शैडोइंग अभ्यास: Listening part two (Hotel management and high staff turnover) @ieltslisteningpro.24 - YouTube के साथ अंग्रेजी बोलना सीखें

B2
Part 2.
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75 वाक्य
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Part 2.
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You will hear a training manager giving a talk to a
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group of senior staff from a hotel chain about the problem of high staff turnover.
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First you have some time to look at questions 11 to 14.
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Now listen carefully and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing,
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it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs,
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such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems,
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such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff,
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who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organising shifts, for example,
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make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work,
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and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly,
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they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme,
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which is going really well.
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Before you hear the rest of the talk,
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you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels,
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are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips,
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but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery,
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where staff learned about the new beer that would be served in the hotel.
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Pentlow Hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Green Planet wanted to be seen as a caring employer.
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To make life easier for staff,
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many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh, at the Amesbury,
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has one of the best staff retention rates in the business.
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Since she joined the company,
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she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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OK, now I'd like to move on to the next slide.
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That is the end of part two.
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You now have half a minute to check your answers to part two.
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Thank you.

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लोकप्रिय

इस वीडियो के साथ बोलने का अभ्यास क्यों करें?

जब आप इस वीडियो को सुनते हैं, तो आप न केवल होटल प्रबंधन के क्षेत्र में उच्च कर्मचारी टर्नओवर की समस्याओं के बारे में जानकारी प्राप्त करते हैं, बल्कि आप अंग्रेजी बोलने का अभ्यास भी कर सकते हैं। यह वीडियो होटल प्रबंधन के पर्यावरण में वास्तविक जीवन की स्थितियों को दर्शाता है, जो आपकी अंग्रेजी बोलने की क्षमताओं को विकसित करने में सहायक है। अंग्रेजी शैडोइंग तकनीक के माध्यम से, आप सुन रहे शब्दों के साथ खुद को त्वरित रूप से दोहरा सकते हैं, जिससे आपकी उच्चारण में सुधार होगा और आपके वाक्य गFormation में निपुणता आएगी।

व्याकरण और संदर्भ में अभिव्यक्तियाँ

वीडियो में कुछ प्रमुख वाक्य संरचनाएँ और अभिव्यक्तियाँ हैं जिन्हें समझना आपके लिए फायदेमंद हो सकता है:

  • “It can make life difficult for everyone.” - यह एक सामान्य रूप से उपयोग किया जाने वाला वाक्य है जो ख़ास परिस्थितियों में कठिनाई को दर्शाता है।
  • “Staff are constantly changing.” - इस संरचना में 'are' का उपयोग वर्तमान काल में किया गया है, जो क्रिया के प्रभाव को स्पष्ट करता है।
  • “What can be done to change this situation?” - यहाँ पर ‘can’ के उपयोग से संभावनाओं का संकेत मिलता है। यह आपके वार्तालाप में प्रश्न पूछने की क्षमता को बेहतर बनाने में मदद करेगा।
  • “They weren’t made to feel.” - इस संरचना में पासिव वॉयस का उपयोग किया गया है, जो परिस्थितियों को अधिक प्रभावशाली बनाता है।

सामान्य उच्चारण जाल

वीडियो में कुछ शब्दों और अभिव्यक्तियों का उच्चारण चुनौतीपूर्ण हो सकता है:

  • “Turnover” - इसे सही ढंग से उच्चारित करना आवश्यक है, अन्यथा अर्थ का गलतफहमी हो सकती है।
  • “Experience” - इस शब्द का उच्चारण कई लोगों के लिए कठिन हो सकता है, इसे सही तरीके से बोलने पर ध्यान दें।
  • “Feedback” - यह एक सामान्य व्यवसायिक शब्द है, लेकिन इसके उच्चारण में ‘ee’ ध्वनि का सही इस्तेमाल आवश्यक है।

इन शब्दों पर ध्यान केंद्रित करके और अंग्रेजी उच्चारण में सुधार के लिए नियमित रूप से अभ्यास करके, आप अपने बोली में बेहतर हो सकते हैं। इस वीडियो के साथ अंग्रेजी बोलने का अभ्यास करें और shadowspeak तकनीक का उपयोग करके अपनी अंग्रेजी बोलने की कौशल को और विकसित करें।

शैडोइंग तकनीक क्या है?

शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।

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