Shadowing Practice: TOEIC Listening Part 4: A Speaker Introduction and a Workshop - Learn English Speaking with Video
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26 sentences
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Questions seventy-one through seventy-three refer to the following introduction.
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Good morning, everyone, and thank you for joining us on day two of the conference.
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I'm thrilled to introduce our keynote speaker, Dr. Maria Santos!
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Dr. Santos spent fifteen years running supply chains for major retailers,
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before starting her own consulting firm in two thousand eighteen.
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Her new book, Smarter Shipping, was just named business book of the year!
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Copies are on sale in the lobby, and yes, she's agreed to sign them!
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Dr. Santos will speak for about forty minutes, followed by a short question-and-answer session.
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So please hold your questions until the end.
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Now, please join me in welcoming Dr. Maria Santos!
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What field does Dr. Santos work in?
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What does the speaker say about Dr. Santos's book?
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What are listeners asked to do?
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Questions seventy-four through seventy-six refer to the following talk.
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Okay, everyone, welcome back to the second half of our customer service workshop.
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This morning, we talked about how to listen to an unhappy customer.
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Now it's time to put that into practice!
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First, I'd like you to get into pairs.
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One of you will play an angry customer, and the other will be the sales assistant.
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And don't be too nice — real customers certainly aren't!
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After fifteen minutes, you'll swap roles.
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We'll break for coffee at three, and the café downstairs is open.
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Finally, please fill out the short survey before you leave today.
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What did the listeners learn about this morning?
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Why does the speaker say, 'real customers certainly aren't'?
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What are the listeners asked to do before they leave?
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Vocabulary and speaking notes for this lesson
This B2 speaking lesson is built on the video “TOEIC Listening Part 4: A Speaker Introduction and a Workshop”. The speaker keeps coming back to these words: Santos, customer, seventy, listeners, speaker. This video has 26 sentences and 272 words to shadow. The speech runs for 1:47. The speaker talks at a natural 152 words per minute, close to everyday conversation. 84% of the words are among the 3,000 most common in English; the rest is worth studying before you start. 6 of its 26 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 12 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| listener noun | /ˈlɪs(ə)nɚ/ | Someone who listens, especially to a speech or a broadcast. |
| fifteen noun | /ˈfɪf.tiːn/ | An Irish traybake made with crushed digestive biscuits, marshmallows and glacé cherries combined with condensed milk and desiccated coconut. |
| keynote noun | /ˈkiːˌnoʊt/ | A speech that sets the main theme of a conference or other gathering; a keynote speech or keynote address. |
| thrill verb | /θɹɪl/ | To suddenly excite someone, or to give someone great pleasure; to (figuratively) electrify; to experience such a sensation. |
| downstairs adverb | /daʊnˈstɛɹz/ | Down the stairs. |
| retailer noun | /ˈɹiteɪlɚ/ | A retail sales company or salesman. |
| consult verb | /ˈkɑnsʌlt/ | To seek the opinion or advice of another; to take counsel; to deliberate together; to confer; to advise. |
| swap verb | /ˈswɑp/ | To exchange or give (something) in an non-normal exchange (for something else). |
| lobby noun | /ˈlɑ.bi/ | An entryway or reception area; vestibule; passageway; corridor. |
| unhappy adjective | /ʌnˈhæpi/ | Not happy; sad. |
| workshop noun | /ˈwɝk.ʃɑp/ | A room, especially one which is not particularly large, used for manufacturing or other light industrial work. |
| forty adjective | /ˈfoɹti/ | Resembling or characteristic of a fort. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| fill out verb | /fɪl ˈaʊt/ | To complete a form or questionnaire with requested information. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- First, I'd like you to get into pairs.
- After fifteen minutes, you'll swap roles.
- Why does the speaker say, 'real customers certainly aren't'?
Pronunciation to watch
The speaker uses 7 contractions and reduced forms, such as aren't, don't, I'd. Say them the short way, as you hear them.
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like listener, fifteen, keynote.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.