Pratica di Shadowing: Business English: Participating in meetings 2. - Impara a parlare inglese con i video

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56 frasi
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Music
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Paul is the Human Resources Manager at Quartz Power Group.
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He has called a meeting with some of his colleagues to discuss a new training programme.
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Right, shall we get started?
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Well, we're here to talk about a new training programme for the call centre.
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David, I asked you to come because you were involved in the market research we did, so I thought you could give us a short summary of the findings.
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And Anna, obviously, it's your customer service teams who will be affected by this.
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Yes, exactly.
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So we thought you might have some ideas on the best way to approach the training programme.
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And Maria will be developing and running the training.
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Okay, David, could you run us through the main points from the research?
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Sure.
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We worked with a market research agency over a period of a few weeks to gather information about our customers
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and what they thought of us.
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And the results were, well, mixed.
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Sorry, can I just check?
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Why was this research done?
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Had there been complaints or...?
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Some complaints, yes, but also we are losing customers in the region and we wanted to know why.
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Sorry, I'm not sure I understand.
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Was the research about getting customer points of view or about customer profiles?
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It was to get customer feedback on the company and its services.
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Right, I see.
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So, the results showed a few areas where customers were not happy.
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One of the most common, how shall I put it, issues, was with the call centre.
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I see.
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Can you be more specific?
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Well, basically, it seems that customers feel they are not getting good service and they are leaving us for another supplier.
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Right.
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So are you saying customers are leaving us because of the service from the staff or could there be other reasons to?
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I mean, could it be that we haven't got very good systems in place for our staff?
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Yeah, could be.
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Anna?
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Look, I have no problem with giving the staff a refresher course, but starting completely from scratch seems like a waste of time and money.
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They all receive training when they start anyway.
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Yes, that's a good point, Anna.
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And we don't know yet if we will have to start from scratch.
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It may be that we haven't done enough to monitor their activity, and that and that a simple refresher course will be enough.
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Or it may be that we have to look at customer contact from start to finish
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and try to implement some new protocols.
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Maria?
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Yes, that's right.
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I'm sure there's a way of dealing with this sensitively.
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Anna, I realise it's not easy for you to suggest more training for your staff.
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So I wondered if we could start with a review of the current training approach
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and look at what we need to do to address the problems brought up in the survey.
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Yes, we could do that.
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But I would need to look at the full report first, of course.
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And I understand your point about possibly wasting time and money.
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So perhaps you and I could look at the report together?
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Yes, okay.
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Then we'll be able to decide what needs addressing and how.
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If it's more training or even a complete systems overhaul.
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Good idea.
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I've brought in copies of the report.
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perhaps we could start with the highlights first.

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Vocabolario e note di pronuncia per questa lezione

Questa lezione di conversazione di livello B2 si basa sul video “Business English: Participating in meetings 2”. Le parole che ritornano più spesso: customer, training, Anna, staff, programme. Questo video contiene 56 frasi e 569 parole da ripetere con lo shadowing. Il parlato dura 4:01. Chi parla mantiene un ritmo costante di circa 142 parole al minuto, comodo per lo shadowing. Il 89% delle parole rientra nelle 3.000 più comuni dell’inglese, quindi il lessico è facile da seguire. 12 delle sue 56 frasi sono domande: un buon esercizio per l’intonazione interrogativa e le risposte brevi.

Vocaboli chiave di questo video

Le 11 parole più avanzate del video, con pronuncia e significato:

ParolaPronunciaSignificato
complaint sostantivo/kəmˈpleɪnt/reclamo, lamentela
scratch verbo/skɹæt͡ʃ/grattare, graffiare
monitor sostantivo/ˈmɑ.nɪ.tɚ/monitor
summary sostantivo/ˈsʌm.ə.ɹi/riassunto, sommario
feedback sostantivo/ˈfiːdˌbæk/valutazione, riscontro
gather verbo/ˈɡæðɚ/raccogliere, bottinare
highlight verbo/ˈhaɪˌlaɪt/mettere in evidenza, enfatizzare
implement verbo/ˈɪmpləmənt/mettere in pratica, attuare
colleague sostantivo/ˈkɒliːɡ/collega
supplier sostantivo/səˈplaɪə/fornitore, fornitrice
overhaul sostantivo/ˈəʊvəˌhɔːl/revisione

Frasi da ripetere

Frasi brevi e complete del video che puoi riutilizzare nella conversazione di tutti i giorni:

  • Right, shall we get started?
  • Sorry, can I just check?
  • Sorry, I'm not sure I understand.
  • Can you be more specific?
  • I've brought in copies of the report.

La grammatica di questo video

Le strutture che chi parla usa di più, con le parole esatte del video:

StrutturaNel video
Present perfect have/has + participio passato — un’azione passata che conta ancora adessohas called · haven't done · I've brought
Forma passiva be + participio passato — conta ciò che accade, non chi lo fawere involved · will be affected

Pronuncia a cui fare attenzione

Chi parla usa 8 contrazioni e forme ridotte, come haven't, I'm, don't. Pronunciale nella forma breve, così come le senti.

I suoni difficili per chi parla italiano:

  • /h/ — va soffiata, non è muta: highlight /ˈhaɪˌlaɪt/, overhaul /ˈəʊvəˌhɔːl/
  • Consonante finale — senza aggiungere una vocale dopo: complaint /kəmˈpleɪnt/, scratch /skɹæt͡ʃ/, feedback /ˈfiːdˌbæk/, highlight /ˈhaɪˌlaɪt/, implement /ˈɪmpləmənt/
  • /æ/ — più aperta della “e”: scratch /skɹæt͡ʃ/, feedback /ˈfiːdˌbæk/, gather /ˈɡæðɚ/

Come esercitarsi con questo video

  1. Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
  2. Fai shadowing frase per frase a velocità normale, ripetendo ognuna finché il tuo ritmo coincide con quello di chi parla.
  3. Registrati e confronta con l’originale, facendo attenzione a parole come complaint, scratch, monitor.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

Tecnica dello shadowing: leggi la guida completa passo dopo passo →