Практика Shadowing: Annoying Customers - Изучайте разговорный английский по видео
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Hey, this is kinda like a part two video I mean you don't have to have seen the part one video to understand what I talk about in this video, But I mean if you haven't watched part one, uh, you should.
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So I used to work at Subway and to be honest about 80% of the customers were fine.
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Sometimes they would do something that would just personally annoy me, like ask for a meatball on flatbread.
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So don't feel too bad for me.
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Like, sometimes people would ask me: "Can I have a turkey with lettuce, tomatoes--" Whoa whoa whoa whoa! Slow down!
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What kind of bread? Foot-long or six-inch?
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What kind of cheese? Is it toasted?
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THEN we'll talk about vegetables!
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And every time someone brought in a list, there would always be something missing on it.
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Always! I never had someone come in with a complete list.
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I would ask someone, "What kind of cheese?" And they would say, "Agh, they didn't specify." Well then, if they didn't care enough to remember cheese, I guess they'll get swiss!
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If anyone watching is currently working at a Subway, then feel free to use these tricks.
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if someone asked me, "Hmm, what kind of cheese do you recommend?" I would ALWAYS say provolone.
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because it's the easiest cheese to pull apart with gloves on.
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Really, if anyone asked me what I recommended, I would just tell them the easiest thing for me to do.
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But even after I gave my insightful provolone cheese recommendation, Sometimes people would still say, "Hmm, I'll take American." why do you even ask me what cheese I would recommend if you're not gonna take it seriously?!
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Another thing that would annoy me is when people would say the sandwich was "All done" But they didn't put any sauce on it.
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So I would ask, "Any sauce?" and then they would be like, "Oh yeah, Mayonnaise." OH! Why did you tell me it was all done IF IT WASN'T!
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Also, the receipt machine at the store took like seven seconds to print out the receipt.
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So it would be very awkward if I asked someone, "Do you want your receipt?" and then they would say, "Yes." And then we would just STARE...
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AT EACH OTHER...
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UNTIL... The receipt printed.
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So what I did every time someone swiped their credit card, I would just stare off into space, And in my head, I would count to five and then I would ask, "Do you want your receipt?" And by the time they said yes, it was like magic!
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As soon as they said yes, BSSHHH, the receipt printed.
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At Subway, you only work with one other person.
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So if someone got annoyed and said, "Lemme talk to your manager." I would just look at them and go, "Listen, I've been here the longest.
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The only other person in this store is a 16-year-old girl, and she technically isn't old enough to use the toaster.
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So, I'm probably your best bet. I'm the manager." Like, do people think the manager will automatically take their side and give them free stuff?
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YES, actually they do think that because it happens all the time.
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I would consider myself a pretty laid-back Subway employee. I didn't like to be stingy with people, Even though I was disobeying the Subway formula on purpose.
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Oh, you want more than six olives on your foot-long? Pff, sure!
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Here, have a FIFTH slice of cheese!
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A dollar fifty for avocado? Pff, I'll charge you seventy-five cents buddy!
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I probably shouldn't be saying these things, you know. In case this whole YouTube thing flops and I need a job.
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So I wasn't really "strict" on the rules. You know those fast food workers who are strict, "No! We won't serve breakfast at 10:02! Get out!" But being pretty laid back still didn't stop people from being annoying.
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So this one person comes in and asks for two, foot-long, pastrami sandwiches.
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And pastrami is our most expensive sandwich. It's about $10 for a foot-long.
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And guys, the pastrami is super good, but I wouldn't pay for it. I mean it's good, yeah, but I'm not paying $10 for a foot-long.
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It's not worth it. So this guy, I make his two sandwiches. I ring them up and I say, "That'll be $20." And I guess he didn't look at the price of the sandwich on the menu, or he thought we still did the $5 foot-longs, because he said to me, "I ain't paying for that." And this is when I was just starting out!
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I only had like, a week of experience, and after he said that, I responded, "Well, shoot, I guess you're not paying for it, I didn't know people could do that." "Hey, I want this!" "Alright, that's $20" "Nah." "You don't want it?" " No I want it, I'm just not paying for it." Ok no, but actually we did come up with a compromise. He told me he had $12, so he ended up paying for one of the sandwiches, And I got to eat the other one. So it all worked out.
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So one time I was making a sandwich for a guy with a very heavy accent and he asks for onions on the side.
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No big deal! We had Sooubway put vegetables in little cups all the time.
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I actually got a soup cup, because the on the side cups are teeny-tiny and I started doing my thing.
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But then he says, "No! On the side." and I think, " Oh! He's getting a foot-long! He probably wants onions on half of it, but not the other.
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So I start putting onions on half the sub, but then again he says, "No! On the side!" At this point, I don't know what this guy wants. So I ask him, "On the side of what?" and then he screams, O N I O N S And I never figured out what he was trying to say.
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This one old gentleman asks for sauce to be put on his vegetables, and normally we put it on top of the sandwich with the meat.
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And I didn't know if I heard him correctly because I put the sauce on and closed the sandwich.
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So your sauce would've been in the same place either way!
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One time, this woman tipped me and Correy $40.
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She wasn't annoying. I just wanted to sprinkle in some good customer stories.
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Ok one time, this, uh, Native American person came in and, I don't know if mentioning that was important to the story...
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He comes in and asks for five foot-long Tunas. Ok Tyler, just me and you lets do this!
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and then when we're all finished, we ring them up and we say, "Anything else?" and he says, "seven meatballs" What!? He wanted seven more sandwiches!
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But James, you're Sooubway! You're supposed to make people sandwiches regardless of how many they ask for.
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Yeah I know, but the guy could've handled it differently.
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Normally for a platter, you have to call in at least an hour ahead, and that's only five foot-longs.
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This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just, prepare yourselves... mentally." I mean we had so many customers waiting in line. No, we didn't that's a lie, it was only him. But still!
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This one woman, I was making her sandwich and for vegetables, she asked for extra lettuce.
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So I put on a big handful, but then she asks for more. So I put more on, "more" I sprinkle some on M O R E!
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"Uh, I won't be able to close the sandwich with any more lettuce." and she says, "That's fine." "Alright, extra lettuce it is." So I ended up giving her an open sandwich with a mountain of lettuce.
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You know we do salads, right?
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When I was little, I always thought if I was working at a store and someone tried to rob me, I wouldn't give them any money.
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But now it's like, "Pshh, I ain't risking my life for Sooubway! Here take the cash register!" So thankfully I've never had someone pull a gun on me, but I have caught people stealing from us.
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I was making someone's sandwich and this one kid asks for just a water cup.
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So I gave it to him. So I go back to making a sandwich and I just hear the fuzzy soda sounds being dispensed, And I look over, and the kid is putting soda in the cup! HE DIDN'T EVEN TRY TO HIDE IT!
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When I put soda in a water cup I at least wait for the employees to go in the back.
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But, I didn't even say anything. I was just like, "Alright, man." This guy, I totally saw him take a bag of chips and he hid it under the counter so I couldn't see.
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So when I rang up his sandwich I asked, "Anything else?" and he said, "Nope." Alright, whatever. Ok, last story. I was in the back playing some Clash of Clans, And we have a computer that shows what the cameras see, and I see this woman who was eating there, She reached over the counter and took three large cups and I did nothing to stop it.
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You know, I'm the kind of person that's like, "The fast food employee is always right." Say if I was eating somewhere, And I ask for a chicken salad and they said, "We only have tuna salad." I'm the kind of person that's like, Oh, well I guess I'm having the tuna salad then.
Почему стоит практиковать разговор с этим видео?
Это видео предлагает уникальный контекст для практики разговорного английского через «shadowspeak» — метод, который помогает ученикам улучшить их навыки общения. Здесь рассказывается о реальных ситуациях, которые происходят в ресторане, что создает естественную атмосферу для разговора. Слушая аутентичные диалоги, вы сможете не только развивать свое восприятие языка, но и улучшать произношение, запоминать лексику и фразеологизмы, что в свою очередь облегчит вашу практику разговорного английского.
Грамматика и выражения в контексте
В этом видео использованы несколько ключевых грамматических структур и выражений, которые полезны для изучения:
- Вопросительные конструкции: «What kind of cheese do you recommend?» — идеальный пример использования вопросительной формы для получения информации.
- Фразы для согласия и отказа: «I ain't paying for that» — показывает, как на разговорном английском можно выразить отказы и несогласие.
- Неопределенные местоимения: «Someone brought in a list» демонстрирует, как используется неопределенное местоимение для обозначения лиц в общем контексте.
- Условные конструкции: «If they didn't care enough to remember cheese, I guess they'll get swiss!» — эффективный способ объяснить последствия действий.
Распространенные трудности с произношением
При прослушивании этого видео вы можете столкнуться с несколькими сложными словами и акцентами:
- Пастрами (pastrami) — это слово может быть трудным для произношения, особенно для носителей других языков.
- Спецификации (specifications) — обращайте внимание на акцент и интонацию, когда употребляете это слово в разговоре.
- Повторы гласных звуков: Важно правильно произносить долгие и короткие гласные, что особенно актуально для разговорного английского.
Используя метод shadow speech, вы можете повторять фразы из видео, фокусируясь на правильном произношении и интонации. Это поможет вам укрепить память и повысить уверенность в своих языковых навыках, что критически важно для успешной практики в shadowspeaks.
Что такое техника Shadowing?
Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.