Shadowing Practice: ️️🎧 TOEIC CONVERSATION | Luyện nghe TOEIC mỗi ngày 12:12 phút - Ep. 1 | My Toeic - Learn English Speaking with Video
Creating lesson...
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music music music music Cecilia,
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I've just finished looking over the questionnaires we gave our customers last month Did you find out anything interesting?
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Yes, according to the responses most of our business comes from customers who have already stayed at our hotel before.
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Once they try us, they keep coming back That's a good sign.
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I thought so So too, but I also discovered that some of our advertising is ineffective.
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Let's drop the company with the lowest performance.
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If you call them, I'll call the one with the highest performance to ask them to increase our advertising.
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OK, I can do that right now.
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Good morning.
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I'm a guest in room 325.
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I wanted to use your exercise room this morning, but the door was locked, so I couldn't get in.
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Apologise for the inconvenience, sir.
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We had a water leak in that area, so it is temporarily off-limits.
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Well, the hotel's website advertised that as an amenity.
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I was planning on working out while I was here.
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We've made special arrangements with the gym across the street.
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I can give you a complimentary pass for that gym.
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That's great.
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I didn't want to spend more because of this problem.
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Thanks.
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Good afternoon.
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I am repainting my kitchen this weekend, but since some areas could be exposed to spills, I want a paint that can withstand cleaning.
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There are quite a few specialty paints designed specifically for the kitchen.
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In my opinion, Soto is the best brand, and we're selling it at a very good price right now because the store will discontinue it in just a few weeks.
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That sounds good to me.
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Do you have something in a bright yellow?
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How about I give you one of our catalogs?
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Then you can see all of the color options for Soto.
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Hello, I'm Marcello from the HR department.
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I'm sure you're busy, but I need your attention regarding my computer problem.
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Yesterday, I was out of the office for a meeting at the Johnsonville branch.
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When I returned late in the afternoon and turned my computer on, some of my personnel files had disappeared.
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Some of the employees in your department reported similar issues, so I assigned Kyle, one of my IT technicians, to visit their office and take care of them this morning.
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I've been at my desk all day.
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How soon do you think you could follow up on this?
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Good morning, everyone, and welcome to the Bridgeport Bank team.
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This morning, you'll learn all about your job responsibilities as tellers and after lunch you'll receive your work uniforms.
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I'll answer any questions as we go along.
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Excuse me, I have one.
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How often is the work schedule posted?
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Every two weeks on the staff section of our website.
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So that's why vacation requests must be at least three weeks in advance.
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And are the details about that policy available online?
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It's outlined in your employee manual.
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Thanks.
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Great news, Luca.
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Last week, our firm finalized the lease agreement for the floor above us.
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That's fantastic.
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We have been so cramped due to the growing number of staff members.
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I guess we won't have to go to another building for meetings anymore.
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That's right.
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There are four conference rooms on that floor, so it'll be really convenient.
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I'm not sure how to reserve them, though.
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Heather should know about that.
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Let's ask her.
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Heather, Luca and I wanted to know what the procedure for reserving the new meeting rooms will be.
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We're launching a sign-up system on the company website within the next few days.
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Hi Prem.
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Have you been following the regional basketball tournament?
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Yes.
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It's exciting that our basketball team is doing so well.
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Right.
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We may not have the top spot on the leaderboard, but third place is still pretty good.
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We're not that far behind Canterbury.
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Tomorrow's game will be broadcast on the local TV station.
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How about setting up a screen in the conference room so people in the office can watch it together?
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Perfect.
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The company could pay for dinner.
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I'll order something to be delivered.
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OK, but don't forget that you have to fill out an expense form after making a purchase on the company card.
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Good morning.
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I'm calling to hire someone to redecorate a section of my business.
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I own a shop that sells women's apparel and I want to update the fitting room area.
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We can certainly help you with that, ma'am.
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The first step would be to have one of our designers visit your store to take measurements
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and discuss the project in detail.
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Would Wednesday morning work for you?
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Actually, I don't have time to meet anyone this week.
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Several of my employees are on vacation, so I'm busy covering their responsibilities.
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How about doing it next Tuesday instead?
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Excuse me, are you a mall employee?
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Yes, I work in the food court.
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Can I help you with something?
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I'm trying to find the hardware store.
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I bought some replacement parts for my electric drill online, but they're the wrong size, so I'd like to exchange them.
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Okay, if you look at this directory, you'll see that you're here, right by Silverson's.
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You just have to walk straight past the marble statue.
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You'll see the hardware store on your left, right across from the security office.
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Thanks a lot.
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Also, the mall is offering special deals throughout the day, so listen for those announcements.
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Thanks, I didn't know that.
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Charlotte, I was absent from the morning meeting because I was busy visiting a client's office.
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What did Mr Reyes talk about?
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He demonstrated the prototype for our company's new smart speaker.
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Since it's going to hit the market in August, he wanted us to learn about the main features.
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What a shame that I missed it.
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I recorded a video during the entire session.
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I'll send you the part that includes the demonstration.
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Hi Bo-kyung.
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I know our store's annual summer sale is coming up soon.
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How are the preparations going?
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Last year, people were crowded around the sale items and it was really hectic.
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This year we'll temporarily allow customers to reserve items in advance through our website.
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We'll have a special area where they can exchange their claim forms for the items on the event day.
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That will work well.
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Are we advertising this new option?
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Yes, but employees should also tell customers about it.
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I'll hang up a notice in the break room now explaining the plan.
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Hi, you're the new social media manager, right?
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I know all of the instructors here at our gym, but I don't know much about what goes on behind the scenes.
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I didn't even know we had a social media page.
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I think that's why the owner hired me as a full-time manager.
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A strong social media presence can help attract new customers, so my first goal is to get more people signed up as members.
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Great.
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Do you have any specific plans in mind?
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Well, I want to provide detailed descriptions of our group classes.
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Actually, if you have any photos from your classes, could you email them to me?
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Ranjit, we need to leave for the sales pitch to Molloy Distribution soon.
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It's just going to be the two of us.
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Marco isn't joining us?
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No, he's not.
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Unfortunately, he had to add another day to his business trip.
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That could be a problem.
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I haven't had much time to prepare for the presentation
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because the sales director needed me to write a proposal at the last minute.
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It'll be alright.
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I have a list of the figures you need.
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I'll print you a copy so you can refer to them if necessary.
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Good morning and welcome to ProPrint Shop.
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Hello.
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I noticed this morning that there's a problem with one of the custom banners you printed.
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Is that the banner there?
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Yes, I brought it with me.
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As you can see, the corner is badly torn.
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My company is relocating to a store downtown next week, so we had these banners printed.
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I'd like to get a refund on this one.
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Hmm, our business doesn't usually permit refunds on custom items, but let me talk to my manager.
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Mr. Curtis, according to our store policy, can customers return custom items if they're damaged?
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Yes, Eric.
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That's because the problem was caused by us.
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I think we're going to have a great turnout for the baseball tournament this week.
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I was worried that it was going to rain, but it looks like it'll be fine.
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Right.
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I was just checking the forecast.
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It's going to be cool earlier in the week, but look at the event day.
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24 degrees and sunny.
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You know, with the nice weather, we might need more drinks for the concession stand.
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Good point.
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I'll call the grocery store to increase the size of our order.
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Excuse me, does your theatre have a lost and found box?
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I'm sorry, we don't, but there might be something that I can help.
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Well, I got out of the Scott Vago film about half an hour ago, but I realized I don't have my sweater with me.
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I don't know where it is, but I think I must have left it on my seat.
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If you show me your ticket, I can see where you were sitting and go check around that area.
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I think our crew is still tidying there.
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good morning reggie it's great to see you again
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and i'm pleased to officially welcome you to tennyson real estate
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we're excited for you to be joining our team thank you
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i'm pleased to be working here that's wonderful let me introduce you to joshua he has a lot of experience
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so we have him train all new staff members joshua this is reggie nice to meet you to start out
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we'll go through the photo gallery of the properties we have available now.
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That'll give you a general feel for our target clients.
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Thank you for visiting Iverson Appliances.
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Can I help you find anything?
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Actually, yes.
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I saw an advertisement for a high-speed blender from GC Tech that I'm interested in buying.
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Do you have that in stock?
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Yes, we do.
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It's located in the small appliances section.
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If you look to your right, you'll see a big sign there toward the back of the store.
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That's where you need to go.
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Oh, I see it.
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Thanks.
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And do you know how long the warranty for that product lasts?
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Hmm, I'm not familiar with that product line, but I'm sure one of the employees in that section would be able to answer your question.
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You've reached Elite Accessories.
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This is Fabian.
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How may I help you?
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Hello.
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I ordered a set of luggage by rush delivery yesterday.
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It was supposed to be delivered this morning, but now it's four o'clock and I still don't have my items.
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I apologize for the inconvenience, ma'am.
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A few of our drivers are absent today.
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The others are still out on their routes.
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Well, can you guarantee that I'll get my items today?
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I'm leaving for a vacation tomorrow, so I need those bags.
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If you tell me your order number, I'll check the status right away.
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After three years in business, the office software produced by our company is finally starting to build a solid reputation.
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I think it's the perfect time to start selling it in other countries.
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That would be a great way to increase our customer base.
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We'd have to have some of the instructions and prompts translated into other languages, though.
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There's a place called A to Z Translation, which provided services for my former company,
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Vocabulary and speaking notes for this lesson
This B2 speaking lesson is built on the video “️️🎧 TOEIC CONVERSATION”. This video has 192 sentences and 1962 words to shadow. The speech runs for 12:11. The speaker talks at a natural 161 words per minute, close to everyday conversation. 84% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
The 15 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| banner noun | /ˈbænɚ/ | A flag or standard used by a military commander, monarch or nation. |
| appliance noun | /əˈplaɪ.əns/ | An implement, an instrument or apparatus designed (or at least used) as a means to a specific end, especially |
| inconvenience noun | /ɪnkənˈvinjəns/ | The quality of being inconvenient. |
| heather noun | /ˈhɛðɚ/ | An evergreen plant, Calluna vulgaris, with spiky leaves and small purple, pink, or white flowers. |
| refund noun | /ɹɪˈfʌnd/ | An amount of money returned. |
| absent adjective | /ˈæb.sn̩t/ | Being away from a place; withdrawn from a place; existing but not present; (sometimes) missing. |
| temporarily adverb | /ˌtɛmpəˈɹɛɹəli/ | For a limited period of time; not permanently. |
| apologize verb | /əˈpɑləˌd͡ʒaɪz/ | To make an apology or excuse; to acknowledge some fault or offense, with expression of regret for it, by way of amends |
| amenity noun | /əˈmiːnəti/ | Pleasantness. |
| blender noun | /ˈblɛn.dɚ/ | A machine with sharp rotating blades in a bowl, for mashing, crushing, or liquefying food ingredients. |
| complimentary adjective | /ˌkɑmplɪˈmɛnt(ə)ɹi/ | In the nature of a compliment. |
| discontinue verb | /ˌdɪskənˈtɪnju/ | To interrupt the continuance of; to put an end to, especially as regards commercial productions; to stop producing, making, or supplying. |
| excite verb | /ɪkˈsaɪt/ | To stir the emotions of; to cause to feel excitement. |
| finalize verb | /ˈfaɪ.nə.laɪz/ | To make final or firm; to finish or complete. |
| hectic adjective | /ˈhɛktɪk/ | Very busy with activity and confusion. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| sign up verb | To add a name to the list of people who are participating in something. | |
| come back verb | To return to a place. | |
| come up verb | To emerge or become known, especially unexpectedly. | |
| fill out verb | /fɪl ˈaʊt/ | To complete a form or questionnaire with requested information. |
| find out verb | To discover, as by asking or investigating. | |
| follow up on verb | To take further actions regarding (something). | |
| get out of verb | To leave, exit or escape from; to become free of. | |
| go along verb | To participate, cooperate, or conform. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- Do you have something in a bright yellow?
- How about I give you one of our catalogs?
- Have you been following the regional basketball tournament?
- Excuse me, are you a mall employee?
- Can I help you with something?
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Conditional sentences if + clause, will/would + verb — a condition and its result | If you call them, I'll call · if you look at this directory, you'll see · If you look to your right, you'll see |
| Present perfect have/has + past participle — a past action that still matters now | I've just finished · have already stayed · We've made |
| Passive voice be + past participle — the focus is on what happens, not who does it | was locked · could be exposed · be delivered |
Pronunciation to watch
The speaker uses 67 contractions and reduced forms, such as I'm, I'll, don't. Say them the short way, as you hear them.
- The “th” sounds: heather /ˈhɛðɚ/, withstand /wɪðˈstænd/
- The “sh” and “zh” sounds: concession /kənˈsɛʃən/, technician /tɛkˈnɪʃən/, specialty /ˈspɛʃ.əl.ti/, measurement /ˈmɛʒ.ə.mənt/, demonstration /dɛmənˈstɹeɪʃən/
- Long words — get the stress right: inconvenience /ɪnkənˈvinjəns/, temporarily /ˌtɛmpəˈɹɛɹəli/, apologize /əˈpɑləˌd͡ʒaɪz/, amenity /əˈmiːnəti/, complimentary /ˌkɑmplɪˈmɛnt(ə)ɹi/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like banner, appliance, inconvenience.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.