쉐도잉 연습: Learn Hotel English | Handling Problems at Check-In - 영상으로 영어 말하기 배우기
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262 문장
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Hello, we have a reservation under the name Tom.
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I'm sorry sir, I don't see a reservation under that name.
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This is unbelievable.
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How can two hotels...
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Almost the name.
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This is so confusing.
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Tom, eh?
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Breathe.
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It's OK.
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Welcome back to Daily English Talk, the channel where you learn real, everyday English.
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I am Lily.
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And I am Tom.
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If this is your first time here, welcome to the family.
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We are so happy you found us.
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If you enjoyed this video and want to support the channel, you can send a super thanks.
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Your support helps me keep making fun and easy English videos.
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Thank you so much.
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So hit that subscribe button and the bell icon right now so you never miss an episode.
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And today's topic is one that every traveler needs.
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We are talking about hotels.
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Specifically, checking into a hotel when things go wrong.
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And Tom and I have a very personal story about this topic today.
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Tom Hanks: Very personal, very real, and honestly, a little embarrassing.
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Mostly for Tom.
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Mostly for me, yes.
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Let's get into it.
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So Tom and I traveled together last year.
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We arrived at the hotel after a very long journey.
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Tom walked up to the front desk, gave his name, and waited.
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The woman at the desk looked at her screen.
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Then she looked at Tom.
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Then she looked at her screen again.
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Oh, I remember this moment very clearly.
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And then she said something that made Tom very, very frustrated.
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question.
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What did the woman at the front desk say to Tom that made him lose his patience? Was it A.
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Your card has been declined, B.
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I can't see your reservation, or C.
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We gave your room to another guest?
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Leave your answer in the comments.
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We will tell you at the end of the episode.
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And trust me, what actually happened is even more interesting than the options.
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Okay, let's begin.
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So Tom, let's tell everyone about our trip last spring because it is the perfect example of hotel check -in problems.
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Yes.
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Okay, so we decided to take a little weekend trip together.
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I organized everything, the train tickets, the hotel, the whole schedule. to organize.
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I do, usually very well.
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Anyway, we took a four -hour train ride.
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By the time we arrived at the hotel, we were both exhausted.
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Ugh, my feet were hurting, my back was hurting, I just wanted to sit down.
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Me too!
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So I walked straight up to the front desk, very confident.
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"Hello, we have a reservation under the name Tom." The woman smiled, started typing, and then stopped.
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Typed again, then looked up at me and said, "I'm sorry, sir, I don't see a reservation under that name." And I saw Tom's face change immediately.
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I showed her my confirmation email.
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She looked at it carefully, then she said, "Sir, I think I see the problem.
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This confirmation is from a different hotel." He booked the wrong hotel.
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There are two hotels in that city with almost the same name.
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I was tired, hungry, and now I find out I booked us into the completely wrong place.
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I put my bag down on the floor loudly and I said, "This is unbelievable!
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How can two hotels have almost the same name?
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This is so confusing !" And my voice was getting louder with every word.
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People in the lobby started turning around.
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A small child near the sofa looked at me with very big eyes.
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So I put my hand on Tom's arm and said, Tom, hey, breathe.
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It's okay.
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Then I smiled at the woman at the desk and said, I'm so sorry.
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We are very tired.
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Could you help us?
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Do you have any rooms available tonight?
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And she was incredibly kind.
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She said there was one room available, a deluxe room.
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$60 more than a standard room and I could feel Tom about to explode again.
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I opened my mouth.
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So I gently squeezed his arm.
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Then I asked the woman, We've been traveling all day.
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Is there anything you can do for us?
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She called the manager.
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Lily explained everything calmly and politely, and the manager gave us the deluxe room at the standard price as a courtesy.
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Problem solved with Calm English.
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I picked up my bag very quietly.
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I did not make eye contact with the child near the sofa.
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We went upstairs to a beautiful room with a huge window and an amazing view.
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And I laughed at Tom for about five minutes.
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She did.
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But then she said something I will never forget.
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Tom, it happens to everyone.
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The important thing is you calm down and we solved it together.
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And that is exactly what today's lesson is about.
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The English you need for hotel problems, even when you are tired and frustrated.
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Let's learn it.
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especially when there is a problem, you need to sound calm and polite.
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And in English, the way you say something is just as important as what you say.
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And today we have two very powerful and very simple grammar structures.
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The first one is Could you?
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Could you is a polite way to ask someone to do something for you.
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Listen to some examples: Could you check my reservation again, please?
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Could you call the manager?
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Could you give us a different room?
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You see the pattern?
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"Could you" plus a verb.
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Simple and polite.
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Let's practice together.
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Repeat after me.
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Could you check my reservation, please?
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Say it.
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Excellent.
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One more.
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Could you give us a room for tonight?
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Your turn.
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Now the second structure i would like i would like is
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a polite way to say what you want it is much
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softer than just saying i want here are some examples i would like to check in please
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I would like a room on a higher floor.
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I would like a late checkout.
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In everyday conversation, we often shorten this to "I'd like." It sounds more natural.
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"I'd like to check in, please." Let's practice.
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Repeat after me.
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I'd like to check in please.
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Great, you are doing so well.
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Now let's move to the phrases.
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Phrase number one: I have a reservation.
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I have a reservation.
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Repeat it with me.
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I have a reservation.
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This is always your opening line at the front desk.
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It tells the hotel that you booked a room in advance.
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You can add your name.
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I have a reservation under the name Tom.
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The phrase "under the name" means the booking is in your name.
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Tom said this very confidently at the wrong hotel.
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Very confidently at the completely wrong hotel, but the phrase itself is correct.
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Let's practice.
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I have a reservation under the name and say your own name.
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Go.
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Perfect.
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Remember this phrase.
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It is the first thing you say every time.
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Phrase number two: Could you check my reservation again, please?
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Could you check my reservation again, please?
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Repeat it.
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This phrase is for when the hotel says they cannot find your booking.
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Instead of getting frustrated, like me, you stay calm and ask them to try again.
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The word again is important.
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It means you are asking them to try one more time, and please at the end makes it very polite.
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I wish I had used this phrase first instead of getting louder and louder.
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You did eventually calm down.
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Eventually, yes.
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Okay, everyone, repeat after me.
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Could you check my reservation again, please?
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Go!
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One more time.
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Beautiful.
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Phrase number three.
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There seems to be a problem.
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There seems to be a problem.
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Say it with me.
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There seems to be a problem.
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The phrase "there seems to be" is very useful because it is soft.
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You are not saying "there is a problem," which can sound aggressive.
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You are saying "it looks like there might be a problem." Much more polite.
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You can finish the sentence in different ways.
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There seems to be a problem with my reservation.
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There seems to be a problem with my room.
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There seems to be a problem with the keycard.
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When I spoke to the front desk for Tom, I used this kind of language: soft and calm, and it made the conversation much easier.
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Proudly.
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Lily is very good at this.
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I am still learning.
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You are improving.
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Okay, everyone, repeat after me.
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There seems to be a problem with my reservation.
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Your turn.
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Great job!
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Phrase number four.
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My key card doesn't work.
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My key card doesn't work.
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Repeat it.
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A key card is the small plastic card that opens your hotel room door.
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It looks like a credit card.
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You hold it near the door reader and the door opens.
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Usually.
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Usually.
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If it does not work, you go back to the front desk and say this phrase calmly,
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"My keycard doesn't work." They will give you a new one in about 30 seconds.
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Has your keycard ever stopped working at a hotel?
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Yes.
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Once I put my keycard next to my phone in my pocket, and the phone demagnetized the card, completely stopped working.
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Oh, really?
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Yes.
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So a tip from me to you, do not keep your hotel keycard next to your phone or any electronic device.
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Keep it separate.
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Very useful tip!
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Okay, Repeat after me.
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Excuse me, my key card doesn't work.
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go excellent phrase number five is there anything you can do for us is there anything you can do for us
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Repeat it with me.
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Is there anything you can do for us?
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This is a very powerful and very polite phrase.
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You use it when you have a problem and you want the hotel to help you.
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You are not demanding, you are asking.
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And that makes a big difference.
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This is basically what Lily said to the manager at our hotel, and it worked perfectly.
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When you say this phrase with a calm voice and a friendly face, for you.
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Maybe a discount, maybe a room upgrade, maybe a free breakfast.
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We got a room upgrade because Lily asked nicely.
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Polite English is powerful English.
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Everyone repeat Is there anything you can do for us?
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Your turn.
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One more time.
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Very good.
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And our final phrase, "We've been traveling all day." Say it with me.
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We've been traveling all day.
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This phrase gives the hotel staff some context.
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It explains why you are tired, why you need a room tonight.
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It adds a human element to the conversation.
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And you can add this phrase before or after your request.
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For example, we've been traveling all day.
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Is there anything you can do for us?
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It sounds very natural.
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When Lily said something like this to the manager, his whole face changed.
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He looked at us with more sympathy immediately.
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People want to help.
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Give them a reason to help you by being honest and kind.
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Everyone, let's practice the full combination.
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Ready?
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Repeat after me.
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traveling all day, is there anything you can do for us?
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Fantastic!
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You are ready for any hotel in the world.
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Okay, let's review all six phrases from today.
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Repeat each one after us.
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Number 1 I have a reservation under the name Say it!
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Number 2.
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Could you check my reservation again, please?
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Go!
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Number three there seems to be a problem with my reservation your turn #4.
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My keycard doesn't work.
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Repeat.
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Number 5.
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Is there anything you can do for us?
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Say it!
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#6 We've been traveling all day.
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One more time.
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You did it!
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All six phrases.
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Write them down, practice them tonight, say them out loud.
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And remember the big lesson from our story today.
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When something goes wrong, take a breath, stay calm, use polite English.
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It always, always works better than getting angry.
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Ask Tom, he knows from experience.
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I have the room upgrade to prove it, even if Lily had to do the talking.
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And that is what started the whole chain of events!
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My own mistake.
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Fully my own mistake.
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So the lesson is also this: always double -check the full name and address of your hotel before you travel.
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Please, learn from me.
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Check the address.
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Thank you so much for watching today's episode of Daily English Talk.
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We hope you had fun and learned something useful.
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miss one we will see you tomorrow take care bye bye
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이 비디오로 말하기 연습을 하는 이유는 무엇인가요?
여행을 하면서 만날 수 있는 다양한 상황 중 호텔 체크인 문제는 많은 사람들에게 공감되는 경험입니다. 이 비디오는 그러한 일상적인 상황을 다루고 있어, 실제 대화에서 유용한 표현 및 문맥을 익힐 수 있는 기회를 제공합니다. 영어 회화 연습을 하며 이와 같은 상황을 시뮬레이션하면, 외국 여행 중 예상치 못한 문제를 해결하는 데 도움이 될 수 있습니다. 또한, shadowspeak 기법을 활용하여 실제 대화 방식에 가까운 발음과 억양을 연습할 수 있는 좋은 기회가 됩니다.
문맥 속 문법 및 표현 분석
- "I don't see a reservation under that name." - 이것은 부정 형태의 표현으로, 예약이 확인되지 않았음을 예의 있게 전달합니다. 이 표현은 문제 상황에서 중요한 역할을 하며, 비슷한 상황에서 유용하게 사용될 수 있습니다.
- "This is unbelievable." - 놀라움이나 실망감을 전달하는 강한 표현입니다. 감정을 효과적으로 표현할 수 있는 방법을 배울 수 있습니다.
- "How can two hotels... Almost the name." - 혼란스러운 상황에서 불만을 토로하는 구문입니다. 이 표현에서는 'almost'와 같은 단어 선택이 중요합니다.
- "Welcome back to Daily English Talk." - 반가움을 표현하는 기본적인 문장 구조로, 비금전적 관계를 유지하면서 격려를 전달할 수 있습니다.
일반적인 발음 함정
비디오에서 몇 가지 발음이 특히 어려울 수 있습니다. 예를 들어 "reservation"이라는 단어는 발음이 복잡하며, 특히 'v'와 'r'의 소리가 연결될 때 다루기 힘들 수 있습니다. 또 다른 발음 함정으로는 "unbelievable" 같은 단어가 있습니다. 이러한 발음 연습은 영어 발음 교정에 매우 중요하며, IELTS 스피킹에도 큰 도움이 될 것입니다. 이 비디오를 보면서 자연스럽게 따라 읽는 연습이 필요하며, 반복적으로 연습함으로써 개선할 수 있습니다.
이 영상의 문법
화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.
| 문형 | 영상 속 표현 |
|---|---|
| 현재완료진행 have/has been + -ing — 전에 시작해 지금도 계속되는 동작 | We've been traveling |
| 동사 + -ing enjoy, keep, stop… + -ing — 뒤에 -ing형이 오는 동사 | keep making · started typing · started turning |
| 비교급 -er than / more … than — 두 대상을 비교 | more interesting than · softer than · better than |
| 과거진행 was/were + -ing — 과거의 어느 시점에 진행 중이던 동작 | were hurting · was getting |
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.