

It's nice to meet you.

to meet you too, Ms.

Parker.

Please, call me Lisa.

Have a seat.

Would you like some water or coffee?

No, thank you.

I'm fine.

Great.

So, Ryan, thank you for coming today.

How was your journey here?

It was good.

The directions were very clear.

I arrived 15 minutes early.

Excellent.

Being punctual is very important.

So, let's begin.

Tell me about yourself, Ryan.

Sure.

I am 24 years old.

I graduated from State University two years ago with a degree in business administration.

For the past 18 months, I have been working at a telecommunications company as a customer support representative.

I'm currently employed there, but I'm looking for a new opportunity where I can grow.

That's great.

Why do you want to leave your current job?

I learned a lot there, but the company is small.

There are limited opportunities for advancement.

I want to work for a large, global company like yours, where I can develop my career and learn from experienced professionals.

I understand.

Why do you want to work for our company specifically?

Your company is one of the world's leading technology companies.

I read that you have offices in over 50 countries.

I'm impressed by your commitment to customer satisfaction and innovation.

I believe I can contribute to your team and learn a lot.

That's wonderful.

You've done your research.

Now, tell me about your current role.

What are your main responsibilities?

I handle customer inquiries through phone, email, and live chat.

I help customers solve technical problems with their internet and phone services.

I also process billing questions and account changes.

On average, I handle about 40 to 50 customer interactions per day.

That's quite busy.

How do you handle the pressure?

I stay organized.

I use our ticketing system to prioritize urgent issues.

I also learned to stay calm, even when customers were frustrated.

Taking deep breaths and staying focused helped me a lot.

Good strategies.

Now, let me ask you this.

Can you describe a time when you dealt with a very difficult customer?

Yes, I remember one situation clearly.

A customer called because their internet had been down for three days.

They were very angry and shouting.

I let them express their frustration without interrupting.

Then I apologized sincerely and explained that I would personally make sure their problem was fixed.

I escalated their case to our technical team and called the customer back within two hours with an update.

The internet was fixed that same day.

The customer thanked me and even sent a positive feedback email to my manager.

Excellent.

That shows great problem solving and empathy.

Here's another scenario.

Imagine a customer is asking for something that goes against company policy.

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What would you do?

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First, I would explain the policy to the customer in a polite and clear way.

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I would tell them why the policy exists.

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If they are still unhappy, I would try to find an alternative solution that follows the policy but still helps them.

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If I cannot find a solution, I would offer to escalate the issue to a supervisor.

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Very diplomatic answer.

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Now, what are your greatest strengths?

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I am very patient and empathetic.

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I genuinely care about helping people.

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I'm also a good communicator.

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I can explain technical things in simple language.

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And I'm reliable.

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My attendance record at my current job is perfect.

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I never missed a day.

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That's impressive.

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What about your weaknesses?

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What do you need to improve?

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Sometimes I care too much about solving every problem perfectly.

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If I cannot help a customer, I feel bad about it.

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But I'm learning that sometimes the best thing I can do is escalate the issue to someone who can help better.

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I'm working on accepting that I can't solve everything alone.

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That's very self-aware.

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Now, this position requires working in shifts, including evenings, nights, and weekends.

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We're a global company, so we support customers 24-7.

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Are you comfortable with that?

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Yes, I am.

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I understand that customer service is a 24-hour operation.

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I can work flexible shifts.

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I'm also willing to work on holidays if needed.

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Good!

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Can you work under pressure?

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Sometimes we receive hundreds of calls during peak hours.

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Yes, I can.

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At my current job, we had very busy periods too.

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I learned to stay focused on one customer at a time while still working quickly.

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I also don't panic.

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I just take it one call at a time.

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Great attitude.

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Let me ask you this.

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How do you handle multiple tasks at the same time?

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I prioritize based on urgency.

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For example, if I'm on a call and receive an urgent email, I focus on finishing the call first because that customer is waiting.

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Then I check the email.

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I also use to-do lists and our company systems to track everything.

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This helps me not forget anything.

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Perfect!

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Where do you see yourself in three years?

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In three years, I hope to be a senior customer service representative, or maybe a team leader.

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I want to mentor new employees and help improve our processes.

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I also want to learn more about different departments in the company.

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Maybe I could work in customer experience or quality assurance someday.

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We love employees who want to grow.

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We actually have internal training programs and promotion opportunities.

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Now, let's talk about salary.

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What are your expectations?

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I researched the market rate for this position.

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Based on my 18 months of experience and the cost of living in this city, I'm looking for a salary between $42,000 and $48,000 per year.

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But I'm flexible if there are other benefits.

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That's a reasonable range.

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We offer $45,000 per year for this position.

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We also provide health insurance, dental insurance, 15 days of paid vacation, and performance bonuses twice a year.

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After one year, you're eligible for our Employee Stock Purchase Program.

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That sounds excellent.

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I'm very happy with that package.

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Wonderful.

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When can you start if the job is offered?

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I need to give two weeks' notice to my current employer.

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I can start three weeks from today.

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That's perfectly fine.

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We respect that.

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Now, do you have any questions for me?

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Yes, I have a few questions.

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What does a typical day look like in this role?

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You would start by checking your schedule and logging into our customer service platform.

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You would handle customer inquiries through phone, email, and chat.

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You would document all interactions in our system.

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We have a 30-minute lunch break and two 15-minute breaks during your shift.

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We also have team meetings once a week.

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That's clear.

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What kind of training will I receive?

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You'll have two weeks of comprehensive training.

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The first week is classroom training, where you'll learn about our products, systems, and policies.

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The second week is hands-on training, where you'll take real calls with a supervisor listening and helping you.

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After that, you'll be on your own.

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But we're always here to support you.

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That sounds very supportive.

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One more question.

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How do you measure success in this role?

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Great question.

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We measure success through customer satisfaction scores, average response time, and quality of service.

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We also value teamwork and positive attitude.

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If you consistently receive good customer feedback and help your teammates, you're doing an excellent job.

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Thank you for explaining.

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That's very helpful.

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You're welcome.

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Ryan, I have to say, I'm very impressed with your experience, your attitude, and the way you answered all my questions.

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You have exactly what we're looking for.

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I would like to offer you the position.

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Really?

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Oh, that's wonderful.

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Thank you so much, Lisa.

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I'm so excited.

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We're excited to have you.

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Our HR department will send you an official offer letter by email tomorrow.

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Please review it and sign it.

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Then we'll schedule your start date.

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I will.

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Thank you so much for this opportunity.

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I promise I will work hard and do my best.

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I believe you will.

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Welcome to the team, Ryan.

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Thank you.

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I'm looking forward to starting.

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Do you have any final questions?

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No, you've explained everything clearly.

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Thank you again.

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You're very welcome.

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Have a great day, Ryan.

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You too, Lisa.

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Goodbye.

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Goodbye.

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So, how did you find this interview?

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Was it helpful?

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Please let me know in the comments below.

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This was the second video in our job interview series.

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If you haven't watched the first one yet, check it out!

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The link is in the description.

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Thank you so much for watching, and if you enjoyed this video, please give it a thumbs up and subscribe to our channel.

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Before you go, here are some important tips for your MNC interview.

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Thanks for watching!

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Good luck with your interview!

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See you in the next video!

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Take care!

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Bye-bye!

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Luyện nói tiếng Anh bằng Shadowing qua video: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2

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