跟讀練習: Annoying Customers - 通過影片學習英語口語
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69 句
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Hey, this is kinda like a part two video I mean you don't have to have seen the part one video to understand what I talk about in this video, But I mean if you haven't watched part one, uh, you should.
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So I used to work at Subway and to be honest about 80% of the customers were fine.
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Sometimes they would do something that would just personally annoy me, like ask for a meatball on flatbread.
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So don't feel too bad for me.
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Like, sometimes people would ask me: "Can I have a turkey with lettuce, tomatoes--" Whoa whoa whoa whoa! Slow down!
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What kind of bread? Foot-long or six-inch?
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What kind of cheese? Is it toasted?
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THEN we'll talk about vegetables!
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And every time someone brought in a list, there would always be something missing on it.
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Always! I never had someone come in with a complete list.
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I would ask someone, "What kind of cheese?" And they would say, "Agh, they didn't specify." Well then, if they didn't care enough to remember cheese, I guess they'll get swiss!
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If anyone watching is currently working at a Subway, then feel free to use these tricks.
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if someone asked me, "Hmm, what kind of cheese do you recommend?" I would ALWAYS say provolone.
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because it's the easiest cheese to pull apart with gloves on.
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Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do.
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But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, "Hmm, I'll take American." why do you even ask me what cheese I would recommend if you're not gonna take it seriously?!
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Another thing that would annoy me is when people would say the sandwich was "All done" But they didn't put any sauce on it.
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So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise." OH! Why did you tell me it was all done IF IT WASN'T!
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Also, the receipt machine at the store took like seven seconds to print out the receipt.
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So it would be very awkward if I asked someone, "Do you want your receipt?" and then they would say, "Yes." And then we would just STARE...
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AT EACH OTHER...
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UNTIL... The receipt printed.
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So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, "Do you want your receipt?" And by the time they said yes, it was like magic!
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As soon as they said yes, BSSHHH, the receipt printed.
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At Subway, you only work with one other person.
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So if someone got annoyed and said, "Lemme talk to your manager." I would just look at them and go, "Listen, I've been here the longest.
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The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster.
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So, I'm probably your best bet. I'm the manager." Like, do people think the manager will automatically take their side and give them free stuff?
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YES, actually they do think that because it happens all the time.
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I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people, Even though I was disobeying the Subway formula on purpose.
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Oh, you want more than six olives on your foot-long? Pff, sure!
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Here, have a FIFTH slice of cheese!
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A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy!
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I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job.
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So I wasn't really "strict" on the rules. You know those fast food workers who are strict, "No! We won't serve breakfast at 10:02! Get out!" But being pretty laid back still didn't stop people from being annoying.
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So this one person comes in and asks for two, foot-long, pastrami sandwiches.
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And pastrami is our most expensive sandwich. It's about $10 for a foot-long.
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And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long.
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It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20." And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, "I ain't paying for that." And this is when I was just starting out!
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I only had like, a week of experience, and after he said that, I responded, "Well, shoot, I guess you're not paying for it, I didn't know people could do that." "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it." Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out.
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So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side.
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No big deal! We had Sooubway put vegetables in little cups all the time.
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I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing.
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But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other.
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So I start putting onions on half the sub, but then again he says, "No! On the side!" At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams, O N I O N S And I never figured out what he was trying to say.
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This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat.
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And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich.
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So your sauce would've been in the same place either way!
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One time, this woman tipped me and Correy $40.
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She wasn't annoying. I just wanted to sprinkle in some good customer stories.
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Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story...
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He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this!
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and then when we're all finished, we ring them up and we say, "Anything else?" and he says, "seven meatballs" What!? He wanted seven more sandwiches!
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But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for.
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Yeah I know, but the guy could've handled it differently.
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Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs.
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This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally." I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still!
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This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce.
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So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on M O R E!
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"Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is." So I ended up giving her an open sandwich with a mountain of lettuce.
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You know we do salads, right?
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When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money.
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But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!" So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us.
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I was making someone's sandwich and this one kid asks for just a water cup.
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So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT!
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When I put soda in a water cup I at least wait for the employees to go in the back.
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But, I didn't even say anything. I was just like, "Alright, man." This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see.
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So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope." Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it.
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You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere, And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like, Oh, well I guess I'm having the tuna salad then.
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背景與上下文
在這段影片中，講述者分享了他在Subway工作的經歷，揭示了一些顧客的煩人行為，以及他與顧客之間的幽默互動。儘管有80%的顧客表現良好，但他還是遇到了一些讓人撓頭的請求和對話。通過這些故事，他表現了在快餐行業工作時的挑戰和趣事，讓觀眾們能夠感受到真實的工作環境。
日常溝通中的五個常用短語
- “我能要一個……嗎？” – 這個短語常用於請求特定的食物或飲料。
- “你推薦什麼？” – 當顧客想要獲取建議時，可以使用這個短語。
- “一切都準備好了。” – 顧客在點餐時常用來表示他們準備好結束選擇。
- “我要收據。” – 顧客在結賬時可以使用這個短語來表達他們想要收據。
- “請在旁邊放……” – 顧客希望將某些配料與主食分開時，可使用此表達。
逐步影子跟讀指南
對於想通過看YouTube學英語來提高英語口語的人，建議使用以下逐步方法進行影子跟讀：
- 選擇影片：挑選適合的短影片，諸如本段影片，注意內容和口語難度的平衡。
- 初次觀看：觀看影片一遍，瞭解整體情境和對話內容，尤其注意常用短語的應用。
- 逐句停頓：播放影片時，嘗試暫停在每一句對話後，模仿講述者的語音、語調和節奏，採用shadow speech的方法進行練習。
- 重複跟讀：多次進行影子跟讀，確保能夠流暢發出每一個短語，並保持自然的口語流暢性。
- 總結理解：觀看完成後，總結出在對話中使用的短語，並嘗試在日常生活中加以運用。
這種方法不僅能幫助你提高口語能力，還能增加shadowspeaks的自信心，適合所有希望提升英語水平的學習者。
影片中的語法
說話人最常用的結構，並附上影片中的原話：
| 結構 | 影片中的用法 |
|---|---|
| 現在完成時 have/has + 過去分詞 — 過去發生但與現在仍有關聯的事 | haven't watched · I've been · I've never had |
| 被動語態 be + 過去分詞 — 強調發生了什麼，而不是誰做的 | be put · being dispensed |
| 過去進行時 was/were + -ing — 過去某一時刻正在進行的動作 | was disobeying · was just starting · was making |
| 最高階 the -est / the most … — 一組中最高或最低的 | the easiest · the longest · your best |
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。