1. 7-day money-back guarantee

If ShadowingEnglish Premium isn't right for you, you can request a full (100%) refund within 7 days of your payment — no questions asked. This applies to every Premium plan bought on shadowingenglish.com: monthly, quarterly, yearly and lifetime.

2. How to request a refund

Email support@shadowingenglish.com from the email address of your ShadowingEnglish account, with your order number (shown in your purchase confirmation email, e.g. #1234) or the date of payment. You can also use the form at https://shadowingenglish.com/page/contact-us. We reply within 24 hours.

3. Where the money goes

Refunds go back to the payment method you used: your card, your PayPal account, or the bank account a transfer came from. We process your request as soon as we receive it; how long the money takes to appear depends on your bank or payment provider (typically 5–10 business days for cards).

4. After a refund

Premium ends when the refund is issued. Your account, learning progress and saved words stay — you simply return to the free plan.

5. No automatic renewals

Plans bought on the website are one-time payments for a fixed period (or for life) and do not renew automatically, so there is nothing to cancel and you will never be charged again unless you choose to buy again.

6. Orders processed by Paddle

Some card orders are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders and handles payment, invoicing, tax and refunds under the same 7-day guarantee above. You can contact us, or Paddle at https://paddle.net, to request a refund.

7. iOS and Android in-app purchases

Premium bought inside the iPhone/iPad app is billed by Apple, and inside the Android app by Google Play; refunds for those purchases are handled by Apple or Google under their own policies — Apple: https://reportaproblem.apple.com, Google Play: https://play.google.com/store/account/orderhistory. We cannot refund store purchases directly.

8. Contact

Email: support@shadowingenglish.com Address: Van Quan, Ha Dong, Hanoi, Vietnam

Refund Policy