Prática de Shadowing: How I Interview New Massage Clients (With Demonstration) - Aprenda a falar inglês com o YouTube

Hi everyone, I'm Ian Harvey, massage therapist.

⏸ Pausado

Velocidade:

195 frases

Se as frases estiverem muito curtas ou longas, clique em Edit para ajustá-las.

Hi everyone, I'm Ian Harvey, massage therapist.

Today we're going to talk about client communication,

specifically what to do during that first ever interview with your client,

that first time you're ever seeing them face to face.

If you'd like to skip ahead to any portion of this video,

click down in the time codes in the description.

Before we get a client in here to do some role playing,

I'd like to talk about what my goals are for this first ever interview.

I don't want to skip over this interview or make it too short

because this can be kind of an anxious time for clients and for us.

This first ever interview is important for setting the tone for the rest of your therapeutic relationship,

which could last for years.

I know

that some of you are working at massage franchises where you

have like three minutes before a massage to get people on the table.

And it's still possible to make some changes to this interview that can promote a good therapeutic relationship.

If you'd like to see my tips for that,

I did a live video on Facebook.

If you'd like to see that,

you can click down in the description.

Now, if you've got more time than that,

and I do like a good amount of time between my clients,

I like to take that first interview at a slow pace.

It allows the client to kind of tell their story,

and it allows me to ask the amount of follow-up questions that I want to ask,

and to kind of inform my client what I'm about and how I'm going to proceed.

During that interview, I've got four goals.

The first is to establish rapport.

Rapport is that trust and open communication that can exist between you and a healthcare practitioner.

The way that we present ourselves,

the way that we present our knowledge,

the questions that we ask and the way that we listen can all add up to a strong rapport.

Two, I want to demystify massage.

I want to take the mystery out of this whole unusual situation.

Even if it's not their first massage,

even if it's their hundredth massage,

I still want to tell them what's going to happen,

what I'm going to do,

and what I expect from them.

And you'll see that in the client interview I'm about to do.

Third, I want to empower the client.

In any clinical setting, there can be a power differential where the client goes in,

they perceive this other person as the expert,

and they don't perceive themselves as an expert,

and that's what I want to change.

I want to take any possible opportunity to let them know

that they are the expert in the room when it comes to their unique body and their history and who they are.

So as much as I want to give knowledge and show that I am a capable massage therapist,

I also want to let them know that I value their input,

that I value what they have to say about their personal history,

about who they are, and about what they're feeling.

So anything that I can do to promote them seeing themselves as an expert

and empower them to use their voice to speak up

when something hurts or when there's not enough pressure or when the temperature isn't right in the room,

just any chance that I can get them to use their voice and to take part in this two-way relationship,

I find that valuable.

My fourth goal is to get good,

actionable information from my clients.

That pre-massage interview, it can go something like this.

Does anything hurt today?

Alright, get on the table,

I'll unlock in a minute.

It can be that short,

but that hasn't given me any good information on how I can customize that massage to that client.

So I make sure to ask open-ended questions.

My favorite is, what brings you in for massage today?

And then, once I've asked those questions, I wait.

I give them the time and the space to give a full answer without interrupting,

without jumping in.

If they're able to take their time and tell their whole story,

think about how different that is from other healthcare situations where it's all rush, rush, rush.

I do ask questions though.

I'm able to get the best information from asking follow-up questions to those open-ended questions.

So if they talk about their low back,

I'll ask questions about their hips,

about whether they have any pain that shoots down their legs.

If they've got shoulder problems,

I'll ask about their neck and their,

basically their skull and if they have any headaches.

So asking follow-up questions can get you information that otherwise wouldn't have been volunteered and it will help build that rapport.

It will help them realize that you do have some expertise and that you want to hear what they have to say.

In every part of this first interview,

these are all opportunities to build rapport and demystify and get good information and all that stuff that I just mentioned.

So let's see what that looks like with a client.

So this is Madison.

Hi.

So notice the way that I'm beginning.

I'm not doing this.

I'm not looming over my client.

I think that's important on kind of a psychological level that you're not putting yourself above your client.

So either sit at the same level or if they're standing,

you can stand or you can be at a level below them.

And if I haven't had the chance to do this yet,

I do like to tell them a little bit about myself.

So Madison, I've been doing massage for about 11 years now

and I typically do a kind of massage called myofascial release kind of mixed with Swedish massage

so it might be a little bit slower than what you're used to

so let me know if that pace is ever not quite right for you okay?

Okay.

100

All right so letting people know who you are

101

and what you do can start building that rapport that we were talking about.

102

So Madison what brings you you in for a massage today?

103

I have really bad shoulders,

104

my lower back hurts, I feel like tightness up all in my neck.

105

Okay.

106

All right, do any of these stand out more than the others?

107

Definitely my lower neck.

108

I have troubles with my neck all the time.

109

Okay.

110

Show me where exactly you feel that pain.

111

I would say right about where like,

112

I don't I don't know,

113

I know nothing about like spinal stuff,

114

but right here, and where like the neck, like this bone thing.

115

Yeah, okay.

116

When someone tells me about their pain,

117

I ask them to show me,

118

because what one person means by lower neck or lower back,

119

someone else will mean something very different.

120

So I have them pointed out,

121

and I mirror that on myself,

122

so that when they look at me,

123

they can see I know exactly what they're talking about,

124

that I'm not missing a point.

125

So Madison, do you ever get cricks in your neck it's hard to turn.

126

Oh, all the time.

127

How frequently do you get those?

128

Oh man, at least four or five times a day.

129

I have to like crack my neck.

130

And do you ever wake up and you just can't look over your shoulder?

131

Not, no, not really.

132

It's more just like it hurts,

133

like it's stiff, but I can pull through it.

134

Okay, so stiff.

135

Do you ever get headaches?

136

Yeah.

137

How often do you get those?

138

Maybe like once a week or so.

139

Okay.

140

When you get them, where do you feel them?

141

They kind of start back here and then kind of migrate forward to the front here.

142

Okay.

143

And that makes perfect sense to me.

144

That's a pattern that I see fairly often,

145

just kind of that wrapping around.

146

Now, as I'm working with your neck,

147

if you ever feel any of that sensation kind of at the back of your head or toward the front,

148

just let me know that there's that kind of activation happening, okay?

149

And as far as your low back where do you feel

150

that okay yeah so kind of the very bottom do you ever get pain

151

that goes down further than that so in your hip or leg okay great more just like a stiffness Alright,

152

so when you're asking these follow-up questions,

153

do your best not to give a different level of response based on whether the answer is positive or negative.

154

So if she had answered that she did have pain in her hip,

155

I shouldn't say, oh good,

156

you know, I shouldn't get excited about that.

157

Because giving a more enthusiastic response to this positive response can kind of lead the witness,

158

and that's not what I want.

159

So Madison, in a second here I'm going to step out of the room.

160

When I do, I'd like you to get as undressed as you're comfortable with.

161

For some people that's being completely undressed.

162

Some people choose to leave their underpants on and if you do that's fine.

163

I would like to work with your hips.

164

Would that be alright if I made contact with this area?

165

Absolutely.

166

Okay.

167

And I do like to make sure that I show them what I mean by hips so that there's no confusion.

168

And you can't always choose to leave more or less clothes on.

169

You could be completely dressed.

170

Okay?

171

to you and your clothes can go right over there.

172

And as I'm working, do let me know

173

if I'm ever too far into your personal space or if you ever feel uncomfortable or if you feel a draft.

174

You should always feel well covered and comfortable, okay?

175

Thank you.

176

Yes, and also pressure.

177

If I'm ever using too much pressure,

178

if you're ever gritting your teeth or holding your breath to kind of get through a technique,

179

that may not be too much for you,

180

but that's too much for me, okay?

181

So don't suffer in silence and please do give me a heads up, all right?

182

Thank you.

183

All right, all right.

184

So I know that that may have been kind of thorough but I do that on purpose.

185

I like to, especially for this first interview,

186

I like to err on the side of talking too much,

187

asking too many questions, and giving them plenty of opportunities to let me know more about themselves.

188

Alright, so that's how I deal with a first-ever client interview.

189

Let me know if you do anything differently.

190

Let me know if you have any suggestions or anything that you'd like to add.

191

Thanks Thanks again to my Patreon supporters for making it possible for me to teach in my weird way.

192

If you'd like to find out what Patreon is and how you can support this channel directly,

193

click down in the description.

194

Let me know what you'd like to see next,

195

consider subscribing, and I'll see you next time.

TRENDING

Populares

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

☕ Pague-nos um café

O ShadowingEnglish permanece 100% gratuito graças ao seu apoio. Os custos de servidor e IA são altos — seu café nos mantém ativos! 🙏

Doar via PayPal

ShadowingEnglish.com – Prática de Shadowing em Inglês

Fale inglês fluentemente usando a técnica de Shadowing. Ouça vídeos nativos do YouTube, repita frase por frase e desenvolva pronúncia e fluência reais — usado por estudantes de IELTS no mundo todo.

Prática de Shadowing: How I Interview New Massage Clients (With Demonstration) - Aprenda a falar inglês com o YouTube

Populares

Por que praticar a fala com este vídeo?

Gramática & Expressões em Contexto

Armadilhas Comuns de Pronúncia

O que é a Técnica de Shadowing?

Prática de Shadowing: How I Interview New Massage Clients (With Demonstration) - Aprenda a falar inglês com o YouTube

Baixar aplicativo

Por que praticar a fala com este vídeo?

Gramática & Expressões em Contexto

Armadilhas Comuns de Pronúncia

O que é a Técnica de Shadowing?