تدريب Shadowing: Reimagining IT with ChatGPT - تعلم التحدث بالإنجليزية عبر الفيديو

Hi, I'm Kunal Malik, and I lead the global IT team at OpenAI.

Adding AI to just specific parts of the process is not going to be enough.

To really reimagine the process completely is the paradigm in which we can transform.

We look at it in three layers.

How we amplify individuals by giving them AI tools so that they can increase their throughput.

How we amplify an entire team, that's where you have to go to the end-to-end workflow and how you amplify the entire company.

And what we've seen using ChatGPT work is amazing.

We've seen 5 to 10x increase in throughput of individuals.

The biggest operating model shift is that everybody is becoming a builder.

And what's interesting is that folks that are closest to the problem actually know how to create the best solutions with AI.

Historically, in IT organizations, whenever you have a problem, you come to a physical help desk location or you file a ticket with IT in order for that to be addressed.

Here at OpenAI, we've deployed IT agent.

Rather than coming and waiting hours or days for a human to see your task and help you with it, you get immediate feedback around what you can do to unblock yourself,

or it's escalated to a human queue with context, or the IT agent itself will actually resolve that task for you.

It also enables our human help desk teams to be able to focus on those really critical tasks

that have high security needs or things that humans are really just uniquely positioned to do.

I've seen a lot of our support team actually go and build their own microsites, build their own agents to be able to help them do their jobs more efficiently.

Take processes within IT and transform them and really build that credibility to understand how value can be created with AI.

Software used to be governed and assessed at a point of time.

And that limits its ability to truly understand software for a fast growing company.

There are hundreds if not thousands of software in any given company.

The tool was able to first group them into roughly 30 categories.

ChatTPT work with able to do is give me an initial assessment of what software should potentially keep and grow, and then looking at the risks and governance around them.

It actually gave me the first set of advice.

A third you need to review, a third you need to retain, another third we need to defer.

With the new process, what we think 70% of the software needs can be met with existing software without buying new software.

So it's a very powerful analysis that traditionally I think I would take a couple months to get to.

Teams that are learning from use cases can then take those learnings, be the starting point for other teams, making those teams further ahead.

We created the Ticket Dispenser skill that allows you to just dispense five tickets

based off of the highest priority or aging ticket, based off of SLA breach.

This is where we store all of our skills that the IT support team has created.

It's a good way of sharing skills so

that everyone stays in sync with the whole team and everyone's using a fresh, up-to-date skill.

CIOs at this point have to make these big bets on

how they want to create the right foundation for the company to unlock the value from AI.

Having the ability to experiment, to test, to deploy, that allows them to achieve the outcomes much quicker.

That is collective acceleration.

Cool.

I'm getting nuggets in there.

Yeah, that's nice.

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ما هي تقنية التظليل الصوتي؟

التظليل الصوتي (Shadowing) تقنية تعلم لغة مدعومة علمياً، طُورت أصلاً لتدريب المترجمين الفوريين المحترفين. الطريقة بسيطة لكنها قوية: تستمع لصوت إنجليزي أصلي وتكرره فوراً بصوت عالٍ — كظل يتبع المتحدث بتأخير 1-2 ثانية. تُظهر الأبحاث تحسناً كبيراً في دقة النطق والتنغيم والإيقاع وربط الأصوات والاستماع والطلاقة.

تقنية الشادوينغ: اقرأ الدليل الكامل خطوة بخطوة →

تدريب Shadowing: Reimagining IT with ChatGPT - تعلم التحدث بالإنجليزية عبر الفيديو

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ما هي تقنية التظليل الصوتي؟