쉐도잉 연습: Tell Me Something About Yourself | Call Center Job Interview - 영상으로 영어 말하기 배우기

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Okay, so maybe you already have a call center job experience, or maybe you have a job experience, but it was not in the call center.

Or maybe you're a fresh graduate and you have zero job experience.

If one of these three applies to you, keep watching because in this video,

I'm going to show you how to answer the most dreaded interview question in the history of call center job interviews.

and that is tell me something about yourself.

I'm also going to show you a sample answer for each of these three scenarios

so by the end of this video you should be able

to understand the purpose of this question as well as tailor your answer

so that it is unique to yourself

and it is not a copy of anyone else so keep watching

but first let's understand why interviewers love to ask this question

so the reason is

that they simply want to know the person in front of

them they simply want to know you how you are as a potential hire how you are as their employee

or as a past employee

they simply want to know you as a person

and for this there's no better question than tell me something about yourself

so how do most applicants answer this question they usually answer

this question by giving out one word information about themselves like

first name last name address gender age birth date let me give you an example

so i'm sheena i'm a graduate of bachelor's degree of Education.

I'm 27 years old.

I live in Davos City and I was born on May 18, 1993.

And here's why this answer just doesn't satisfy the question.

It's too impersonal.

It's too robotic.

It's all one word, personal, simple, personal information that you even find in the resume.

It doesn't really tell the interviewer anything about who you are as an employee, as a potential hire and as a person.

It's basically just a bunch of gibberish that doesn't mean anything to the interviewer at all.

I mean, who cares about your age as long as you're of legal age to work?

Who cares about where you live as long as you go to work every day?

Nobody cares about your birth date and birthplace.

So here's a good way to answer it.

So instead of talking about yourself in one word personal information

you want to talk about the job you had you want to talk about the task involved in it

and the skills you learned

but before I give you an example let me just answer another question

that I usually hear all the time should I

or should I not talk about what's on my resume a lot of people say

that you should not talk about what's on your resume Well, it's a little more complicated than that.

You actually still want to talk about what's on your resume because after all, your job title is there.

But you want to add something that isn't there.

You want to expound on it.

Instead of just talking about your job title, you also want to talk about the task you've learned from your previous job and the skills you've learned.

Let me just give you a quick format.

So first, you want to state your first name, your educational attainment, and then talk about your previous job experiences.

This is where you expound on your answer.

Instead of just stating your job title, expound by talking about the task involved in it and what you've learned.

This will give your interviewer a quick but detailed overview of your employment background.

Because of this, she will have a better understanding and idea about who you are as an employee.

Another thing is the more you could relate your previous job experiences to the job description of a call center agent, the better.

Obviously, if you already have an experience in the call center,

then this would not be much of a problem because you already have an experience and you have nothing much to prove.

you've already taken the job in the past and you have passed the interview.

For example, if you have a call center experience, you can just say, I'm Sheena, a graduate of computer programming.

For four years, I worked as a customer service representative for an e-commerce store that sells kitchen supplies.

My task was to answer a customer's questions about order delivery dates as well as process payments and refunds for them.

It was a challenging job, but I learned a lot from it.

As you can see, it's really easy if you already have a call center experience.

But what if you have a job experience, but you have no call center experience?

How could you relate your previous job to the job description of a call center agent?

Well, here is a format I recommend.

You want to start with your first name and then your educational attainment.

Next, you still want to talk about the task involved in your previous job experience.

and lastly this is

when you relate the two jobs together the idea is to emphasize an element in your previous job

that is also present in a call center agent's job description

so let me show you an answer I gave the interviewer four years ago

when I first applied as a call center agent my job

experience at the time was I was a cashier a service crew and a sales lady in a mall

So let me show you my answer.

One thing I learned from both of these jobs is that people buy products because they need it.

But what makes them come back for more and become a repeat customer is an exceptional customer service.

When I found out that your company is looking for customer service agents who would serve customers internationally, I just couldn't pass up the opportunity and decided to apply.

But what if you couldn't relate your previous job to the job description of a call center agent?

maybe you were a nanny

or maybe you were a construction worker these two jobs are just

so different from the task of a call center agent and

if this is the case

if there's just absolutely no way to connect the task of

your previous job to a call center agents then don't sweat

it just you can still you can still state your first name your educational background the task involved in your previous job.

But you want to add one thing and here's what you want to add.

You want to acknowledge the fact that you don't have a job experience

but you need to emphasize that you understand the job description of a call center agent

and that you know what you're getting into.

Let me just give you an example.

So right after you state your first name, your educational attainment, and the task involved in your previous job,

you want to add something like this.

I know that my previous job experience is different from a call center agents, but before I decided to apply here, I did a lot of research

I asked a lot of call center agents

and I knew fully well the workload

and stress involved in working in this industry

and I still really want to take on this challenge by saying this you're able to end your answer gracefully

and at the same time you're telling the interviewer

that you're not just here because you think that being at a call center is cool

you're here because you want to get the job despite your lack of experience

and that you're really willing to learn you're acknowledging the fact

that you are inexperienced but you're showing the interviewer

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that you did a lot of research and

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that you really want to be in this industry and

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that at least counts for something there's a plus there

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but what if you're a fresh graduate it and you have no job experience.

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What are you going to say?

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Well, this gets a little trickier

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because you have nothing to show off to the interviewer because you just graduated and you don't have a job experience.

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So let me just show you the format and what I recommend.

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First, you still want to say your first name, your educational attainment, but this time talk about your accomplishments in school, if there's any.

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After that, if you don't have any accomplishments in school, then tell your interviewer a story about yourself.

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What I mean by that is you could talk about your hobbies like reading books,

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watching movies, maybe you like solving puzzles and how you are as a person, maybe you're an introvert or an extrovert,

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what are you proud of in your life and your dreams.

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So as much as possible, you want to create a connection between your answer and the job description of a call center agent.

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Let me just give you an example.

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This is a bit of a long answer because I want to show you the example for all my recommendations here.

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But you feel free to remove the things that you don't like

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or doesn't apply to you and feel free to add the things that you want to include in your answer.

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and again as much as possible you want to relate your

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answer to the job of a costener agent like for example you like reading books

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that could probably mean that you like improving yourself

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or maybe you like solving puzzles that could mean that you're analytical

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or maybe you like watching foreign movies

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which means you're curious about the culture of other people around the world something that paints you in a good light,

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you can use that.

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So let me just show you my answer.

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Hi, I'm Sheena.

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I just graduated computer programming last September.

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And since I don't have a job experience yet, let me tell you about my life as a student instead.

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When I was in college, I was the editor-in-chief of our school newspaper.

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I also love joining extracurricular activities, especially sports whenever I could.

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Any activities that involves a lot of people you could expect me to be there.

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I guess what I love about it is the feeling of being a part of a group.

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I'm an extroverted person so mingling with people comes naturally to me and even gives me a great pleasure.

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I guess I'm what you would call a people person.

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If you ask me about what I'm most proud of about myself.

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I guess it's when I managed to graduate college without any failing grades.

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My course is a really tough one.

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Lots of students usually drop out within the first and second years

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because of stress and pressure but somehow I was able to push through it all

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and make my parents happy and for that I am proud.

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Okay so as you can see in the first paragraph it says here I was the editor-in-chief over school newspaper.

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So this is the part where you highlight your accomplishments in school.

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Maybe you joined, maybe you represent your school in competitions.

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So you could include that.

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And there's a part here that says, I love company.

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I am an extroverted person and I love mingling with people.

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Well, for a cost-centered agent, this is particularly good because you're going to be talking to customers eight hours a night

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or a day and being an extroverted person could be an advantage for you

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but this doesn't mean that just

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because you're an introvert you can't work in a call center i'm an introverted person myself

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and i i did work in a call center for four years

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but that's a topic for another video so the part

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that i really love the most about this answer is the

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last paragraph about being proud of being able to graduate without any failing grades despite the fact

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that a lot of students drop out on the second

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and first year of the class and I think that is remarkable

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because you're showing the interviewer that you're a diligent student

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and you're determined to to finish your studies despite the stress

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and pressure and that is particularly good

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because in the call center there's always going to be stressed

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you're always going to be stressed you're always going to be facing hard situations

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and that's what i mean by relating your answer to the job description of a call center agent

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so that's it guys i just want to give you a quick summary

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so first to answer the question tell me something about yourself always always highlight your career

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and previous job experiences first because you're basically applying for a job.

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But if you don't have those, if you're a fresh graduate, you want to talk about your hobbies, how you are as a person, what you did in school,

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your accomplishments, and as much as possible, relate them to the job of a call center agent.

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Let me just give you some reminders.

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First, you need to be prepared for follow-up questions.

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Whatever you answer to this question that is where your interviewer will base his

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or her next questions on number two is

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that delivery the delivery is very important you have to be aware of your rising

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and falling intonation and again i'm going to create a video for

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that in the future but know that delivery is really important

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when you're you're applying as a call center agent because

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when you're talking to the customers you're not really seeing face to face

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so you have to compensate for that by modulating your voice

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and making sure that you're understandable over the phone again that's a topic for another video

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so make sure to subscribe to my channel

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if you want more tips about how to pass your call center interview another thing is

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that you have to smile and i noticed that when you smile

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there's actually a difference in the tone of your voice

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when you smile you're actually affecting your voice positively

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and it also alleviates your anxiety

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so it doesn't hurt to smile it i really recommend it

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when you're nervous let me just say

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that there are many other different ways to answer this question

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and what i discussed in this video are what works for me back in the days

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when i was still job hunting but this doesn't mean

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that this is the only right way to answer this question

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so if you have anything to add feel free to drop them in the comments below

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so that aspiring applicants could benefit from them in the future okay that's it thank you for watching

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if you like this video consider subscribing because I'm going to be uploading more videos in the future that's it bye

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이 레슨의 어휘와 말하기 포인트

이 B1 수준 말하기 레슨은 영상 “Tell Me Something About Yourself”을(를) 바탕으로 합니다. 가장 자주 반복되는 단어는 다음과 같습니다: center, answer, experience, agent, previous. 이 영상에는 섀도잉할 문장 193개와 단어 2509개가 있습니다. 말하는 구간의 길이는 15:18입니다. 화자는 분당 약 164단어로, 일상 대화에 가까운 자연스러운 속도로 말합니다. 단어의 87%가 영어에서 가장 많이 쓰이는 3,000단어에 속해 어휘가 쉬운 편입니다.

이 영상의 핵심 어휘

영상에서 가장 어려운 단어 15개를 발음, 뜻과 함께 정리했습니다.

단어	발음	뜻
interviewer 명사	/ˈɪntɚvjuɚ/	면접관
attainment 명사	/əˈteɪnmənt/	성과, 성취
applicant 명사	/ˈæp.lə.kɪnt/	응모자, 출원자
emphasize 동사	/ˈɛm.fə.saɪz/	강조(强調)하다
hobby 명사	/ˈhɑ.bi/	취미
puzzle 명사	/ˈpʌzəl/	난제, 난문
subscribe 동사	/səbˈskɹaɪb/	구독하다
paragraph 명사	/ˈpæɹəɡɹæf/	단락
acknowledge 동사	/əkˈnɑ.lɪd͡ʒ/	승인하다, 인정하다
birthplace 명사	/ˈbɝθˌpleɪs/	출생지, 생가
diligent 형용사	/ˈdɪlɪdʒənt/	근면하다, 부지런하다
gibberish 명사	/ˈd͡ʒɪ.bə.ɹɪʃ/	횡설수설
intonation 명사	/ɪntəˈneɪʃən/	억양, 인토네이션
cashier 명사	/kaˈʃɪə/	출납계, 회계원
tailor 명사	/ˈteɪlɚ/	재단사

이 영상의 문법

화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.

문형	영상 속 표현
현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때	you've learned · you've already taken
수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점	was born · are inexperienced
동사 + -ing enjoy, keep, stop… + -ing — 뒤에 -ing형이 오는 동사	keep watching · love joining · love mingling
“should” 조언 should + 동사 — 하는 것이 좋은 일을 말할 때	should be · should I · should I not talk

주의할 발음

화자는 you're, I'm, doesn't 같은 축약형과 약화된 형태를 65번 사용합니다. 들리는 대로 짧게 발음하세요.

“sh”와 “zh” 소리: accomplishment /əˈkɑm.plɪʃ.mənt/, gibberish /ˈd͡ʒɪ.bə.ɹɪʃ/, intonation /ɪntəˈneɪʃən/, cashier /kaˈʃɪə/, exceptional /ɪkˈsɛpʃənəl/
긴 단어 — 강세 위치에 주의: extroverted /ˈɛkstɹəˌvəɹtɪd/, accomplishment /əˈkɑm.plɪʃ.mənt/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, extracurricular /ˌɛkstɹəkəˈɹɪkjʊlə(ɹ)/, impersonal /ɪmˈpɝsənəl/

한국어 화자가 어려워하는 소리:

/f/ — ㅍ(/p/)으로 바꾸지 말고 윗니를 아랫입술에 대기: emphasize /ˈɛm.fə.saɪz/, paragraph /ˈpæɹəɡɹæf/, gracefully /ˈɡɹeɪsfəli/, refund /ɹɪˈfʌnd/, satisfy /ˈsætɪsfaɪ/
/v/ — ㅂ(/b/)과 구별하기: interviewer /ˈɪntɚvjuɚ/, extroverted /ˈɛkstɹəˌvəɹtɪd/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, alleviate /əˈli.vi.eɪt/, positively /ˈpɑ.zɪ.tɪv.li/
/z/ — ㅈ이 아니라 성대를 울리는 /s/: resume /ˈɹɛz.ə.meɪ/, emphasize /ˈɛm.fə.saɪz/, puzzle /ˈpʌzəl/, positively /ˈpɑ.zɪ.tɪv.li/

이 영상으로 연습하는 방법

먼저 말하지 않고 영상을 끝까지 듣고 모르는 단어를 적어 둡니다.
0.75배속으로 한 문장씩 섀도잉을 시작하고, 익숙해지면 보통 속도로 돌아갑니다.
자신의 목소리를 녹음해 원본과 비교하고, interviewer, attainment, applicant 같은 단어에 특히 주의합니다.

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

섀도잉 방법: 단계별 전체 가이드 읽기 →

쉐도잉 연습: Tell Me Something About Yourself | Call Center Job Interview - 영상으로 영어 말하기 배우기

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