シャドーイング練習: Listening part two (Hotel management and high staff turnover) @ieltslisteningpro.24 - YouTubeで英語スピーキングを学ぶ
B2
Part 2.
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Part 2.
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You will hear a training manager giving a talk to a
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group of senior staff from a hotel chain about the problem of high staff turnover.
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First you have some time to look at questions 11 to 14.
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Now listen carefully and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing,
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it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs,
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such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems,
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such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff,
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who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organising shifts, for example,
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make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work,
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and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly,
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they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme,
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which is going really well.
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Before you hear the rest of the talk,
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you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels,
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are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips,
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but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery,
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where staff learned about the new beer that would be served in the hotel.
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Pentlow Hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Green Planet wanted to be seen as a caring employer.
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To make life easier for staff,
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many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh, at the Amesbury,
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has one of the best staff retention rates in the business.
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Since she joined the company,
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she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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OK, now I'd like to move on to the next slide.
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That is the end of part two.
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You now have half a minute to check your answers to part two.
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Thank you.
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この動画で話す練習をする理由
「高いスタッフの離職率」についてのこの動画は、ホテル業界における重要な問題を扱っています。英語を学ぶ際、特にビジネスやサービス業に関心がある方にとって、このテーマは非常に関連性があります。動画を使って英語を学ぶことで、実際の会話の中身に触れ、業界特有の用語を習得することができます。また、YouTubeで英語学習を通じて、リスニング力を鍛えながら、自分の意見を述べる力を向上させることができます。特に、「英語シャドーイング」を取り入れることで、自然な発音とリズムを身につけることができるため、必要なスキルを実践的に学ぶことができます。
文法と表現の文脈
この動画には、以下のような重要な構文が含まれています：
- 「Many managers think it's this and the long hours that are the main causes of high staff turnover」: ここでは原因を挙げる形式を使用し、意見を示しています。この構文は、自分の考えを表現する練習に役立ちます。
- 「It can make life difficult for everyone」: 「can」を使うことで、可能性を示唆しています。この表現を使いこなせれば、条件付きの発言がしやすくなります。
- 「Keeping staff happy has other tangible benefits for the business」: ここでは、行動の結果について説明しています。「has other tangible benefits」というフレーズは、「他の具体的な利点がある」ということを強調しています。これは説得力を持たせる際に有効です。
これらの構文を学習し、実際の会話で使うことで、IELTSスピーキング対策となるでしょう。
一般的な発音の落とし穴
動画ではいくつかの発音上の注意点があります。特に、以下の単語には注意が必要です：
- staff turnover: 「staff」の発音には注意が必要で、特に「t」の音を明確に発音することが大事です。
- loyal: こちらの単語は、母音の音が弱くなりやすいです。正しく発音することで、意味がより明確になります。
- experienced: 「e」の部分が省略されがちですので、しっかりと発音しましょう。
これらの言葉を正しく発音することは、英語の発音を良くするために非常に重要です。また、「shadowspeak」を活用することで、正しい発音を意識的に身につけることができるでしょう。
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。