Pratica di Shadowing: Practice English Conversation to Improve Speaking (Customer service) English Conversation Practice - Impara a parlare inglese con i video
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131 frasi
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1
Good morning, TMA International Company.
2
This is Saul speaking.
3
How can I help you?
4
Good morning.
5
I'm calling you because I have a problem with my internet connection.
6
I understand that this has been inconvenient for you.
7
You don't have internet at all or is it slow?
8
No, I don't have internet right now, I've been trying to connect to WiFi, but nothing.
9
I understand sir, I'm going to do everything I can to get this resolved as soon as possible.
10
I need to ask you a couple of questions first, since when do you have this problem?
11
Actually, it's been like this the whole morning, and also last night.
12
Can you help me? Of course, sir.
13
I will check what the problem is.
14
Hold on a minute, please.
15
Hello, sir.
16
I see that there are no problems with your service.
17
Everything seems to be okay.
18
How can you tell me that?
19
I mean, I'm here at home, and I'm telling you there is no internet connection.
20
Yes, I understand, sir, but we haven't reported any problem.
21
We can try something.
22
Can you reboot your router?
23
You just need to press the red button on your router.
24
i have already done that and it didn't work i need you to send an expert technician please
25
can you try turning your router off for five minutes and then turn it on again please
26
i also did that i have tried all the procedures mentioned in the manual and nothing
27
all right sir then i will need to transfer you to the right area please stay online
28
really you have to transfer me i've been on hold for the last 30 minutes
29
i followed all of your prompts to talk to you and now you're telling me that you won't help me
30
I understand that you've been waiting for a long time And need to have this issue addressed
31
What I can do right away is consult my colleague about your problem It will only take 2 or 3 minutes
32
I consider myself a patient person but you're taking too long to solve this problem and
33
I appreciate your patience in this matter.
34
I'm going to do everything I can to get this resolved as soon as possible.
35
Can you hold for two to three minutes
36
while I contact a co -worker who would be better equipped to answer your question?
37
Okay, okay.
38
Just hurry up, please.
39
I need to go back to work in a couple of minutes.
40
Thank you, sir.
41
Hello?
42
Yes, here I am.
43
Are you the system technique or the person who will help me?
44
No sir, I'm afraid all our technicians on the internet are busy right now
45
But I will try to solve your problem anyway Are you by your internet modem sir?
46
Yes I am, I have been waiting for you to give me a solution for more than an hour
47
all right sir at the back you will see a code can you take a picture and send it please Yeah,
48
I can see the code, and I can take a picture, but where do I have to send it?
49
You will have to log in in your app, the company's application.
50
There you will see an option to send pictures.
51
I don't have that app installed on my cellphone.
52
You never told me I had to do that.
53
That's the only way we have to send pictures, sir.
54
That way I could help you properly.
55
Can you download it now?
56
Alright.
57
I'm doing that now.
58
It's done.
59
What now?
60
Perfect.
61
Now click on the image icon and send the code image, please.
62
Okay, I already did it.
63
It's taking some time to send.
64
How much longer will I have to wait?
65
It's already here.
66
Now I will put this code on the program and will reboot your internet connection.
67
Just wait a minute.
68
Alright, it's noon.
69
Can you check if you now have an internet connection, please?
70
No, still nothing.
71
Listen, I need to have internet connection on my laptop.
72
I work from home, and internet is really important for me.
73
I need you to solve this problem now.
74
I understand how frustrating that can be, let's see how we can work this out.
75
Mmm, sometimes this problem happens because the plan you hired doesn't work well.
76
I was just checking your account and I see that you are eligible for our full day internet package.
77
You will only be charged for the setup and the first six months of the service are free.
78
You can cancel at any time.
79
It's a great service that gives you the option of having the fastest internet connection in the country.
80
seriously i can't believe it i don't want an upgrade i already have a plan
81
i know sir but this plan is the best in the country you won't have problems anymore
82
you have told me you work from home this is the best plan for someone with your particular needs
83
For just $100 a month, you can have the fastest internet connection.
84
It's amazing.
85
And for special customers like you, I'm willing to give the first six months for free.
86
Are you interested?
87
What?
88
No, I'm not interested.
89
I don't want any upgrade.
90
I need you to solve my problem.
91
Because you're a valued customer, I'm happy to let you know that we'll be sending you a special gift.
92
You will receive it right after you accept the upgrade.
93
Are you interested?
94
No, and I'm tired of this.
95
Will you do something to solve my problem right now or not? Of course, sir.
96
I can send a technician.
97
The next Monday.
98
Is that okay?
99
The next Monday?
100
You're kidding, right?
101
I need it now. Do something.
102
Let me see.
103
Then in that case, I will put your case as Argent.
104
The technician will be arriving in 48 hours from now,
105
don't worry, but I need to work right now.
106
You know what?
107
I want to cancel my internet plan.
108
Now.
109
I understand, sir.
110
Just, I need to know, what would be the reason for the cancellation?
111
The reason?
112
That you are incompetent.
113
This probably is the worst company ever.
114
Look, I'm new here.
115
I don't know how to answer your question.
116
Would you like to speak to my supervisor?
117
Yes, please.
118
I want to talk to him or...
119
No, better not.
120
I want to cancel my plan.
121
I will transfer your call to my supervisor so he can help you with your problem, sir.
122
No, I don't want to...
123
Hello?
124
Hello?
125
I can't believe he hung up.
126
I hope you liked this conversation.
127
If you could improve your English a little more, please subscribe to the channel and share this video with a friend.
128
And if you want to support this channel, you can join us.
129
Or click on the super thanks button.
130
Thank you very much for your support.
131
Take care.
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Vocabolario e note di pronuncia per questa lezione
Questa lezione di conversazione di livello B1 si basa sul video “Practice English Conversation to Improve Speaking (Customer service) English Conversation Practice”. Le parole che ritornano più spesso: sir, internet, send, connection, solve. Questo video contiene 131 frasi e 1153 parole da ripetere con lo shadowing. Il parlato dura 11:14. Chi parla lo fa lentamente, circa 103 parole al minuto, quindi c’è tempo per imitare ogni suono. Il 86% delle parole rientra nelle 3.000 più comuni dell’inglese; conviene studiare le altre prima di iniziare. 28 delle sue 131 frasi sono domande: un buon esercizio per l’intonazione interrogativa e le risposte brevi.
Vocaboli chiave di questo video
Le 15 parole più avanzate del video, con pronuncia e significato:
| Parola | Pronuncia | Significato |
|---|---|---|
| technician sostantivo | /tɛkˈnɪʃən/ | tecnico |
| router sostantivo | /ˈɹaʊ.tɚ/ | router, instradatore |
| cancel verbo | /ˈkæn.sl̩/ | depennare, cancellare |
| reboot verbo | /ˈɹiːbuːt/ | reiniziare |
| supervisor sostantivo | /ˈsupɚˌvaɪzɚ/ | supervisore |
| resolve verbo | /ɹɪˈzɑlv/ | risolvere, accordarsi |
| inconvenient aggettivo | /ˌɪn.kənˈviːni.ənt/ | sconveniente |
| equip verbo | /ɪˈkwɪp/ | equipaggiare |
| incompetent aggettivo | /ɪnˈkɒmpətənt/ | incompetente |
| cancellation sostantivo | /kænsəˈleɪʃən/ | cancellazione, annullamento |
| prompt verbo | /pɹɑmpt/ | incitare, guidare |
| colleague sostantivo | /ˈkɒliːɡ/ | collega |
| subscribe verbo | /səbˈskɹaɪb/ | abbonarsi |
| noon sostantivo | /nun/ | mezzogiorno |
| hurry verbo | /ˈhʌ.ɹi/ | affrettarsi, precipitarsi |
Frasi da ripetere
Frasi brevi e complete del video che puoi riutilizzare nella conversazione di tutti i giorni:
- How can I help you?
- You don't have internet at all or is it slow?
- How can you tell me that?
- Can you reboot your router?
- Can you download it now?
La grammatica di questo video
Le strutture che chi parla usa di più, con le parole esatte del video:
| Struttura | Nel video |
|---|---|
| Present perfect continuous have/has been + -ing — un’azione iniziata prima e ancora in corso | I've been trying · you've been waiting · have been waiting |
| Present perfect have/has + participio passato — un’azione passata che conta ancora adesso | has been · it's been · haven't reported |
| Superlativi the -est / the most … — il massimo o il minimo di un gruppo | the fastest · the best · the worst |
| Futuro con “will” will + verbo — una decisione, una promessa o una previsione | will check · will need · won't help |
Pronuncia a cui fare attenzione
Chi parla usa 35 contrazioni e forme ridotte, come I'm, don't, you're. Pronunciale nella forma breve, così come le senti.
- I suoni “sh” e “zh”: technician /tɛkˈnɪʃən/, cancellation /kænsəˈleɪʃən/, patience /ˈpeɪ̯.ʃəns/
- Parole lunghe — attenzione all’accento: supervisor /ˈsupɚˌvaɪzɚ/, inconvenient /ˌɪn.kənˈviːni.ənt/, incompetent /ɪnˈkɒmpətənt/, cancellation /kænsəˈleɪʃən/, eligible /ˈɛl.ɪ.d͡ʒɪ.bəl/
Come esercitarsi con questo video
- Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
- Fai shadowing frase per frase a velocità normale, ripetendo ognuna finché il tuo ritmo coincide con quello di chi parla.
- Registrati e confronta con l’originale, facendo attenzione a parole come technician, router, cancel.
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.