Prática de Shadowing: Reimagining IT with ChatGPT - Aprenda a falar inglês com vídeo

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Hi, I'm Kunal Malik, and I lead the global IT team at OpenAI.
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Adding AI to just specific parts of the process is not going to be enough.
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To really reimagine the process completely is the paradigm in which we can transform.
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We look at it in three layers.
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How we amplify individuals by giving them AI tools so that they can increase their throughput.
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How we amplify an entire team, that's where you have to go to the end-to-end workflow and how you amplify the entire company.
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And what we've seen using ChatGPT work is amazing.
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We've seen 5 to 10x increase in throughput of individuals.
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The biggest operating model shift is that everybody is becoming a builder.
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And what's interesting is that folks that are closest to the problem actually know how to create the best solutions with AI.
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Historically, in IT organizations, whenever you have a problem, you come to a physical help desk location or you file a ticket with IT in order for that to be addressed.
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Here at OpenAI, we've deployed IT agent.
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Rather than coming and waiting hours or days for a human to see your task and help you with it, you get immediate feedback around what you can do to unblock yourself,
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or it's escalated to a human queue with context, or the IT agent itself will actually resolve that task for you.
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It also enables our human help desk teams to be able to focus on those really critical tasks
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that have high security needs or things that humans are really just uniquely positioned to do.
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I've seen a lot of our support team actually go and build their own microsites, build their own agents to be able to help them do their jobs more efficiently.
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Take processes within IT and transform them and really build that credibility to understand how value can be created with AI.
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Software used to be governed and assessed at a point of time.
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And that limits its ability to truly understand software for a fast growing company.
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There are hundreds if not thousands of software in any given company.
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The tool was able to first group them into roughly 30 categories.
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ChatTPT work with able to do is give me an initial assessment of what software should potentially keep and grow, and then looking at the risks and governance around them.
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It actually gave me the first set of advice.
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A third you need to review, a third you need to retain, another third we need to defer.
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With the new process, what we think 70% of the software needs can be met with existing software without buying new software.
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So it's a very powerful analysis that traditionally I think I would take a couple months to get to.
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Teams that are learning from use cases can then take those learnings, be the starting point for other teams, making those teams further ahead.
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We created the Ticket Dispenser skill that allows you to just dispense five tickets
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based off of the highest priority or aging ticket, based off of SLA breach.
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This is where we store all of our skills that the IT support team has created.
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It's a good way of sharing skills so
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that everyone stays in sync with the whole team and everyone's using a fresh, up-to-date skill.
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CIOs at this point have to make these big bets on
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how they want to create the right foundation for the company to unlock the value from AI.
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Having the ability to experiment, to test, to deploy, that allows them to achieve the outcomes much quicker.
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That is collective acceleration.
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Cool.
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I'm getting nuggets in there.
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Yeah, that's nice.
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O cenário: Transformação da TI com IA

O vídeo mostra uma conversa com Kunal Malik, líder da equipe global de TI da OpenAI, sobre como o ChatGPT está reimaginação processos de TI. Ele explica como a IA amplifica indivíduos, equipes e empresas, mudando modelos operacionais e resolvendo problemas de forma mais rápida. Essa situação real é perfeita para praticar inglês, pois combina termos técnicos com linguagem cotidiana, ideal para quem quer aprender inglês com vídeos e melhorar a compreensão de contextos profissionais.

Trechos úteis e colocações para memorizar

  • Amplify individuals: "Amplificar indivíduos" – usado para descrever como ferramentas de IA aumentam a produtividade de pessoas. Exemplo no vídeo: "How we amplify individuals by giving them AI tools".
  • End-to-end workflow: "Fluxo de trabalho de ponta a ponta" – refere-se a processos completos, do início ao fim. Importante para discussões sobre otimização de processos.
  • Throughput increase: "Aumento de produtividade" – termo chave em contextos empresariais. O vídeo cita "5 to 10x increase in throughput of individuals".
  • Escalated to a human queue: "Encaminhado para uma fila humana" – usado em suporte técnico, descrevendo a transferência de tarefas para profissionais. Útil para conversas sobre atendimento.
  • Collective acceleration: "Aceleração coletiva" – ideia de que equipes aprendem mutuamente, avançando mais rápido. Um conceito moderno em gestão de equipes.

Seu desafio de shadowing: Pratique a pronúncia e a fluência

Para melhorar a pronúncia em inglês e a fluência, faça o seguinte: selecione um trecho de 30 segundos do vídeo (por exemplo, a parte onde Kunal fala sobre o "IT agent"). Reproduza o áudio, pause e repita exatamente o que ele disse, imitando a entonação, a velocidade e a ênfase. Isso é o que chamamos de shadowing em inglês – uma técnica comprovada para treinar a escuta e a fala ao mesmo tempo. Use um shadowing site se precisar de ferramentas para controlar o playback, mas mesmo com o vídeo original, você consegue praticar. Lembre-se: o objetivo é se "sombra" da fala nativa, capturando nuances que livros não ensinam. Faça isso 5 vezes consecutivas e note como sua confiança aumenta. Shadowspeak – ou falar como um nativo – começa com pequenos passos como esse!

Gramática neste vídeo

As estruturas que o falante mais usa, com as palavras exatas do vídeo:

EstruturaNo vídeo
Present perfect have/has + particípio passado — uma ação passada que ainda importa agorawe've seen · we've deployed · I've seen
Voz passiva be + particípio passado — o foco está no que acontece, não em quem fazbe addressed · can be created · be governed

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Técnica de shadowing: leia o guia completo passo a passo →