Luyện nói tiếng Anh bằng Shadowing qua video: CABIN CREW Interview Questions and Answers! PASS Your Cabin Crew Interview!
Chọn chế độ luyện tập
Mỗi chế độ mở một phòng luyện tập toàn màn hình.
129 câu
Nếu các câu quá ngắn hoặc quá dài, hãy bấm Edit để chỉnh sửa.
1
Hello there, everybody.
Xin chào mọi người.
2
My name is Richard McMunn from the Cabin Crew Interview Training Company, HowToBecome .com.
Tên tôi là Richard McMunn đến từ công ty đào tạo phỏng vấn tiếp viên hàng không HowToBecome.com.
3
And in this tutorial, I'm going to teach you how to pass your cabin crew interview.
4
To do this, I'm going to give you a number of sample interview questions, tips on how to answer them successfully,
5
and then some suggested answers that you can use during your preparation.
6
Now, before I get into the sample questions and answers, a very warm welcome to this tutorial from me me.
7
My name is Richard McMunn
8
and I've been helping people like you to successfully pass their cabin crew interview for many years now.
9
Please do subscribe to my channel by clicking the red button below the video
10
and that way you will not miss out on any of the video tutorials that I'm uploading every week.
11
I do hope you like this tutorial.
12
If you do, I would appreciate it if you gave the video a thumbs up.
13
And don't forget to connect with me on LinkedIn.
14
I've put the link to LinkedIn in the description below the video so you You can connect with me on there, and if you do have any questions,
15
you can ask them to me on LinkedIn.
16
Also, in return, tell me the name of the airline
17
that you're applying for or that you're being interviewed for in the comments section below this video, and I will come on here each day
18
and give you a list of specific cabin crew interview questions that I think you should prepare for for that particular airline.
19
Okay, let's get straight into the tutorial.
20
Now there are three different types of cabin crew interview question that you need to prepare for.
21
There are motivational type questions, interview questions such as why do you want to be cabin crew?
Có những câu hỏi dạng khuyến khích, và các câu hỏi phỏng vấn như tại sao bạn muốn trở thành tiếp viên hàng không?
22
Why are you the best candidate and what can you bring to this role?
23
There are also behavioural or situational type questions where you have to respond by giving evidence of how you answer the question.
24
So the question might be, what's the best example of customer service you have ever seen?
25
Describe a time when you were flexible in a work related scenario.
26
Describe a time when you delivered excellent customer service
27
and also describe a time when you remained calm in a difficult and pressurized situation.
28
And there are also knowledge -based interview questions.
29
And these are questions such as, what challenges is our airline facing right now?
30
And how can you help us as cabin crew to overcome these?
31
Okay, so motivational questions, behavioral type, and knowledge -based interview questions.
32
And that's what we're going to focus on today during this tutorial.
33
So question number one, why do you want to be cabin crew?
34
Now, this is a motivational type interview question, and it's probably going to be one of the first questions
35
or the second question that you could get asked during your cabin crew interview.
36
So it's important you get off on the right foot and that you give a unique answer.
37
So how do you give a unique answer to that cabin crew interview question?
38
So when responding to this one, concentrate on covering the following elements.
39
Start off by giving them the main reason why you want to be cabin crew.
40
Now, that might be your ambition, it could be your passion, or perhaps you have flown with that airline before
41
and you have been suitably impressed with what you've seen by how the cabin crew operate and the service you received.
42
Think about the suitability of your personal qualities and attributes that are relevant to the job description.
43
So if you think about the personal qualities required, the fact that you have to be someone who takes responsibility,
44
a positive role model, you enjoy the variety of the role as well.
45
So think about the positive aspects, variety, flexibility, working with other people, the responsibility that you will have as well.
46
Also, you need to be someone who enjoys helping others.
47
Okay, cabin crew are really patient in their role, and they have to be able to deliver outstanding customer care.
48
Now, I already alluded to this a few seconds ago, and one of the great things to mention within this particular response to the interview question, why do you want to be cabin crew,
49
is that you'd like to be a positive role model
50
and an ambassador for the airline because the airline can only succeed if cabin crew do a brilliant job, okay?
51
Because the passengers
52
will spend a lot of time with cabin crew and then they will form an impression about the service they have received.
53
So here's my sample response for you.
54
And by the way, I'm going to tell you where you can download these slides
55
and get a copy of the responses during this video.
56
This is This is something that I've wanted to do for a long time.
57
I can remember flying with your airline many years ago
58
and I watched how the cabin crew worked together to make the flight experience perfect.
59
I can also remember one of the cabin crew dealing with a passenger who was having a problem with their child.
60
The way she dealt with the situation made me realize cabin crew have so much responsibility
61
and they also need to have a diverse skill set.
62
For those reasons, I very much want to be part of your team
63
and help you take your brand forward by providing excellent service and care to your passengers.
64
Now, although I enjoy my current job, I would now like a career that is more challenging, that is more varied and exciting.
65
Having studied the job description of Cabin Crew in detail, I believe my own personal qualities would suit the role of Cabin Crew,
66
and I get great satisfaction from working in a team environment where everybody is working towards the same goal.
67
Now, I understand
68
that delivering a high level of service to the customer is a great way is a priority in this industry, and this is something I would enjoy doing." So that's a great,
69
solid response, and it covers those other things that I mentioned before.
70
It talks about the positive aspects, how your skill set matches it as well, and the reasons why you want to join their particular airline.
71
Next cabin crew interview question.
72
Describe a time when you dealt with a difficult customer.
73
Pretty much a guaranteed question.
74
Now don't forget, this is a situational type question, and how you respond to this is using the STAR technique week.
75
You tell the interview panel the situation you were in, the task that needed to be done, the action that you took, and then the result.
76
So when I give you the answer to this question, we're going to break it down in situation, task, action, results, and make it easy for you.
77
Okay, here we go.
78
In my current job, I was covering a customer care assistant during sick leave.
79
A customer approached the desk to make a complaint about the poor service she had received the previous day.
80
It was my job to deal with the task effectively, collecting as much information as possible and resolving the issue to the satisfaction of the customer, whilst also following company complaints procedures.
81
I started off by listening carefully to the complaint, whilst showing effective listening skills and soft body language.
82
After I had listened to the complaint, I asked a number of probing questions to get to the bottom of the situation.
83
I then apologized to the customer and explained how I was going to resolve the situation.
84
I finally asked them if they were happy with my proposed resolution, to which they they confirmed they were.
85
The result was a success as I managed to resolve the complaint to their satisfaction.
86
I replaced the faulty goods they had received and also issued a credit note due to the inconvenience that had been caused.
87
The customer was very happy with the resolution and thanked me for my professionalism." Now, you can see that this response that I've given is in detail and it is using situation,
88
task, action result
89
and that ensures that you provide evidence of
90
when you've been in this type of situation because what they're doing with that question, describe a time when you dealt with a difficult customer, is it's basically the same as what you'll be doing when you're cabin crew.
91
And if you've got evidence of when you've already done that, then you will be able to cross -match those skills within the cabin crew role.
92
Okay, next question.
93
This is a knowledge -based interview question.
94
What challenges will our airline face in the future, and how could you as cabin crew help us to overcome these?
95
So this is what I would think about.
96
So this type of question serves two main purposes for the interview panel.
97
The first purpose is that it assesses how much you understand about the airline industry in terms of its competitiveness.
98
The airline industry is really, really competitive, and cabin crew have to do a brilliant job
99
because customers or flight passengers will only come back if cabin crew do a brilliant job.
100
Now, the second purpose is that it assesses your awareness of how influential cabin crew staff are in their role.
101
Cabin crew are some of the most important employees of an airline airline.
102
If passengers have an unpleasant experience during a flight, then they're unlikely to return to that airline because they've got choice.
103
There are so many different airlines to choose from, and obviously competition is fierce.
104
So staying ahead of the game and providing an exceptional level of service is really important to the airline.
105
Now, even if the airline is low budget in terms of its airfare price, it is still important that the cabin crew staff are friendly, helpful, and totally customer focused.
106
So here's my sample response.
107
The airline industry is extremely competitive and the expectations of the customer is always on the increase.
108
People generally want to pay less for their service, but they still expect a high level of customer service.
109
Now, in addition to the competitiveness of the modern day market,
110
there is also the issue of security and the financial implications this has in terms of additional training and advanced security measures.
111
The cost of fuel and salary expenses will continue to increase, which will undoubtedly influence the cost of the product.
112
Therefore, it is important that cabin crew provide the highest level of customer service at all times.
113
Customers are prepared to pay that little bit extra for a high quality service and cabin crew are responsible for delivering it.
114
Ensuring the customer is satisfied with the service will mean they
115
are far more likely to come back to the airline time and time again.
116
More importantly, however, they will recommend the airline to their friends and relatives.
117
So that is an intelligent response to that question and it shows
118
that you understand the impact that you have on the role and the fact that passengers will come back.
119
So other things that you might consider when responding to that interview question, you might think about the carbon footprint and the impact of air travel on climate change,
120
taking payments on board as we progressively move away from a cash -based society, ensuring all routes are profitable and managing the increased demand for flights.
121
So those are If you'd like more of these interview questions and answers, click the link below the video, or you can go to my website,
122
mycabincrewinterview .com, and then you can get a load more sample interview questions and answers.
123
Don't forget to tell me what airline you're applying for in the comments section below the video.
124
If you go through to my website, mycabincrewinterview .com, it will take you through to this page, and you can get instant access.
125
you can watch the video there of our employee talking about this training course, and you can get access to this training video.
126
It's an online course.
127
It'll cost you like literally seven pounds, and you can get access to over 50 training modules that will teach you how to pass your cabin crew interview.
128
Like I say, if you've got a cabin crew interview coming up, tell me the name of the airline in the comments section below, and I'll give you a list of questions to prepare for.
129
Guys, thank you for watching and I wish you all the very best in your pursuit to passing your cabin crew interview.
Tải Ứng Dụng
Mọi thứ bạn cần để nói trôi chảy
Chấm điểm AIChấm từng câu nói
Luyện IPAThành thạo mọi âm
Từ vựngMở rộng vốn từ
Game Từ vựngHọc qua chơi
Cùng kênh
B1ACCOUNTS RECEIVABLE INTERVIEW QUESTIONS & ANSWERS (Pass an Accounts Receivable Clerk job Interview!)
Interview EnglishWorking Adults
B22
SAFETY OFFICER Interview Questions & Answers | (HSE Safety Officer Questions & Answers!)
Interview EnglishWorking Adults
B13
WHAT IS YOUR BIGGEST WEAKNESS? (The BEST ANSWER to this COMMON Interview Question!)
Interview EnglishWorking Adults
B22
LAST-MINUTE INTERVIEW PREP! (How to PASS in UNDER 10 MINUTES) 100% PASS!
Interview EnglishWorking Adults
B23
TOP 7 SITUATIONAL Interview Questions & ANSWERS!
Interview EnglishWorking Adults
B11
SOFTWARE ENGINEER Interview Questions & TOP SCORING ANSWERS!
Interview EnglishWorking Adults
B21
SUPPLY CHAIN MANAGER Interview Questions & Answers! HOW TO PASS a Supply Chain Management Interview!
Interview EnglishWorking Adults
B25
16 AMAZON STAR METHOD INTERVIEW ANSWERS! (Amazon Leadership Principles Interview Questions!)
Interview EnglishWorking Adults
B22
22 ACCOUNTS PAYABLE INTERVIEW QUESTIONS & ANSWERS! How to PASS an ACCOUNTING Job Interview!
Business EnglishInterview EnglishWorking Adults
B22
QUALITY CONTROL Interview Questions & Answers! (Inspector, Manager + Assessor Interview Questions!
Business EnglishInterview EnglishUniversity Students
B22
What Are Your Career Goals? (How to ANSWER this TRICKY Interview QUESTION!)
Business EnglishInterview EnglishUniversity Students
C11
QUALITY ENGINEER Interview Questions & Answers! (How to PASS a Quality Engineer Job Interview!)
Business EnglishInterview EnglishUniversity Students
B22
HOW TO ANSWER: Tell Me About Yourself! INTERVIEW QUESTION (How to INTRODUCE YOURSELF in INTERVIEWS!)
Interview EnglishWorking Adults
C12
SCRUM MASTER Interview Questions & ANSWERS for 2024! (How To PREPARE for a SCRUM MASTER INTERVIEW!)
Business EnglishInterview EnglishWorking Adults
B25
10 INCREDIBLY POWERFUL WORDS TO SAY IN A JOB INTERVIEW! (How to PASS a Job Interview!)
Business EnglishInterview EnglishUniversity Students
B22
17 QUESTIONS TO ASK AT THE END OF A JOB INTERVIEW! (GET HIRED FAST!)
Business EnglishInterview EnglishUniversity Students
B25
SENIOR ACCOUNTANT Interview Questions & Answers! (How to PASS a Senior Accounting Job Intervieww!)
Business EnglishInterview EnglishUniversity Students
B1HOTEL INTERVIEW QUESTIONS & ANSWERS! (How to PREPARE for a HOTEL JOB INTERVIEW!)
Business EnglishInterview EnglishUniversity Students
B27
AI (Artificial Intelligence) JOB INTERVIEW QUESTIONS & ANSWERS! (How to PASS an AI JOB INTERVIEW!)
Business EnglishInterview EnglishUniversity Students
B28
How To Introduce Yourself In An Interview! (The BEST ANSWER!)
Business EnglishInterview EnglishUniversity Students
FOR YOU
Video gợi ý
B22
218 câu
CABIN CREW Interview Questions & Answers!
Business EnglishInterview EnglishUniversity Students
B21
85 câu
English Job Interviews
Interview EnglishWorking Adults
B22
214 câu
Phlebotomy Job Interview Questions and Answers! Get hired!
Interview EnglishWorking Adults
B2151 câu
How to ACTUALLY ace your cabin crew interview!✈️✨
Interview EnglishWorking Adults
B2116 câu
✈️ How To Pass Emirates Open Days: Emirates Group Discussion | Emirates Interview
Interview EnglishWorking Adults
B21
258 câu
Operations Manager Interview Questions & Winning Answers (Complete Guide)
Interview EnglishWorking Adults
B21
181 câu
How to Become a Flight Attendant in 2025 (Step-by-Step Guide!)
Interview EnglishDaily ConversationWorking Adults
B21
192 câu
How to Apply for Etihad Airways (2025) Cabin Crew Recruitment Process & Application Status Explained
Interview EnglishWorking Adults
B2189 câu
MASTER the EMIRATES Crew INTERVIEW: 11 Essential Questions
Interview EnglishWorking Adults
B291
14 câu
Job Interview English 🇬🇧 | Real Conversation Practice (B1–B2 Level)
Interview EnglishWorking Adults
B2111 câu
EMIRATES CABIN CREW REQUIREMENTS & QUALIFICATIONS | How to become a flight attendant in 2025
Interview EnglishWorking Adults
Tại sao nên thực hành nói với video này?
Nếu bạn đang tìm kiếm một cách hiệu quả để cải thiện kỹ năng nói tiếng Anh của mình, video này chính là một nguồn tài liệu quý giá. Trong video, Richard McMunn chia sẻ những câu hỏi phỏng vấn cabin crew và cách trả lời chúng. Điều này không chỉ giúp bạn chuẩn bị cho phỏng vấn mà còn giúp bạn luyện tập kỹ năng giao tiếp và phát âm tiếng Anh chuẩn. Bằng cách thực hành shadow speak hoặc shadowing tiếng anh với video, bạn sẽ cải thiện khả năng phản xạ ngôn ngữ của mình, từ đó tự tin hơn khi nói chuyện trong các tình huống thực tế.
Cấu trúc ngữ pháp & Biểu thức trong ngữ cảnh
Trong cuộc đối thoại, có một số cấu trúc ngữ pháp và biểu thức quan trọng mà bạn có thể áp dụng vào giao tiếp hàng ngày. Dưới đây là một số điểm nổi bật:
- “Why do you want to be cabin crew?”: Câu hỏi này là một ví dụ điển hình về cách đặt câu hỏi trong phỏng vấn. Bạn có thể thay đổi chủ ngữ và động từ để tạo ra nhiều câu hỏi khác nhau.
- “Describe a time when you...” : Dạng câu này giúp bạn đưa ra ví dụ cụ thể, điều này rất quan trọng trong giao tiếp để minh họa cho ý kiến của mình.
- “What can you bring to this role?”: Câu hỏi này không chỉ là một câu hỏi phỏng vấn mà còn thể hiện cách bạn có thể giới thiệu bản thân và những gì bạn có thể đóng góp.
Việc học các cấu trúc này sẽ giúp bạn tự tin hơn trong giao tiếp và nâng cao khả năng diễn đạt của mình.
Những cạm bẫy phát âm phổ biến
Khi luyện tập phát âm qua video, bạn có thể gặp một số từ hoặc cụm từ khó phát âm. Một số điểm cần lưu ý bao gồm:
- Các từ như “cabin crew” có thể dễ dàng bị nhầm lẫn nếu bạn không chú ý đến ngữ điệu và nhấn âm.
- Cách phát âm các từ “customer service” cũng có thể gây khó khăn. Hãy chú ý đến cách nhấn âm và intonation khi bạn luyện tập.
- Đặc biệt, khi nói nhanh, bạn có thể bỏ lỡ một số âm thanh. Hãy thực hành shadow speech để cải thiện vấn đề này.
Bằng cách chú ý đến những cạm bẫy này và thực hành liên tục, bạn sẽ dần dần hoàn thiện khả năng phát âm tiếng Anh của mình.
Ngữ pháp trong video
Những cấu trúc người nói dùng nhiều nhất, kèm đúng cụm từ trong video:
| Cấu trúc | Trong video |
|---|---|
| Thì hiện tại hoàn thành have/has + quá khứ phân từ — việc đã xảy ra nhưng còn liên quan đến hiện tại | I've put · have ever seen · have flown |
| Câu bị động be + quá khứ phân từ — nhấn vào việc xảy ra, không phải người làm | being interviewed · be done · had been caused |
| Mệnh đề quan hệ who / which + mệnh đề — thêm thông tin về người hoặc vật | someone who takes · someone who enjoys · increase, which will |
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.