ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Don’t Panic! How to Complain in English When Your Package is Missing

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296 ประโยค
หากประโยคสั้นหรือยาวเกินไป กดที่ Edit เพื่อปรับแก้
1
Tom, are you still on hold?
2
It's been 40 minutes.
3
43. And if that song plays one more time, I'm going to scream.
4
Just stay calm.
5
You really need that package, right?
6
Lily, I told you.
7
It's a surprise.
8
Don't say what's inside.
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Somebody might hear.
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Who is going to hear?
11
It's a phone line.
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Wait, wait.
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Someone picked up.
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Hello?
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Hello?
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Yes, hi.
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My name is Tom, and I'm calling about my package.
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It says delivered, but...
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Here we go.
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Hello, hello, and welcome to Daily English Talk.
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I'm Lily.
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And I'm Tom.
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Yes, that was me on the phone yesterday morning.
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Yes, I was on hold for 43 minutes.
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No, I don't want to talk about the music.
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Today we're learning phone English for a very real problem.
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What do you say when you call customer service because your package never came?
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I have a lot of experience with this one now.
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And that's good news for you because Tom made every mistake so you don't have to.
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By the end of this episode, you'll know the exact words to use when you call a company and something went wrong.
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Before we start, if this is your first time here, welcome to the family.
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Please hit that subscribe button and the little bell.
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We upload a new English lesson every single day.
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And if you've been with us for a while, thank you so much.
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You're the reason we do this.
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Okay, before we start, I have a question for you, our listeners.
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Did you hear how
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Tom kept whispering about the box?
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He wouldn't tell me what's inside.
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Not even now.
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My lips are sealed.
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So, what do you think is inside
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Tom's missing box?
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Think about it while we talk and tell us your guess in the comments.
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Oh, I'm going to enjoy reading those.
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Okay, Tom, start from the beginning.
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What happened with the package?
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So, I ordered it two weeks ago.
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The website said it would arrive on Tuesday.
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On Tuesday afternoon, my phone buzzed.
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A message from the delivery company.
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Your package has been delivered.
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Great news, right?
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Great news.
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I ran downstairs.
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I looked by the front door.
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I looked in the mailroom.
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I looked behind the big plant in the lobby.
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Nothing.
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Nothing at all?
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Nothing.
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So I opened the tracking page and there was a photo.
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A photo of my package sitting on a porch.
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So what's the problem?
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Lily, I live in an apartment.
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I don't have a porch.
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And in the photo, the door was bright yellow and next to it there was a big pink flamingo statue.
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A flamingo?
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A flamingo!
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Wearing little sunglasses!
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Stop it.
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I can't breathe.
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I'm serious.
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Somewhere in this city, there's a yellow door and a flamingo, and my box is sitting right there.
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Okay, so you called the company?
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Yes, and my first call was a disaster.
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Let me show you.
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Pretend you're the customer service agent, and I'll be me yesterday.
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Okay.
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Hello, thank you for calling QuickShip.
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How can I help you?
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Hey, my box is gone.
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It's not here.
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Where is it?
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Sir, please slow down. Which box?
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You see?
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Too fast, no information, and a little bit rude without meaning to be. That happens to everyone.
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When we're upset, our English gets messy.
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The good news is, you can fix it with a few simple phrases.
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And on my second call, that's exactly what I did.
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So today, let's learn those phrases one by one.
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Let's do it.
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Okay, grammar time.
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Today we have two small but powerful things.
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First, how to ask politely with could you.
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Why could and not can?
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Good question.
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Can you help me is okay with friends, but with a stranger on the phone, could you help me sounds softer and more polite.
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Same meaning, nicer feeling.
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So instead of check my order, I say...
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Could you check my order, please?
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Could you check my order, please?
103
Ah, that sounds so much better.
104
Here are more.
105
Could you repeat that, please?
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Could you spell that for me?
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Could you hold on a moment?
108
And the second thing?
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The second one is for problems.
110
When something should have happened but didn't, we use hasn't or haven't with the past participle.
111
My package hasn't arrived.
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I haven't received my refund.
113
Why not didn't arrive?
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Great question, Tom.
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Didn't arrive is also correct, but hasn't arrived tells the listener that the problem is still going on right now.
116
It's still missing.
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That's exactly what you want to say to a company.
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Oh, so hasn't arrived means I'm still waiting.
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Exactly.
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Try one, Tom.
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Your package, but with hasn't.
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My package hasn't arrived yet, and it's been two weeks.
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Perfect.
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Notice the word yet.
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It goes at the end, and it's a very natural friend for hasn't.
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It hasn't arrived yet.
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Got it.
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I'll never forget it because I said it about 50 times this week.
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Okay, now for the phrases that saved
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Tom's second phone call.
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We have eight today.
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Ready?
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Ready.
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Our first phrase is tracking number.
135
It's the long code that follows your package from the store to your home.
136
And the agent always asks for it first.
137
On my first call, I didn't have it.
138
I had to run to my computer, and I'm pretty sure I knocked over my coffee.
139
Of course you did.
140
So here's the tip.
141
Before you call, find your tracking number and keep it ready.
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And the agent might say, could you give me your tracking number, please?
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And you say, sure, it's 4729, and then you read it slowly, number by number.
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Slowly is the key.
145
Phone lines are not always clear.
146
Phrase number two is the best way to start any call.
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I'm calling about.
148
So after hello, you say, I'm calling about my order.
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Yes, or I'm calling about a missing package, or I'm calling about a problem with my delivery.
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It tells the agent right away what you need.
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On my first call, I said, My box is gone.
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Where is it?
153
On my second call, I said, Hello, my name is Tom, and I'm calling about a package that hasn't arrived.
154
And what happened?
155
The agent's voice changed.
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She sounded so much friendlier.
157
She said, Of course, Tom.
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I'd be happy to help you.
159
See?
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Polite and clear.
161
That's the magic.
162
Okay, Tom, this one is a personal favorite of yours. On hold.
163
Forty -three minutes, Lily.
164
On hold means you're waiting on the phone and usually there's music.
165
And the agent can say, could you hold on a moment?
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Or, can I put you on hold for a minute?
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So what should the customer say?
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Just say, sure, no problem.
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Or, of course, easy and polite.
170
Except I said, please don't leave me alone with that song.
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You didn't.
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I did.
173
And the agent laughed, so I think it worked out.
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Next, reference number.
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This is different from the tracking number.
176
A reference number is a code the company gives you for your call or your complaint.
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Why is it important?
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Because if you call again, you don't have to explain everything from scratch.
179
You just say, my reference number is, and they can see the whole story.
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On my second call, I asked, could you give me a reference number for this complaint, please?
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Very smart, Tom.
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I wrote it on my hand because I couldn't find any paper.
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Then I washed my hands.
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Tom!
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I had to call back and ask again.
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So write it on paper, my friends, not on your hand.
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Phrase number five is a big one, to file a complaint.
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It means to officially tell the company something went wrong and I want you to fix it.
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Is complaint a bad word?
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It sounds a little angry.
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It isn't bad at all.
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It's a normal word in customer service.
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You can say, I'd like to file a complaint, please.
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And you can stay very calm and polite while you say it.
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Exactly.
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The words are strong, but your voice stays friendly.
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So I said, I'd like to file a complaint about my delivery.
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The tracking says it was delivered, but I haven't received it.
199
Wow, that was really clear.
200
I practiced in the shower.
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Of course you did.
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Number six is for when the first agent can't solve the problem.
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I'd like to speak to a supervisor.
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Or could I speak to a manager, please?
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I needed this one.
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The first agent said, I'm sorry, sir, there's nothing I can do.
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The system says it was delivered.
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Oh, no. What did you say?
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I took a deep breath and I said, I understand, but could I speak to a supervisor, please?
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I'd like to explain the problem.
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And what happened?
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She said, of course, one moment.
213
And I got another 40 minutes of music.
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Oh, Tom.
215
But the supervisor was really nice.
216
She listened to the whole story, even the part about the flamingo.
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You told her about the flamingo?
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It's an important detail.
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Phrase 7.
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Refund.
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A refund is when the company gives your money back.
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So I can say, could I get a refund or I'd like a refund, please.
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Yes, and sometimes the company offers another choice, like sending a new package.
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That's called a replacement.
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Ah, the supervisor asked me, would you prefer a refund or a replacement?
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And what did you say?
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I can't say.
228
That's top secret.
229
Tom, you're impossible.
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Okay, okay.
231
What I can tell you is this.
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Don't answer too fast.
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It's okay to say, could you give me a moment to think about that?
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That's a great tip.
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And our last phrase is a kind one.
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Thanks for your patience.
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Agents say it a lot.
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It means thank you for waiting and staying calm.
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And you can say it too.
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At the end of the call, I said, Thank you so much for your help, and I appreciate your patience.
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Aw, that's so sweet.
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Remember, the person on the phone didn't lose your package.
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They're a human being having a long day, just like you.
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A little kindness can make a big difference.
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I love that, Tom.
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Honestly, that might be the most important lesson in this whole episode.
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And you know what?
248
When I said thank you, she said, Tom, I'm going to personally look into this.
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Oh, that's wonderful.
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I'm still waiting for her call, though.
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Don't worry.
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The yellow door and the flamingo are out there somewhere.
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Somewhere.
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Okay, one quick practice.
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I'll be the agent, and you say the line.
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Ready?
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Ready.
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Thank you for calling Quick Ship.
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How can I help you?
260
Hello.
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My name is Tom, and I'm calling about a package that hasn't arrived yet.
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I'm sorry to hear that.
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Could you give me your tracking number, please?
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Sure.
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Could you give me just a moment?
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I'd like to find it. Of course.
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Take your time.
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Okay, I have it.
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It's 4729.
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Thank you, Tom.
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Let me put you on hold for just a minute.
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Sure, no problem.
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I'll just listen to the music. That was great, Tom.
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Please, listeners, practice this one out loud, even if you're alone, especially if you're alone.
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Now, we want to hear from you.
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Have you ever waited for a package that never came?
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Or maybe you had a problem with a company and had to call them.
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Write a sentence in the comments using one phrase from today.
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For example, I'm calling about a package that hasn't arrived yet.
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We read the comments and it's the best way to practice.
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Don't worry about mistakes.
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We're all learning together.
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And don't forget to leave your guess about what's inside my box.
284
Yes, please do.
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I'm very curious, too.
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That's all for today's episode.
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Thank you so much for learning with us.
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Thank you for listening.
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If this lesson helped you, please give it a like and subscribe so you don't miss anything.
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We upload a new English lesson every day, so there's always something new to practice.
291
Keep speaking, keep practicing, and don't be afraid of the phone.
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You're doing better than you think.
293
Until next time, I'm Lily.
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And I'm Tom.
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See you tomorrow, everyone.
296
Bye.

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คำศัพท์และข้อสังเกตด้านการพูดสำหรับบทเรียนนี้

บทเรียนฝึกพูดนี้ใช้วิดีโอ “Don’t Panic! How to Complain in English When Your Package is Missing” เป็นสื่อ คำที่ถูกพูดซ้ำบ่อยที่สุด: Tom, package, agent, calling, phrase วิดีโอนี้มี 296 ประโยค และ 2046 คำ สำหรับฝึกพูดตาม ช่วงที่มีเสียงพูดยาว 13:20 ผู้พูดพูดด้วยความเร็วเป็นธรรมชาติ ประมาณ 153 คำต่อนาที ใกล้เคียงกับบทสนทนาในชีวิตประจำวัน 85% ของคำอยู่ใน 3,000 คำที่ใช้บ่อยที่สุดในภาษาอังกฤษ ส่วนที่เหลือควรดูไว้ก่อนเริ่มฝึก จากทั้งหมด 296 ประโยค มี 51 ประโยคเป็นคำถาม จึงเหมาะสำหรับฝึกน้ำเสียงประโยคคำถามและการตอบสั้น ๆ

คำศัพท์สำคัญในวิดีโอนี้

คำที่ควรเรียนรู้ 15 คำจากวิดีโอ พร้อมคำอ่านและความหมาย:

คำศัพท์คำอ่านความหมาย
package คำนาม/ˈpæk.ɪd͡ʒ/หีบห่อ, ห่อ
arrive คำกริยา/əˈɹaɪv/มา, ถึง
phrase คำนาม/ˈfɹeɪ̯z/วลี, ประโยค
complaint คำนาม/kəmˈpleɪnt/ร้องเรียน
lesson คำนาม/ˈlɛs.ən/บทเรียน
supervisor คำนาม/ˈsupɚˌvaɪzɚ/ผู้ควบคุม, หัวหน้างาน
polite คำคุณศัพท์/pəˈlaɪt/สุภาพ
listener คำนาม/ˈlɪs(ə)nɚ/ผู้ฟัง
breathe คำกริยา/bɹiːð/หายใจ
patience คำนาม/ˈpeɪ̯.ʃəns/ความอดทน
upload คำกริยา/ˈʌpˌloʊd/อัปโหลด
porch คำนาม/pɔɹt͡ʃ/เฉลียง, มุข
wash คำกริยา/wɑʃ/ล้าง, ซัก
solve คำกริยา/sɒlv/แก้, แก้ไข
disaster คำนาม/dɪˈzɑːs.təː/ภัยพิบัติ

กริยาวลีที่คุณจะได้ยิน

คำศัพท์ความหมาย
pick up คำกริยายก, หยิบ

ประโยคที่ควรฝึกพูดซ้ำ

ประโยคสั้น ๆ ที่สมบูรณ์จากวิดีโอ ซึ่งนำไปใช้ในบทสนทนาประจำวันได้:

  • Tom, are you still on hold?
  • How can I help you?
  • Could you check my order, please?
  • Could you repeat that, please?
  • Could you spell that for me?

ไวยากรณ์ในวิดีโอนี้

โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:

โครงสร้างในวิดีโอ
Present perfect have/has + กริยาช่อง 3 — เหตุการณ์ในอดีตที่ยังเกี่ยวข้องกับปัจจุบันIt's been · you've been · has been delivered
Passive voice be + กริยาช่อง 3 — เน้นสิ่งที่เกิดขึ้น ไม่ใช่ผู้กระทำare sealed · has been delivered · was delivered
ความเป็นไปได้ด้วย “might / may” might/may + กริยา — สิ่งที่เป็นไปได้แต่ไม่แน่นอนmight hear · might say · might be
ขั้นสุด the -est / the most … — มากที่สุดหรือน้อยที่สุดในกลุ่มthe best · the most important

การออกเสียงที่ควรระวัง

ผู้พูดใช้รูปย่อและรูปลดเสียง 84 ครั้ง เช่น I'm, don't, hasn't ให้พูดแบบสั้นตามที่ได้ยิน

  • เสียง “sh” และ “zh”: patience /ˈpeɪ̯.ʃəns/, wash /wɑʃ/
  • คำยาว — ลงเสียงหนักให้ถูกพยางค์: supervisor /ˈsupɚˌvaɪzɚ/, participle /ˈpɑɹtɪˌsɪpəl/

เสียงที่คนไทยมักออกเสียงยาก:

  • เสียงท้ายคำ — ออกเสียงให้ครบ ไม่เปลี่ยนเป็นตัวสะกดแบบไทย: package /ˈpæk.ɪd͡ʒ/, arrive /əˈɹaɪv/, phrase /ˈfɹeɪ̯z/, patience /ˈpeɪ̯.ʃəns/, porch /pɔɹt͡ʃ/
  • /v/ — ไม่ใช่ /w/ ให้ฟันบนแตะริมฝีปากล่าง: arrive /əˈɹaɪv/, supervisor /ˈsupɚˌvaɪzɚ/, solve /sɒlv/
  • /z/ — เสียงก้อง ไม่ใช่ /s/: phrase /ˈfɹeɪ̯z/, supervisor /ˈsupɚˌvaɪzɚ/, disaster /dɪˈzɑːs.təː/, buzz /bʌz/, downstairs /daʊnˈstɛɹz/

วิธีฝึกกับวิดีโอนี้

  1. ฟังวิดีโอให้จบหนึ่งรอบโดยยังไม่ต้องพูด แล้วจดคำที่ยังไม่รู้จัก
  2. เริ่มที่ความเร็ว 0.75× พูดตามทีละประโยค แล้วกลับไปใช้ความเร็วปกติเมื่อเริ่มคล่อง
  3. อัดเสียงตัวเองแล้วเทียบกับต้นฉบับ โดยสังเกตคำอย่าง package, arrive, phrase เป็นพิเศษ

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

เทคนิค shadowing: อ่านคู่มือฉบับเต็มทีละขั้นตอน →