쉐도잉 연습: Reimagining IT with ChatGPT - 영상으로 영어 말하기 배우기
레슨 만드는 중...
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Hi, I'm Kunal Malik, and I lead the global IT team at OpenAI.
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Adding AI to just specific parts of the process is not going to be enough.
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To really reimagine the process completely is the paradigm in which we can transform.
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We look at it in three layers.
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How we amplify individuals by giving them AI tools so that they can increase their throughput.
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How we amplify an entire team, that's where you have to go to the end-to-end workflow and how you amplify the entire company.
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And what we've seen using ChatGPT work is amazing.
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We've seen 5 to 10x increase in throughput of individuals.
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The biggest operating model shift is that everybody is becoming a builder.
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And what's interesting is that folks that are closest to the problem actually know how to create the best solutions with AI.
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Historically, in IT organizations, whenever you have a problem, you come to a physical help desk location or you file a ticket with IT in order for that to be addressed.
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Here at OpenAI, we've deployed IT agent.
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Rather than coming and waiting hours or days for a human to see your task and help you with it, you get immediate feedback around what you can do to unblock yourself,
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or it's escalated to a human queue with context, or the IT agent itself will actually resolve that task for you.
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It also enables our human help desk teams to be able to focus on those really critical tasks
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that have high security needs or things that humans are really just uniquely positioned to do.
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I've seen a lot of our support team actually go and build their own microsites, build their own agents to be able to help them do their jobs more efficiently.
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Take processes within IT and transform them and really build that credibility to understand how value can be created with AI.
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Software used to be governed and assessed at a point of time.
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And that limits its ability to truly understand software for a fast growing company.
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There are hundreds if not thousands of software in any given company.
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The tool was able to first group them into roughly 30 categories.
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ChatTPT work with able to do is give me an initial assessment of what software should potentially keep and grow, and then looking at the risks and governance around them.
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It actually gave me the first set of advice.
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A third you need to review, a third you need to retain, another third we need to defer.
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With the new process, what we think 70% of the software needs can be met with existing software without buying new software.
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So it's a very powerful analysis that traditionally I think I would take a couple months to get to.
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Teams that are learning from use cases can then take those learnings, be the starting point for other teams, making those teams further ahead.
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We created the Ticket Dispenser skill that allows you to just dispense five tickets
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based off of the highest priority or aging ticket, based off of SLA breach.
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This is where we store all of our skills that the IT support team has created.
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It's a good way of sharing skills so
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that everyone stays in sync with the whole team and everyone's using a fresh, up-to-date skill.
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CIOs at this point have to make these big bets on
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how they want to create the right foundation for the company to unlock the value from AI.
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Having the ability to experiment, to test, to deploy, that allows them to achieve the outcomes much quicker.
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That is collective acceleration.
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Cool.
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I'm getting nuggets in there.
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Yeah, that's nice.
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이 비디오로 스피킹 연습을 하는 이유
IT와 AI의 융합에 관한 전문가의 이야기는 실제 비즈니스 컨텍스트에서 영어를 사용하는 능력을 키우기에 perfect한 자료입니다. 특히 "shadow speech"나 "영어 쉐도잉" 연습에 적합한데, 빠른 속도로 흐르는 전문 용어와 자연스러운 발화 패턴을 따라하기 좋아요. 이 비디오를 통해 IT 분야의 전문 용어뿐만 아니라, 아이디어를 논리적으로 전달하는 방법까지 배울 수 있어요. 연습하다 보면 직장에서의 프레젠테이션이나 회의에서 자신감을 갖게 될 거예요!
문맥 속 문법과 표현
- "Adding AI to just specific parts... is not going to be enough": -ing 형식을 주어로 사용하는 구조로, 행위 자체를 강조할 때 자주 쓰입니다. "쉐도잉" 연습에서 이 패턴을 익히면 복잡한 주제를 간결하게 표현할 수 있어요.
- "what we've seen using ChatGPT work is amazing": what 절을 주어로 사용하는 문장입니다. 이 구조를 통해 구체적인 경험을 공유할 때 자연스러운 표현이 가능해요. "shadowspeak" 연습에서 반복하면 익숙해질 거예요.
- "rather than coming and waiting... you get immediate feedback": rather than을 사용해 두 가지 행위를 대조하는 표현입니다. 비즈니스에서 대안을 제시할 때 유용하니, 발음과 함께 맥락을 이해하며 연습하세요.
발음의 함정
이 비디오에는 발음이 tricky한 단어들이 몇 개 있습니다. "paradigm"은 [ˈpærədaɪm]이 아니라 [ˈpærədaɪm]으로 발음해야 하고, "escalated"는 [ˈeskəleɪtɪd]가 아닌 [ˈɛskəleɪtɪd]입니다. 특히 "throughput"의 [θruːpʊt] 발음은 "th" 소리와 "u" 소리를 명확히 구분해야 해요. "영어 발음 교정"을 원한다면, "shadowing site"에서 이 단어들을 반복해서 따라해 보세요. 자연스러운 리듬과 강세를 잡는 게 중요하니, 천천히 시작해도 괜찮아요!
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.