Pratique du Shadowing: Tell Me Something About Yourself | Call Center Job Interview - Apprendre l'anglais à l'oral avec la vidéo
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Okay, so maybe you already have a call center job experience, or maybe you have a job experience, but it was not in the call center.
D'accord, donc peut-être que vous avez déjà une expérience professionnelle dans un centre d'appels, ou peut-être que vous avez une expérience professionnelle, mais pas dans un centre d'appels.
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Or maybe you're a fresh graduate and you have zero job experience.
Ou peut-être êtes-vous un jeune diplômé et vous n'avez aucune expérience professionnelle.
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If one of these three applies to you, keep watching because in this video,
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I'm going to show you how to answer the most dreaded interview question in the history of call center job interviews.
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and that is tell me something about yourself.
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I'm also going to show you a sample answer for each of these three scenarios
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so by the end of this video you should be able
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to understand the purpose of this question as well as tailor your answer
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so that it is unique to yourself
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and it is not a copy of anyone else so keep watching
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but first let's understand why interviewers love to ask this question
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so the reason is
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that they simply want to know the person in front of
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them they simply want to know you how you are as a potential hire how you are as their employee
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or as a past employee
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they simply want to know you as a person
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and for this there's no better question than tell me something about yourself
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so how do most applicants answer this question they usually answer
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this question by giving out one word information about themselves like
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first name last name address gender age birth date let me give you an example
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so i'm sheena i'm a graduate of bachelor's degree of Education.
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I'm 27 years old.
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I live in Davos City and I was born on May 18, 1993.
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And here's why this answer just doesn't satisfy the question.
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It's too impersonal.
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It's too robotic.
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It's all one word, personal, simple, personal information that you even find in the resume.
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It doesn't really tell the interviewer anything about who you are as an employee, as a potential hire and as a person.
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It's basically just a bunch of gibberish that doesn't mean anything to the interviewer at all.
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I mean, who cares about your age as long as you're of legal age to work?
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Who cares about where you live as long as you go to work every day?
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Nobody cares about your birth date and birthplace.
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So here's a good way to answer it.
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So instead of talking about yourself in one word personal information
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you want to talk about the job you had you want to talk about the task involved in it
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and the skills you learned
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but before I give you an example let me just answer another question
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that I usually hear all the time should I
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or should I not talk about what's on my resume a lot of people say
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that you should not talk about what's on your resume Well, it's a little more complicated than that.
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You actually still want to talk about what's on your resume because after all, your job title is there.
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But you want to add something that isn't there.
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You want to expound on it.
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Instead of just talking about your job title, you also want to talk about the task you've learned from your previous job and the skills you've learned.
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Let me just give you a quick format.
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So first, you want to state your first name, your educational attainment, and then talk about your previous job experiences.
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This is where you expound on your answer.
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Instead of just stating your job title, expound by talking about the task involved in it and what you've learned.
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This will give your interviewer a quick but detailed overview of your employment background.
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Because of this, she will have a better understanding and idea about who you are as an employee.
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Another thing is the more you could relate your previous job experiences to the job description of a call center agent, the better.
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Obviously, if you already have an experience in the call center,
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then this would not be much of a problem because you already have an experience and you have nothing much to prove.
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you've already taken the job in the past and you have passed the interview.
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For example, if you have a call center experience, you can just say, I'm Sheena, a graduate of computer programming.
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For four years, I worked as a customer service representative for an e-commerce store that sells kitchen supplies.
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My task was to answer a customer's questions about order delivery dates as well as process payments and refunds for them.
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It was a challenging job, but I learned a lot from it.
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As you can see, it's really easy if you already have a call center experience.
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But what if you have a job experience, but you have no call center experience?
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How could you relate your previous job to the job description of a call center agent?
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Well, here is a format I recommend.
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You want to start with your first name and then your educational attainment.
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Next, you still want to talk about the task involved in your previous job experience.
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and lastly this is
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when you relate the two jobs together the idea is to emphasize an element in your previous job
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that is also present in a call center agent's job description
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so let me show you an answer I gave the interviewer four years ago
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when I first applied as a call center agent my job
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experience at the time was I was a cashier a service crew and a sales lady in a mall
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So let me show you my answer.
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One thing I learned from both of these jobs is that people buy products because they need it.
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But what makes them come back for more and become a repeat customer is an exceptional customer service.
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When I found out that your company is looking for customer service agents who would serve customers internationally, I just couldn't pass up the opportunity and decided to apply.
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But what if you couldn't relate your previous job to the job description of a call center agent?
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maybe you were a nanny
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or maybe you were a construction worker these two jobs are just
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so different from the task of a call center agent and
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if this is the case
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if there's just absolutely no way to connect the task of
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your previous job to a call center agents then don't sweat
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it just you can still you can still state your first name your educational background the task involved in your previous job.
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But you want to add one thing and here's what you want to add.
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You want to acknowledge the fact that you don't have a job experience
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but you need to emphasize that you understand the job description of a call center agent
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and that you know what you're getting into.
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Let me just give you an example.
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So right after you state your first name, your educational attainment, and the task involved in your previous job,
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you want to add something like this.
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I know that my previous job experience is different from a call center agents, but before I decided to apply here, I did a lot of research
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I asked a lot of call center agents
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and I knew fully well the workload
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and stress involved in working in this industry
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and I still really want to take on this challenge by saying this you're able to end your answer gracefully
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and at the same time you're telling the interviewer
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that you're not just here because you think that being at a call center is cool
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you're here because you want to get the job despite your lack of experience
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and that you're really willing to learn you're acknowledging the fact
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that you are inexperienced but you're showing the interviewer
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that you did a lot of research and
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that you really want to be in this industry and
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that at least counts for something there's a plus there
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but what if you're a fresh graduate it and you have no job experience.
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What are you going to say?
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Well, this gets a little trickier
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because you have nothing to show off to the interviewer because you just graduated and you don't have a job experience.
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So let me just show you the format and what I recommend.
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First, you still want to say your first name, your educational attainment, but this time talk about your accomplishments in school, if there's any.
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After that, if you don't have any accomplishments in school, then tell your interviewer a story about yourself.
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What I mean by that is you could talk about your hobbies like reading books,
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watching movies, maybe you like solving puzzles and how you are as a person, maybe you're an introvert or an extrovert,
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what are you proud of in your life and your dreams.
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So as much as possible, you want to create a connection between your answer and the job description of a call center agent.
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Let me just give you an example.
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This is a bit of a long answer because I want to show you the example for all my recommendations here.
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But you feel free to remove the things that you don't like
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or doesn't apply to you and feel free to add the things that you want to include in your answer.
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and again as much as possible you want to relate your
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answer to the job of a costener agent like for example you like reading books
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that could probably mean that you like improving yourself
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or maybe you like solving puzzles that could mean that you're analytical
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or maybe you like watching foreign movies
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which means you're curious about the culture of other people around the world something that paints you in a good light,
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you can use that.
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So let me just show you my answer.
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Hi, I'm Sheena.
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I just graduated computer programming last September.
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And since I don't have a job experience yet, let me tell you about my life as a student instead.
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When I was in college, I was the editor-in-chief of our school newspaper.
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I also love joining extracurricular activities, especially sports whenever I could.
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Any activities that involves a lot of people you could expect me to be there.
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I guess what I love about it is the feeling of being a part of a group.
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I'm an extroverted person so mingling with people comes naturally to me and even gives me a great pleasure.
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I guess I'm what you would call a people person.
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If you ask me about what I'm most proud of about myself.
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I guess it's when I managed to graduate college without any failing grades.
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My course is a really tough one.
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Lots of students usually drop out within the first and second years
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because of stress and pressure but somehow I was able to push through it all
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and make my parents happy and for that I am proud.
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Okay so as you can see in the first paragraph it says here I was the editor-in-chief over school newspaper.
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So this is the part where you highlight your accomplishments in school.
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Maybe you joined, maybe you represent your school in competitions.
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So you could include that.
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And there's a part here that says, I love company.
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I am an extroverted person and I love mingling with people.
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Well, for a cost-centered agent, this is particularly good because you're going to be talking to customers eight hours a night
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or a day and being an extroverted person could be an advantage for you
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but this doesn't mean that just
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because you're an introvert you can't work in a call center i'm an introverted person myself
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and i i did work in a call center for four years
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but that's a topic for another video so the part
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that i really love the most about this answer is the
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last paragraph about being proud of being able to graduate without any failing grades despite the fact
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that a lot of students drop out on the second
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and first year of the class and I think that is remarkable
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because you're showing the interviewer that you're a diligent student
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and you're determined to to finish your studies despite the stress
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and pressure and that is particularly good
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because in the call center there's always going to be stressed
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you're always going to be stressed you're always going to be facing hard situations
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and that's what i mean by relating your answer to the job description of a call center agent
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so that's it guys i just want to give you a quick summary
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so first to answer the question tell me something about yourself always always highlight your career
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and previous job experiences first because you're basically applying for a job.
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But if you don't have those, if you're a fresh graduate, you want to talk about your hobbies, how you are as a person, what you did in school,
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your accomplishments, and as much as possible, relate them to the job of a call center agent.
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Let me just give you some reminders.
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First, you need to be prepared for follow-up questions.
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Whatever you answer to this question that is where your interviewer will base his
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or her next questions on number two is
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that delivery the delivery is very important you have to be aware of your rising
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and falling intonation and again i'm going to create a video for
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that in the future but know that delivery is really important
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when you're you're applying as a call center agent because
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when you're talking to the customers you're not really seeing face to face
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so you have to compensate for that by modulating your voice
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and making sure that you're understandable over the phone again that's a topic for another video
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so make sure to subscribe to my channel
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if you want more tips about how to pass your call center interview another thing is
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that you have to smile and i noticed that when you smile
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there's actually a difference in the tone of your voice
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when you smile you're actually affecting your voice positively
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and it also alleviates your anxiety
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so it doesn't hurt to smile it i really recommend it
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when you're nervous let me just say
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that there are many other different ways to answer this question
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and what i discussed in this video are what works for me back in the days
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when i was still job hunting but this doesn't mean
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that this is the only right way to answer this question
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so if you have anything to add feel free to drop them in the comments below
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so that aspiring applicants could benefit from them in the future okay that's it thank you for watching
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if you like this video consider subscribing because I'm going to be uploading more videos in the future that's it bye
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « Tell Me Something About Yourself ». Les mots qui reviennent le plus souvent : center, answer, experience, agent, previous. Cette vidéo contient 193 phrases et 2509 mots à répéter en shadowing. La partie parlée dure 15:18. Le locuteur parle à un rythme naturel d’environ 164 mots par minute, proche d’une conversation courante. 87 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| interviewer nom | /ˈɪntɚvjuɚ/ | intervieweur, intervieweuse |
| extroverted adjectif | /ˈɛkstɹəˌvəɹtɪd/ | extraverti |
| accomplishment nom | /əˈkɑm.plɪʃ.mənt/ | accomplissement |
| resume verbe | /ˈɹɛz.ə.meɪ/ | recommencer, reprendre |
| expound verbe | /ɪkˈspaʊnd/ | préciser, expliciter |
| introverted adjectif | /ˈɪn.tɹəˌvɜːɹ.təd/ | introverti |
| distress nom | /dɪˈstɹɛs/ | détresse |
| mingle verbe | /ˈmɪŋ.ɡəl/ | mélanger |
| applicant nom | /ˈæp.lə.kɪnt/ | demandeur, candidat |
| emphasize verbe | /ˈɛm.fə.saɪz/ | souligner, accentuer |
| hobby nom | /ˈhɑ.bi/ | passe-temps, hobby |
| puzzle nom | /ˈpʌzəl/ | énigme, mystère |
| subscribe verbe | /səbˈskɹaɪb/ | abonner, s'abonner |
| paragraph nom | /ˈpæɹəɡɹæf/ | paragraphe, alinéa |
| acknowledge verbe | /əkˈnɑ.lɪd͡ʒ/ | reconnaître |
Les verbes à particule que vous entendrez
| Mot | Sens |
|---|---|
| find out verbe | découvrir, savoir |
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | you've learned · you've already taken |
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | was born · are inexperienced |
| Verbe + -ing enjoy, keep, stop… + -ing — les verbes suivis de la forme en -ing | keep watching · love joining · love mingling |
| Conseil avec « should » should + verbe — dire ce qu’il vaut mieux faire | should be · should I · should I not talk |
Prononciation à surveiller
Le locuteur utilise 65 contractions et formes réduites, comme you're, I'm, doesn't. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: accomplishment /əˈkɑm.plɪʃ.mənt/, gibberish /ˈd͡ʒɪ.bə.ɹɪʃ/, intonation /ɪntəˈneɪʃən/, cashier /kaˈʃɪə/, exceptional /ɪkˈsɛpʃənəl/
- Mots longs — placez bien l’accent: extroverted /ˈɛkstɹəˌvəɹtɪd/, accomplishment /əˈkɑm.plɪʃ.mənt/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, extracurricular /ˌɛkstɹəkəˈɹɪkjʊlə(ɹ)/, impersonal /ɪmˈpɝsənəl/
Les sons difficiles pour les francophones :
- /h/ — il se souffle, il n’est pas muet: hobby /ˈhɑ.bi/, highlight /ˈhaɪˌlaɪt/
- /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: acknowledge /əkˈnɑ.lɪd͡ʒ/, diligent /ˈdɪlɪdʒənt/, gibberish /ˈd͡ʒɪ.bə.ɹɪʃ/, modulate /ˈmɑ.d͡ʒəˌleɪt/
- /r/ anglais — langue recourbée, sans frotter la gorge: relate /ɹɪˈleɪt/, extroverted /ˈɛkstɹəˌvəɹtɪd/, resume /ˈɹɛz.ə.meɪ/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, distress /dɪˈstɹɛs/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme interviewer, extroverted, accomplishment.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.