ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2

Hello everyone!

⏸ หยุดชั่วคราว

ความเร็ว:

233 ประโยค

หากประโยคสั้นหรือยาวเกินไป กดที่ Edit เพื่อปรับแก้

Hello everyone!

Welcome back to English Conversation Journal.

My name is Emily.

Today, we have a very special lesson for you.

This is the second job interview in our series of different job interview videos.

We are going to learn about job interviews at multinational companies, or MNCs.

This is perfect for beginners and for people who want to work at big international companies.

You will learn how to answer tough interview questions, how to talk about salary, and how to show confidence in a professional setting.

This lesson will help you prepare for real corporate interviews.

Are you ready?

Let's begin.

Good morning.

I have an interview at 10 a.m.

Good morning.

May I have your name, please?

My name is Ryan Thompson.

Let me check.

Yes, Mr.

Thompson.

You have an interview with Ms.

Lisa Parker, the customer service manager.

Please take the elevator to the fifth floor.

When you exit, turn right.

It's room 502.

Thank you very much.

You're welcome.

Good luck.

Thank you.

Hello.

May I come in?

Yes, please come in.

Good morning.

I'm Ryan Thompson.

I'm here for the Customer Service Representative interview.

Good morning, Ryan.

I'm Lisa Parker, the Customer Service Manager.

It's nice to meet you.

to meet you too, Ms.

Parker.

Please, call me Lisa.

Have a seat.

Would you like some water or coffee?

No, thank you.

I'm fine.

Great.

So, Ryan, thank you for coming today.

How was your journey here?

It was good.

The directions were very clear.

I arrived 15 minutes early.

Excellent.

Being punctual is very important.

So, let's begin.

Tell me about yourself, Ryan.

Sure.

I am 24 years old.

I graduated from State University two years ago with a degree in business administration.

For the past 18 months, I have been working at a telecommunications company as a customer support representative.

I'm currently employed there, but I'm looking for a new opportunity where I can grow.

That's great.

Why do you want to leave your current job?

I learned a lot there, but the company is small.

There are limited opportunities for advancement.

I want to work for a large, global company like yours, where I can develop my career and learn from experienced professionals.

I understand.

Why do you want to work for our company specifically?

Your company is one of the world's leading technology companies.

I read that you have offices in over 50 countries.

I'm impressed by your commitment to customer satisfaction and innovation.

I believe I can contribute to your team and learn a lot.

That's wonderful.

You've done your research.

Now, tell me about your current role.

What are your main responsibilities?

I handle customer inquiries through phone, email, and live chat.

I help customers solve technical problems with their internet and phone services.

I also process billing questions and account changes.

On average, I handle about 40 to 50 customer interactions per day.

That's quite busy.

How do you handle the pressure?

I stay organized.

I use our ticketing system to prioritize urgent issues.

I also learned to stay calm, even when customers were frustrated.

Taking deep breaths and staying focused helped me a lot.

Good strategies.

Now, let me ask you this.

Can you describe a time when you dealt with a very difficult customer?

Yes, I remember one situation clearly.

A customer called because their internet had been down for three days.

They were very angry and shouting.

I let them express their frustration without interrupting.

Then I apologized sincerely and explained that I would personally make sure their problem was fixed.

I escalated their case to our technical team and called the customer back within two hours with an update.

The internet was fixed that same day.

The customer thanked me and even sent a positive feedback email to my manager.

Excellent.

That shows great problem solving and empathy.

Here's another scenario.

Imagine a customer is asking for something that goes against company policy.

100

What would you do?

101

First, I would explain the policy to the customer in a polite and clear way.

102

I would tell them why the policy exists.

103

If they are still unhappy, I would try to find an alternative solution that follows the policy but still helps them.

104

If I cannot find a solution, I would offer to escalate the issue to a supervisor.

105

Very diplomatic answer.

106

Now, what are your greatest strengths?

107

I am very patient and empathetic.

108

I genuinely care about helping people.

109

I'm also a good communicator.

110

I can explain technical things in simple language.

111

And I'm reliable.

112

My attendance record at my current job is perfect.

113

I never missed a day.

114

That's impressive.

115

What about your weaknesses?

116

What do you need to improve?

117

Sometimes I care too much about solving every problem perfectly.

118

If I cannot help a customer, I feel bad about it.

119

But I'm learning that sometimes the best thing I can do is escalate the issue to someone who can help better.

120

I'm working on accepting that I can't solve everything alone.

121

That's very self-aware.

122

Now, this position requires working in shifts, including evenings, nights, and weekends.

123

We're a global company, so we support customers 24-7.

124

Are you comfortable with that?

125

Yes, I am.

126

I understand that customer service is a 24-hour operation.

127

I can work flexible shifts.

128

I'm also willing to work on holidays if needed.

129

Good!

130

Can you work under pressure?

131

Sometimes we receive hundreds of calls during peak hours.

132

Yes, I can.

133

At my current job, we had very busy periods too.

134

I learned to stay focused on one customer at a time while still working quickly.

135

I also don't panic.

136

I just take it one call at a time.

137

Great attitude.

138

Let me ask you this.

139

How do you handle multiple tasks at the same time?

140

I prioritize based on urgency.

141

For example, if I'm on a call and receive an urgent email, I focus on finishing the call first because that customer is waiting.

142

Then I check the email.

143

I also use to-do lists and our company systems to track everything.

144

This helps me not forget anything.

145

Perfect!

146

Where do you see yourself in three years?

147

In three years, I hope to be a senior customer service representative, or maybe a team leader.

148

I want to mentor new employees and help improve our processes.

149

I also want to learn more about different departments in the company.

150

Maybe I could work in customer experience or quality assurance someday.

151

We love employees who want to grow.

152

We actually have internal training programs and promotion opportunities.

153

Now, let's talk about salary.

154

What are your expectations?

155

I researched the market rate for this position.

156

Based on my 18 months of experience and the cost of living in this city, I'm looking for a salary between $42,000 and $48,000 per year.

157

But I'm flexible if there are other benefits.

158

That's a reasonable range.

159

We offer $45,000 per year for this position.

160

We also provide health insurance, dental insurance, 15 days of paid vacation, and performance bonuses twice a year.

161

After one year, you're eligible for our Employee Stock Purchase Program.

162

That sounds excellent.

163

I'm very happy with that package.

164

Wonderful.

165

When can you start if the job is offered?

166

I need to give two weeks' notice to my current employer.

167

I can start three weeks from today.

168

That's perfectly fine.

169

We respect that.

170

Now, do you have any questions for me?

171

Yes, I have a few questions.

172

What does a typical day look like in this role?

173

You would start by checking your schedule and logging into our customer service platform.

174

You would handle customer inquiries through phone, email, and chat.

175

You would document all interactions in our system.

176

We have a 30-minute lunch break and two 15-minute breaks during your shift.

177

We also have team meetings once a week.

178

That's clear.

179

What kind of training will I receive?

180

You'll have two weeks of comprehensive training.

181

The first week is classroom training, where you'll learn about our products, systems, and policies.

182

The second week is hands-on training, where you'll take real calls with a supervisor listening and helping you.

183

After that, you'll be on your own.

184

But we're always here to support you.

185

That sounds very supportive.

186

One more question.

187

How do you measure success in this role?

188

Great question.

189

We measure success through customer satisfaction scores, average response time, and quality of service.

190

We also value teamwork and positive attitude.

191

If you consistently receive good customer feedback and help your teammates, you're doing an excellent job.

192

Thank you for explaining.

193

That's very helpful.

194

You're welcome.

195

Ryan, I have to say, I'm very impressed with your experience, your attitude, and the way you answered all my questions.

196

You have exactly what we're looking for.

197

I would like to offer you the position.

198

Really?

199

Oh, that's wonderful.

200

Thank you so much, Lisa.

201

I'm so excited.

202

We're excited to have you.

203

Our HR department will send you an official offer letter by email tomorrow.

204

Please review it and sign it.

205

Then we'll schedule your start date.

206

I will.

207

Thank you so much for this opportunity.

208

I promise I will work hard and do my best.

209

I believe you will.

210

Welcome to the team, Ryan.

211

Thank you.

212

I'm looking forward to starting.

213

Do you have any final questions?

214

No, you've explained everything clearly.

215

Thank you again.

216

You're very welcome.

217

Have a great day, Ryan.

218

You too, Lisa.

219

Goodbye.

220

Goodbye.

221

So, how did you find this interview?

222

Was it helpful?

223

Please let me know in the comments below.

224

This was the second video in our job interview series.

225

If you haven't watched the first one yet, check it out!

226

The link is in the description.

227

Thank you so much for watching, and if you enjoyed this video, please give it a thumbs up and subscribe to our channel.

228

Before you go, here are some important tips for your MNC interview.

229

Thanks for watching!

230

Good luck with your interview!

231

See you in the next video!

232

Take care!

233

Bye-bye!

TRENDING

ยอดนิยม

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

☕ เลี้ยงกาแฟเราสักแก้ว

ShadowingEnglish ยังคงเปิดให้ใช้งาน ฟรี 100% ได้ด้วยการสนับสนุนจากคุณ ค่าใช้จ่ายสำหรับเซิร์ฟเวอร์และ AI นั้นสูงมาก — กาแฟของคุณช่วยให้เราเดินหน้าต่อไปได้! 🙏

บริจาคผ่าน PayPal

ShadowingEnglish.com – ฝึกพูดภาษาอังกฤษแบบ Shadowing

ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2

ยอดนิยม

บริบทและพื้นฐาน

ท็อป 5 วลีสำหรับการสื่อสารประจำวัน

คู่มือการฝึกพูดทีละขั้นตอน

เทคนิค Shadowing คืออะไร?

ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Job Interview in English 🎯 English Conversation Practice | Job interview questions and answers #2

ดาวน์โหลดแอป

บริบทและพื้นฐาน

ท็อป 5 วลีสำหรับการสื่อสารประจำวัน

คู่มือการฝึกพูดทีละขั้นตอน

เทคนิค Shadowing คืออะไร?