Практика Shadowing: How to Handle International Client Calls Smoothly in English | Client Calls - Изучайте разговорный английский по видео
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Hey everyone!
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Welcome back to English Podcast For You, your cozy little corner of the internet to learn natural, everyday English through real conversations.
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I'm Anna.
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And I'm Leo.
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Before we dive into today's topic, we just want to take a quick second to say a huge thank you.
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Seriously, thank you for clicking on this video, for spending a part of your busy day with us, and for trusting us with your English journey.
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It honestly means the world to us every single time you return to this space.
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Yes, and remember, just by sitting here and listening, you are doing something incredibly powerful for your brain.
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You're absorbing the rhythm, connect, and how real emotions sound in English.
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So don't worry if speaking feels a bit slow or scary right now.
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Your English is growing deeply, even if it's doing it quietly.
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Well, speaking of things that are scary, Anna, why did you look like you had a minor panic attack when I checked my phone before we hit record?
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Oh, God, was it that obvious?
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Leo, I have to admit something.
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Yesterday, I had an international Zoom call with a potential new client based in London.
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And… I… choked.
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Wait, you choked?
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Anna, you literally host an English podcast.
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I know, I know.
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But it's different when it's a client call, right?
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When it's casual, I'm fine.
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But the moment that little camera light turns green and a serious -looking executive says, "Let's get started," my brain just freezes.
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I started stuttering, my hands were sweating.
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I felt like an absolute fraud because of the language barrier.
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Oh, I get that.
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I think everyone listening right now is nodding their head because we've all been there.
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That phrase, language barrier, it sounds like a giant brick wall, doesn't it?
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It makes you feel like you're on one side and success is on the other.
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But honestly, most of the time, that barrier is just in our own heads.
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But did they actually say anything, or were they nice?
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They were perfectly nice.
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But at one point, the audio started lagging.
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You know that horrible robotic sound when the internet goes bad?
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The client was explaining his budget and his voice started to break up.
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Oh, the classic internet struggle.
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Can you hear me now?
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Exactly.
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His audio began to break up so badly and instead of just calmly asking him to clarify,
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my brain went into Perfect!
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No way!
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You just agreed to a budget you didn't even hear?
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Uh, yes.
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It was awful.
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I was just too embarrassed to interrupt and say, "Hey, your mic is breaking up.
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Could you repeat that?
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I thought it would make my English look bad." See, that is such an important point for our listeners.
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When a native speaker's audio begins to break up, or if they use a strange idiom, asking them to clarify doesn't mean your English is bad.
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It actually shows you are professional and that you care about getting
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"Asking someone to clarify a point is a sign of confidence, not weakness." You're right.
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It sounds so much better to say, "Sorry, you're breaking up a bit.
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Could you clarify that last point?" Rather than pretending to understand and then crying over your laptop later.
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Exactly.
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No crying over laptops allowed.
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But hey, this is actually a perfect B2 level conversation for everyone listening today.
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Today we're talking all about client calls.
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Specifically, how to handle those intimidating international Zoom meetings without stuttering or losing your confidence.
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Yes, and stick around because later in the episode we are going to do our signature calm word tour,
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where we break down all these amazing business phrases like language barrier, clarify, and break up, so you can start using them in your own career.
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So, Anna, how did the rest of the call go?
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Did you manage to save it?
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Well, thankfully, towards the end of the meeting, I remembered a tip I read online.
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Before we hung up, I told the client, "Thank you so much for your time.
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Let's do a quick recap of what we discussed today just to make sure we're on the same page." Oh, brilliant move.
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A recap is an absolute lifesaver.
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It really saved me.
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By doing a quick recap, I listed out the main action points, and that gave the client a chance to correct me on the budget part I missed earlier.
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They didn't even notice I had frozen earlier.
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They just thought I was being super organized.
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That's a pro tip right there.
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Doing a recap buys you time, clears up misunderstandings, and makes you look like a project management genius.
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Tuesday to finalize the contract.
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Look at you go!
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They want to touch base already!
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For our friends listening, when someone says they want to touch base, it just means they want to make contact or have a brief conversation to update each other.
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It's one of the most common corporate phrasal verbs ever.
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It really is.
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And you know, Leo, looking back at it now,
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I realize that international calls aren't actually about having a flawless accent or using massive vocabulary words.
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It's just about connection.
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The client doesn't care if you hesitate for a second.
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They just want to know you're listening and that you're capable of doing the job.
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Beautifully said, Anna.
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The goal of communication is clarity, not perfection.
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If you can handle the tech issues smoothly, ask people to clarify when needed, and do a solid recap at the end,
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you're already doing better than 90 % of people out there.
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Thanks, Leo.
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Honestly, hearing you say that makes me feel so much better.
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Because in the moment, you don't think about the 90 % of people who also struggle.
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You just think, "Oh my gosh, everyone else is a flawless corporate machine, and I'm just here trying to remember to breathe." Right?
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We build it up in our minds like it's a high -stakes movie scene.
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But the reality is the person on the other side of the screen might be sitting there in their pajama pants, hoping their internet doesn't drop.
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Oh, absolutely.
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My client actually had a catwalk right across his keyboard halfway through.
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It completely broke the tension.
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But it made me realize something.
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When we talk about this language barrier, we forget that native speakers have their own version of barriers, too.
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They use slang, they talk too fast, or they use weird corporate buzzwords that nobody actually likes.
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Oh, don't get me started on corporate buzzwords.
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Let's synergize our deliverables by the end of play.
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What does that even mean?
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Exactly!
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It's like a whole different language.
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So if a native speaker uses a phrase you've never heard before, it's not always your English that's the problem.
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Sometimes it's just bad communication on their part.
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That's why learning how to politely ask someone to clarify is like having a superpower.
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It really is.
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And you know, a lot of English learners tell me they feel incredibly awkward interrupting a client to ask for clarification.
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They feel like it disrupts the flow of the meeting.
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What do you think is the best way to do it naturally?
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Well, I used to think I had to wait until the very end of the call, but by then you've forgotten what they said 15 minutes ago.
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Now I try to use small verbal cues.
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If their audio starts to break up or if they say something confusing, I'll just wait for a tiny pause and say, "Sorry, I didn't quite catch that last sentence.
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Could you say that again?" or, "Just to make sure I understood,
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did you mean…" engaged, you're actively participating,
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not just sitting there passively.
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Right.
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And it prevents that awful situation I found myself in, where you're just nodding along to a budget you didn't actually hear.
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Because eventually, you have to follow up on that call.
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If you don't clear it up then, your next email is going to be incredibly stressful.
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Oh, I can imagine that email.
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"Hi, client.
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Thanks for the meeting.
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By the way, what did you actually say?" Literally my worst nightmare,
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which is exactly why that recap at the very end of the call is a total game changer.
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Even if you missed a small detail during the meeting, the recap is your safety net.
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You can just say, "Let's do a quick recap of our next steps." It brings all the focus back to the main points.
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It's like a reset button for the entire conversation.
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It ensures that both sides leave the call with the exact same expectations.
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No guessing games, Exactly.
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And it sets things up beautifully for when you need to touch base again the following week.
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You already have a clear list of what to talk about.
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It makes the next call feel like a continuation of a comfortable conversation rather than a brand new mountain to climb.
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You know, listening to you talk about this, Anna, it makes me realize how much of this is about emotional control.
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The vocabulary, words like clarify, recap, touch base, they are just tools.
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But the real work is managing that inner panic when things don't go perfectly.
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It really is.
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It's about giving yourself permission to be human.
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International business is messy.
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Technology fails, people get distracted, and accents can be tough to navigate.
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But if you approach the call with a bit of warmth and a lot of honesty, people appreciate that so much more than a rigid, perfect presentation.
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Absolutely.
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A little bit of authenticity goes a very long way.
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It really does.
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Though being too authentic can backfire.
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Like, I probably shouldn't have told him
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that I spent the 20 minutes before our call aggressively practicing my confident corporate nod in the bathroom mirror.
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Wait, you actually did that?
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Maybe.
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Look, desperate times call for desperate measures.
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I was trying to channel my inner CEO.
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But the second the laptop camera turned on,
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I realized no amount of mirror practice prepares you for a real human being staring at you with a completely blank expression.
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Oh, the blank corporate face.
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That is the absolute worst.
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It's so intimidating because you can't read their emotions.
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You're sitting there pouring your heart out, using all your best English vocabulary, and they're just staring at you like a statue.
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It makes you feel like the language barrier is a mile wide.
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Yes!
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You start overthinking every single syllable.
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You think, "Oh no, did I pronounce that word wrong?
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Do they think I'm incompetent?" But half the time, they're just trying to read an email on their second monitor or wondering what they're going to have for lunch.
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Exactly.
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It's rarely about you.
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And that's a huge mental shift for English learners to make.
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When there's a silence or a blank stare on an international call, your brain automatically blames your language skills.
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But in reality, people are just People, they get tired, they get distracted.
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Right.
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And that's why if you notice them drifting off, or if the connection starts to lag and their video freezes, you just have to take control of the situation.
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You can't just sit there in awkward silence.
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If the audio begins to break up, that's your perfect opportunity to break the ice.
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You can just say, "Oh, it looks like the connection is breaking up a bit.
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Can you still hear me okay?" It snaps them back into the room.
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That is such a good point.
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It turns an awkward tech glitch into a moment of teamwork.
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You're both fixing a problem together.
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And once they answer, you can smoothly say,
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"Great, just to clarify, were we talking about the timeline or the deliverables before the audio cut out?" Yes!
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See how naturally that flows?
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You've used the glitch to your advantage, you've asked them to clarify, and now you're right back on track.
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It completely removes the pressure of trying to be a perfect speaker because you're focusing on being a perfect collaborator.
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I love that distinction.
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A perfect collaborator, not a perfect speaker.
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Because at the end of the day, a business relationship isn't a university English exam.
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Nobody is grading your grammar with a red pen while you talk.
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They just want the project to succeed.
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Exactly.
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And if you show that you can handle a chaotic, lagging Zoom call with a smile and a calm attitude,
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that actually builds more trust than if the call had been completely flawless.
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It shows the client how you handle stress in real life.
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Man, that is so true.
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It's like a live demonstration of your problem -solving skills.
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If you can handle a bad internet connection without panicking, they know they can trust you when a real problem happens on the job.
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Exactly.
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It sets up a really healthy dynamic for the future.
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So by the time you wrap up the meeting with a quick recap of the details,
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they're already thinking, "Wow, this person is really easy to work with." They aren't thinking about your accent at all.
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And then when it's time to touch base next week, the anxiety is completely gone.
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You're not dreading the next call because you've already proven to yourself and to them that you can handle whatever happens.
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Right, you've broken down that imaginary wall.
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You realize it's not you against the client, or your English against their English, it's just two people trying to get some work done.
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It really is just two people trying to solve a problem.
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And honestly, once you see it that way, the whole concept of a language barrier just kind of melts away.
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It becomes a communication puzzle, not a personal flaw.
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Exactly.
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It shifts your energy from defense to collaboration.
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But you know, Leo, even when you know all of this intellectually, it still helps to practice the actual phrases so they come out naturally when you're under pressure.
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Your brain needs that muscle memory.
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Oh, absolutely.
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When the adrenaline kicks in during a live call, you don't want to be searching your brain for the right vocabulary.
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You want those phrases to just sit on the tip of your tongue, ready to go.
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Yes, which is the perfect cue for us to transition into our favorite part of the show.
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Let's slow things down, take a deep breath, and dive right into today's word tour.
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Welcome to our calm little word tour.
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This is the part of the podcast where we take a closer look at the key vocabulary
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and phrasal verbs we use naturally in our conversation today, so you can start using them confidently in your own professional life.
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Let's start with our very first phrase.
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Language barrier.
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A language barrier is any difficulty in communication experienced by people speaking different languages.
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In our conversation, we talked about how this barrier often feels like a giant wall, but it's mostly just a lack of confidence.
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For example, once we started focusing on the project goals, the language barrier didn't seem to matter as much.
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Repeat after me: Language barrier.
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Language barrier.
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Perfect.
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Our second word is clarify.
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To clarify means to make something clearer or easier to understand, usually by explaining it in more detail.
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In business contexts, asking someone to clarify a point shows that you are professional and paying close attention.
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For example, could you please clarify the deadline for the final deliverables?
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Repeat after me.
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Clarify.
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Clarify.
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Great job!
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Now, let's look at a very common phrasal verb used in online meetings.
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"break up." When an audio or video connection begins to "break up," it means the sound or picture becomes interrupted,
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distorted, or patchy because of a bad internet connection.
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For example: "Sorry, your microphone is breaking up.
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Could you repeat that last part?" Repeat after us.
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Break up.
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Excellent!
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Our fourth tool is a noun and a verb, Recap.
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A recap is a brief summary of what has already been discussed or decided.
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As Anna mentioned, doing a quick recap at the end of a client call
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is the ultimate safety net to ensure everyone is on the same page.
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For example, let's do a quick recap of our action items before we finish the call repeat after me recap recap
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Spot on.
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And finally, our fifth phrase is a classic corporate phrasal verb: touch base.
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To touch base simply means to briefly make contact
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or talk with someone to see how things are going or to get a quick update.
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For example, let's touch base again on Thursday afternoon to check our progress.
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Let's practice the last one together.
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Touch base.
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Touch base.
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Fantastic!
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These five phrases are incredibly simple, but using them correctly will instantly make you sound more polished, confident, and professional on your international calls.
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Definitely.
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Don't worry about being completely flawless next time your camera turns on.
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Just focus on connecting, helping, and using these tools to keep the communication smooth.
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Thank you so much for listening and learning with us today on English Podcast for You.
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Take care of your English and take care of yourselves.
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Bye, everyone.
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See you in the next episode.
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Bye -bye.
Контекст и фон
В сегодняшнем мире, где глобализация становится нормой, умение вести разговоры на английском языке с международными клиентами стало необходимым навыком. В видео «Как легко справляться с международными звонками клиентам на английском» Анна и Лео делятся личным опытом и советами, как преодолеть страх перед разговором с носителями языка. Ведущие подчеркивают, что многие изучающие английский язык сталкиваются с языковым барьером, особенно в профессиональных ситуациях. Даже опытные спикеры могут чувствовать себя неуверенно, когда речь идет о деловых переговорах.
Топ-5 фраз для повседневного общения
- «Извините, вы немного прерываетесь.» - Эта фраза позволяет вам вежливо попросить собеседника повторить информацию, если он неудобно слышен.
- «Можете уточнить ваш бюджет?» - Четкое и профессиональное обращение за деталями.
- «Какой у вас опыт в этой области?» - Вопрос, который показывает ваш интерес к клиенту.
- «Давайте продолжим после этой проблемы с интернетом.» - Способ перенаправить разговор, если возникают технические трудности.
- «Я ценю вашу терпимость, давайте обсудим это более подробно.» - Подчеркивает вашу готовность к диалогу даже в сложных ситуациях.
Пошаговое руководство по методу shadowing
Чтобы улучшить произношение английского и овладеть разговорными навыками, предлагаю использовать метод shadow speech. Этот метод поможет вам эффективно справляться с ситуациями, подобными данным в видео.
- Выберите отрывок: Найдите короткий отрывок из видео и прослушайте его несколько раз.
- Запишите фразы: Запишите ключевые фразы, как упомянуто выше, чтобы у вас был ориентир для практики.
- Повторяйте за носителем языка: Воспроизводите каждую фразу, следуя за голосом Анны и Лео, чтобы захватить интонацию и ритм.
- Тренируйте произношение: Работайте над акцентом и четкостью, обращая внимание на трудные слова.
- Проверьте себя: Запишите свой собственный голос и сравните его с оригинальным материалом, чтобы отслеживать прогресс.
Регулярная практика с использованием shadowspeaks или других ресурсов поможет вам стать уверенным в разговорном английском и преодолеть языковой барьер. Помните, что ошибки — это часть процесса обучения, и каждая ошибка — это шанс улучшить свои навыки!
Что такое техника Shadowing?
Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.