Pratique du Shadowing: The Emirates Interview Questions That Catch EVERYONE Off Guard - Apprendre l'anglais à l'oral avec la vidéo

Today I'm going to answer one of the most asked questions I get on every single platform,

which is what are the most common Emirates interview questions?

I was a flight attendant for 10 years and not only did I have to go through an assessment day,

I also had to go through different assessment days throughout my career to go through the different grades information,

what are the questions you might get asked, and what's the best way to answer them.

Are you ready?

Let's do this.

Before I get started with the questions, let me just give you a quick reality check,

and that is that Emirates interviews are not just about what you say, but about how you conduct yourself.

entire time.

Even when you get small breaks between the different stages, they're still watching you.

They're assessing your image, meaning did you put makeup on?

If you're a guy, did you shave?

How did you do your hair?

Your communication skills, how social you are, your confidence.

They're basically trying to see if you fit their brand.

Because guess what?

You're going to be a of thumb,

just think that every answer that you give them needs to show professionalism,

teamwork, cultural sensitivity, and customer service excellence.

Alright, let's dive into the questions and how to answer them like a Pro.

Question one.

Tell us about yourself.

Classic, right?

Listen, they don't want to hear your life story.

And this goes for every interview I've had pre and post Emirates.

It's the same thing.

They really don't care about your life story.

You want to keep it short, professional, and really highlight the things that Emirates is looking for.

So I don't know, for example, I grew up in the US,

but I am That is one of Emirates values.

Of course, they're going to care about that.

So it's about trying to pull those details, highlight them so they know that you're a great brand ambassador.

You can also mention adaptability or, you know, your love for travel.

If you've done a trip that you've liked, if you've had customer service experience, also highlight that.

adapted to each job.

So for example, you could say something like, I'm passionate about working with people from different cultures.

I'm used to working in a very fast -paced environment

because I used to work in blank job or I work in blank job.

And I'm excited to bring my customer service skills because I've worked for X amount of time in customer service.

And I've learned all the tools And I think it'll be a great asset for an international company like Emirates.

Don't think you're being cocky.

You can also say it in like a cheeky way.

I was like that in my final interview and the interviewers were laughing with me.

We were having a great time.

And I honestly think that's a huge part of why I got the job because I was being myself.

And I'm very sarcastic as you've probably seen if you watched my videos.

I love a little sarcasm.

So I let that shine through.

Sue me.

I'm not great at the advice. and a sarcastic comment.

Some cheese.

Question two.

Why do you want to work for Emirates?

This one is everyone gets it.

I got it.

People I know got it.

It's classic, right?

And how you answer shows if you've truly done your homework.

So I'm going to give you a small tip on how to answer this question.

There are a few things you should mention or could mention Emirates reputation,

global network, multicultural environment slash crew and commitment to excellence.

a career in aviation because you're truly passionate about it.

I said that and I did well and I was actually honest about it

and I did have a great career in aviation.

So, hey, it's also about saying what you truly feel and believe because that shines through.

Don't just be a robot, you know, repeating these answers I'm giving you.

Add your own touch, but do your homework.

So, for example, the way you could answer is, well, Emirates is the leader in the aviation and travel

work with a company that sets the standards for customer service and innovation.

I'm also very excited about being part of a multicultural team while traveling the world.

I feel like that would be so enriching for me as a person.

And to be honest with you, it really just aligns with my passion for hospitality and personal growth.

Please don't just write down and say it, it if it's not genuine guaranteed because you're gonna be a little nervous

and also it just comes through

that it's not really you know they're they're not your words

so make it your own

but this could be this gives you the gist of what

it could sound like question three describe a time you dealt with a difficult customer I got this question

and I remember my answer until today and that was pretty easy.

So I'm not going to tell you, okay, this is what you should say, because you should be speaking from experience,

of course, but I will give you a method that will help you set up these situations.

And my advice to you is sit down and write three to four of these examples using this method so that,

you know, you might, you're going to remember at least one of them, which is what you need to do.

So here's what the method is called.

It's called star method.

And STAR stands for Situation, Task, Action, and Results.

To be honest with you, I used this method recently, well, recently, a couple of years ago, in other job interviews I had, and I also did great.

So this is something that really, really will help you in any job interview.

Here's an example of what it could sound like.

While working at blank company, I had a customer who was very upset about the way a service was delivered.

listened actively, apologized sincerely, and offered a small complimentary service to make up for what had gone wrong.

The customer left very happy and even left a positive review.

There you go.

That's your situation.

Star, remember.

Question four.

How would you handle working with people from different backgrounds?

This is a big one because trust me, you're going to have people that you may have not heard of before.

100

Like it was the case for me because every time I would step on an aircraft, unless it was a Spanish speaker,

101

no one would know where Uruguay was.

102

Everyone would always ask me, oh, but is that in Europe?

103

Is that in Asia?

104

Is that, where is that?

105

So yeah, you're gonna meet people from all over the world.

106

Small shout out to my Uruguayans who struggle with having to explain to foreigners where our country is

107

and what we're famous for.

108

Although you do usually get "Oh, Suarez, Forlán" with the accent.

109

Shout out to you guys, I feel your pain.

110

So yeah, you gotta remember Emirates is multicultural

111

and what they want to hear is that you're flexible and you're open -minded and that you're respectful.

112

when you get the job, because we are already saying that you're getting the job, that's it, the job is yours, that's how you're gonna walk into this interview with that mindset,

113

but when you do get the job, you are gonna have a conflict or two throughout your career with people from different countries, even if you're not a conflictive person.

114

I'm not, I'm very laid back, I'm chilled, but I've had situations where, you know, maybe something I said was misinterpreted

115

me and we had to clear things up and we were able to

116

because I was very you know open to the fact

117

that okay maybe I offended this person

118

and then it also happened you know the other way around

119

but what I always try to think is okay this person is coming from x country

120

and you know their customs are completely different than me I also thought in advance

121

and this happened as I worked for to how their culture was.

122

So for example, I already knew that if I worked with certain people from certain countries,

123

you know, maybe I wouldn't be as touchy -feely as I would be with people in life because, you know, Latin Americans were very much about like hugging, kissing, this and that.

124

And maybe that wasn't the case for a lot of other countries.

125

So I always had to keep in mind, depending on where that person was from.

126

So the best way to answer this question is basically by

127

cultural diversity and that you know you're very open -minded

128

and you're actually also very excited about learning about other cultures

129

but that you also always keep in mind the fact

130

that people have different you know upbringings and backgrounds and

131

that you're more than happy to adapt you've done it

132

and you'll always do it because that's who you are i don't know something like

133

that question five how would you handle an emergency on board i wasn't asked this question

134

but i did see it a lot articles I read.

135

So I thought it was worth mentioning because, you know, unless you were cabin crew before Emirates,

136

I mean, for me, it would have been hard to answer or I wouldn't have known what to answer.

137

But here's what you need to keep in mind.

138

What they're testing with this question is your calmness and your ability to follow SOPs,

139

which you'll hear about a lot during some things that I would personally try to mention.

140

And number one is stay calm.

141

And actually, trust me, I've had a zillion emergencies, medical, safety, security, everything.

142

And a lot of the crew, even crew with a lot of experience under their belt, didn't stay calm.

143

So it is important that you stay calm.

144

So number one thing to remember to mention, second, following training,

145

in order for you to be the best cabin crew you can be and be able to render first aid and, you know, even put out a fire,

146

you know, handle a drunk customer.

147

So yes, follow training.

148

That's something that you have to add to your reply at some point as well.

149

Prioritizing safety, of course.

150

And, and this is important, working as a team.

151

Because you're not the only one inside the aircraft.

152

You've support you, but you got to think about them too.

153

So I don't know.

154

To answer this question, you could say something like, if I were to come across an emergency on board, I would first of all stay calm.

155

Secondly, I would follow a procedure.

156

So anything you guys teach me at training, I would do.

157

I would try to collaborate with my team and try to handle this emergency and communicate with them clearly.

158

I will of course assist passengers quickly and work with the team to try and manage the situation effectively.

159

You don't really have to describe a specific emergency unless they ask you, which I seriously doubt because,

160

you know, because what they want is for you to come in as like, you know, this blank canvas that they can paint over and make you Emirates cabin crew.

161

I remember doing training, they would tell us all the time, forget anything you learned before.

162

If They already come with, you know, whatever it is that they learned in their previous airlines.

163

And it was true.

164

For me, it was easy because it was my first time flying and I was very, very young.

165

So whatever they taught me, I was like, okay, this is it. So yeah.

166

Now I'm going to give you quick fire tips.

167

First of all, smile all the time.

168

Don't be a weirdo and just go like, no, but smile genuinely.

169

Be nice and be kind.

170

Dress impeccably.

171

Grooming is so important.

172

that I created and it's completely free.

173

It's kind of like a checklist for before the Emirates Open Day.

174

You can download it.

175

I'm going to drop the link in the description so you could just go ahead and get it.

176

Be confident, but be humble, right?

177

Enough said.

178

And this is important.

179

Show that you understand that it's a safety and service job.

180

It's not just a glamorous, I'm going to be traveling traveling around the world, they already know that you're there to travel.

181

But what they want to see is that, you know, you can fake it a little bit and say, "Oh yes, I'm so excited about customer service and you know, I'm very much looking forward to,

182

you know, taking out trash bags in the cabin and, you know, dealing with drunk people." No, they don't want you to say that, but they do want you to,

183

you know, give them a little something something, you know?

184

If you can show them that still make sure that your personality shines through, you're going to do a great job

185

and you're probably going to go through the interview like a breeze and hopefully get the job.

186

I really hope that you found this video helpful.

187

Please make sure that you drop any comments below

188

if you have any questions or maybe you went through the interview and want to add onto, you know, the questions that you got yourself.

189

Feel free to drop them so it helps this beautiful community that watching my videos and I truly,

190

truly hope that you get this job because I know how cool it is and how much it did for me, my career, my life and,

191

you know, my personal growth.

192

So yeah, I'm sure you're going to do a great job.

193

Best of luck.

194

You've got this.

195

I'll see you next time.

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Vocabulaire et conseils d’expression pour cette leçon

Cette leçon d’expression orale de niveau B2 s’appuie sur la vidéo « The Emirates Interview Questions That Catch EVERYONE Off Guard ». Les mots qui reviennent le plus souvent : Emirates, answer, customer, interview. Cette vidéo contient 195 phrases et 2335 mots à répéter en shadowing. La partie parlée dure 15:16. Le locuteur parle à un rythme naturel d’environ 153 mots par minute, proche d’une conversation courante. 87 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre.

Vocabulaire clé de cette vidéo

Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :

Mot	Prononciation	Sens
cabin nom	/ˈkæbɪn/	cabane
blank nom	/ˈblæŋk/	préforme
multicultural adjectif	/ˌmʌltiˈkʌlt͡ʃəɹəl/	multiculturel
shine verbe	/ʃaɪn/	briller, luire
aviation nom	/ˌeɪ̯.viːˈeɪ̯.ʃən/	aviation
sarcastic adjectif	/sɑɹˈkæs.tɪk/	sarcastique
adapt verbe	/əˈdæpt/	adapter
shout verbe	/ʃaʊt/	crier
excellence nom	/ˈɛksələns/	excellence
passionate adjectif	/ˈpæʃənɪt/	passionné
homework nom	/ˈhoʊmˌwɝk/	devoirs
adaptability nom	/ədæptəˈbɪlɪti/	adaptabilité
calmness nom	/ˈkɑ(l)mnəs/	calme
checklist nom	/ˈt͡ʃɛklɪst/	liste de contrôle
complimentary adjectif	/ˌkɑmplɪˈmɛnt(ə)ɹi/	flatteur, laudatif

Les verbes à particule que vous entendrez

Mot	Prononciation	Sens
go through verbe		traverser
come across verbe		avoir l'air de
go ahead verbe	/ˌɡoʊ əˈhɛd/	vas-y, allez-y
look forward to verbe		avoir hâte de, attendre avec impatience
set up verbe	/ˌsɛt ˈʌp/	mettre en place, installer
sit down verbe		s'asseoir
take out verbe		supprimer, sortir
write down verbe		noter, écrire

Des phrases à répéter

Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :

If you're a guy, did you shave?
How did you do your hair?
Listen, they don't want to hear your life story.
They really don't care about your life story.
Don't think you're being cocky.

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

Structure	Dans la vidéo
Present perfect have/has + participe passé — une action passée qui compte encore maintenant	you've done · I've worked · I've learned
Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait	is called · was delivered · was misinterpreted

Prononciation à surveiller

Le locuteur utilise 88 contractions et formes réduites, comme you're, I'm, don't. Prononcez-les sous leur forme courte, telles que vous les entendez.

Les sons « sh » et « zh »: shine /ʃaɪn/, aviation /ˌeɪ̯.viːˈeɪ̯.ʃən/, shout /ʃaʊt/, passionate /ˈpæʃənɪt/, professionalism /pɹəˈfɛʃənəˌlɪzəm/
Mots longs — placez bien l’accent: multicultural /ˌmʌltiˈkʌlt͡ʃəɹəl/, aviation /ˌeɪ̯.viːˈeɪ̯.ʃən/, adaptability /ədæptəˈbɪlɪti/, complimentary /ˌkɑmplɪˈmɛnt(ə)ɹi/, impeccably /ɪmˈpɛk.ə.bli/

Les sons difficiles pour les francophones :

/h/ — il se souffle, il n’est pas muet: homework /ˈhoʊmˌwɝk/, hospitality /ˌhɑ.spɪˈtæl.ə.ti/, hug /hʌɡ/, humble /ˈhʌmbəl/
/tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: multicultural /ˌmʌltiˈkʌlt͡ʃəɹəl/, checklist /ˈt͡ʃɛklɪst/, enrich /ɪnˈɹɪt͡ʃ/, touchy /ˈtʌt͡ʃi/, cheeky /ˈt͡ʃiːki/
/r/ anglais — langue recourbée, sans frotter la gorge: multicultural /ˌmʌltiˈkʌlt͡ʃəɹəl/, sarcastic /sɑɹˈkæs.tɪk/, complimentary /ˌkɑmplɪˈmɛnt(ə)ɹi/, enrich /ɪnˈɹɪt͡ʃ/, foreigner /ˈfɔɹ.ɪ.nɚ/

Comment s’entraîner avec cette vidéo

Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme cabin, blank, multicultural.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

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Vocabulaire et conseils d’expression pour cette leçon

Vocabulaire clé de cette vidéo

Les verbes à particule que vous entendrez

Des phrases à répéter

La grammaire de cette vidéo

Prononciation à surveiller

Comment s’entraîner avec cette vidéo

Qu'est-ce que la technique du Shadowing ?