シャドーイング練習: Annoying Customers - 動画で英語スピーキングを学ぶ

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Hey, this is kinda like a part two video I mean you don't have to have seen the part one video to understand what I talk about in this video, But I mean if you haven't watched part one, uh, you should.

So I used to work at Subway and to be honest about 80% of the customers were fine.

Sometimes they would do something that would just personally annoy me, like ask for a meatball on flatbread.

So don't feel too bad for me.

Like, sometimes people would ask me: "Can I have a turkey with lettuce, tomatoes--" Whoa whoa whoa whoa! Slow down!

What kind of bread? Foot-long or six-inch?

What kind of cheese? Is it toasted?

THEN we'll talk about vegetables!

And every time someone brought in a list, there would always be something missing on it.

Always! I never had someone come in with a complete list.

I would ask someone, "What kind of cheese?" And they would say, "Agh, they didn't specify." Well then, if they didn't care enough to remember cheese, I guess they'll get swiss!

If anyone watching is currently working at a Subway, then feel free to use these tricks.

if someone asked me, "Hmm, what kind of cheese do you recommend?" I would ALWAYS say provolone.

because it's the easiest cheese to pull apart with gloves on.

Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do.

But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, "Hmm, I'll take American." why do you even ask me what cheese I would recommend if you're not gonna take it seriously?!

Another thing that would annoy me is when people would say the sandwich was "All done" But they didn't put any sauce on it.

So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise." OH! Why did you tell me it was all done IF IT WASN'T!

Also, the receipt machine at the store took like seven seconds to print out the receipt.

So it would be very awkward if I asked someone, "Do you want your receipt?" and then they would say, "Yes." And then we would just STARE...

AT EACH OTHER...

UNTIL... The receipt printed.

So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, "Do you want your receipt?" And by the time they said yes, it was like magic!

As soon as they said yes, BSSHHH, the receipt printed.

At Subway, you only work with one other person.

So if someone got annoyed and said, "Lemme talk to your manager." I would just look at them and go, "Listen, I've been here the longest.

The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster.

So, I'm probably your best bet. I'm the manager." Like, do people think the manager will automatically take their side and give them free stuff?

YES, actually they do think that because it happens all the time.

I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people, Even though I was disobeying the Subway formula on purpose.

Oh, you want more than six olives on your foot-long? Pff, sure!

Here, have a FIFTH slice of cheese!

A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy!

I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job.

So I wasn't really "strict" on the rules. You know those fast food workers who are strict, "No! We won't serve breakfast at 10:02! Get out!" But being pretty laid back still didn't stop people from being annoying.

So this one person comes in and asks for two, foot-long, pastrami sandwiches.

And pastrami is our most expensive sandwich. It's about $10 for a foot-long.

And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long.

It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20." And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, "I ain't paying for that." And this is when I was just starting out!

I only had like, a week of experience, and after he said that, I responded, "Well, shoot, I guess you're not paying for it, I didn't know people could do that." "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it." Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out.

So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side.

No big deal! We had Sooubway put vegetables in little cups all the time.

I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing.

But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other.

So I start putting onions on half the sub, but then again he says, "No! On the side!" At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams, O N I O N S And I never figured out what he was trying to say.

This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat.

And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich.

So your sauce would've been in the same place either way!

One time, this woman tipped me and Correy $40.

She wasn't annoying. I just wanted to sprinkle in some good customer stories.

Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story...

He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this!

and then when we're all finished, we ring them up and we say, "Anything else?" and he says, "seven meatballs" What!? He wanted seven more sandwiches!

But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for.

Yeah I know, but the guy could've handled it differently.

Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs.

This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally." I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still!

This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce.

So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on M O R E!

"Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is." So I ended up giving her an open sandwich with a mountain of lettuce.

You know we do salads, right?

When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money.

But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!" So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us.

I was making someone's sandwich and this one kid asks for just a water cup.

So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT!

When I put soda in a water cup I at least wait for the employees to go in the back.

But, I didn't even say anything. I was just like, "Alright, man." This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see.

So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope." Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it.

You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere, And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like, Oh, well I guess I'm having the tuna salad then.

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文脈と背景

このビデオでは、元Subwayの従業員が顧客との面白いやり取りを通じて、日常のコミュニケーションの難しさや面白さを語っています。彼は80%の顧客が問題なくても、時々のやりとりがいかにフラストレーションを引き起こすかをユーモア交じりに説明しています。このビデオを通じて、実際の会話で使われるフレーズや、顧客サービスの一環として感じる難しさについて学ぶことができます。

日常コミュニケーションのためのトップ5フレーズ

「どのパンがいいですか？」 - 具体的に何が欲しいのか尋ねる際に使います。
「それは全てでしょうか？」 - 注文を完了する際に確認するための質問です。
「レシートが必要ですか？」 - 顧客にレシートの要不要を尋ねる際のフレーズです。
「おすすめのチーズはありますか？」 - 何かを選ぶ手助けをする質問です。
「お支払いはどのようにされますか？」 - 支払い方法を確認する際のフレーズです。

ステップバイステップシャドーイングガイド

このビデオの内容をシャドーイングすることで、英語スピーキング練習を効果的に行うことができます。以下の手順に従って、英語の発音を良くするとともに、会話の流れを習得しましょう。

ビデオを見ながら内容を理解する: 最初は全体を通して視聴し、話の流れや間の取り方を把握します。
フレーズを個別に練習する: 上記のトップ5フレーズを繰り返し声に出して練習します。特に発音に注意を払いましょう。
キャッチフレーズに合わせてシャドーイングする: 重要なポイントで話者の後を追うことで、リアルタイムで反応する感覚を身につけます。
録音して自己評価する: 自分の声を録音し、ネイティブスピーカーと聞き比べてみます。
再度練習する: フィードバックをもとに改善し、何度も繰り返すことで自信を持って話せるようになります。

このように、YouTubeで英語学習を進めることで、実際の会話に役立つスキルを身につけることができます。shadowspeakの考え方を取り入れ、日常的なやりとりに役立つ英語を習得しましょう。

この動画の文法

話し手がよく使っている文型を、動画の実際の表現とともに紹介します。

文型	動画での表現
現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している	haven't watched · I've been · I've never had
受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てる	be put · being dispensed
過去進行形 was/were + -ing — 過去のある時点で進行中だった動作	was disobeying · was just starting · was making
最上級 the -est / the most … — グループの中で一番	the easiest · the longest · your best

シャドーイングとは？英語上達に効果的な理由

シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。

シャドーイングのやり方: ステップ別の完全ガイドを読む →

シャドーイング練習: Annoying Customers - 動画で英語スピーキングを学ぶ

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文脈と背景

日常コミュニケーションのためのトップ5フレーズ

ステップバイステップシャドーイングガイド

この動画の文法

シャドーイングとは？英語上達に効果的な理由