Pratique du Shadowing: Destroying a scam call center - Apprendre l'anglais à l'oral avec la vidéo
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231 phrases
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Right from when I started creating YouTube videos,
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I've always wondered what scam call centres look like.
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But because it's difficult for me to get to Delhi,
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I've done the next best thing.
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I've got someone in Delhi to help me out.
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And that someone is Karl Rock.
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He's another YouTuber, and there'll be a good bit more about his channel later in this video.
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So between us, we've managed to expose yet another call centre.
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This one is called Renewed Technology of the Rohini District of New Delhi.
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And this video is going to describe how we managed to take this call centre completely out of action.
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Critical alert from Michael Shaw Like a lot of other scam call centres,
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Renewed Technology pays a third party to divert a phone number
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to their call centre at certain times of the day whenever they have people ready to man the phones.
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These are two examples of the pop-ups which were used by this call centre.
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There's a UK and a US version of it.
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And of course this sort of pop-up deliberately freezes your PC and is an audible warning to try and attract phone calls.
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And it doesn't matter who phones the number,
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they will get young or old in any profession, including nurses.
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Thank you for calling support,
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this side Mac, how may I help you?
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Yes, my computer's beeping.
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It says someone signed on to my computer.
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and it's a suspicious activity and I could get an infection from it.
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I'm really sorry to hear that, ma'am.
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Can I ask you what exactly you was doing when you got that kind of a message or an alert, ma'am?
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All I did was put in the American Heart Association.
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All I did was put in,
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typed in AmericanHeartAssociation.org to print my...
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I'm a nurse and I took a CPR class.
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These fake virus adverts typically reside on websites which are quite close to the real thing,
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but may be misspelled by a couple of letters.
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And now that he has the call,
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this scammer will attempt to get money out of his victim.
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When I phone with new technology,
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just like the nurse before me,
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they tried to convince me that it was a real virus and that I needed to pay something for new security.
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So most people who do fall for this sort of scam aren't even aware that they're a victim.
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I fast forwarded through the scam to the point where Steve Smith,
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whose real name is Mohamed Aftab,
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is trying to get me to pay for this software.
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He's typed in renowncomputer.com.
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There's a link in the description but I suspect this site won't be around for very much longer.
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Always upgrade the security anytime and we will be purchasing the security in front of you.
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whatever we will be going to do sir will be done
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in front of you only sir my key logger shows clearly
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that his password is anshu at zero zero this is not an insignificant password
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and i need to tell you sir like just need to let you know about it in today's time
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never use your any device without a security sir you can see we are what we are putting
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is an advanced identity protector sir let's ignore his waffle here for a second
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and look carefully at the delivery address the name is clearly
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himanchu nagam it will again come back without putting the security
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sir as it turns out himanchu nagam is the managing director
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of this company the real name is renewed technologies not renowned
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computer write it down my details on a piece it's a visa card
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or a master card
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which you'll use for the payment sir whilst i'm keeping him
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busy pretending to pay him i'm actually making a reverse connection to his pc
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and downloading some of his files some of the documents reveal
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that they have several different aliases renowned computers is one web info tech llc is another
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and some of their older checks showed that they used the name Tech Philosophers LLC.
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But most revealing of all was a password protected spreadsheet.
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In this spreadsheet I had the full details of all of their victims
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and just how much money renewed technologies had made in the last three months.
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Nearly $90,000.
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There were other tabs in this spreadsheet which clearly showed
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that they pretended to be QuickBook tech support and also aimed their pop-ups at UK people.
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But I still wanted to find out more about who these scammers were.
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I had the names of the managing directors but who were the people manning the phones?
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This is why it's always useful whenever a scammer logs onto their personal Facebook page.
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Here we have Mohamed Aftab looking at a Facebook page called Call Centre's Forum.
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These forum pages advertise legitimate business but also scams.
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When Aftab goes back to his personal page I can see exactly who it is that's logged in.
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And from that Facebook page it's possible to get a better look at the person who tried to scam me.
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This is what he looks like.
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And I was also able to find out the names of all of the other scammers.
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Praveen, Chander, Sonny, Manish, Sivan, Peter and Sahil.
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This spreadsheet shows that they are taking gift cards as payments as well.
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eBay, GameStop, Gateway, Xbox, Target amongst others.
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But I wanted to find out exactly where this call center was.
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When I looked at Zubacorp for Renewed Technology Private, it gave one address.
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But yet, when I looked at Google Maps for Re-owned Computer,
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it gave a completely different address.
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Close by, but still, I didn't know exactly where this was.
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So this is where I needed a bit of help from my friend Carl Rock.
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Carl is originally from New Zealand,
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but he now lives in Delhi,
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and he produces lots of videos on what it's like to live in India.
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Some of those videos include all about scammers and travel safety,
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but he also has a much more realistic view of the rest of India.
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I would really encourage you to have a look and subscribe to Carl's channel.
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Carl's channel will tell you about the real India and how much Indians actually hate the people who are running scams.
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Please take a look.
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So thanks to Carl and another one of my subscribers,
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I managed to get a number of pictures of this call centre.
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It sat above a solicitor's office in Rohini in Delhi.
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The agents only operated at night time because that was the US daytime.
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There was no obvious signage that this was indeed Renewed Technologies Private Limited,
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so Carl's wife asked the solicitors downstairs whether there was a call centre above them.
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She confirmed this.
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And I've linked to Carl's version of the video down below.
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He wasn't able to see into the offices because as you can see there's some blackout curtains.
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There was usually a window open and they seemed to be using it as an ashtray.
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The agents would use a door at the side of the premises whenever the US shift started.
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So I spent the next few days and weeks working out exactly how the scam centre operated.
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I observed how they bought pop-ups from various vendors.
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I saw them make outbound calls pretending to be Yahoo and Apple.
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I even watched them create one of their outbound robocalls.
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And if you're a patron of mine,
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you can see a much more detailed version of this video in your feed.
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So over those days, I created a one-page version of how that organisation fitted together.
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And this is what it looks like.
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We have a company called Renewed Technology in Delhi,
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which is owned by Himanshu Nagam,
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who's also the director of Dexter's Communication.
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Both of these companies buy VoIP services and pop-up services from various people around them in India.
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They make use of these services in order to scam people,
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mostly in the USA.
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When they do get victims in the USA,
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they will process the check payments through webinfotechllc.com.
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This is a company which is owned by Mahir Shah in the USA.
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The various call centre agents will use a number of company aliases to collect these payments,
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either Web Infotech, Webmasters or Tech Philosophers.
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Having multiple sites allows them to continue their business even if one gets shut down.
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All very clever.
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So now that I knew how the whole organisation worked,
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it was time to dismantle them,
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and I started with their phone numbers.
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What you're looking at here is the scammer managing their phone service.
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It's provided by a legitimate company called the real pbx.com,
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and they supply the US phone numbers which these scammers in India use.
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However, what I'm just about to do is flood those phone numbers.
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The call blasting software is supplied by scammerblaster.com
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and as the name suggests it's a very effective way of taking a phone number out of service.
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I've left a link to this in the description below.
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So I picked all of the numbers and over the next few days I consistently blasted these numbers with various floods.
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And you're probably wondering what it's like to be at the
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receiving end of one of these call floods we'll have a look at this.
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And don't forget that every one of these calls is not only costing these scammers some money,
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but it's tying up the phone lines so that real victims can't even get through.
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Win-win.
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I also did the right thing
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and reported these numbers to the rail pbx.com where they had most of their US phone numbers
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and ringcentral.com where they had some UK versions.
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When the call flooding started renewed technologies didn't know exactly what to do
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so they got in touch with their VoIP provider
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and I could see them having an online conversation with one of the agents.
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for some reason our scammer just doesn't know how to explain
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that he's getting bombarded by these calls our scammer tries to explain
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that there's lots of these prank calls and the helpful agent suggests
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that perhaps the phone number was submitted to the wrong campaign the scammer explains
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that they're not customers or even people but they're actually songs playing
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and the big advantage with scam blasting is that they're random numbers every single phone call
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so there's no way that they can just ban a single number.
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That won't stop it.
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The ever helpful agent suggests that a way around this is to get the customer to press a button.
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So this will reduce the number of calls reaching agents but they will still be charged for every single call.
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But they still can't quite work out why they're getting all these calls.
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Everything was okay until that day and the agent again suggests that someone is trying to hamper their business.
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They say they haven't shared these numbers with anyone so they're still confused as to why they're getting the calls.
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Finally, they suggest that they need to replace the two numbers that they've been given.
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So, to my absolute delight,
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they ordered two new phone numbers,
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and guess what my next move was.
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But call flooding was only
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part of the way to bring down this call centre.
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I noticed that they also used Authorize.net for their payments.
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And the payments were substantial,
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over $500,000 in the space of nearly 3 years.
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So I wrote to Authorize.net and provided them some audio and video of the scams in action,
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but I couldn't rely on this alone.
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Most victims of this scam won't even know that they're a victim,
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so I decided to write to every one of the people that I'd found on their customer list.
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In the email I pointed out to each victim
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that it was a scam and how they should go about getting their money back.
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They should approach their bank or credit card company and ask for a refund.
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I also confronted the owners of Renewed Technology and Web Infotech LLC. Can you refund them?
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Yeah.
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Okay, and have you started doing that?
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We started making, like I said,
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we started making the calls.
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If they ask for a refund, we will refund.
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No, no, no, no, no,
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no, no, not if they ask for it.
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So you've taken money off them under fraudulent circumstances.
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you don't need to have the excuse
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that they didn't ask for their money back you should be
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just giving it no no no we we are not giving it back because
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if they want the support to continue we are supporting ridiculous
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they were scammed into getting services from your company you should
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return this I told you my side of the story you are free to do whatever
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so you actually want to keep their money yeah
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if they will ask us for a refund we will refund them okay that's yours that's fine you stick with
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that then and we'll see what happens thank you okay thank you bye
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and next i go after him i confront him with all
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of the evidence before he finally admits what he's going to do next
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okay okay so ronnie would like to tell you i've already shut it down everything is shut it down
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and what else you want to know? well I would like to know are you really going to shut down
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or do we have to keep flooding those numbers the blaster does it need to keep going?
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no no no I only do the genuine work so you're gonna stop scamming are you?
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You're not doing anything wrong.
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Okay.
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So all of the people that you've taken money from via your various company names,
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renowned computers and web info tech and tech philosophers,
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you're going to shut all that operation down.
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Yeah.
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Yes.
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You're going to.
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Okay.
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Are you really going to shut them down?
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Yes.
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Yes.
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well okay so when does that happen
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we already wrapped up everything
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if you got this much information then you must have aware about
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that we started calling to our customers who are not happy
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and we have already told the customers
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that we are going to refund the many and all everything
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and of course i didn't believe one word he said to me
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but what was clear was that he was really going to shut down the operation
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I observed as I started to delete all of the files,
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not only on the local PCs,
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but on the servers that they used to store important information.
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So, with a bit of perseverance,
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we've finally managed to get one call centre shut down, if only temporarily.
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Lastly, if you enjoy watching videos about getting one over on scammers,
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please consider becoming a patron of mine.
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You'll get early access to videos or,
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like in this case, access to a more detailed video which gives more information on this call centre.
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The link is on screen now,
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patreon.com slash Jim Browning and also I'm on Twitter at JimBrowning11.
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Thanks again for watching. so
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B2 s’appuie sur la vidéo « Destroying a scam call center ». Les mots qui reviennent le plus souvent : scam, centre, scammer. Cette vidéo contient 231 phrases et 2553 mots à répéter en shadowing. La partie parlée dure 16:49. Le locuteur parle à un rythme naturel d’environ 152 mots par minute, proche d’une conversation courante. 83 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| scam nom | /ˈskæm/ | entourloupe, arnaque |
| renew verbe | /ɹɪˈnjuː/ | renouveler |
| refund nom | /ɹɪˈfʌnd/ | remboursement |
| spreadsheet nom | /ˈspɹɛd.ʃit/ | tableur, chiffrier |
| philosopher nom | /fəˈlɑsəfɚ/ | philosophe |
| renowned adjectif | /ɹɪˈnaʊnd/ | renommé, de renom |
| password nom | /ˈpæs.wɜɹd/ | mot de passe, mot d'ordre |
| alias nom | /ˈeɪ.li.əs/ | pseudonyme |
| patron nom | /ˈpeɪ.tɹən/ | mécène |
| confront verbe | /kənˈfɹʌnt/ | confronter |
| observe verbe | /əbˈzɜːv/ | respecter, observer |
| ashtray nom | /ˈæʃ.tɹeɪ/ | cendrier |
| audible adjectif | /ˈɔ.dɪ.bəl/ | audible |
| bombard verbe | /ˌbɑmˈbɑɹd/ | bombarder |
| dismantle verbe | /dɪsˈmæntəl/ | démonter, démanteler |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| shut down verbe | éteindre | |
| find out verbe | découvrir, savoir | |
| pop up verbe | se pointer | |
| work out verbe | /ˌwɝk ˈaʊt/ | calculer |
| come back verbe | revenir | |
| get through verbe | /ɡɛt ˈθɹu/ | franchir |
| turn out verbe | se finir, se terminer | |
| wrap up verbe | emballer |
Des phrases à répéter
Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :
- I've always wondered what scam call centres look like.
- I've done the next best thing.
- I'm really sorry to hear that, ma'am.
- Can you refund them?
- Are you really going to shut them down?
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | I've always wondered · I've done · we've managed |
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | is called · were used · was put |
| Propositions relatives who / which + proposition — une précision sur une personne ou une chose | ups which were · websites which are · people who do |
Prononciation à surveiller
Le locuteur utilise 56 contractions et formes réduites, comme they're, you're, I'm. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: spreadsheet /ˈspɹɛd.ʃit/, ashtray /ˈæʃ.tɹeɪ/, suspicious /səˈspɪʃ.əs/, profession /pɹəˈfɛʃ.ən/
- Mots longs — placez bien l’accent: philosopher /fəˈlɑsəfɚ/, perseverance /ˌpɝsəˈvɪɹəns/, insignificant /ˌɪnsɪɡˈnɪfɪkənt/, solicitor /səˈlɪsɪtɚ/, deliberately /dɪˈlɪb.(ə.)ɹət.li/
Les sons difficiles pour les francophones :
- /r/ anglais — langue recourbée, sans frotter la gorge: renew /ɹɪˈnjuː/, refund /ɹɪˈfʌnd/, spreadsheet /ˈspɹɛd.ʃit/, renowned /ɹɪˈnaʊnd/, password /ˈpæs.wɜɹd/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme scam, renew, refund.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.