Shadowing-Übung: English Shadowing Challenge | Practice Speaking Real-Life Conversations - Englisch Sprechen Lernen mit Video
Lektion wird erstellt...
1
This is the final day of the seven day shadowing challenge.
2
If you've been here every day this week, I am so proud of you.
3
You've practiced six real life conversations already,
4
and your mouth has done more English work in seven days than most learners do in a month. So congratulations.
5
Today's conversation is the hardest one of the week.
6
Of course, I saved it for last on purpose.
7
is not what you were supposed to get, you have to call customer service, stay calm, explain what went wrong, and push for a solution without being rude.
8
This requires a very specific kind of language, the kind most English learners never practice because it means asking for things, not just being polite.
9
Here are the words and phrases you need to know first.
10
To raise a complaint.
11
To raise a complaint means to formally tell a company that something went wrong and that you expect it to be fixed.
12
It is more serious than casually mentioning a problem.
13
Next, order number.
14
Your order number is the reference code you receive when you buy something online.
15
Always have it ready before you call customer service.
16
It will be the first thing they ask for.
17
Then, Incorrect item An incorrect item means you received the wrong product.
18
A different color, the wrong size, or something completely different from what you actually ordered.
19
Next, to process a return, and when a company processes a return, they begin the steps to collect the wrong item back and issue a refund or send a replacement.
20
Then, Prepaid Return Label.
21
A Prepaid Return Label is a shipping label the company sends you
22
so you can post the item back without paying for postage yourself.
23
They cover the cost.
24
Next, Replacement.
25
A replacement is a new, correct version of the item the company sends you in place of the wrong or damaged one you received.
26
Then refund.
27
A refund is your money returned to you, usually back to the original card or account you paid with.
28
Next, to escalate.
29
To escalate means to take your complaint to a higher level.
30
You asked to speak to a supervisor or manager when the first person was unable to resolve it.
31
Then, Priority shipping.
32
Priority Shipping is a faster delivery option that gets your package to use sooner than standard shipping usually for an extra fee.
33
And finally, to bear with someone.
34
To bear with someone means to stay patient while they look something up or sort something out.
35
"Bear with me" is a natural, polite way of asking you to wait just a moment.
36
By the way, since this is the final day, I want to tell you about something that pairs really well with the work you've been doing all the week.
37
It's called Turbo English.
38
It's buy two, get one free, on the LinguaTrip handbooks.
39
We built two different sets depending on where you're stuck.
40
The first set is for speaking and vocabulary.
41
It's for you if you have been shadowing with me all week and you want to keep going.
42
It gives you the natural expressions native speakers use in If today's complaint dialogue felt hard,
43
this set is what you need next.
44
And the second set is for grammar.
45
It's for you if you keep getting confused by the same grammar rules over and over, especially the tenses.
46
Present perfect versus past simple, conditionals, all the things that make you hesitate when you speak.
47
The set breaks them down with examples that actually stick.
48
Each set is around $12, less than one private lesson, and because it's buy two, get one free, you're really getting three handbooks for the price of two.
49
is in the description.
50
Okay, now let's get into today's conversation, the last one of our challenge.
51
- Thank you for calling Maple & Co.
52
Customer Service.
53
My name is Ryan.
54
How can I help you today?
55
Hi Ryan, I am calling because I received my order yesterday, but there is a problem with it.
56
I got completely the wrong item.
57
Oh, I am sorry to hear that.
58
I can absolutely help you sort this out.
59
Can I start with your order number?
60
Yes, it is MC -4.
61
49 -28731.
62
Thank you.
63
Bear with me one moment while I pull that up.
64
Okay.
65
I have got your order here.
66
You ordered the gray wool throw blanket, correct?
67
That is right!
68
But what I actually received was a blue cotton one.
69
Different color.
70
Completely different material.
71
I completely understand, and I sincerely apologize for that.
72
That should not have happened.
73
So what I can do is arrange a return of the incorrect item and get the right one sent out to you.
74
Okay.
75
And realistically, how long is all of that going to take?
76
Because I bought this as a birthday gift and the birthday is coming up soon.
77
I understand the time pressure, so the process is normally this: we email you a prepaid return label, at no cost to you.
78
you send the item back.
79
And once we receive it, we process the return within two to three business days.
80
The replacement would then ship and reach you in five to seven business days after that.
81
That might be too slow, honestly.
82
The birthday is 10 days away.
83
Is there anything you can do to speed it up?
84
Let me see what options I have.
85
I can flag your replacement as priority shipping, which would bring the delivery time down to two to three business days after we process the return.
86
I want to be upfront though.
87
I cannot promise an exact date.
88
I appreciate the honesty.
89
Can I ask one more thing?
90
Do I need to wait for you to receive the return before you send the replacement?
91
Or is there any way to send it out now?
92
Given that this was your mistake, not mine, That is a fair point.
93
And I completely understand why you are asking.
94
Normally we do require the return to be initiated first, But given that this was our error, Let me check with my supervisor and see what I can do.
95
Would you mind holding for just a minute?
96
Not at all.
97
Go ahead.
98
Thank you so much for holding.
99
So I spoke with my supervisor, and because this was clearly our mistake, We are going to ship the correct item out to you today with priority shipping.
100
You do not need to wait.
101
You will receive a separate email with a prepaid return label for the Blue Throw
102
and you have 30 days to send it back at your convenience.
103
That is brilliant.
104
I really appreciate you sorting that out.
105
It is absolutely the least we can do.
106
You will get a confirmation email within the hour with a new tracking number.
107
Is there anything else?
108
I can help you with.
109
No, that is everything.
110
Honestly, thank you so much, Ryan.
111
You handled this really well.
112
That means a lot.
113
Thank you.
114
I hope the gift arrives in time and that your friend has a wonderful birthday.
115
Thank you.
116
Fingers crossed.
117
Have a good day.
118
You too.
119
Take care.
120
Goodbye.
121
Bye.
122
Now it is your turn.
123
The conversation will play again, and this time, say the customer's words out loud at the exact same time you hear them.
124
Same pace.
125
Do not wait.
126
Here we go.
127
Thank you for calling Maple & Co.
128
Customer Service.
129
My name is Ryan.
130
How can I help you today?
131
Hi Ryan, I am calling because I received my order yesterday, but there is a problem with it.
132
I got completely the wrong item.
133
Oh, I am sorry to hear that.
134
I can absolutely help you sort this out.
135
Can I start with your order number?
136
Yes, it is MC -4.
137
49 -28731.
138
Thank you.
139
Bear with me one moment while I pull that up.
140
Okay.
141
I have got your order here.
142
You ordered the gray wool throw blanket, correct?
143
That is right!
144
But what I actually received was a blue cotton one.
145
Different color.
146
Completely different material.
147
I completely understand, and I sincerely apologize for that.
148
That should not have happened.
149
So what I can do is arrange a return of the incorrect item and get the right one sent out to you.
150
Okay.
151
And realistically, how long is all of that going to take?
152
Because I bought this as a birthday gift and the birthday is coming up soon.
153
I understand the time pressure, so the process is normally this: we email you a prepaid return label, At no cost to you.
154
you send the item back.
155
And once we receive it, we process the return within two to three business days.
156
The replacement would then ship and reach you in five to seven business days after that.
157
That might be too slow, honestly.
158
The birthday is 10 days away.
159
Is there anything you can do to speed it up?
160
Let me see what options I have.
161
I can flag your replacement as priority shipping, which would bring the delivery time down to two to three business days after we process the return.
162
I want to be upfront though.
163
I cannot promise an exact date.
164
I appreciate the honesty.
165
Can I ask one more thing?
166
Do I need to wait for you to receive the return before you send the replacement?
167
Or is there any way to send it out now?
168
Given that this was your mistake, not mine.
169
That is a fair point.
170
And I completely understand why you are asking.
171
Normally we do require the return to be initiated first, But given that this was our error, Let me check with my supervisor and see what I can do.
172
Would you mind holding for just a minute?' Not at all, go ahead.
173
Thank you so much for holding.
174
So I spoke with my supervisor, And because this was clearly our mistake, we are going to ship the correct item out to you today with priority shipping.
175
You do not need to wait.
176
you will receive a separate email with a prepaid return label for the blue throw
177
and you have 30 days to send it back at your convenience.
178
That is brilliant.
179
I really appreciate you sorting that out.
180
It is absolutely the least we can do.
181
You will get a confirmation email within the hour with a new tracking number.
182
Is there anything else?
183
I can help you with.
184
No, that is everything.
185
Honestly, thank you so much, Ryan.
186
You handled this really well.
187
That means a lot.
188
Thank you.
189
I hope the gift arrives in time and that your friend has a wonderful birthday.
190
Thank you.
191
Fingers crossed.
192
Have a good day.
193
You too, take care.
194
Goodbye.
195
Bye.
196
You made it.
197
Seven days, seven conversations, hundreds of sentences spoken out loud in English.
198
That's real practice.
199
This is actually doing the work.
200
If you've been here every single day this week, your mouth feels different from now than it did on Monday.
201
Maybe you don't notice it yet, but you will the next time you have to speak English in real life.
202
The freezing happens less, the words come faster, you're not searching for them anymore more, they were just there.
203
I want to hear from you.
204
If you finished all seven days, write I did it in the comments.
205
Tell me what day was the hardest for you, which one surprised you, and how you feel right now compared to a week ago.
206
I read every single comment on this channel, and seeing you finish this challenge means a lot to me.
207
You don't have to stop here.
208
You can go back to day one and do the whole week again.
209
Each round, your mouth gets faster.
210
Each round, the words come Thank you for showing up this week.
211
I will see you in the next video and bye bye.
📺 Gleicher Kanal
B22
HOW TO PRONOUNCE BRAND NAMES IN ENGLISH | MARINA MOGILKO
Daily ConversationWorking Adults
B12
100 Verbs Every English Learner Needs (with examples)
Business EnglishDaily ConversationUniversity Students
B24
Learn the 100 MOST Common IDIOMS in 20 minutes (with examples)
Business EnglishDaily ConversationUniversity Students
B25
100 MOST COMMON ENGLISH WORDS | A1-B2 VOCABULARY
TeensDaily ConversationHigh School Students
B23
Improve your English with this study PLAN: Elementary to Intermediate (Marina Mogilko)
Business EnglishDaily ConversationHigh School Students
B24
English Conversational practice | Improve Speaking Skills | At the Doctor's
Travel EnglishDaily ConversationHigh School Students
B25
Why Perfect Pronunciation Is a Waste of Time
TOEFL PrepBusiness EnglishUniversity Students
B11
ENGLISH VOCABULARY IN MY CAR
Business EnglishDaily ConversationHigh School Students
B11
Real English Conversation Practice: Shadow This with Only 210 Words
Daily ConversationHigh School StudentsUniversity Students
B21
TOEFL Speaking Practice Test — How to score 30/30 | Tips & Strategies
TOEFL PrepInterview EnglishUniversity Students
B12
How to Learn and Remember English Words | Top 5 Ways to memorize words
Business EnglishUniversity StudentsWorking Adults
B24
Learn 15 Common English Idioms (With Examples)
Daily Conversation
B14
Speak English with me | 7-day English Shadowing Challenge
Travel EnglishDaily ConversationUniversity Students
C14
HOW TO LEARN 100+ ENGLISH WORDS A DAY. ENGLISH VOCABULARY WITH MARINA MOGILKO
Business EnglishUniversity StudentsWorking Adults
B23
How to speak fast and understand native speakers
Business EnglishDaily ConversationUniversity Students
B22
5 things to practice every day to improve your English speaking skills
Interview EnglishDaily ConversationUniversity Students
B29
How to improve your English speaking and listening FAST & Overcome speaking anxiety!
Business EnglishDaily ConversationHigh School Students
B23
I know a lot of English words, but I can't speak! ACTION PLAN
Interview EnglishDaily ConversationUniversity Students
B15
English Shadowing Challenge | Practice Speaking Real-Life Conversations
Travel EnglishTeensDaily Conversation
B27
Practice speaking with me: Small talk in English
Business EnglishDaily ConversationUniversity Students
✨ Empfohlenes Video
B227
46 Sätze
5-Minute English Shadowing Practice | Episode 8: "Call It What It Is" (B1-B2 Level)
Business EnglishDaily ConversationUniversity Students
B22
198 Sätze
Advanced SHADOWING English Speaking Practice & Vocabulary Repeat-After-Me
American AccentBusiness EnglishDaily ConversationUniversity Students
B218
107 Sätze
Speaking English On Your Own | Shadow Me Every Day
Business EnglishDaily ConversationUniversity Students
B211
182 Sätze
5-Day English Shadowing Challenge | Day 5: Review + Final Test
British AccentBusiness EnglishDaily ConversationUniversity Students
B138
227 Sätze
Improve English Listening Through Real-Life Conversation Shadowing | Repeat After Me
Business EnglishDaily ConversationHigh School Students
B1263 Sätze
Stop Translating in English | Talking About Money & Prices | 21-Day Shadowing Challenge
Business EnglishDaily ConversationHigh School Students
B26
156 Sätze
Improve Your English Communication Skills w/ Shadowing English Speaking Practice | TOEIC
TOEIC PrepBusiness EnglishDaily Conversation
C11
339 Sätze
300 Sentences English Shadowing Practice (A1-C1) | Shadowing English Speaking Practice
Business EnglishDaily ConversationUniversity Students
B133
166 Sätze
Practice Shadowing a Native Speaker 🇺🇸
American AccentBusiness EnglishDaily ConversationUniversity Students
B23
42 Sätze
Sound American With Shadowing Exercises in English
American AccentBusiness EnglishDaily ConversationUniversity Students
B28
132 Sätze
Learn to Speak Advanced English with Shadowing Practice | B2 English Workout
Business EnglishDaily ConversationUniversity Students
Kontext & Hintergrund
In dieser Episode unserer Shadowing-Herausforderung konzentrieren wir uns auf ein Szenario, das viele Menschen im Alltag erleben: den Umgang mit dem Kundenservice. Der Redner erklärt, wie wichtig es ist, effektiv zu kommunizieren, wenn man ein Problem mit einem Produkt hat. Diese Art der Interaktion wird als herausfordernd empfunden, da sie nicht nur Höflichkeit, sondern auch das richtige Fachvokabular erfordert. Die Herausforderung besteht darin, seine Beschwerde klar und deutlich zu äußern, ohne unhöflich zu wirken. Das Vorlage hilft dir, die Kommunikationsfähigkeiten zu verbessern, die erforderlich sind, um im Englischen selbstbewusst zu sprechen.
Die 5 wichtigsten Ausdrücke für die tägliche Kommunikation
- Eine Beschwerde einreichen: Zu erklären, dass ein Problem aufgetreten ist und eine Lösung erwartet wird.
- Bestellnummer: Der Referenzcode, den du erhältst, wenn du online etwas kaufst.
- Falscher Artikel: Wenn du das falsche Produkt erhalten hast, z. B. eine andere Farbe oder Größe.
- Rücksendung verarbeiten: Die Schritte, die ein Unternehmen unternimmt, um einen zurückzusendenden Artikel zu bearbeiten.
- Erstattung: Die Rückzahlung deines Geldes, normalerweise zurück auf die Karte oder das Konto, mit dem du bezahlt hast.
Schritt-für-Schritt Shadowing-Anleitung
Um die Herausforderungen des heutigen Dialogs effektiv anzugehen und deine Englisch sprechen Fähigkeiten zu verbessern, folge diesen Schritten:
- Vorbereitung: Stelle sicher, dass du alle wichtigen Ausdrücke kennst, die im Dialog verwendet werden. Du kannst ein Arbeitsblatt erstellen, um diese Wörter und Phrasen regelmäßig zu üben.
- Aktives Zuhören: Höre dir den Dialog mehrmals an und achte besonders auf die Aussprache und den Ton des Sprechers. Versuche, die Emotionen und den Kontext der Situation nachzuempfinden.
- Nachsprechen: Wiederhole den Dialog laut, während du dem Sprecher folgst. Versuche, den Rhythmus und die Intonation nachzuahmen. Das wird dir helfen, dich wohler beim Englisch sprechen zu fühlen.
- Rollenspiele: Übe in Partnerübungen, indem du eine Rolle im Dialog übernimmst. Dies stärkt deine Fähigkeit, in ähnlichen Situationen selbstbewusst zu kommunizieren.
- Feedback einholen: Nimm deine Übung auf und höre sie dir an. Achte darauf, wo du dich verbessern kannst, und bitte einen Lehrer oder Freund um Feedback.
Indem du diese Schritte befolgst und regelmäßig übst, wirst du deine Fähigkeiten im shadow speech und shadowspeak wesentlich verbessern. Nutze diese Gelegenheit, um nicht nur im Unterricht, sondern auch im echten Leben zu glänzen. Viel Erfolg beim Englisch sprechen üben!
Grammatik in diesem Video
Die Strukturen, die der Sprecher am häufigsten verwendet, mit den genauen Worten aus dem Video:
| Struktur | Im Video |
|---|---|
| Present Perfect Continuous have/has been + -ing – eine Handlung, die früher begann und noch andauert | you've been doing · have been shadowing |
| Present Perfect have/has + Partizip Perfekt – eine vergangene Handlung, die jetzt noch wichtig ist | you've been · You've practiced · has done |
| Passiv be + Partizip Perfekt – wichtig ist, was geschieht, nicht wer es tut | be fixed · be initiated |
Was ist die Shadowing-Technik?
Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.