Практика Shadowing: Testing the Burger King website | Exploratory Testing | QA - Изучайте разговорный английский с YouTube

Hey guys, this is Jason from Glitch in the System

⏸ Пауза

Скорость:

221 предложений

Если предложения слишком короткие или длинные, нажмите Edit, чтобы их изменить.

Hey guys, this is Jason from Glitch in the System

and today we are going to be doing our first session of exploratory testing.

And the app or website that we are going to be exploratory testing is Burger King.

So stay tuned, I'm going to spend some time doing some exploratory testing of the Burger King website today.

So you may be asking,

why the Burger King website?

about a week ago I ordered online delivery through the Burger King website.

Delivery guy showed up everything looked good.

About five minutes later I realized that I was missing one whopper.

I did what any reasonable person would do.

First thing I did was to call back the driver.

The driver didn't answer the first time.

I called him back again.

He answered but then he pretended like he couldn't hear what I was saying.

I then texted him, but no response.

Still to this day, no response.

So the driver was working for DoorDash.

So Burger King uses DoorDash as their delivery system when you order from their website.

So I went on to customer service on DoorDash and they're like,

sorry, dude, we can't do anything for you because you didn't order through DoorDash.

You ordered through Burger King.

So you have to call the Burger King store.

So I called the Burger King store.

Here's what they told me.

They told me that I would have to go to the Burger King store and pick up my missing Whopper.

So why would I want to go to the store

and pick up a single Whopper when I had ordered for a delivered Whopper?

So long story short, this is kind of why I want to test the Burger King app,

but also other things that I found was while trying to make my order,

the website wasn't working properly when I was trying to do certain things.

And I will point those out today as I run across them again,

but let's go ahead and start this up.

So first thing things first,

I'm going to use this X-Ray Exploratory app.

So let's create a new session here and we're going to call this Burger King.

And let's see, charter, let's see,

describe your test charter, including its mission.

So mission, mission, order, food,

objectives, have it your way.

So that's Burger King's slogan, right?

Have it your way.

Or at least it used to be.

Maybe I'm really old.

All right.

So good enough.

We'll figure things out on the way.

This doesn't really matter.

So let's go ahead and start the session.

And let's see.

I want this screen.

Sure.

Okay.

So timer has started.

I'm going to spend about an hour my time looking for stuff

but I'm just going to cut the video to bits and pieces that are important to you guys.

First thing I'm going to do on the website is I'm going to hit inspect

and go to console just so that I can see if there's any errors popping up when I'm doing things.

So I have my levels set to just show warning

and errors so if there's any warnings or errors then it should show up in there.

All right so what I'm going to do is order delivery because that's what I did.

I have Disneyland's address in my clipboard so let's do that and we want the one in Anaheim,

California and then let's try a fake phone number.

Okay and let's see delivery instructions.

Don't forget my food.

All right, so it looks like it knows that this is not a valid phone number.

So I think it's probably hinting off of the area code.

So I can do like a 206.

And let's try that.

So that doesn't work either.

So it has something in it that is telling it it's not a valid phone number.

But that one apparently is.

So that's cool.

Let's go to our favorites.

And let's see if we can find anything.

I'm looking for some deals.

Doesn't look like you got any deals.

Oh, fun.

You see that?

So if I go to flame grilled beef,

I get a blank page here.

So let's take a picture of that.

So screenshot.

So there's a screenshot.

You can see that there's no things here there's no flame grilled beef

so if I click on that section there's no stuff there right

and put some steps in

so steps one select I'm just gonna not put the one there I'm just gonna say select delivery order

and then second thing is select flame grilled beef and then actual,

I'm going to say nothing is displayed.

Okay.

All right.

So this is the fun part.

So I had something bad happen.

So I found a bug,

but now I need to figure out exactly what I did to make that bug happen.

So let's see.

Offers.

Our favorites.

I remember looking at this.

100

Oh, there we go.

101

So GraphQL error.

102

So uncaught error, GraphQL error,

103

cannot query field tablet delivery on type vendor configs.

104

Did you mean sci-com delivery?

105

So I'm not sure what I did to make that happen.

106

A big part of exploratory testing is that you just explore.

107

Just click around, see things.

108

There's no structure.

109

There's no rhyme or reason behind things.

110

You're just kind of trying to do things in a user sort of way.

111

Okay, so let's take our time.

112

So let's remember what we did before.

113

So before we did this,

114

we actually had a bad phone number, right?

115

And the fact that they let me do this at all is ridiculous

116

that that's come on guys all right let's try this okay

117

so add to mobile order and let's let's do one

118

so you can do all this customization stuff here that's all fun

119

and games

120

so typically what i would do here is i would mess with all these things at go do plus

121

and minus and plus and minus

122

and see see make sure everything works right now let's just take the default

123

so this is called happy path take the default

124

so let's add another one but this time i'm going to mess with stuff so it says no cheese

125

that's going to add regular cheese you can't add extra bacon

126

so this first guy here i'm going to add extra i'm

127

just going to hit the plus sign once on everything

128

so whatever it was as the default it's now plus one okay the second guy actually let's go ahead

129

and just submit that let's just make sure that works before i

130

because it's going to get complicated if i don't

131

so it says add to order but what happened do you notice

132

that my cart did not increase not valid on specialty versions not valid with any other coupons

133

or offers valid only at participating us burger king restaurants not valid one per guest

134

so one per guest is the thing the problem here is

135

that i have one in my cart i do all my stuff i hit add to cart

136

and it doesn't tell me

137

that it didn't add it to my cart it just silently fails

138

so that's that's no bueno if there's no error telling me

139

that i have a problem then i'm just going to try again

140

and i'm going to try again and it's just going to make me mad

141

and i don't know why it doesn't work

142

because me like most other people when we're ordering food

143

or using websites and stuff we're not reading the fine print

144

that says one per order you need to let us know when things are not working you can't just

145

nope out of it let's try one more

146

so i'm gonna add i'm gonna load this guy up

147

so i'm gonna click the plus sign everywhere you're gonna get extra everything whether you like it or not

148

and then this one I'm going to snope out of everything.

149

So basically somebody wants the whole buffet and then somebody just wants some meat and toast.

150

Add to cart.

151

That works.

152

Check out its mixer.

153

All right, so here we go.

154

We're seeing all these errors here.

155

Just for fun, let's go a little deeper here.

156

Let's go to network.

157

Let's see if we have any errors.

158

graphql failed so you cannot add

159

and subtract items from two different burgers at the same time

160

why is there a refresh button here i just noticed that

161

that is really silly okay so this this this one up here

162

that the browser gives us is not good enough

163

so you have to have your own customized refresh button so i really don't like that when you choose a delivery,

164

you put an address in like this,

165

you select it and say, deliver here.

166

Uh, and then you go to offers.

167

You only get those two offers,

168

but if you go to here,

169

actually, if you go to restaurants,

170

put in your address, do this and then select the specific restaurant,

171

And you go to offers.

172

Then you get all of this.

173

One doesn't give you all this stuff and the other does.

174

So it should be the same workflow.

175

So that's definitely an issue here.

176

Let me play around with the responsiveness a little bit.

177

So here we go.

178

So we are in, let's do like an iPhone X.

179

Cool.

180

So this is not good because the button is overlapping the thing.

181

So you can't actually see what it is.

182

Okay, I'm confused.

183

The buttons are different.

184

What's more do?

185

More is the menu.

186

Okay.

187

How do you close the menu?

188

You can't close the menu.

189

Oh my goodness.

190

All right, I think I'm going to stop here.

191

This kind of shows that even a corporate multi-billion dollar company

192

that has tons of money and resources at their disposal can have websites that are semi-functional and that have issues.

193

So this really shows you the importance of QA in an IT department.

194

You can't just have developers.

195

You need somebody to QA the stuff and make sure that things are working the way they are For me,

196

customer experience is always the thing.

197

So the other week I spent probably like an hour trying to order the darn Burger King

198

that I still never got my Whopper.

199

So last week I spent probably an hour trying to order that $12.99 meal with modifications

200

because my daughter is one of those who just likes bun and meat and cheese and doesn't want anything else.

201

But as you can see,

202

the cart breaks at that point when you have different variations of of stuff

203

that was really frustrating and i was like very close to giving up

204

but i worked and worked at the system

205

and i wasn't getting paid for it but i really wanted

206

that delivery and my daughter really wanted her customized burger

207

so i figured out some some work around to it i

208

think i think it was like maybe you had to leave the pickles alone

209

and then everything was fine um something silly like

210

that things are not working they're likely just going to go off and buy food somewhere else.

211

All right, so that was the very first iteration of our exploratory testing of websites.

212

If you enjoyed the video,

213

make sure you hit that subscribe,

214

the like button, and the bell.

215

And if you want to see more videos like this,

216

make sure to leave a comment and tell me what other website that you have come across that's buggy,

217

and we want to call out the developers and the companies to make sure that they fix them.

218

And maybe just let me know of a website that would be fun to test and I'll put that on here.

219

Okay.

220

Until next time.

221

See ya.

TRENDING

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.

☕ Угостите нас кофе

ShadowingEnglish остаётся 100% бесплатным благодаря вашей поддержке. Стоимость серверов и ИИ высока — ваш кофе поддерживает нас! 🙏

Пожертвовать через PayPal

ShadowingEnglish.com – Практика Shadowing английского

Практика Shadowing: Testing the Burger King website | Exploratory Testing | QA - Изучайте разговорный английский с YouTube

Популярные

Контекст и предыстория

Топ-5 фраз для повседневного общения

Пошаговое руководство по говорению в тени

Что такое техника Shadowing?

Практика Shadowing: Testing the Burger King website | Exploratory Testing | QA - Изучайте разговорный английский с YouTube

Скачать приложение

Контекст и предыстория

Топ-5 фраз для повседневного общения

Пошаговое руководство по говорению в тени

Что такое техника Shadowing?