跟读练习: Listening part two (Hotel management and high staff turnover) @ieltslisteningpro.24 - 通过YouTube学习英语口语
B2
Part 2.
75 句
如果句子过短或过长，请点击 Edit 进行调整。
1
Part 2.
2
You will hear a training manager giving a talk to a
3
group of senior staff from a hotel chain about the problem of high staff turnover.
4
First you have some time to look at questions 11 to 14.
5
Now listen carefully and answer questions 11 to 14.
6
As many of you here today have worked in the hotel industry for some time,
7
I'm sure you have experienced the problem of high staff turnover in your hotels.
8
Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
9
If staff are constantly changing,
10
it can make life difficult for everyone.
11
But why do staff leave frequently in many hotels?
12
Of course, many hotel jobs,
13
such as cleaning, are low-skilled and are not well-paid.
14
A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
15
But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
16
So what kind of problems does a high turnover of staff cause?
17
Well, having to recruit new staff all the time can be very time-consuming,
18
and managers may have to cover some duties while waiting for new staff to arrive.
19
This means they don't have time to think about less immediate problems,
20
such as how to improve their service.
21
When staff leave, it can also severely affect the colleagues they leave behind.
22
It has a negative effect on remaining staff,
23
who may start to feel that they too should be thinking about leaving.
24
So what can be done to change this situation?
25
Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
26
When organising shifts, for example,
27
make sure you never give certain staff preferential treatment.
28
All staff should be given some choice about when they work,
29
and everyone should have to work some evening and weekend shifts.
30
If you treat staff fairly,
31
they'll be more likely to step in and help when extra staff are needed.
32
Keeping staff happy has other tangible benefits for the business.
33
Take the Dunwich Hotel as an example.
34
It had been experiencing a problem with staff complaints and in order to deal with this,
35
invested in staff training and improved staff conditions.
36
Not only did the level of complaints fall,
37
but they also noticed a significant increase in the amount each customer spent during their stay.
38
They have now introduced a customer loyalty scheme,
39
which is going really well.
40
Before you hear the rest of the talk,
41
you have some time to look at questions 15 to 20.
42
Now listen and answer questions 15 to 20.
43
Now I'd like to look at some ways you can reduce staff turnover in your hotels,
44
and I'll do this by giving some examples of hotels where I've done some training recently.
45
The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
46
They weren't made to feel they were partners who were contributing to the success of the business as a whole.
47
This situation has changed.
48
Junior staff, at all levels,
49
are regularly invited to meetings where their ideas are welcomed.
50
A year ago, the Portland recognised the need to invest in staff retention.
51
Their first step was to introduce a scheme for recognising talent amongst their employees.
52
The hope is that organising training for individuals with management potential will encourage them to stay with the business.
53
At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
54
As a reward, they're sent on an all-expenses-paid trip abroad every year.
55
Fun is an important element in the trips,
56
but there's also the opportunity to learn something useful.
57
This year's trip included a visit to a brewery,
58
where staff learned about the new beer that would be served in the hotel.
59
Pentlow Hotels identified that retention of junior reception staff was an issue.
60
In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
61
they introduced a management programme.
62
These staff were given additional responsibilities and a chance to work in various roles in the hotel.
63
Green Planet wanted to be seen as a caring employer.
64
To make life easier for staff,
65
many of whom had childcare responsibilities,
66
the hotel began issuing vouchers to help cover the cost of childcare.
67
Louise Marsh, at the Amesbury,
68
has one of the best staff retention rates in the business.
69
Since she joined the company,
70
she's made a huge effort to achieve this by creating a cooperative and supportive environment.
71
For her, the staff are part of a large family where everyone is valued.
72
OK, now I'd like to move on to the next slide.
73
That is the end of part two.
74
You now have half a minute to check your answers to part two.
75
Thank you.
下载应用
AI 为你说出的每个句子打分
TRENDING
热门
关于本课
在本课中，您将专注于提高听力和口语技能，通过分析酒店管理和高员工流动率的问题，学习相关的英语表达。您将通过聆听培训经理的讲解，掌握应对高员工流动带来的挑战的方法，并学习如何有效留住员工。此课程特别适合想要提高英语发音和听说能力的学员，尤其是在服务行业工作的人。
关键词汇与短语
- 员工流动率 (staff turnover)
- 培训经理 (training manager)
- 忠诚的员工 (loyal staff)
- 招聘新员工 (recruit new staff)
- 公平对待员工 (treat staff fairly)
- 员工培训 (staff training)
- 顾客忠诚计划 (customer loyalty scheme)
- 提供意见 (provide feedback)
练习技巧
在进行本视频的跟读练习时，建议您关注演讲者的语速和语调。由于演讲内容涉及到酒店管理的实际案例，讲解者在描述问题和解决方案时，语气可能会有所变化。请尽量模仿这种语调，以增强您的表达效果。通过仔细聆听和重复，可以有效提高您的英语发音。您可以录下自己的练习，然后对比原声，使用 看YouTube学英语 这种资源，帮助您更好地掌握发音和流利度。注意，适当的停顿和语速变化是提升您口语能力的关键。此外，您还可以在朋友或学习小组中进行互相练习，利用 shadowspeaks 的方式，增强您的听说流畅性。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。