Практика Shadowing: Struggling to Say No? Here Are My Scripts to Set Boundaries with Clients - Изучайте разговорный английский по видео
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Okay.
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This one's juicy.
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Ready?
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Come on in.
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Have you ever worked with a client and they maybe just went a little too far with the asking?
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And now you're like, how the hell do I set a boundary?
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On this episode of Dear Jamie, that's exactly what we're talking about.
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Let's do it.
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Dear Jamie, I have landed my first client, but they take up most of my time.
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I have already assisted this client by providing services beyond their package, yet they keep demanding for more.
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How do I set boundaries with my clients and ensure they only receive what they paid for?
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First, congratulations on your first client.
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Let's celebrate that.
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That's incredible.
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And one thing that we're always going to be navigating is learning and growing as an entrepreneur.
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What's working?
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What's not working?
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What's needing support?
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What's not needing support?
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What went well?
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And what can I improve on?
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Now, with any kind of boundary setting, something that I would really suggest is anytime someone is onboarding, whether this is a one -to -one service,
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whether this is an online program, is clearly stating deliverables in a contract or an agreement
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and making sure that they are fully aware of what's inside scope and what's outside of scope, when things are going to be delivered,
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when they can expect things, if there are any kind of issues with anything, how to resolve them together,
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and just having this clear layout of this is what's in scope
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and this is what's out of scope will support you in
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being able to help them understand what you are there for
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and what they are paying for and what is something that might be an additional charge.
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Now, when you have a client that is maybe asking for more that might be out of scope, you can kindly say, thank you so much for bringing this to my attention.
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I would love to be able to do that.
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However, this deliverable is out of scope for what we have a current agreement around.
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If you would like to discuss adding this to your package or adding this to your deliverables, I would be more than happy to discuss what additional investment that would look like.
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Would that feel good for you?
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This gives a way of being able to reiterate the original agreement
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and also be able to be very open -minded and professional around sharing that you'd be happy to do additional things.
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There might be times where they might ask for something that is outside of your area of genius or out of scope.
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And it might just not be your main focus or something that you excel in or even specialize in.
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And you can even say something along the lines of, thank you so much for bringing this to my attention.
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I would love to be able to support you with this.
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However, this is not necessarily my area of focus.
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And I would love to be able to refer you out to someone
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that I deeply trust and who will be able to support you in that specific space.
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If there's a certain point where maybe you started with this client
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and you didn't set those clear expectations that that's okay you can do
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that moving forward it's not a big deal at this point what you want to remember is
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that if you have put up any new boundaries or supportive frameworks
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or guidelines around your time your services and the energetic reciprocity between you
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and the client if anyone really does not treat you well after putting up
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that boundary that is a clear indication that there is not an energetic respect of each other's time or each other's values.
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Now, if I ever had a client where I put up a boundary in a very kind
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and respectful way and they didn't accept that with respect,
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I would clearly recognize right now you really only care about you and you don't care about the exchange between us both.
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And someone who cares and has values and actually cares about their service providers
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or cares about their coaches or cares about the people they're working with, cares that they're putting up a clear framework of expectation and deliverables.
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And that happens all the time in business.
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Every single day, there's always somebody either changing their boundaries or changing their frameworks or changing their expectations.
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And that's okay.
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That's just how business works.
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So if there's a situation where you didn't put boundaries in place or expectations in the very beginning, that's okay.
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What you can state moving forward is saying, hey, I really respect you as a client
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and I'm making a couple changes in my business
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and I would love to be able to update you on what's happening with specific services,
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specific deliverables, and to go through what it looks like moving forward if we continue to work together.
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And being able to just have an open conversation around, hey, I'm sending you over a new contract
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or you can send a contract or an outline with maybe a loom with a video,
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helping them understand and making sure that the energy of your care and consideration for working together with them really comes through.
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People who care about people and care about services will respect the fact
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that you are a business owner and you have very clear line in the sand here.
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I feel like it's important to share that you're not doing anything wrong
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and you're not doing anything bad and you're not hurting anyone's feelings
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and you're allowed to change and you're allowed to create structures
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that support your energy and support your time and support you as a person.
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This is the last thing I'll say on this.
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I want you to recognize that you're going to be okay, you're going to be amazing,
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you are going to be so solid no matter what they say back.
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Whether they are upset, whether they are happy, whether they no longer want to work with you, at the end of the day be proud of the boundaries
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and the space in which you get to exist in your business
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and sometimes people are not going to be pleased and sometimes they will be.
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And no matter what, it's your business.
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You get to decide your energy.
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You get to decide who you want to work with.
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And if someone's not happy or treats you with not a lot of respect for you putting up clear boundaries,
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there are so many different kinds of experiences that we can have in business.
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And trust me, I've heard a lot of them and I love supporting you through it.
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If you have any questions on something specific that you're navigating and you would love some feedback and or some coaching, then I'm here for you.
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You can submit your questions anonymously and everything you need is in the show notes below.
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Okay, I'll see you next week.
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Bye!
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Лексика и советы по произношению к этому уроку
Этот урок разговорной практики уровня B2 построен на видео «Struggling to Say No? Here Are My Scripts to Set Boundaries with Clients». Чаще всего повторяются слова: client, scope, boundaries, clear, deliverable. В этом видео 89 предложений и 1179 слов для шедоуинга. Речь длится 6:31. Говорящий говорит быстро, около 181 слов в минуту, поэтому звуки часто сливаются и сокращаются. 88% слов входят в 3000 самых частых слов английского языка, поэтому лексика простая.
Ключевая лексика этого видео
Самые сложные слова из видео (15), с произношением и значением:
| Слово | Произношение | Значение |
|---|---|---|
| boundary существительное | /ˈbaʊndɹi/ | грани́ца, межа́ |
| expectation существительное | /ˌɛk.spɛkˈteɪ.ʃən/ | ожида́ние |
| energetic прилагательное | /ˌɛn.əɹˈdʒɛt.ɪk/ | энерги́чный, акти́вный |
| anonymously наречие | /əˈnɒnəməsli/ | анони́мно |
| guideline существительное | /ˈɡaɪdˌlaɪn/ | директи́ва, устано́вка |
| reciprocity существительное | /ˌrɛsəˈprɑsəti/ | взаи́мность |
| reiterate глагол | /ɹiːˈɪt.ə.ɹeɪt/ | повторя́ть, повтори́ть |
| juicy прилагательное | /ˈd͡ʒuːsi/ | со́чный |
| respectful прилагательное | /ɹɪˈspɛkt.fl̩/ | уважи́тельный, почти́тельный |
| excel глагол | /ɪkˈsɛl/ | превосходи́ть, превзойти́ |
| outline существительное | /ˈaʊtlaɪn/ | ко́нтур, очерта́ние |
| entrepreneur существительное | /ˌɑn.tɹə.pɹəˈnɝ/ | предпринима́тель, предпринима́тельница |
| kindly наречие | /ˈkaɪn(d)li/ | благожелательно, добродушно |
| supportive прилагательное | /səˈpɔɹtɪv/ | благоскло́нный, благоприя́тный |
| indication существительное | /ɪndɪˈkeɪʃən/ | указание |
Фразовые глаголы, которые вы услышите
| Слово | Значение |
|---|---|
| put up глагол | ста́вить |
| move forward глагол | продвига́ть, продви́нуть |
| take up глагол | поднимать |
Грамматика в этом видео
Конструкции, которые говорящий использует чаще всего, с точными словами из видео:
| Конструкция | В видео |
|---|---|
| Present Perfect have/has + причастие прошедшего времени — прошлое действие, важное сейчас | Have you ever worked · have landed · have already assisted |
| Придаточные определительные who / which + предложение — уточнение о человеке или предмете | someone who cares · People who care |
Произношение, на которое стоит обратить внимание
Говорящий использует 24 сокращённых и редуцированных форм, например you're, didn't, I'm. Произносите их коротко, так, как слышите.
- Звуки «sh» и «zh»: expectation /ˌɛk.spɛkˈteɪ.ʃən/, specialize /ˈspɛʃəˌlaɪz/, indication /ɪndɪˈkeɪʃən/
- Длинные слова — следите за ударением: deliverable /dɪˈlɪvɹəbəɫ/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, energetic /ˌɛn.əɹˈdʒɛt.ɪk/, anonymously /əˈnɒnəməsli/, reciprocity /ˌrɛsəˈprɑsəti/
Звуки, трудные для русскоязычных:
- Звонкие согласные в конце слова — не оглушайте их: specialize /ˈspɛʃəˌlaɪz/, onboard /ɒnˈbɔːd/, supportive /səˈpɔɹtɪv/, resolve /ɹɪˈzɑlv/
Как заниматься с этим видео
- Прослушайте всё видео один раз молча и выпишите незнакомые слова.
- Начните со скорости 0,75×, повторяйте предложение за предложением и вернитесь к обычной скорости, когда станет легко.
- Запишите себя и сравните с оригиналом, обращая внимание на такие слова, как boundary, expectation, energetic.
Что такое техника Shadowing?
Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.