शैडोइंग अभ्यास: Tell Me Something About Yourself | Call Center Job Interview - वीडियो के साथ अंग्रेजी बोलना सीखें

अभ्यास मोड चुनें

हर मोड पूरी स्क्रीन का अभ्यास कक्ष खोलता है।

193 वाक्य

यदि वाक्य बहुत छोटे या लंबे हों, तो समायोजित करने के लिए Edit पर क्लिक करें।

Okay, so maybe you already have a call center job experience, or maybe you have a job experience, but it was not in the call center.

Or maybe you're a fresh graduate and you have zero job experience.

If one of these three applies to you, keep watching because in this video,

I'm going to show you how to answer the most dreaded interview question in the history of call center job interviews.

and that is tell me something about yourself.

I'm also going to show you a sample answer for each of these three scenarios

so by the end of this video you should be able

to understand the purpose of this question as well as tailor your answer

so that it is unique to yourself

and it is not a copy of anyone else so keep watching

but first let's understand why interviewers love to ask this question

so the reason is

that they simply want to know the person in front of

them they simply want to know you how you are as a potential hire how you are as their employee

or as a past employee

they simply want to know you as a person

and for this there's no better question than tell me something about yourself

so how do most applicants answer this question they usually answer

this question by giving out one word information about themselves like

first name last name address gender age birth date let me give you an example

so i'm sheena i'm a graduate of bachelor's degree of Education.

I'm 27 years old.

I live in Davos City and I was born on May 18, 1993.

And here's why this answer just doesn't satisfy the question.

It's too impersonal.

It's too robotic.

It's all one word, personal, simple, personal information that you even find in the resume.

It doesn't really tell the interviewer anything about who you are as an employee, as a potential hire and as a person.

It's basically just a bunch of gibberish that doesn't mean anything to the interviewer at all.

I mean, who cares about your age as long as you're of legal age to work?

Who cares about where you live as long as you go to work every day?

Nobody cares about your birth date and birthplace.

So here's a good way to answer it.

So instead of talking about yourself in one word personal information

you want to talk about the job you had you want to talk about the task involved in it

and the skills you learned

but before I give you an example let me just answer another question

that I usually hear all the time should I

or should I not talk about what's on my resume a lot of people say

that you should not talk about what's on your resume Well, it's a little more complicated than that.

You actually still want to talk about what's on your resume because after all, your job title is there.

But you want to add something that isn't there.

You want to expound on it.

Instead of just talking about your job title, you also want to talk about the task you've learned from your previous job and the skills you've learned.

Let me just give you a quick format.

So first, you want to state your first name, your educational attainment, and then talk about your previous job experiences.

This is where you expound on your answer.

Instead of just stating your job title, expound by talking about the task involved in it and what you've learned.

This will give your interviewer a quick but detailed overview of your employment background.

Because of this, she will have a better understanding and idea about who you are as an employee.

Another thing is the more you could relate your previous job experiences to the job description of a call center agent, the better.

Obviously, if you already have an experience in the call center,

then this would not be much of a problem because you already have an experience and you have nothing much to prove.

you've already taken the job in the past and you have passed the interview.

For example, if you have a call center experience, you can just say, I'm Sheena, a graduate of computer programming.

For four years, I worked as a customer service representative for an e-commerce store that sells kitchen supplies.

My task was to answer a customer's questions about order delivery dates as well as process payments and refunds for them.

It was a challenging job, but I learned a lot from it.

As you can see, it's really easy if you already have a call center experience.

But what if you have a job experience, but you have no call center experience?

How could you relate your previous job to the job description of a call center agent?

Well, here is a format I recommend.

You want to start with your first name and then your educational attainment.

Next, you still want to talk about the task involved in your previous job experience.

and lastly this is

when you relate the two jobs together the idea is to emphasize an element in your previous job

that is also present in a call center agent's job description

so let me show you an answer I gave the interviewer four years ago

when I first applied as a call center agent my job

experience at the time was I was a cashier a service crew and a sales lady in a mall

So let me show you my answer.

One thing I learned from both of these jobs is that people buy products because they need it.

But what makes them come back for more and become a repeat customer is an exceptional customer service.

When I found out that your company is looking for customer service agents who would serve customers internationally, I just couldn't pass up the opportunity and decided to apply.

But what if you couldn't relate your previous job to the job description of a call center agent?

maybe you were a nanny

or maybe you were a construction worker these two jobs are just

so different from the task of a call center agent and

if this is the case

if there's just absolutely no way to connect the task of

your previous job to a call center agents then don't sweat

it just you can still you can still state your first name your educational background the task involved in your previous job.

But you want to add one thing and here's what you want to add.

You want to acknowledge the fact that you don't have a job experience

but you need to emphasize that you understand the job description of a call center agent

and that you know what you're getting into.

Let me just give you an example.

So right after you state your first name, your educational attainment, and the task involved in your previous job,

you want to add something like this.

I know that my previous job experience is different from a call center agents, but before I decided to apply here, I did a lot of research

I asked a lot of call center agents

and I knew fully well the workload

and stress involved in working in this industry

and I still really want to take on this challenge by saying this you're able to end your answer gracefully

and at the same time you're telling the interviewer

that you're not just here because you think that being at a call center is cool

you're here because you want to get the job despite your lack of experience

and that you're really willing to learn you're acknowledging the fact

that you are inexperienced but you're showing the interviewer

100

that you did a lot of research and

101

that you really want to be in this industry and

102

that at least counts for something there's a plus there

103

but what if you're a fresh graduate it and you have no job experience.

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What are you going to say?

105

Well, this gets a little trickier

106

because you have nothing to show off to the interviewer because you just graduated and you don't have a job experience.

107

So let me just show you the format and what I recommend.

108

First, you still want to say your first name, your educational attainment, but this time talk about your accomplishments in school, if there's any.

109

After that, if you don't have any accomplishments in school, then tell your interviewer a story about yourself.

110

What I mean by that is you could talk about your hobbies like reading books,

111

watching movies, maybe you like solving puzzles and how you are as a person, maybe you're an introvert or an extrovert,

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what are you proud of in your life and your dreams.

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So as much as possible, you want to create a connection between your answer and the job description of a call center agent.

114

Let me just give you an example.

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This is a bit of a long answer because I want to show you the example for all my recommendations here.

116

But you feel free to remove the things that you don't like

117

or doesn't apply to you and feel free to add the things that you want to include in your answer.

118

and again as much as possible you want to relate your

119

answer to the job of a costener agent like for example you like reading books

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that could probably mean that you like improving yourself

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or maybe you like solving puzzles that could mean that you're analytical

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or maybe you like watching foreign movies

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which means you're curious about the culture of other people around the world something that paints you in a good light,

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you can use that.

125

So let me just show you my answer.

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Hi, I'm Sheena.

127

I just graduated computer programming last September.

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And since I don't have a job experience yet, let me tell you about my life as a student instead.

129

When I was in college, I was the editor-in-chief of our school newspaper.

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I also love joining extracurricular activities, especially sports whenever I could.

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Any activities that involves a lot of people you could expect me to be there.

132

I guess what I love about it is the feeling of being a part of a group.

133

I'm an extroverted person so mingling with people comes naturally to me and even gives me a great pleasure.

134

I guess I'm what you would call a people person.

135

If you ask me about what I'm most proud of about myself.

136

I guess it's when I managed to graduate college without any failing grades.

137

My course is a really tough one.

138

Lots of students usually drop out within the first and second years

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because of stress and pressure but somehow I was able to push through it all

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and make my parents happy and for that I am proud.

141

Okay so as you can see in the first paragraph it says here I was the editor-in-chief over school newspaper.

142

So this is the part where you highlight your accomplishments in school.

143

Maybe you joined, maybe you represent your school in competitions.

144

So you could include that.

145

And there's a part here that says, I love company.

146

I am an extroverted person and I love mingling with people.

147

Well, for a cost-centered agent, this is particularly good because you're going to be talking to customers eight hours a night

148

or a day and being an extroverted person could be an advantage for you

149

but this doesn't mean that just

150

because you're an introvert you can't work in a call center i'm an introverted person myself

151

and i i did work in a call center for four years

152

but that's a topic for another video so the part

153

that i really love the most about this answer is the

154

last paragraph about being proud of being able to graduate without any failing grades despite the fact

155

that a lot of students drop out on the second

156

and first year of the class and I think that is remarkable

157

because you're showing the interviewer that you're a diligent student

158

and you're determined to to finish your studies despite the stress

159

and pressure and that is particularly good

160

because in the call center there's always going to be stressed

161

you're always going to be stressed you're always going to be facing hard situations

162

and that's what i mean by relating your answer to the job description of a call center agent

163

so that's it guys i just want to give you a quick summary

164

so first to answer the question tell me something about yourself always always highlight your career

165

and previous job experiences first because you're basically applying for a job.

166

But if you don't have those, if you're a fresh graduate, you want to talk about your hobbies, how you are as a person, what you did in school,

167

your accomplishments, and as much as possible, relate them to the job of a call center agent.

168

Let me just give you some reminders.

169

First, you need to be prepared for follow-up questions.

170

Whatever you answer to this question that is where your interviewer will base his

171

or her next questions on number two is

172

that delivery the delivery is very important you have to be aware of your rising

173

and falling intonation and again i'm going to create a video for

174

that in the future but know that delivery is really important

175

when you're you're applying as a call center agent because

176

when you're talking to the customers you're not really seeing face to face

177

so you have to compensate for that by modulating your voice

178

and making sure that you're understandable over the phone again that's a topic for another video

179

so make sure to subscribe to my channel

180

if you want more tips about how to pass your call center interview another thing is

181

that you have to smile and i noticed that when you smile

182

there's actually a difference in the tone of your voice

183

when you smile you're actually affecting your voice positively

184

and it also alleviates your anxiety

185

so it doesn't hurt to smile it i really recommend it

186

when you're nervous let me just say

187

that there are many other different ways to answer this question

188

and what i discussed in this video are what works for me back in the days

189

when i was still job hunting but this doesn't mean

190

that this is the only right way to answer this question

191

so if you have anything to add feel free to drop them in the comments below

192

so that aspiring applicants could benefit from them in the future okay that's it thank you for watching

193

if you like this video consider subscribing because I'm going to be uploading more videos in the future that's it bye

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इस पाठ की शब्दावली और बोलने के सुझाव

यह B1 स्तर का स्पीकिंग पाठ वीडियो “Tell Me Something About Yourself” पर आधारित है। सबसे ज़्यादा दोहराए गए शब्द ये हैं: center, answer, experience, agent, previous। इस वीडियो में शैडोइंग के लिए 193 वाक्य और 2509 शब्द हैं। बोला गया हिस्सा 15:18 लंबा है। वक्ता लगभग 164 शब्द प्रति मिनट की स्वाभाविक गति से बोलता है, जो रोज़मर्रा की बातचीत के करीब है। 87% शब्द अंग्रेज़ी के 3,000 सबसे आम शब्दों में से हैं, इसलिए शब्दावली आसान है।

इस वीडियो की मुख्य शब्दावली

वीडियो के 15 सबसे कठिन शब्द, उच्चारण और अर्थ के साथ:

शब्द	उच्चारण	अर्थ
attainment संज्ञा	/əˈteɪnmənt/	प्राप्ति
accomplishment संज्ञा	/əˈkɑm.plɪʃ.mənt/	उपलब्धि
expound क्रिया	/ɪkˈspaʊnd/	बखानना, बखान करना
distress संज्ञा	/dɪˈstɹɛs/	तनाव, दुख
applicant संज्ञा	/ˈæp.lə.kɪnt/	आवेदक
hobby संज्ञा	/ˈhɑ.bi/	शौक़, रुचि
puzzle संज्ञा	/ˈpʌzəl/	भेद, मुअम्मा
paragraph संज्ञा	/ˈpæɹəɡɹæf/	अनुच्छेद, पैराग्राफ़
acknowledge क्रिया	/əkˈnɑ.lɪd͡ʒ/	स्वीकार करना
birthplace संज्ञा	/ˈbɝθˌpleɪs/	जन्म स्थान, जन्मस्थल
diligent विशेषण	/ˈdɪlɪdʒənt/	कर्मठ, कर्मनिष्ठ
inexperienced विशेषण	/ɪnəkˈspɪəɹi.ənst/	अनुभवहीन
cashier संज्ञा	/kaˈʃɪə/	केशियर, रोकड़िया
tailor संज्ञा	/ˈteɪlɚ/	दर्ज़ी
dread संज्ञा	/dɹɛd/	वहशत, सहम

इस वीडियो का व्याकरण

वक्ता जिन संरचनाओं का सबसे अधिक प्रयोग करता है, वीडियो के असली शब्दों के साथ:

संरचना	वीडियो में
Present perfect have/has + past participle — बीता हुआ काम जिसका असर अभी भी है	you've learned · you've already taken
Passive voice be + past participle — ज़ोर इस पर कि क्या होता है, न कि कौन करता है	was born · are inexperienced
क्रिया + -ing enjoy, keep, stop… + -ing — वे क्रियाएँ जिनके बाद -ing रूप आता है	keep watching · love joining · love mingling
“should” से सलाह should + क्रिया — बताना कि क्या करना अच्छा है	should be · should I · should I not talk

ध्यान देने योग्य उच्चारण

वक्ता 65 बार संक्षिप्त रूपों का प्रयोग करता है, जैसे you're, I'm, doesn't। इन्हें वैसे ही छोटा बोलें जैसा आप सुनते हैं।

“sh” और “zh” की ध्वनियाँ: accomplishment /əˈkɑm.plɪʃ.mənt/, gibberish /ˈd͡ʒɪ.bə.ɹɪʃ/, intonation /ɪntəˈneɪʃən/, cashier /kaˈʃɪə/, exceptional /ɪkˈsɛpʃənəl/
लंबे शब्द — बलाघात सही रखें: extroverted /ˈɛkstɹəˌvəɹtɪd/, accomplishment /əˈkɑm.plɪʃ.mənt/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, extracurricular /ˌɛkstɹəkəˈɹɪkjʊlə(ɹ)/, impersonal /ɪmˈpɝsənəl/

हिंदी भाषियों के लिए मुश्किल ध्वनियाँ:

/v/ और /w/ का फ़र्क़ — /v/ में ऊपर के दाँत निचले होंठ को छूते हैं, /w/ में होंठ गोल होते हैं: interviewer /ˈɪntɚvjuɚ/, extroverted /ˈɛkstɹəˌvəɹtɪd/, introverted /ˈɪn.tɹəˌvɜːɹ.təd/, alleviate /əˈli.vi.eɪt/, positively /ˈpɑ.zɪ.tɪv.li/
/z/ — इसे “ज” (/dʒ/) न बनाएँ: resume /ˈɹɛz.ə.meɪ/, emphasize /ˈɛm.fə.saɪz/, puzzle /ˈpʌzəl/, positively /ˈpɑ.zɪ.tɪv.li/
/æ/ — “ऐ” से ज़्यादा खुला: applicant /ˈæp.lə.kɪnt/, paragraph /ˈpæɹəɡɹæf/, lastly /ˈlæstli/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, satisfy /ˈsætɪsfaɪ/

इस वीडियो से अभ्यास कैसे करें

पहले बिना बोले पूरा वीडियो एक बार सुनें और जो शब्द नहीं आते उन्हें लिख लें।
0.75× गति से शुरू करें, एक-एक वाक्य की शैडोइंग करें, और सहज लगने पर सामान्य गति पर लौटें।
अपनी आवाज़ रिकॉर्ड करें और मूल से तुलना करें, ख़ासकर attainment, accomplishment, expound जैसे शब्दों पर ध्यान दें।

शैडोइंग तकनीक क्या है?

शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।

शैडोइंग तकनीक: पूरी चरण-दर-चरण गाइड पढ़ें →

शैडोइंग अभ्यास: Tell Me Something About Yourself | Call Center Job Interview - वीडियो के साथ अंग्रेजी बोलना सीखें

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इस पाठ की शब्दावली और बोलने के सुझाव

इस वीडियो की मुख्य शब्दावली

इस वीडियो का व्याकरण

ध्यान देने योग्य उच्चारण

इस वीडियो से अभ्यास कैसे करें

शैडोइंग तकनीक क्या है?