Shadowing Practice: Job Interview Good Example copy - Learn English Speaking with Video

Hi, Chris Sauer.

Hi, Kate Johnson.

Nice to meet you.

Nice to meet you, Kate.

Chris, please tell me a little bit about yourself.

Well, I'm currently finishing my Masters of Education program at Lake Erie College

and working on transitioning from a Northeastern Ohioaner to being a member of the Jacksonville area community.

Why the move?

Well, my wife's job is moving down south and I'm coming along with her.

That's very noble and admirable about you at the same time.

How did you hear about the position open with our company here at REI?

Well, when I thought about the opportunity of changing locations and moving from one physical location to another,

I thought about making a career move as well.

And I was starting with my main interests and passions.

I love being outside, I love doing outdoor activities, and I love working with people.

I thought if I could use my experience as a teacher, helping people, and my interest in the outdoors together, that would be a good place to start a new career.

And when I was looking online, I found REI's website and that there were positions available in the Jacksonville area, so I thought I would apply.

Great.

Well, you say you have an interest in outdoor activities, so this would be a great company for you to work at.

That being said, what else do you know about our company?

Well, I know you've been around for a long time, since the late 1930s, and what really caught my attention the most was the idea

that it was started by people who had a passion for the outdoors

and found a way to involve others in their experience.

I like the idea, too, that your company is consistently ranked among the top 100 companies to work for by Fortune magazine,

and I thought growing with a company that has that level of success would be a good place to be.

Great.

Why do you want this particular position here within our customer service department?

Because I want to start in a position

that allows me to learn everything about the company from the

very basic level of interacting with the customers all the way up throughout the sales process, the marketing process, and the production of goods and services.

When I saw the opportunity for customer service, I thought it aligned very well with the skill set

that I have and also with some skills that I could bring to the company that might be unique.

Can you tell me a little bit more about these skills

that you transfer from your previous line of work to our department here?

Sure.

In education it's all about making the customer or student feel comfortable and helping them grow.

I feel that within a company like REI it's the same philosophy.

Getting a customer comfortable with the product

and helping them grow as they advance in whatever sport they happen to be participating in.

Why do you think that our company should hire you specifically amongst our pool of candidates that are interviewing for this position?

Sure.

I think one skill set that I have involves my background in education.

Teachers are among the highest stressed professionals in the workplace

and REI offers a number of products that help alleviate stress by getting people outdoors.

And teachers also have a lot of downtime in the summers.

My thinking is that once I learn the ropes

and advance it from the company I'll be able to market the services

and products that RAI offers specifically to the teaching profession.

I have to ask this question.

Given that you are making a career change here especially with finishing a master's degree in education

if a position becomes available in your current field down here

in the Jacksonville area how do you approach being offered this job versus being offered a position in your field

and I'm asking that in the now and in the future.

Sure, that's a great question.

I'm not pursuing further educational opportunities within that profession.

I feel like this customer service opportunity, the chance to work in a field that I enjoy as much as teaching,

is a place that I could grow into long term.

So what I get out of teaching is working with people

and helping people become a little bit better than they were when I first met them.

And that skill translates very well into REI's mission.

And so I don't anticipate leaving a successful career for something I've already done.

I feel like this is a natural confluence of my two interests.

Chris, what would you identify as your greatest professional strengths?

I think patience is probably my greatest strength.

That translates across the careers.

Being able to listen to a student or customer's difficulty

and help them overcome that difficulty with patience and compassion is my greatest strength.

Would you consider any weaknesses that you have to be detrimental to the job?

I think there's a risk when it comes to compassion.

I think people can misinterpret compassion as being easy easy or willing to roll over when

It's important to understand that compassion is something that is earned

and it's interactive and I feel like if I establish clear boundaries with customers, clients, students, they understand that I am understanding, I am patient, I am kind,

yet I'm also going to hold the people I interact with to a high standard.

To date, what would you say is your greatest professional achievement?

Personally, becoming a teacher, earning a master's degree, those have all been wonderful experiences for me.

But the greatest achievement would have to be working with young people

and helping them get a little bit better at communicating with the world around them.

Chris, can you tell me about a challenge or conflict

that you've faced in the workplace and how you would deal with it? with it?

Sure.

Within the education profession there are challenges every day.

You're dealing with hundreds of different personalities and interests and levels of enthusiasm.

So being able to engage students with content in an enriching way is part of overcoming a conflict or difficulty.

I think building professional relationships is another way to deal with conflicts, understanding where people come from.

Prior to teaching I was involved with photography company photographing events like weddings and bar mitzvahs and very,

very important events in people's lives.

And a lot of times conflicts would arise.

So again, just like in teaching, overcoming those conflicts with patients and listening to the client or customer's needs is very important.

Now you are interviewing for a position that is not an entry-level position

and there is the possibility that those in our company

that were overlooked for this position may have some animosity regarding the new hire for this position.

So how do you approach this potential challenge here at the workplace?

The important thing is to listen to the people around me and understand that I am a newcomer

and that they know more about the work environment than I will coming in.

I think because I have a friendly demeanor and I'm not confrontational

when meeting new people that in time will have a chance to earn each other's mutual respect

and understand that we both want the same thing.

The company to grow and us to grow within the company.

Where do you see yourself in five years specifically within our company?

100

Hopefully I'll be able to develop a market that allows me to interact with people within the teaching profession

101

and grow our brand using that market as a target client base.

102

That's great.

103

Are you interviewing currently with any other companies?

104

And if so, what interests you about those particular companies as well?

105

Since I'm new to the area, I haven't had the opportunity to interview with a wide variety of companies.

106

I have looked at Bass Pro Shops and I'm currently scheduled to interview with them.

107

They have a similar mission and similar goals to REI.

108

It's just that their product line is more specifically tailored than REI's more diverse offerings.

109

We here at REI, you know, it is being in customer service, there are aspects of your job

110

that are going to be a little less active than I

111

could expect you being in a teaching position where I assume you're on your feet more one-on-one, face-to-face with individuals.

112

Do you prefer a specific type of work environment?

113

Do you thrive in a variety of work environments and what does this look like?

114

Well I thrive in a variety of work environments.

115

I wouldn't expect to be sitting in a cubicle interacting with customers unless I'm handling a phone call and that's fine, that's part of the job.

116

But what I would expect is to be actively engaged with the customers who come into the store

117

and helping show them the products that might best suit their needs

118

and introducing them to products that they might not have considered before.

119

So I'd expect to be up moving around

120

and being consistently engaged with a customer or trying to find ways to improve what we offer to our customers.

121

Great.

122

Can you describe a time for me ever

123

that you may have disagreed on a decision that was made for you

124

and staff members at work and how did you deal with this?

125

Sure.

126

Within the field of education, there are new initiatives being rolled out all the time.

127

and sometimes those initiatives get mandated.

128

You have to teach this way this many times a week.

129

And when something like

130

that happens I think it's important to go back to what you know about your profession

131

or your skill set and be able to provide research that supports why you do what you do.

132

And I think when faced with the difficulty again it's important to do what the boss says

133

and it's an important to also advocate for what might be best for the customer or student.

134

All right, we're going to move on to some cognitive behavioral questions.

135

And basically these questions are designed, they're not necessarily about your past, your experience.

136

They're sort of out of the box questions.

137

And so just do your best at answering them as you go through this.

138

So, if you were an animal, what would you be and why?

139

That's a tough question.

140

I think considering the traits of my dog, if I had to be an animal I would certainly want to be a domesticated dog.

141

They just have that ability to love unconditionally, they're intensely loyal, and they just provide so many benefits to people.

142

That's something I'd like to do in my life as a human too.

143

Great.

144

The next question, how many tennis balls can you fit into a limousine?

145

Tennis balls in a limousine.

146

Well, I guess to effectively answer that question, I would need some help.

147

I would need to know what type of limousine, because if we're talking about a stretch SUV, that's a much larger volume than a smaller limousine.

148

Are we talking two-door, four-door.

149

I also don't know what's in the limousine already.

150

Are there people in there or is it empty?

151

Once I had those questions answered, I'd have to do some calculations about the size of a tennis ball, how much area or how much volume it takes up, calculate the inside of the limousine,

152

and then make sure the math works out.

153

I could get that answer to you, I just can't do it off the top of my head.

154

Great.

155

Let me ask this final question.

156

Do you have any questions for us?

157

Well, I mentioned a couple times about being interested in helping grow a market for REI.

158

I'm just curious, as a new employee or someone starting out on a lower level, how open is upper management to hearing the ideas of an employee?

159

We do try to have monthly meetings where we meet with a variety of employees at random.

160

So these aren't things that are necessarily scheduled regularly.

161

They're very semi-annual.

162

They're very informal.

163

We do like to hear our employees' opinions about our products especially and about marketing.

164

One thing that we don't necessarily do is the lower level positions

165

that are dealing maybe with collections or the intake and distribution of customer service calls.

166

We don't necessarily talk to that group of employees very often, but I'd be very interested to hear your opinions on

167

that should you be hired for the position and maybe ways

168

that we could do better as well by reaching a larger group of our employees to benefit our company.

169

Okay, and then last question for me.

170

What, from your perspective, is the best part about working for REI?

171

I think the work atmosphere with our company is very welcoming, and even in my position in somewhat upper management, those that I work for that are above me,

172

we're very good to our employees.

173

And I think because of the treatment of our employees, we retain employment.

174

It's very easy for us to get things done because people want to do their jobs.

175

I have worked myself in positions where I've worked underneath people who are more tyrannical in nature,

176

and it's very difficult to want to do more and go above and beyond what you need to do in those situations.

177

So I believe that that's the number one benefit of working in our particular company is the atmosphere itself.

178

Great.

179

Thank you so much for your time, Kate.

180

Thank you so much.

181

Take care.

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Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.

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