ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English Shadowing Challenge | Practice Speaking Real-Life Conversations
กำลังสร้างบทเรียน...
1
This is the final day of the seven day shadowing challenge.
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If you've been here every day this week, I am so proud of you.
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You've practiced six real life conversations already,
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and your mouth has done more English work in seven days than most learners do in a month. So congratulations.
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Today's conversation is the hardest one of the week.
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Of course, I saved it for last on purpose.
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is not what you were supposed to get, you have to call customer service, stay calm, explain what went wrong, and push for a solution without being rude.
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This requires a very specific kind of language, the kind most English learners never practice because it means asking for things, not just being polite.
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Here are the words and phrases you need to know first.
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To raise a complaint.
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To raise a complaint means to formally tell a company that something went wrong and that you expect it to be fixed.
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It is more serious than casually mentioning a problem.
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Next, order number.
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Your order number is the reference code you receive when you buy something online.
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Always have it ready before you call customer service.
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It will be the first thing they ask for.
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Then, Incorrect item An incorrect item means you received the wrong product.
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A different color, the wrong size, or something completely different from what you actually ordered.
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Next, to process a return, and when a company processes a return, they begin the steps to collect the wrong item back and issue a refund or send a replacement.
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Then, Prepaid Return Label.
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A Prepaid Return Label is a shipping label the company sends you
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so you can post the item back without paying for postage yourself.
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They cover the cost.
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Next, Replacement.
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A replacement is a new, correct version of the item the company sends you in place of the wrong or damaged one you received.
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Then refund.
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A refund is your money returned to you, usually back to the original card or account you paid with.
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Next, to escalate.
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To escalate means to take your complaint to a higher level.
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You asked to speak to a supervisor or manager when the first person was unable to resolve it.
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Then, Priority shipping.
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Priority Shipping is a faster delivery option that gets your package to use sooner than standard shipping usually for an extra fee.
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And finally, to bear with someone.
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To bear with someone means to stay patient while they look something up or sort something out.
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"Bear with me" is a natural, polite way of asking you to wait just a moment.
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By the way, since this is the final day, I want to tell you about something that pairs really well with the work you've been doing all the week.
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It's called Turbo English.
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It's buy two, get one free, on the LinguaTrip handbooks.
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We built two different sets depending on where you're stuck.
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The first set is for speaking and vocabulary.
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It's for you if you have been shadowing with me all week and you want to keep going.
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It gives you the natural expressions native speakers use in If today's complaint dialogue felt hard,
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this set is what you need next.
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And the second set is for grammar.
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It's for you if you keep getting confused by the same grammar rules over and over, especially the tenses.
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Present perfect versus past simple, conditionals, all the things that make you hesitate when you speak.
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The set breaks them down with examples that actually stick.
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Each set is around $12, less than one private lesson, and because it's buy two, get one free, you're really getting three handbooks for the price of two.
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is in the description.
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Okay, now let's get into today's conversation, the last one of our challenge.
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- Thank you for calling Maple & Co.
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Customer Service.
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My name is Ryan.
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How can I help you today?
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Hi Ryan, I am calling because I received my order yesterday, but there is a problem with it.
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I got completely the wrong item.
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Oh, I am sorry to hear that.
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I can absolutely help you sort this out.
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Can I start with your order number?
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Yes, it is MC -4.
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49 -28731.
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Thank you.
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Bear with me one moment while I pull that up.
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Okay.
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I have got your order here.
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You ordered the gray wool throw blanket, correct?
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That is right!
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But what I actually received was a blue cotton one.
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Different color.
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Completely different material.
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I completely understand, and I sincerely apologize for that.
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That should not have happened.
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So what I can do is arrange a return of the incorrect item and get the right one sent out to you.
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Okay.
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And realistically, how long is all of that going to take?
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Because I bought this as a birthday gift and the birthday is coming up soon.
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I understand the time pressure, so the process is normally this: we email you a prepaid return label, at no cost to you.
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you send the item back.
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And once we receive it, we process the return within two to three business days.
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The replacement would then ship and reach you in five to seven business days after that.
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That might be too slow, honestly.
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The birthday is 10 days away.
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Is there anything you can do to speed it up?
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Let me see what options I have.
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I can flag your replacement as priority shipping, which would bring the delivery time down to two to three business days after we process the return.
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I want to be upfront though.
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I cannot promise an exact date.
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I appreciate the honesty.
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Can I ask one more thing?
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Do I need to wait for you to receive the return before you send the replacement?
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Or is there any way to send it out now?
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Given that this was your mistake, not mine, That is a fair point.
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And I completely understand why you are asking.
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Normally we do require the return to be initiated first, But given that this was our error, Let me check with my supervisor and see what I can do.
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Would you mind holding for just a minute?
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Not at all.
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Go ahead.
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Thank you so much for holding.
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So I spoke with my supervisor, and because this was clearly our mistake, We are going to ship the correct item out to you today with priority shipping.
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You do not need to wait.
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You will receive a separate email with a prepaid return label for the Blue Throw
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and you have 30 days to send it back at your convenience.
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That is brilliant.
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I really appreciate you sorting that out.
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It is absolutely the least we can do.
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You will get a confirmation email within the hour with a new tracking number.
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Is there anything else?
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I can help you with.
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No, that is everything.
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Honestly, thank you so much, Ryan.
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You handled this really well.
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That means a lot.
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Thank you.
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I hope the gift arrives in time and that your friend has a wonderful birthday.
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Thank you.
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Fingers crossed.
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Have a good day.
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You too.
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Take care.
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Goodbye.
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Bye.
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Now it is your turn.
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The conversation will play again, and this time, say the customer's words out loud at the exact same time you hear them.
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Same pace.
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Do not wait.
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Here we go.
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Thank you for calling Maple & Co.
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Customer Service.
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My name is Ryan.
130
How can I help you today?
131
Hi Ryan, I am calling because I received my order yesterday, but there is a problem with it.
132
I got completely the wrong item.
133
Oh, I am sorry to hear that.
134
I can absolutely help you sort this out.
135
Can I start with your order number?
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Yes, it is MC -4.
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49 -28731.
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Thank you.
139
Bear with me one moment while I pull that up.
140
Okay.
141
I have got your order here.
142
You ordered the gray wool throw blanket, correct?
143
That is right!
144
But what I actually received was a blue cotton one.
145
Different color.
146
Completely different material.
147
I completely understand, and I sincerely apologize for that.
148
That should not have happened.
149
So what I can do is arrange a return of the incorrect item and get the right one sent out to you.
150
Okay.
151
And realistically, how long is all of that going to take?
152
Because I bought this as a birthday gift and the birthday is coming up soon.
153
I understand the time pressure, so the process is normally this: we email you a prepaid return label, At no cost to you.
154
you send the item back.
155
And once we receive it, we process the return within two to three business days.
156
The replacement would then ship and reach you in five to seven business days after that.
157
That might be too slow, honestly.
158
The birthday is 10 days away.
159
Is there anything you can do to speed it up?
160
Let me see what options I have.
161
I can flag your replacement as priority shipping, which would bring the delivery time down to two to three business days after we process the return.
162
I want to be upfront though.
163
I cannot promise an exact date.
164
I appreciate the honesty.
165
Can I ask one more thing?
166
Do I need to wait for you to receive the return before you send the replacement?
167
Or is there any way to send it out now?
168
Given that this was your mistake, not mine.
169
That is a fair point.
170
And I completely understand why you are asking.
171
Normally we do require the return to be initiated first, But given that this was our error, Let me check with my supervisor and see what I can do.
172
Would you mind holding for just a minute?' Not at all, go ahead.
173
Thank you so much for holding.
174
So I spoke with my supervisor, And because this was clearly our mistake, we are going to ship the correct item out to you today with priority shipping.
175
You do not need to wait.
176
you will receive a separate email with a prepaid return label for the blue throw
177
and you have 30 days to send it back at your convenience.
178
That is brilliant.
179
I really appreciate you sorting that out.
180
It is absolutely the least we can do.
181
You will get a confirmation email within the hour with a new tracking number.
182
Is there anything else?
183
I can help you with.
184
No, that is everything.
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Honestly, thank you so much, Ryan.
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You handled this really well.
187
That means a lot.
188
Thank you.
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I hope the gift arrives in time and that your friend has a wonderful birthday.
190
Thank you.
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Fingers crossed.
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Have a good day.
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You too, take care.
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Goodbye.
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Bye.
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You made it.
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Seven days, seven conversations, hundreds of sentences spoken out loud in English.
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That's real practice.
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This is actually doing the work.
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If you've been here every single day this week, your mouth feels different from now than it did on Monday.
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Maybe you don't notice it yet, but you will the next time you have to speak English in real life.
202
The freezing happens less, the words come faster, you're not searching for them anymore more, they were just there.
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I want to hear from you.
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If you finished all seven days, write I did it in the comments.
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Tell me what day was the hardest for you, which one surprised you, and how you feel right now compared to a week ago.
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I read every single comment on this channel, and seeing you finish this challenge means a lot to me.
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You don't have to stop here.
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You can go back to day one and do the whole week again.
209
Each round, your mouth gets faster.
210
Each round, the words come Thank you for showing up this week.
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I will see you in the next video and bye bye.
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เกี่ยวกับบทเรียนนี้
ในบทเรียนนี้คุณจะได้ฝึกการสนทนาแบบจริงจังผ่านการทำ shadow speak ซึ่งเป็นเทคนิคที่ช่วยให้คุณปรับปรุงการออกเสียงภาษาอังกฤษได้ดียิ่งขึ้น ผ่านการฟังและพูดตามเสียงของบทสนทนาในชีวิตประจำวัน โดยบทเรียนนี้จะมุ่งเน้นไปที่การติดต่อฝ่ายบริการลูกค้าและการแก้ไขปัญหาที่เกิดขึ้นอย่างมีประสิทธิภาพ คุณจะได้เรียนรู้คำศัพท์และวลีสำคัญที่ใช้ในการพูดคุยกับฝ่ายบริการลูกค้า และวิธีการนำเสนอตนเองให้ถูกต้องและสุภาพ
คำศัพท์และวลีที่สำคัญ
- การยื่นเรื่องร้องเรียน (To raise a complaint): การแจ้งบริษัทเกี่ยวกับปัญหาที่เกิดขึ้นและต้องการการแก้ไข
- หมายเลขสั่งซื้อ (Order number): รหัสอ้างอิงที่คุณได้รับเมื่อทำการสั่งซื้อออนไลน์
- สินค้าที่ไม่ถูกต้อง (Incorrect item): สินค้าที่คุณได้รับไม่ตรงตามที่สั่ง
- การจัดการคืนสินค้า (To process a return): กระบวนการในการคืนสินค้าที่ไม่ถูกต้อง
- ฉลากคืนสินค้าหมายเลขที่จ่ายล่วงหน้า (Prepaid Return Label): ฉลากส่งสินค้าที่บริษัทส่งให้เพื่อคืนโดยไม่เสียค่าจัดส่งเอง
- การขอคืนเงิน (Refund): การได้รับเงินกลับมาจากการคืนสินค้า
- การเร่งรัด (To escalate): การนำเรื่องร้องเรียนไปสู่อีกระดับเมื่อไม่สามารถแก้ไขได้
- การอดทน (To bear with someone): การอดทนรอขณะที่ผู้ให้บริการตรวจสอบหรือคัดกรองข้อมูล
เคล็ดลับในการฝึกฝน
ในการทำ shadowing ที่นำเสนอนี้ คุณควรจะเริ่มจากการฟังบทสนทนาด้วยความตั้งใจ ค่อยๆ พยายามพูดตามในเวลาไล่เลี่ยกับเสียงต้นฉบับ เพื่อให้สามารถจับความสำคัญและโทนเสียงได้ดียิ่งขึ้น หากเนื้อหาฟังยาก คุณสามารถลดความเร็วของวิดีโอ เพื่อให้สามารถทำการฝึกพูดตามได้ง่ายยิ่งขึ้น และเมื่อคุณรู้สึกมั่นใจแล้ว ให้พยายามพูดตามด้วยความเร็วปกติ เพื่อพัฒนาความสามารถของคุณใน shadowing site ที่หลากหลาย การฝึกฝนนี้จะช่วยในการปรับปรุงการออกเสียงภาษาอังกฤษ โดยเฉพาะอย่างยิ่งในสถานการณ์ที่มีความกดดัน นอกจากนี้ คุณยังสามารถค้นหาวิดีโอที่เกี่ยวข้องกับการ เรียนภาษาอังกฤษจากยูทูป เพื่อเสริมสร้างทักษะการสนทนาในบริบทต่างๆ หากคุณทำตามเคล็ดลับเหล่านี้ได้ คุณจะเห็นผลการปรับปรุงที่ชัดเจนในเวลาไม่นาน
ไวยากรณ์ในวิดีโอนี้
โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:
| โครงสร้าง | ในวิดีโอ |
|---|---|
| Present perfect continuous have/has been + -ing — การกระทำที่เริ่มก่อนหน้านี้และยังดำเนินอยู่ | you've been doing · have been shadowing |
| Present perfect have/has + กริยาช่อง 3 — เหตุการณ์ในอดีตที่ยังเกี่ยวข้องกับปัจจุบัน | you've been · You've practiced · has done |
| Passive voice be + กริยาช่อง 3 — เน้นสิ่งที่เกิดขึ้น ไม่ใช่ผู้กระทำ | be fixed · be initiated |
เทคนิค Shadowing คืออะไร?
Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ