Prática de Shadowing: Struggling to Say No? Here Are My Scripts to Set Boundaries with Clients - Aprenda a falar inglês com vídeo
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Okay.
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This one's juicy.
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Ready?
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Come on in.
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Have you ever worked with a client and they maybe just went a little too far with the asking?
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And now you're like, how the hell do I set a boundary?
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On this episode of Dear Jamie, that's exactly what we're talking about.
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Let's do it.
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Dear Jamie, I have landed my first client, but they take up most of my time.
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I have already assisted this client by providing services beyond their package, yet they keep demanding for more.
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How do I set boundaries with my clients and ensure they only receive what they paid for?
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First, congratulations on your first client.
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Let's celebrate that.
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That's incredible.
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And one thing that we're always going to be navigating is learning and growing as an entrepreneur.
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What's working?
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What's not working?
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What's needing support?
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What's not needing support?
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What went well?
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And what can I improve on?
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Now, with any kind of boundary setting, something that I would really suggest is anytime someone is onboarding, whether this is a one -to -one service,
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whether this is an online program, is clearly stating deliverables in a contract or an agreement
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and making sure that they are fully aware of what's inside scope and what's outside of scope, when things are going to be delivered,
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when they can expect things, if there are any kind of issues with anything, how to resolve them together,
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and just having this clear layout of this is what's in scope
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and this is what's out of scope will support you in
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being able to help them understand what you are there for
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and what they are paying for and what is something that might be an additional charge.
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Now, when you have a client that is maybe asking for more that might be out of scope, you can kindly say, thank you so much for bringing this to my attention.
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I would love to be able to do that.
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However, this deliverable is out of scope for what we have a current agreement around.
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If you would like to discuss adding this to your package or adding this to your deliverables, I would be more than happy to discuss what additional investment that would look like.
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Would that feel good for you?
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This gives a way of being able to reiterate the original agreement
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and also be able to be very open -minded and professional around sharing that you'd be happy to do additional things.
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There might be times where they might ask for something that is outside of your area of genius or out of scope.
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And it might just not be your main focus or something that you excel in or even specialize in.
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And you can even say something along the lines of, thank you so much for bringing this to my attention.
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I would love to be able to support you with this.
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However, this is not necessarily my area of focus.
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And I would love to be able to refer you out to someone
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that I deeply trust and who will be able to support you in that specific space.
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If there's a certain point where maybe you started with this client
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and you didn't set those clear expectations that that's okay you can do
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that moving forward it's not a big deal at this point what you want to remember is
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that if you have put up any new boundaries or supportive frameworks
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or guidelines around your time your services and the energetic reciprocity between you
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and the client if anyone really does not treat you well after putting up
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that boundary that is a clear indication that there is not an energetic respect of each other's time or each other's values.
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Now, if I ever had a client where I put up a boundary in a very kind
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and respectful way and they didn't accept that with respect,
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I would clearly recognize right now you really only care about you and you don't care about the exchange between us both.
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And someone who cares and has values and actually cares about their service providers
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or cares about their coaches or cares about the people they're working with, cares that they're putting up a clear framework of expectation and deliverables.
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And that happens all the time in business.
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Every single day, there's always somebody either changing their boundaries or changing their frameworks or changing their expectations.
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And that's okay.
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That's just how business works.
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So if there's a situation where you didn't put boundaries in place or expectations in the very beginning, that's okay.
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What you can state moving forward is saying, hey, I really respect you as a client
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and I'm making a couple changes in my business
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and I would love to be able to update you on what's happening with specific services,
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specific deliverables, and to go through what it looks like moving forward if we continue to work together.
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And being able to just have an open conversation around, hey, I'm sending you over a new contract
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or you can send a contract or an outline with maybe a loom with a video,
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helping them understand and making sure that the energy of your care and consideration for working together with them really comes through.
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People who care about people and care about services will respect the fact
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that you are a business owner and you have very clear line in the sand here.
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I feel like it's important to share that you're not doing anything wrong
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and you're not doing anything bad and you're not hurting anyone's feelings
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and you're allowed to change and you're allowed to create structures
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that support your energy and support your time and support you as a person.
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This is the last thing I'll say on this.
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I want you to recognize that you're going to be okay, you're going to be amazing,
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you are going to be so solid no matter what they say back.
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Whether they are upset, whether they are happy, whether they no longer want to work with you, at the end of the day be proud of the boundaries
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and the space in which you get to exist in your business
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and sometimes people are not going to be pleased and sometimes they will be.
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And no matter what, it's your business.
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You get to decide your energy.
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You get to decide who you want to work with.
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And if someone's not happy or treats you with not a lot of respect for you putting up clear boundaries,
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there are so many different kinds of experiences that we can have in business.
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And trust me, I've heard a lot of them and I love supporting you through it.
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If you have any questions on something specific that you're navigating and you would love some feedback and or some coaching, then I'm here for you.
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You can submit your questions anonymously and everything you need is in the show notes below.
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Okay, I'll see you next week.
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Bye!
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Vocabulário e dicas de fala para esta lição
Esta aula de conversação de nível B2 usa o vídeo “Struggling to Say No? Here Are My Scripts to Set Boundaries with Clients”. As palavras que mais se repetem: client, scope, boundaries, clear, deliverable. Este vídeo tem 89 frases e 1179 palavras para praticar shadowing. A fala dura 6:31. O falante fala rápido, cerca de 181 palavras por minuto, então espere sons ligados e reduzidos. 88% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é fácil de acompanhar.
Vocabulário principal deste vídeo
As 15 palavras mais avançadas do vídeo, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| boundary substantivo | /ˈbaʊndɹi/ | fronteira |
| expectation substantivo | /ˌɛk.spɛkˈteɪ.ʃən/ | espera, expectação |
| navigate verbo | /ˈnæv.ɪ.ɡeɪt/ | navegar |
| energetic adjetivo | /ˌɛn.əɹˈdʒɛt.ɪk/ | enérgico, energético |
| anonymously advérbio | /əˈnɒnəməsli/ | anonimamente |
| guideline substantivo | /ˈɡaɪdˌlaɪn/ | diretriz, diretiva |
| reiterate verbo | /ɹiːˈɪt.ə.ɹeɪt/ | reiterar |
| specialize verbo | /ˈspɛʃəˌlaɪz/ | especializar |
| juicy adjetivo | /ˈd͡ʒuːsi/ | suculento |
| respectful adjetivo | /ɹɪˈspɛkt.fl̩/ | respeitoso |
| excel verbo | /ɪkˈsɛl/ | superar, ultrapassar |
| outline substantivo | /ˈaʊtlaɪn/ | contorno |
| entrepreneur substantivo | /ˌɑn.tɹə.pɹəˈnɝ/ | empreendedor, empreendedora |
| kindly advérbio | /ˈkaɪn(d)li/ | gentilmente |
| indication substantivo | /ɪndɪˈkeɪʃən/ | símbolo |
Phrasal verbs que você vai ouvir
| Palavra | Significado |
|---|---|
| put up verbo | afixar |
| move forward verbo | adiantar |
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | Have you ever worked · have landed · have already assisted |
| Orações relativas who / which + oração — informação extra sobre uma pessoa ou coisa | someone who cares · People who care |
Pronúncia para ficar de olho
O falante usa 24 contrações e formas reduzidas, como you're, didn't, I'm. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “sh” e “zh”: expectation /ˌɛk.spɛkˈteɪ.ʃən/, specialize /ˈspɛʃəˌlaɪz/, indication /ɪndɪˈkeɪʃən/
- Palavras longas — acerte a sílaba tônica: deliverable /dɪˈlɪvɹəbəɫ/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, energetic /ˌɛn.əɹˈdʒɛt.ɪk/, anonymously /əˈnɒnəməsli/, reciprocity /ˌrɛsəˈprɑsəti/
Sons difíceis para falantes de português:
- Consoante final — sem acrescentar um “i” depois: navigate /ˈnæv.ɪ.ɡeɪt/, energetic /ˌɛn.əɹˈdʒɛt.ɪk/, reiterate /ɹiːˈɪt.ə.ɹeɪt/, onboard /ɒnˈbɔːd/, layout /ˈleɪ.aʊt/
- /l/ final — a língua toca o céu da boca, não vira “u”: deliverable /dɪˈlɪvɹəbəɫ/, excel /ɪkˈsɛl/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
- Grave a sua voz e compare com o original, prestando atenção a palavras como boundary, expectation, navigate.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.