Shadowing Practice: ✈️ How To Pass Emirates Open Days: Emirates Group Discussion | Emirates Interview - Learn English Speaking with Video
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Imagine we're at an Emirates Open Day.
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We're doing a group exercise
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and the test is all about you having one blanket left on board the aircraft
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and you have to choose whether to give it to a pregnant lady, an accompanied minor, a vlogger,
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a VIP, an off-duty Emirates crew member, or a dissatisfied passenger.
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Now what would you do?
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Hi, I'm Orlando and you're watching Wishcasting.
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We do World Travel Guides and try to get you traveling for free by joining Emirates, one of the highest paying companies with biggest network in the world.
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Join our tutorials and travel guides every Wednesday and Sunday at 5pm plus 2 GMT.
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Today's lesson is sponsored by the Emirates Wannabes Facebook group, getting you in touch with real Emirates flight attendants.
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It's the only online community made of Emirates cabin crew, ex-Emirates cabin crew, and aspiring cabin crew helping each other.
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Join now, it's free.
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Find the links down in the description.
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The scenario we're covering today is to be treated exactly as the scenario I've explained on my previous episodes.
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Please watch those videos since they're really good.
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Find them in the link up here.
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The main objective of the scenario is to show the recruiter you're super good in doing teamwork.
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Talking over other people, shouting, leading too much will fail you.
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Staying quiet, not interacting at all, not adding any value to the decision making will also fail you.
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The recruiters don't really care about your answer.
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They care how you choose the answer, how you all come to an agreement in choosing the answer.
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The way the scenario works is the following.
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The recruiter provides you details to the scenario and gives you around 5-15 minutes, depending on the size of the group,
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to discuss and choose among your team which is the correct answer.
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The recruiter will walk around and listen carefully to the way you communicate.
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He'll take several notes and compile a portfolio of good or bad actions you've had within your group.
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Once the time is up, you'll be confronted by the recruiter who will try to break you down with words
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and aggressive behavior to see how long you can handle stress and how you handle it.
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The recruiter will rotate characters by impersonating them and assaulting you verbally.
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Whatever you say, whatever excuse you find, she'll try to break you down and refuse your apologies.
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This link in the upper right corner is our Masterclass series on joining Emirates.
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It's free.
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It'll always be free.
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And it's a goldmine.
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Trust us.
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Follow it from the beginning to the very end.
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The procedure you should use is the following.
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Apologize immediately. Be empathetic.
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Explain in full details why this problem occurred.
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Offer alternative solutions by describing them in detail.
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Explain what course of actions you'll be following in order to fix the problem.
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And last, always follow up on the passenger.
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Explain what step you're currently at and what you're doing to fix it in detail.
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Most of the candidates trying to pass this group exercise break down, stutter and don't know what to say.
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They look left and right and start apologizing for not knowing what to say.
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To make this episode more realistic, we made a live example for you to learn from.
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Excuse me.
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Uh, yes madam, what can I do for you?
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I don't have a blanket.
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You didn't have a blanket on your seat when you first entered the airport?
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No, look.
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How is this possible?
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I'm very sorry about that.
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I believe some other passenger must have taken it because they were feeling a bit cold during boarding.
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Oh, nice of them.
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Okay, but no problem.
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What I'll be doing is I'll be going throughout the whole cabin searching for a blanket for you.
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I'll ask my colleagues if they have any in their relevant areas.
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Okay, please do.
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I'll be right back.
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Thanks.
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Madam, I'm very sorry I couldn't find a blanket for you.
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So no worries, I've escalated the problem to my seniors
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and you'll probably end up getting a blanket from business class or first class.
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Is that okay for you?
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Yeah, that's totally fine as long as I get it.
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You will definitely.
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So I'll get back to you, okay?
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Thank you.
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Thank you.
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Use these effective body language tricks while interacting with a passenger.
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Listen completely and don't interrupt the passenger.
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Slightly and continuously with your head as the passenger talks.
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Make a serious and slightly upset face.
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As the passenger talks, look down for a while as
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if you're absorbing what he's saying and every now and then look at the passenger in the eyes.
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When it's your turn to speak, always look at the passenger in the eyes.
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Keep your arms straight along your body, let one hand grab your chin to show extra interest.
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Avoid the following body language mistakes.
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Don't make a super sad face since you still don't know what's the problem yet.
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Don't clench your fists.
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Don't cross your arms.
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Don't keep a straight straight back.
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Don't move left and right all the time.
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Stay on your feet.
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Hold your position.
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Avoid stuttering.
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Avoid saying so...
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Uh...
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We just sooo...uh...we just couldn't...we...uh...uh...uh...uh...uh...I mean like...
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So, to recap, this is what you need to do to pass the group exercise.
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Listen and absorb the problem.
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Apologize immediately.
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Show your understanding and empathy.
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Point out which solutions are available, point out what you're going to do, explain what course of actions you'll be taking and what are you starting with with.
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Explain very well why you're taking those actions with full details.
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Give power to the passenger by making him feel important.
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Inform the passenger that you'll alert other crew members for a more successful resolution of the problem.
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If the problem still isn't solved, consult your seniors only as a final resort.
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As a rule of thumb, don't ever forget of the passenger.
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Always check on the passenger.
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So always go back and see if he's satisfied or not with what happened and the resolution you've taken.
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the description below this video for extra information on the scenario.
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It's extremely helpful and will help you win the group exercise.
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Now that's it for today's video.
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We want to thank you for watching till the very end.
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We thank you for your support and following.
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It's oxygen for us.
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We're trying to reach 2000 subscribers and only your help can make the difference.
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Subscribe, comment, like and share if you care supporting us.
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We do travel guides too.
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Feel free to take a look at our popular low-cost travel guides here.
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Check our entire Free Emirates Masterclass course here.
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We'd love to know your experience in the comments below.
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If you have any other questions, just ask and I will reply.
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As always, it's my pleasure to do videos, hope you liked it, and keep it rolling guys!
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Woordenschat en spreektips bij deze les
Deze spreekles op niveau B1 is gebaseerd op de video “✈️ How To Pass Emirates Open Days: Emirates Group Discussion”. Deze woorden komen het vaakst terug: passenger, Emirates, recruiter, blanket, scenario. Deze video bevat 116 zinnen en 1170 woorden om na te spreken. Het gesproken deel duurt 6:29. De spreker praat snel, ongeveer 180 woorden per minuut, dus reken op verbonden en ingeslikte klanken. 85% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden; de rest kun je beter vooraf bekijken.
Belangrijke woorden in deze video
De 15 moeilijkste woorden uit de video, met uitspraak en betekenis:
| Woord | Uitspraak | Betekenis |
|---|---|---|
| blanket zelfstandig naamwoord | /ˈblæŋ.kɪt/ | deken |
| scenario zelfstandig naamwoord | /sɪˈnɛəɹioʊ/ | scenario |
| recruit werkwoord | /ɹɪˈkɹut/ | rekruteren, aanwerven |
| cabin zelfstandig naamwoord | /ˈkæbɪn/ | hut |
| apologize werkwoord | /əˈpɑləˌd͡ʒaɪz/ | zich verontschuldigen, verantwoorden |
| stutter zelfstandig naamwoord | /ˈstʌtɚ/ | stotteren |
| madam zelfstandig naamwoord | /ˈmædəm/ | mevrouw |
| absorb werkwoord | /æbˈsɔɹb/ | absorberen, (in zich) opnemen |
| interact werkwoord | /ɪn.təˈɹækt/ | interageren, elkaar beïnvloeden |
| aspire werkwoord | /əˈspaɪɚ/ | ambiëren, nastreven |
| clench werkwoord | /klɛnt͡ʃ/ | vastknijpen, ballen (vuist) |
| compile werkwoord | /kəmˈpaɪl/ | samenstellen |
| dissatisfied bijvoeglijk naamwoord | /dɪsˈsætɪsˌfaɪd/ | ontevreden |
| escalate werkwoord | /ˈɛs.kə.leɪt/ | escaleren |
| teamwork zelfstandig naamwoord | groepswerk, teamwork |
Phrasal verbs die je zult horen
| Woord | Betekenis |
|---|---|
| point out werkwoord | aanwijzen, aanduiden |
| break down werkwoord | stukgaan, kapot gaan |
| end up werkwoord | belanden, terechtkomen |
| go back werkwoord | teruggaan |
Zinnen om te herhalen
Korte, volledige zinnen uit de video die je in alledaagse gesprekken kunt gebruiken:
- The recruiters don't really care about your answer.
- I don't have a blanket.
- I'm very sorry about that.
- Is that okay for you?
Grammatica in deze video
De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:
| Structuur | In de video |
|---|---|
| Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt | I've explained · you've had · I've escalated |
| Lijdende vorm be + voltooid deelwoord — het gaat om wat er gebeurt, niet om wie het doet | is sponsored · be treated · be confronted |
Uitspraak om op te letten
De spreker gebruikt 48 samentrekkingen en verkorte vormen, zoals don't, you're, I'll. Spreek ze kort uit, zoals je ze hoort.
- De “th”-klanken: empathetic /ˌɛmpəˈθɛtɪk/, empathy /ˈɛmpəθi/, thumb /ˈθʌm/
- Lange woorden — let op de klemtoon: apologize /əˈpɑləˌd͡ʒaɪz/, dissatisfied /dɪsˈsætɪsˌfaɪd/, empathetic /ˌɛmpəˈθɛtɪk/, impersonate /ɪmˈpɜːsəneɪt/, accompany /əˈkʌm.pə.ni/
Klanken die Nederlandstaligen lastig vinden:
- Stemhebbende eindmedeklinker — /b/, /d/, /g/, /z/, /v/ niet verscherpen: apologize /əˈpɑləˌd͡ʒaɪz/, absorb /æbˈsɔɹb/, dissatisfied /dɪsˈsætɪsˌfaɪd/, colleague /ˈkɒliːɡ/, subscribe /səbˈskɹaɪb/
- /æ/ — opener dan de Nederlandse “e”: blanket /ˈblæŋ.kɪt/, cabin /ˈkæbɪn/, madam /ˈmædəm/, absorb /æbˈsɔɹb/, interact /ɪn.təˈɹækt/
- /g/ — een harde plofklank, geen Nederlandse “g”: colleague /ˈkɒliːɡ/, aggressive /əˈɡɹɛs.ɪv/
Zo oefen je met deze video
- Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
- Begin op 0,75× snelheid, spreek zin voor zin na en ga terug naar normale snelheid zodra het makkelijk gaat.
- Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als blanket, scenario, recruit.
Wat is de Shadowing-techniek?
Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.