シャドーイング練習: Don’t Panic! How to Complain in English When Your Package is Missing - 動画で英語スピーキングを学ぶ

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296 文
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1
Tom, are you still on hold?
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It's been 40 minutes.
3
43. And if that song plays one more time, I'm going to scream.
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Just stay calm.
5
You really need that package, right?
6
Lily, I told you.
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It's a surprise.
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Don't say what's inside.
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Somebody might hear.
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Who is going to hear?
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It's a phone line.
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Wait, wait.
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Someone picked up.
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Hello?
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Hello?
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Yes, hi.
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My name is Tom, and I'm calling about my package.
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It says delivered, but...
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Here we go.
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Hello, hello, and welcome to Daily English Talk.
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I'm Lily.
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And I'm Tom.
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Yes, that was me on the phone yesterday morning.
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Yes, I was on hold for 43 minutes.
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No, I don't want to talk about the music.
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Today we're learning phone English for a very real problem.
27
What do you say when you call customer service because your package never came?
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I have a lot of experience with this one now.
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And that's good news for you because Tom made every mistake so you don't have to.
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By the end of this episode, you'll know the exact words to use when you call a company and something went wrong.
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Before we start, if this is your first time here, welcome to the family.
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Please hit that subscribe button and the little bell.
33
We upload a new English lesson every single day.
34
And if you've been with us for a while, thank you so much.
35
You're the reason we do this.
36
Okay, before we start, I have a question for you, our listeners.
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Did you hear how
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Tom kept whispering about the box?
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He wouldn't tell me what's inside.
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Not even now.
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My lips are sealed.
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So, what do you think is inside
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Tom's missing box?
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Think about it while we talk and tell us your guess in the comments.
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Oh, I'm going to enjoy reading those.
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Okay, Tom, start from the beginning.
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What happened with the package?
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So, I ordered it two weeks ago.
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The website said it would arrive on Tuesday.
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On Tuesday afternoon, my phone buzzed.
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A message from the delivery company.
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Your package has been delivered.
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Great news, right?
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Great news.
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I ran downstairs.
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I looked by the front door.
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I looked in the mailroom.
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I looked behind the big plant in the lobby.
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Nothing.
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Nothing at all?
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Nothing.
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So I opened the tracking page and there was a photo.
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A photo of my package sitting on a porch.
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So what's the problem?
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Lily, I live in an apartment.
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I don't have a porch.
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And in the photo, the door was bright yellow and next to it there was a big pink flamingo statue.
68
A flamingo?
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A flamingo!
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Wearing little sunglasses!
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Stop it.
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I can't breathe.
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I'm serious.
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Somewhere in this city, there's a yellow door and a flamingo, and my box is sitting right there.
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Okay, so you called the company?
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Yes, and my first call was a disaster.
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Let me show you.
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Pretend you're the customer service agent, and I'll be me yesterday.
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Okay.
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Hello, thank you for calling QuickShip.
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How can I help you?
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Hey, my box is gone.
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It's not here.
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Where is it?
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Sir, please slow down. Which box?
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You see?
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Too fast, no information, and a little bit rude without meaning to be. That happens to everyone.
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When we're upset, our English gets messy.
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The good news is, you can fix it with a few simple phrases.
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And on my second call, that's exactly what I did.
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So today, let's learn those phrases one by one.
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Let's do it.
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Okay, grammar time.
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Today we have two small but powerful things.
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First, how to ask politely with could you.
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Why could and not can?
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Good question.
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Can you help me is okay with friends, but with a stranger on the phone, could you help me sounds softer and more polite.
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Same meaning, nicer feeling.
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So instead of check my order, I say...
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Could you check my order, please?
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Could you check my order, please?
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Ah, that sounds so much better.
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Here are more.
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Could you repeat that, please?
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Could you spell that for me?
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Could you hold on a moment?
108
And the second thing?
109
The second one is for problems.
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When something should have happened but didn't, we use hasn't or haven't with the past participle.
111
My package hasn't arrived.
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I haven't received my refund.
113
Why not didn't arrive?
114
Great question, Tom.
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Didn't arrive is also correct, but hasn't arrived tells the listener that the problem is still going on right now.
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It's still missing.
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That's exactly what you want to say to a company.
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Oh, so hasn't arrived means I'm still waiting.
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Exactly.
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Try one, Tom.
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Your package, but with hasn't.
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My package hasn't arrived yet, and it's been two weeks.
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Perfect.
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Notice the word yet.
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It goes at the end, and it's a very natural friend for hasn't.
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It hasn't arrived yet.
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Got it.
128
I'll never forget it because I said it about 50 times this week.
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Okay, now for the phrases that saved
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Tom's second phone call.
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We have eight today.
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Ready?
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Ready.
134
Our first phrase is tracking number.
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It's the long code that follows your package from the store to your home.
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And the agent always asks for it first.
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On my first call, I didn't have it.
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I had to run to my computer, and I'm pretty sure I knocked over my coffee.
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Of course you did.
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So here's the tip.
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Before you call, find your tracking number and keep it ready.
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And the agent might say, could you give me your tracking number, please?
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And you say, sure, it's 4729, and then you read it slowly, number by number.
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Slowly is the key.
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Phone lines are not always clear.
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Phrase number two is the best way to start any call.
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I'm calling about.
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So after hello, you say, I'm calling about my order.
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Yes, or I'm calling about a missing package, or I'm calling about a problem with my delivery.
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It tells the agent right away what you need.
151
On my first call, I said, My box is gone.
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Where is it?
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On my second call, I said, Hello, my name is Tom, and I'm calling about a package that hasn't arrived.
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And what happened?
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The agent's voice changed.
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She sounded so much friendlier.
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She said, Of course, Tom.
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I'd be happy to help you.
159
See?
160
Polite and clear.
161
That's the magic.
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Okay, Tom, this one is a personal favorite of yours. On hold.
163
Forty -three minutes, Lily.
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On hold means you're waiting on the phone and usually there's music.
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And the agent can say, could you hold on a moment?
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Or, can I put you on hold for a minute?
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So what should the customer say?
168
Just say, sure, no problem.
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Or, of course, easy and polite.
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Except I said, please don't leave me alone with that song.
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You didn't.
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I did.
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And the agent laughed, so I think it worked out.
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Next, reference number.
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This is different from the tracking number.
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A reference number is a code the company gives you for your call or your complaint.
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Why is it important?
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Because if you call again, you don't have to explain everything from scratch.
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You just say, my reference number is, and they can see the whole story.
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On my second call, I asked, could you give me a reference number for this complaint, please?
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Very smart, Tom.
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I wrote it on my hand because I couldn't find any paper.
183
Then I washed my hands.
184
Tom!
185
I had to call back and ask again.
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So write it on paper, my friends, not on your hand.
187
Phrase number five is a big one, to file a complaint.
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It means to officially tell the company something went wrong and I want you to fix it.
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Is complaint a bad word?
190
It sounds a little angry.
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It isn't bad at all.
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It's a normal word in customer service.
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You can say, I'd like to file a complaint, please.
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And you can stay very calm and polite while you say it.
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Exactly.
196
The words are strong, but your voice stays friendly.
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So I said, I'd like to file a complaint about my delivery.
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The tracking says it was delivered, but I haven't received it.
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Wow, that was really clear.
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I practiced in the shower.
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Of course you did.
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Number six is for when the first agent can't solve the problem.
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I'd like to speak to a supervisor.
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Or could I speak to a manager, please?
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I needed this one.
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The first agent said, I'm sorry, sir, there's nothing I can do.
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The system says it was delivered.
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Oh, no. What did you say?
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I took a deep breath and I said, I understand, but could I speak to a supervisor, please?
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I'd like to explain the problem.
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And what happened?
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She said, of course, one moment.
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And I got another 40 minutes of music.
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Oh, Tom.
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But the supervisor was really nice.
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She listened to the whole story, even the part about the flamingo.
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You told her about the flamingo?
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It's an important detail.
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Phrase 7.
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Refund.
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A refund is when the company gives your money back.
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So I can say, could I get a refund or I'd like a refund, please.
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Yes, and sometimes the company offers another choice, like sending a new package.
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That's called a replacement.
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Ah, the supervisor asked me, would you prefer a refund or a replacement?
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And what did you say?
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I can't say.
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That's top secret.
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Tom, you're impossible.
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Okay, okay.
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What I can tell you is this.
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Don't answer too fast.
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It's okay to say, could you give me a moment to think about that?
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That's a great tip.
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And our last phrase is a kind one.
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Thanks for your patience.
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Agents say it a lot.
238
It means thank you for waiting and staying calm.
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And you can say it too.
240
At the end of the call, I said, Thank you so much for your help, and I appreciate your patience.
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Aw, that's so sweet.
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Remember, the person on the phone didn't lose your package.
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They're a human being having a long day, just like you.
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A little kindness can make a big difference.
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I love that, Tom.
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Honestly, that might be the most important lesson in this whole episode.
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And you know what?
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When I said thank you, she said, Tom, I'm going to personally look into this.
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Oh, that's wonderful.
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I'm still waiting for her call, though.
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Don't worry.
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The yellow door and the flamingo are out there somewhere.
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Somewhere.
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Okay, one quick practice.
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I'll be the agent, and you say the line.
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Ready?
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Ready.
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Thank you for calling Quick Ship.
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How can I help you?
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Hello.
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My name is Tom, and I'm calling about a package that hasn't arrived yet.
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I'm sorry to hear that.
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Could you give me your tracking number, please?
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Sure.
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Could you give me just a moment?
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I'd like to find it. Of course.
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Take your time.
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Okay, I have it.
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It's 4729.
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Thank you, Tom.
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Let me put you on hold for just a minute.
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Sure, no problem.
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I'll just listen to the music. That was great, Tom.
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Please, listeners, practice this one out loud, even if you're alone, especially if you're alone.
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Now, we want to hear from you.
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Have you ever waited for a package that never came?
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Or maybe you had a problem with a company and had to call them.
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Write a sentence in the comments using one phrase from today.
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For example, I'm calling about a package that hasn't arrived yet.
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We read the comments and it's the best way to practice.
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Don't worry about mistakes.
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We're all learning together.
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And don't forget to leave your guess about what's inside my box.
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Yes, please do.
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I'm very curious, too.
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That's all for today's episode.
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Thank you so much for learning with us.
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Thank you for listening.
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If this lesson helped you, please give it a like and subscribe so you don't miss anything.
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We upload a new English lesson every day, so there's always something new to practice.
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Keep speaking, keep practicing, and don't be afraid of the phone.
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You're doing better than you think.
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Until next time, I'm Lily.
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And I'm Tom.
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See you tomorrow, everyone.
296
Bye.

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このレッスンの語彙とスピーキングのポイント

このスピーキングレッスンは、動画「Don’t Panic! How to Complain in English When Your Package is Missing」を教材にしています。 繰り返し出てくる語は次のとおりです：Tom, package, agent, calling, phrase。 この動画には、シャドーイング用の文が296文、単語が2046語あります。 音声の長さは13:20です。 話す速さは1分あたり約153語で、日常会話に近い自然なペースです。 単語の85%は英語の頻出3,000語に含まれます。残りは練習の前に確認しておきましょう。 全296文のうち51文が疑問文なので、疑問文のイントネーションや短い受け答えの練習に向いています。

この動画の重要語彙

動画に出てくる覚えておきたい単語15語を、発音と意味つきで紹介します。

単語発音意味
package 名詞/ˈpæk.ɪd͡ʒ/包み, パケット
arrive 動詞/əˈɹaɪv/着く, 到着する
phrase 名詞/ˈfɹeɪ̯z/句, 語句
complaint 名詞/kəmˈpleɪnt/不平, 不満
refund 名詞/ɹɪˈfʌnd/払い戻し, 返金
lesson 名詞/ˈlɛs.ən/授業, 学科
supervisor 名詞/ˈsupɚˌvaɪzɚ/主管, スーパーバイザー
polite 形容詞/pəˈlaɪt/丁寧, 礼儀正しい
listener 名詞/ˈlɪs(ə)nɚ/聞き手, 聴取者
replacement 名詞/ɹɪˈpleɪsmənt/代替
breathe 動詞/bɹiːð/呼吸する, 息をする
patience 名詞/ˈpeɪ̯.ʃəns/辛抱, 忍耐
subscribe 動詞/səbˈskɹaɪb/購読する
upload 動詞/ˈʌpˌloʊd/アップロードする
porch 名詞/pɔɹt͡ʃ/ポーチ, 玄関

動画に出てくる句動詞

単語意味
pick up 動詞拾う, 拾い上げる
slow down 動詞遅らせる

繰り返し練習したい文

動画に出てくる短く完結した文です。日常会話でそのまま使えます。

  • Tom, are you still on hold?
  • How can I help you?
  • Could you check my order, please?
  • Could you repeat that, please?
  • Could you spell that for me?

この動画の文法

話し手がよく使っている文型を、動画の実際の表現とともに紹介します。

文型動画での表現
現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係しているIt's been · you've been · has been delivered
受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てるare sealed · has been delivered · was delivered
「might / may」による可能性 might/may + 動詞 — 起こりうるが確実ではないことmight hear · might say · might be
最上級 the -est / the most … — グループの中で一番the best · the most important

注意したい発音

話し手はI'm, don't, hasn'tなど、短縮形や弱形を84回使っています。聞こえたとおりの短い形で発音しましょう。

  • 「sh」と「zh」の音: patience /ˈpeɪ̯.ʃəns/, wash /wɑʃ/
  • 長い単語（アクセントの位置に注意）: supervisor /ˈsupɚˌvaɪzɚ/, participle /ˈpɑɹtɪˌsɪpəl/

日本語話者が苦手な音：

  • /r/ と /l/ の区別 — /l/ は舌先を歯茎につけ、/r/ はどこにもつけない: replacement /ɹɪˈpleɪsmənt/, participle /ˈpɑɹtɪˌsɪpəl/
  • /v/ — /b/ にならないように、上の歯を下唇に当てる: arrive /əˈɹaɪv/, supervisor /ˈsupɚˌvaɪzɚ/, solve /sɒlv/
  • /f/ — 「フ」ではなく、上の歯と下唇で出す: phrase /ˈfɹeɪ̯z/, refund /ɹɪˈfʌnd/, forty /ˈfoɹti/, flamingo /fləˈmɪŋɡoʊ/

この動画での練習方法

  1. まず声を出さずに動画を最後まで聞き、知らない単語をメモします。
  2. まず0.75倍速で一文ずつシャドーイングし、慣れてきたら通常の速度に戻します。
  3. 自分の声を録音して元の音声と比べます。package, arrive, phraseなどの単語に特に注意しましょう。

シャドーイングとは？英語上達に効果的な理由

シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。

シャドーイングのやり方: ステップ別の完全ガイドを読む →