Pratique du Shadowing: Annoying Customers - Apprendre l'anglais à l'oral avec la vidéo

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Hey, this is kinda like a part two video I mean you don't have to have seen the part one video to understand what I talk about in this video, But I mean if you haven't watched part one, uh, you should.

So I used to work at Subway and to be honest about 80% of the customers were fine.

Sometimes they would do something that would just personally annoy me, like ask for a meatball on flatbread.

So don't feel too bad for me.

Like, sometimes people would ask me: "Can I have a turkey with lettuce, tomatoes--" Whoa whoa whoa whoa! Slow down!

What kind of bread? Foot-long or six-inch?

What kind of cheese? Is it toasted?

THEN we'll talk about vegetables!

And every time someone brought in a list, there would always be something missing on it.

Always! I never had someone come in with a complete list.

I would ask someone, "What kind of cheese?" And they would say, "Agh, they didn't specify." Well then, if they didn't care enough to remember cheese, I guess they'll get swiss!

If anyone watching is currently working at a Subway, then feel free to use these tricks.

if someone asked me, "Hmm, what kind of cheese do you recommend?" I would ALWAYS say provolone.

because it's the easiest cheese to pull apart with gloves on.

Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do.

But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, "Hmm, I'll take American." why do you even ask me what cheese I would recommend if you're not gonna take it seriously?!

Another thing that would annoy me is when people would say the sandwich was "All done" But they didn't put any sauce on it.

So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise." OH! Why did you tell me it was all done IF IT WASN'T!

Also, the receipt machine at the store took like seven seconds to print out the receipt.

So it would be very awkward if I asked someone, "Do you want your receipt?" and then they would say, "Yes." And then we would just STARE...

AT EACH OTHER...

UNTIL... The receipt printed.

So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, "Do you want your receipt?" And by the time they said yes, it was like magic!

As soon as they said yes, BSSHHH, the receipt printed.

At Subway, you only work with one other person.

So if someone got annoyed and said, "Lemme talk to your manager." I would just look at them and go, "Listen, I've been here the longest.

The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster.

So, I'm probably your best bet. I'm the manager." Like, do people think the manager will automatically take their side and give them free stuff?

YES, actually they do think that because it happens all the time.

I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people, Even though I was disobeying the Subway formula on purpose.

Oh, you want more than six olives on your foot-long? Pff, sure!

Here, have a FIFTH slice of cheese!

A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy!

I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job.

So I wasn't really "strict" on the rules. You know those fast food workers who are strict, "No! We won't serve breakfast at 10:02! Get out!" But being pretty laid back still didn't stop people from being annoying.

So this one person comes in and asks for two, foot-long, pastrami sandwiches.

And pastrami is our most expensive sandwich. It's about $10 for a foot-long.

And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long.

It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20." And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, "I ain't paying for that." And this is when I was just starting out!

I only had like, a week of experience, and after he said that, I responded, "Well, shoot, I guess you're not paying for it, I didn't know people could do that." "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it." Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out.

So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side.

No big deal! We had Sooubway put vegetables in little cups all the time.

I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing.

But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other.

So I start putting onions on half the sub, but then again he says, "No! On the side!" At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams, O N I O N S And I never figured out what he was trying to say.

This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat.

And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich.

So your sauce would've been in the same place either way!

One time, this woman tipped me and Correy $40.

She wasn't annoying. I just wanted to sprinkle in some good customer stories.

Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story...

He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this!

and then when we're all finished, we ring them up and we say, "Anything else?" and he says, "seven meatballs" What!? He wanted seven more sandwiches!

But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for.

Yeah I know, but the guy could've handled it differently.

Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs.

This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally." I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still!

This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce.

So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on M O R E!

"Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is." So I ended up giving her an open sandwich with a mountain of lettuce.

You know we do salads, right?

When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money.

But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!" So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us.

I was making someone's sandwich and this one kid asks for just a water cup.

So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT!

When I put soda in a water cup I at least wait for the employees to go in the back.

But, I didn't even say anything. I was just like, "Alright, man." This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see.

So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope." Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it.

You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere, And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like, Oh, well I guess I'm having the tuna salad then.

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Vocabulaire et conseils d’expression pour cette leçon

Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « Annoying Customers ». Les mots qui reviennent le plus souvent : sandwich, foot, cheese, cup, sandwiches. Cette vidéo contient 69 phrases et 1623 mots à répéter en shadowing. La partie parlée dure 6:47. Le locuteur parle vite, environ 239 mots par minute : attendez-vous à des liaisons et à des sons réduits. Seuls 79 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc exigeant.

Vocabulaire clé de cette vidéo

Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :

Mot	Prononciation	Sens
receipt nom	/ɹɪˈsiːt/	réception
annoy verbe	/əˈnoɪ̯/	gêner, ennuyer
lettuce nom	/ˈlɛt.ɪs/	laitue
whoa	/woʊ/	ho, holà
vegetable nom	/ˈvɛd͡ʒ.tə.bəl/	légume
salad nom	/ˈsæl.əd/	salade
pastrami nom	/pəˈstɹɑːmi/	pastrami
onion nom	/ˈʌn.jən/	oignon, ognon
soda nom	/ˈsoʊdə/	carbonate de soude, soude
meatball nom		boulette
provolone nom	/ˈpɹoʊvəloʊn/	provolone
sprinkle verbe	/ˈspɹɪŋkəl/	saupoudrer, asperger
tuna nom	/ˈtjuː.nə/	thon
stare verbe	/stɛɚ/	fixer, mirer
avocado nom	/ˌɑvəˈkɑdoʊ/	avocat

Les verbes à particule que vous entendrez

Mot	Prononciation	Sens
end up verbe		se terminer, se finir
come up with verbe		inventer, imaginer
figure out verbe		cerner
get out verbe		sortir
slow down verbe		ralentir, décélérer
work out verbe	/ˌwɝk ˈaʊt/	calculer

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

Structure	Dans la vidéo
Present perfect have/has + participe passé — une action passée qui compte encore maintenant	haven't watched · I've been · I've never had
Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait	be put · being dispensed
Passé continu was/were + -ing — une action en cours à un moment du passé	was disobeying · was just starting · was making
Superlatifs the -est / the most … — le plus haut ou le plus bas d’un groupe	the easiest · the longest · your best

Prononciation à surveiller

Le locuteur utilise 55 contractions et formes réduites, comme didn't, I'm, don't. Prononcez-les sous leur forme courte, telles que vous les entendez.

Mots longs — placez bien l’accent: avocado /ˌɑvəˈkɑdoʊ/, recommendation /ˌɹɛkəmɛnˈdeɪʃən/, technically /ˈtɛk.nɪˌkəl.i/, differently /ˈdɪf.ə.ɹənt.li/

Les sons difficiles pour les francophones :

/tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: sandwich /ˈsæn(d).wɪd͡ʒ/, vegetable /ˈvɛd͡ʒ.tə.bəl/, stingy /ˈstɪnd͡ʒi/, gentleman /ˈd͡ʒɛn.təl.mən/, chip /t͡ʃɪp/
/r/ anglais — langue recourbée, sans frotter la gorge: receipt /ɹɪˈsiːt/, pastrami /pəˈstɹɑːmi/, provolone /ˈpɹoʊvəloʊn/, sprinkle /ˈspɹɪŋkəl/, strict /stɹɪkt/

Comment s’entraîner avec cette vidéo

Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme receipt, annoy, lettuce.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →

Pratique du Shadowing: Annoying Customers - Apprendre l'anglais à l'oral avec la vidéo

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