Shadowing Practice: How I Interview New Massage Clients (With Demonstration) - Learn English Speaking with Video
Creando lección...
1
Hi everyone, I'm Ian Harvey, massage therapist.
2
Today we're going to talk about client communication,
3
specifically what to do during that first ever interview with your client,
4
that first time you're ever seeing them face to face.
5
If you'd like to skip ahead to any portion of this video,
6
click down in the time codes in the description.
7
Before we get a client in here to do some role playing,
8
I'd like to talk about what my goals are for this first ever interview.
9
I don't want to skip over this interview or make it too short
10
because this can be kind of an anxious time for clients and for us.
11
This first ever interview is important for setting the tone for the rest of your therapeutic relationship,
12
which could last for years.
13
I know
14
that some of you are working at massage franchises where you
15
have like three minutes before a massage to get people on the table.
16
And it's still possible to make some changes to this interview that can promote a good therapeutic relationship.
17
If you'd like to see my tips for that,
18
I did a live video on Facebook.
19
If you'd like to see that,
20
you can click down in the description.
21
Now, if you've got more time than that,
22
and I do like a good amount of time between my clients,
23
I like to take that first interview at a slow pace.
24
It allows the client to kind of tell their story,
25
and it allows me to ask the amount of follow-up questions that I want to ask,
26
and to kind of inform my client what I'm about and how I'm going to proceed.
27
During that interview, I've got four goals.
28
The first is to establish rapport.
29
Rapport is that trust and open communication that can exist between you and a healthcare practitioner.
30
The way that we present ourselves,
31
the way that we present our knowledge,
32
the questions that we ask and the way that we listen can all add up to a strong rapport.
33
Two, I want to demystify massage.
34
I want to take the mystery out of this whole unusual situation.
35
Even if it's not their first massage,
36
even if it's their hundredth massage,
37
I still want to tell them what's going to happen,
38
what I'm going to do,
39
and what I expect from them.
40
And you'll see that in the client interview I'm about to do.
41
Third, I want to empower the client.
42
In any clinical setting, there can be a power differential where the client goes in,
43
they perceive this other person as the expert,
44
and they don't perceive themselves as an expert,
45
and that's what I want to change.
46
I want to take any possible opportunity to let them know
47
that they are the expert in the room when it comes to their unique body and their history and who they are.
48
So as much as I want to give knowledge and show that I am a capable massage therapist,
49
I also want to let them know that I value their input,
50
that I value what they have to say about their personal history,
51
about who they are, and about what they're feeling.
52
So anything that I can do to promote them seeing themselves as an expert
53
and empower them to use their voice to speak up
54
when something hurts or when there's not enough pressure or when the temperature isn't right in the room,
55
just any chance that I can get them to use their voice and to take part in this two-way relationship,
56
I find that valuable.
57
My fourth goal is to get good,
58
actionable information from my clients.
59
That pre-massage interview, it can go something like this.
60
Does anything hurt today?
61
Alright, get on the table,
62
I'll unlock in a minute.
63
It can be that short,
64
but that hasn't given me any good information on how I can customize that massage to that client.
65
So I make sure to ask open-ended questions.
66
My favorite is, what brings you in for massage today?
67
And then, once I've asked those questions, I wait.
68
I give them the time and the space to give a full answer without interrupting,
69
without jumping in.
70
If they're able to take their time and tell their whole story,
71
think about how different that is from other healthcare situations where it's all rush, rush, rush.
72
I do ask questions though.
73
I'm able to get the best information from asking follow-up questions to those open-ended questions.
74
So if they talk about their low back,
75
I'll ask questions about their hips,
76
about whether they have any pain that shoots down their legs.
77
If they've got shoulder problems,
78
I'll ask about their neck and their,
79
basically their skull and if they have any headaches.
80
So asking follow-up questions can get you information that otherwise wouldn't have been volunteered and it will help build that rapport.
81
It will help them realize that you do have some expertise and that you want to hear what they have to say.
82
In every part of this first interview,
83
these are all opportunities to build rapport and demystify and get good information and all that stuff that I just mentioned.
84
So let's see what that looks like with a client.
85
So this is Madison.
86
Hi.
87
So notice the way that I'm beginning.
88
I'm not doing this.
89
I'm not looming over my client.
90
I think that's important on kind of a psychological level that you're not putting yourself above your client.
91
So either sit at the same level or if they're standing,
92
you can stand or you can be at a level below them.
93
And if I haven't had the chance to do this yet,
94
I do like to tell them a little bit about myself.
95
So Madison, I've been doing massage for about 11 years now
96
and I typically do a kind of massage called myofascial release kind of mixed with Swedish massage
97
so it might be a little bit slower than what you're used to
98
so let me know if that pace is ever not quite right for you okay?
99
Okay.
100
All right so letting people know who you are
101
and what you do can start building that rapport that we were talking about.
102
So Madison what brings you you in for a massage today?
103
I have really bad shoulders,
104
my lower back hurts, I feel like tightness up all in my neck.
105
Okay.
106
All right, do any of these stand out more than the others?
107
Definitely my lower neck.
108
I have troubles with my neck all the time.
109
Okay.
110
Show me where exactly you feel that pain.
111
I would say right about where like,
112
I don't I don't know,
113
I know nothing about like spinal stuff,
114
but right here, and where like the neck, like this bone thing.
115
Yeah, okay.
116
When someone tells me about their pain,
117
I ask them to show me,
118
because what one person means by lower neck or lower back,
119
someone else will mean something very different.
120
So I have them pointed out,
121
and I mirror that on myself,
122
so that when they look at me,
123
they can see I know exactly what they're talking about,
124
that I'm not missing a point.
125
So Madison, do you ever get cricks in your neck it's hard to turn.
126
Oh, all the time.
127
How frequently do you get those?
128
Oh man, at least four or five times a day.
129
I have to like crack my neck.
130
And do you ever wake up and you just can't look over your shoulder?
131
Not, no, not really.
132
It's more just like it hurts,
133
like it's stiff, but I can pull through it.
134
Okay, so stiff.
135
Do you ever get headaches?
136
Yeah.
137
How often do you get those?
138
Maybe like once a week or so.
139
Okay.
140
When you get them, where do you feel them?
141
They kind of start back here and then kind of migrate forward to the front here.
142
Okay.
143
And that makes perfect sense to me.
144
That's a pattern that I see fairly often,
145
just kind of that wrapping around.
146
Now, as I'm working with your neck,
147
if you ever feel any of that sensation kind of at the back of your head or toward the front,
148
just let me know that there's that kind of activation happening, okay?
149
And as far as your low back where do you feel
150
that okay yeah so kind of the very bottom do you ever get pain
151
that goes down further than that so in your hip or leg okay great more just like a stiffness Alright,
152
so when you're asking these follow-up questions,
153
do your best not to give a different level of response based on whether the answer is positive or negative.
154
So if she had answered that she did have pain in her hip,
155
I shouldn't say, oh good,
156
you know, I shouldn't get excited about that.
157
Because giving a more enthusiastic response to this positive response can kind of lead the witness,
158
and that's not what I want.
159
So Madison, in a second here I'm going to step out of the room.
160
When I do, I'd like you to get as undressed as you're comfortable with.
161
For some people that's being completely undressed.
162
Some people choose to leave their underpants on and if you do that's fine.
163
I would like to work with your hips.
164
Would that be alright if I made contact with this area?
165
Absolutely.
166
Okay.
167
And I do like to make sure that I show them what I mean by hips so that there's no confusion.
168
And you can't always choose to leave more or less clothes on.
169
You could be completely dressed.
170
Okay?
171
to you and your clothes can go right over there.
172
And as I'm working, do let me know
173
if I'm ever too far into your personal space or if you ever feel uncomfortable or if you feel a draft.
174
You should always feel well covered and comfortable, okay?
175
Thank you.
176
Yes, and also pressure.
177
If I'm ever using too much pressure,
178
if you're ever gritting your teeth or holding your breath to kind of get through a technique,
179
that may not be too much for you,
180
but that's too much for me, okay?
181
So don't suffer in silence and please do give me a heads up, all right?
182
Thank you.
183
All right, all right.
184
So I know that that may have been kind of thorough but I do that on purpose.
185
I like to, especially for this first interview,
186
I like to err on the side of talking too much,
187
asking too many questions, and giving them plenty of opportunities to let me know more about themselves.
188
Alright, so that's how I deal with a first-ever client interview.
189
Let me know if you do anything differently.
190
Let me know if you have any suggestions or anything that you'd like to add.
191
Thanks Thanks again to my Patreon supporters for making it possible for me to teach in my weird way.
192
If you'd like to find out what Patreon is and how you can support this channel directly,
193
click down in the description.
194
Let me know what you'd like to see next,
195
consider subscribing, and I'll see you next time.
📺 Mismo canal
B21
Stretching for upper back pain
Daily ConversationWorking Adults
C1Massage technique: Mobilizing the scapula
Working Adults
C1Massage Tutorial: Talking to Clients On the Massage Table
Business EnglishDaily ConversationWorking Adults
C11
Massage Technique: the T-fist
Business EnglishWorking Adults
C1Deep Tissue Massage Basics: Working with the Whole Body
Business EnglishWorking Adults
C12
Massage Technique: the Shoulder Accordion
Working Adults
✨ Recomendar Video
B22
214 oraciones
Phlebotomy Job Interview Questions and Answers! Get hired!
Business EnglishInterview EnglishUniversity Students
B2218 oraciones
Ace every UX/UI design interview like THIS
Business EnglishInterview EnglishUniversity Students
B22
9 oraciones
How To Introduce Yourself As A Financial Advisor
Business EnglishInterview EnglishWorking Adults
B21
465 oraciones
Your First Question Is Losing the Sale (Stop Saying This)
Business EnglishInterview EnglishWorking Adults
B222
31 oraciones
Speaking sample _ Topic: Business
Business EnglishInterview EnglishUniversity Students
B21
198 oraciones
How to keep people’s attention in work presentations as an expert in your domain
Business EnglishInterview EnglishWorking Adults
B22
281 oraciones
How to succeed in your JOB INTERVIEW: Situational Questions
Business EnglishInterview EnglishUniversity Students
B2250
35 oraciones
How To Answer The TOP Marketing Interview Questions Like a PRO?
Business EnglishInterview EnglishUniversity Students
B21
495 oraciones
How to talk about Salary Expectations in english| ✅ English podcast
Business EnglishInterview EnglishWorking Adults
B11
87 oraciones
Master the 'Tell Me About Yourself' Question with Confidence"
Business EnglishInterview EnglishUniversity Students
B21
405 oraciones
Answering behavioral interview questions is shockingly uncomplicated
Business EnglishInterview EnglishUniversity Students
Vocabulario y notas de pronunciación para esta lección
Esta lección de conversación de nivel B2 se basa en el vídeo “How I Interview New Massage Clients”. Las palabras que más se repiten: client, massage, interview, questions, neck. Este vídeo tiene 195 frases y 1884 palabras para practicar shadowing. La parte hablada dura 10:11. El hablante habla rápido, unas 185 palabras por minuto, así que espera sonidos enlazados y reducidos. El 87 % de las palabras está entre las 3.000 más comunes del inglés, por lo que el vocabulario es fácil de seguir.
Vocabulario clave de este vídeo
Las 15 palabras más avanzadas del vídeo, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| massage sustantivo | /məˈsɑ(d)ʒ/ | masaje |
| rapport sustantivo | /ɹæˈpɔɹ/ | compenetración, afinidad |
| demystify verbo | /diːˈmɪstɪfaɪ/ | desmitificar |
| undress verbo | /ʌnˈdɹɛs/ | desvestirse, desnudarse |
| empower verbo | /ɪmˈpaʊ.ə/ | apoderar, dar permiso |
| perceive verbo | /pɚˈsiv/ | percibir, apercibirse de |
| therapeutic adjetivo | /ˌθɛɹ.əˈpjuː.tɪk/ | terapéutico |
| stiff adjetivo | /stɪf/ | rígido, duro |
| therapist sustantivo | /ˈθɛɹəpɪst/ | terapeuta |
| headache sustantivo | /ˈhɛdeɪk/ | dolor de cabeza, cefalea |
| cloth sustantivo | /klɒθ/ | tela |
| actionable adjetivo | /ˈæk.ʃə.nə.bəl/ | accionable |
| customize verbo | /ˈkʌs.tə.maɪ̯z/ | entallar, customizar |
| hundredth adjetivo | /ˈhʌndɹə(d)θ/ | centésimo |
| migrate verbo | /maɪˈɡɹeɪt/ | migrar |
Phrasal verbs que vas a escuchar
| Palabra | Pronunciación | Significado |
|---|---|---|
| follow up verbo | dar seguimiento, dar un seguimiento | |
| find out verbo | averiguar, anoticiarse | |
| get through verbo | /ɡɛt ˈθɹu/ | aguantar, salir adelante |
| look over verbo | revisar | |
| point out verbo | señalar, apuntar | |
| pull through verbo | pervivir, recuperarse | |
| speak up verbo | /ˌspik ˈʌp/ | hablar más alto, hablar más fuerte |
| wake up verbo | /ˌweɪk ˈʌp/ | despertarse, recordar |
Frases que vale la pena repetir
Frases cortas y completas del vídeo que puedes reutilizar en la conversación diaria:
- During that interview, I've got four goals.
- How frequently do you get those?
- Do you ever get headaches?
- How often do you get those?
- When you get them, where do you feel them?
Pronunciación a tener en cuenta
El hablante usa 57 contracciones y formas reducidas, como I'm, you'd, you're. Dilas en su forma corta, tal como las oyes.
- Los sonidos de “th”: therapeutic /ˌθɛɹ.əˈpjuː.tɪk/, therapist /ˈθɛɹəpɪst/, cloth /klɒθ/, hundredth /ˈhʌndɹə(d)θ/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/
- Los sonidos de “sh” y “zh”: massage /məˈsɑ(d)ʒ/, actionable /ˈæk.ʃə.nə.bəl/, practitioner /pɹækˈtɪʃənəɹ/, differential [dɪfəˈɹənʃəɫ], activation /ˌæktəˈveɪʃən/
- Palabras largas — cuida el acento: demystify /diːˈmɪstɪfaɪ/, therapeutic /ˌθɛɹ.əˈpjuː.tɪk/, actionable /ˈæk.ʃə.nə.bəl/, practitioner /pɹækˈtɪʃənəɹ/, differential [dɪfəˈɹənʃəɫ]
Sonidos difíciles para hispanohablantes:
- s + consonante al inicio — sin añadir una “e” delante: stiff /stɪf/, spinal /spaɪ.nəl/
- /v/ — no es /b/: los dientes tocan el labio inferior: perceive /pɚˈsiv/, activation /ˌæktəˈveɪʃən/
- /z/ — sonora, no /s/: customize /ˈkʌs.tə.maɪ̯z/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/, expertise /ˌɛkspɜːˈtiːz/
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Empieza a velocidad 0,75×, haz shadowing frase por frase y vuelve a la velocidad normal cuando te resulte fácil.
- Grábate y compara con el original, prestando atención a palabras como massage, rapport, demystify.
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.