跟讀練習: Testing the Burger King website | Exploratory Testing | QA - 通過影片學習英語口語

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Hey guys, this is Jason from Glitch in the System

and today we are going to be doing our first session of exploratory testing.

And the app or website that we are going to be exploratory testing is Burger King.

So stay tuned, I'm going to spend some time doing some exploratory testing of the Burger King website today.

So you may be asking,

why the Burger King website?

about a week ago I ordered online delivery through the Burger King website.

Delivery guy showed up everything looked good.

About five minutes later I realized that I was missing one whopper.

I did what any reasonable person would do.

First thing I did was to call back the driver.

The driver didn't answer the first time.

I called him back again.

He answered but then he pretended like he couldn't hear what I was saying.

I then texted him, but no response.

Still to this day, no response.

So the driver was working for DoorDash.

So Burger King uses DoorDash as their delivery system when you order from their website.

So I went on to customer service on DoorDash and they're like,

sorry, dude, we can't do anything for you because you didn't order through DoorDash.

You ordered through Burger King.

So you have to call the Burger King store.

So I called the Burger King store.

Here's what they told me.

They told me that I would have to go to the Burger King store and pick up my missing Whopper.

So why would I want to go to the store

and pick up a single Whopper when I had ordered for a delivered Whopper?

So long story short, this is kind of why I want to test the Burger King app,

but also other things that I found was while trying to make my order,

the website wasn't working properly when I was trying to do certain things.

And I will point those out today as I run across them again,

but let's go ahead and start this up.

So first thing things first,

I'm going to use this X-Ray Exploratory app.

So let's create a new session here and we're going to call this Burger King.

And let's see, charter, let's see,

describe your test charter, including its mission.

So mission, mission, order, food,

objectives, have it your way.

So that's Burger King's slogan, right?

Have it your way.

Or at least it used to be.

Maybe I'm really old.

All right.

So good enough.

We'll figure things out on the way.

This doesn't really matter.

So let's go ahead and start the session.

And let's see.

I want this screen.

Sure.

Okay.

So timer has started.

I'm going to spend about an hour my time looking for stuff

but I'm just going to cut the video to bits and pieces that are important to you guys.

First thing I'm going to do on the website is I'm going to hit inspect

and go to console just so that I can see if there's any errors popping up when I'm doing things.

So I have my levels set to just show warning

and errors so if there's any warnings or errors then it should show up in there.

All right so what I'm going to do is order delivery because that's what I did.

I have Disneyland's address in my clipboard so let's do that and we want the one in Anaheim,

California and then let's try a fake phone number.

Okay and let's see delivery instructions.

Don't forget my food.

All right, so it looks like it knows that this is not a valid phone number.

So I think it's probably hinting off of the area code.

So I can do like a 206.

And let's try that.

So that doesn't work either.

So it has something in it that is telling it it's not a valid phone number.

But that one apparently is.

So that's cool.

Let's go to our favorites.

And let's see if we can find anything.

I'm looking for some deals.

Doesn't look like you got any deals.

Oh, fun.

You see that?

So if I go to flame grilled beef,

I get a blank page here.

So let's take a picture of that.

So screenshot.

So there's a screenshot.

You can see that there's no things here there's no flame grilled beef

so if I click on that section there's no stuff there right

and put some steps in

so steps one select I'm just gonna not put the one there I'm just gonna say select delivery order

and then second thing is select flame grilled beef and then actual,

I'm going to say nothing is displayed.

Okay.

All right.

So this is the fun part.

So I had something bad happen.

So I found a bug,

but now I need to figure out exactly what I did to make that bug happen.

So let's see.

Offers.

Our favorites.

I remember looking at this.

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Oh, there we go.

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So GraphQL error.

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So uncaught error, GraphQL error,

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cannot query field tablet delivery on type vendor configs.

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Did you mean sci-com delivery?

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So I'm not sure what I did to make that happen.

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A big part of exploratory testing is that you just explore.

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Just click around, see things.

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There's no structure.

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There's no rhyme or reason behind things.

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You're just kind of trying to do things in a user sort of way.

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Okay, so let's take our time.

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So let's remember what we did before.

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So before we did this,

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we actually had a bad phone number, right?

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And the fact that they let me do this at all is ridiculous

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that that's come on guys all right let's try this okay

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so add to mobile order and let's let's do one

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so you can do all this customization stuff here that's all fun

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and games

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so typically what i would do here is i would mess with all these things at go do plus

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and minus and plus and minus

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and see see make sure everything works right now let's just take the default

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so this is called happy path take the default

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so let's add another one but this time i'm going to mess with stuff so it says no cheese

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that's going to add regular cheese you can't add extra bacon

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so this first guy here i'm going to add extra i'm

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just going to hit the plus sign once on everything

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so whatever it was as the default it's now plus one okay the second guy actually let's go ahead

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and just submit that let's just make sure that works before i

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because it's going to get complicated if i don't

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so it says add to order but what happened do you notice

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that my cart did not increase not valid on specialty versions not valid with any other coupons

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or offers valid only at participating us burger king restaurants not valid one per guest

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so one per guest is the thing the problem here is

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that i have one in my cart i do all my stuff i hit add to cart

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and it doesn't tell me

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that it didn't add it to my cart it just silently fails

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so that's that's no bueno if there's no error telling me

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that i have a problem then i'm just going to try again

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and i'm going to try again and it's just going to make me mad

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and i don't know why it doesn't work

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because me like most other people when we're ordering food

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or using websites and stuff we're not reading the fine print

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that says one per order you need to let us know when things are not working you can't just

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nope out of it let's try one more

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so i'm gonna add i'm gonna load this guy up

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so i'm gonna click the plus sign everywhere you're gonna get extra everything whether you like it or not

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and then this one I'm going to snope out of everything.

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So basically somebody wants the whole buffet and then somebody just wants some meat and toast.

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Add to cart.

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That works.

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Check out its mixer.

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All right, so here we go.

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We're seeing all these errors here.

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Just for fun, let's go a little deeper here.

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Let's go to network.

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Let's see if we have any errors.

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graphql failed so you cannot add

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and subtract items from two different burgers at the same time

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why is there a refresh button here i just noticed that

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that is really silly okay so this this this one up here

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that the browser gives us is not good enough

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so you have to have your own customized refresh button so i really don't like that when you choose a delivery,

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you put an address in like this,

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you select it and say, deliver here.

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Uh, and then you go to offers.

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You only get those two offers,

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but if you go to here,

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actually, if you go to restaurants,

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put in your address, do this and then select the specific restaurant,

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And you go to offers.

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Then you get all of this.

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One doesn't give you all this stuff and the other does.

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So it should be the same workflow.

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So that's definitely an issue here.

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Let me play around with the responsiveness a little bit.

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So here we go.

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So we are in, let's do like an iPhone X.

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Cool.

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So this is not good because the button is overlapping the thing.

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So you can't actually see what it is.

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Okay, I'm confused.

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The buttons are different.

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What's more do?

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More is the menu.

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Okay.

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How do you close the menu?

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You can't close the menu.

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Oh my goodness.

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All right, I think I'm going to stop here.

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This kind of shows that even a corporate multi-billion dollar company

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that has tons of money and resources at their disposal can have websites that are semi-functional and that have issues.

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So this really shows you the importance of QA in an IT department.

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You can't just have developers.

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You need somebody to QA the stuff and make sure that things are working the way they are For me,

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customer experience is always the thing.

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So the other week I spent probably like an hour trying to order the darn Burger King

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that I still never got my Whopper.

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So last week I spent probably an hour trying to order that $12.99 meal with modifications

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because my daughter is one of those who just likes bun and meat and cheese and doesn't want anything else.

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But as you can see,

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the cart breaks at that point when you have different variations of of stuff

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that was really frustrating and i was like very close to giving up

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but i worked and worked at the system

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and i wasn't getting paid for it but i really wanted

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that delivery and my daughter really wanted her customized burger

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so i figured out some some work around to it i

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think i think it was like maybe you had to leave the pickles alone

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and then everything was fine um something silly like

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that things are not working they're likely just going to go off and buy food somewhere else.

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All right, so that was the very first iteration of our exploratory testing of websites.

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If you enjoyed the video,

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make sure you hit that subscribe,

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the like button, and the bell.

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And if you want to see more videos like this,

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make sure to leave a comment and tell me what other website that you have come across that's buggy,

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and we want to call out the developers and the companies to make sure that they fix them.

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And maybe just let me know of a website that would be fun to test and I'll put that on here.

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Okay.

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Until next time.

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See ya.

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關於本課

在本節中，學習者將通過分析漢堡王網站的測試經驗，實踐他們的英語口語技能。這個影片展示瞭如何在遇到問題時，有效溝通和解決問題，涵蓋了一些關鍵的對話和需求表達。通過觀看這個影片，學習者可以更好理解日常生活中可能會遇到的情況，同時提高他們的語言表達能力。

關鍵詞彙與短語

線上外賣 - 指通過網路下訂單並由外賣員送貨上門的服務。
客戶服務 - 提供支援和幫助以滿足顧客需求的部門或服務。
送貨司機 - 負責將顧客訂單送到指定地址的人員。
錯單 - 指訂單中缺少或錯誤的物品。
互動溝通 - 通過電話、文本等方式與他人交流以解決問題。
體驗反饋 - 對使用產品或服務後的感受和意見進行分享。
無響應 - 不對他人的問詢或請求作出回應的狀態。

練習技巧

在觀看此影片時，嘗試使用shadowing技巧，跟隨講話者的語速和語調進行模仿。影片的節奏適中，非常適合進行英語口語練習。以下是一些建議，幫助您更好地進行練習：

選擇一小段對話，重複幾遍，專注於發音和語調。您可以在觀看時暫停以便更好地跟上。
注意說話者的情感變化，嘗試在練習時加入類似的語氣，這將有助於提高您的英語發音的表達力。
利用影片中的實際對話，嘗試將這些情境應用到您的日常生活中，增強記憶與運用的效果。
如果您在某些短語上感到困難，可以使用重複的方式多加練習，直到您能自信地使用它們。

觀看影片時，專注於力所能及的內容，從中獲得靈感，並利用看YouTube學英語的方法來提升您的英語水平，達到更好的學習效果！

影片中的語法

說話人最常用的結構，並附上影片中的原話：

結構	影片中的用法
現在完成時 have/has + 過去分詞 — 過去發生但與現在仍有關聯的事	has started · have come
被動語態 be + 過去分詞 — 強調發生了什麼，而不是誰做的	is displayed · is called

什麼是跟讀法？

跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。

影子跟讀法: 閱讀完整分步指南 →

跟讀練習: Testing the Burger King website | Exploratory Testing | QA - 通過影片學習英語口語

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關於本課

關鍵詞彙與短語

練習技巧

影片中的語法

什麼是跟讀法？