Shadowing Practice: Massage Therapy Client Intake and Interview - Learn English Speaking with YouTube
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Hello and welcome.
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Hello and welcome.
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I am Barrett Longhart, owner of Body Mechanics Orthopedic Massage here in New York City.
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One of the questions that we get asked a lot is can I talk to my massage therapist before the session?
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And the answer is a resounding yes.
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But that consultation is built into the beginning of your massage appointment.
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What follows is an example of some of the questions that your massage therapist might ask when you book your appointment.
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It's really important to understand that your consultation might be a little longer or a little shorter than this example.
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It also might include some physical assessment as well as some movement
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so that we know that we're on the right track when building our treatment for you.
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We hope that this video answers some of your questions all right
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so thank you for coming in i'm going to be your therapist today i was hoping
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that you could give me a little bit of an idea of what brought you in today okay
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so my neck has been hurting oh i'm so sorry to hear
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that how long has that been going on for it started i think it's been years ago
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but it got worse like i don't know like maybe two months ago oh interesting
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that sounds like a really long time is it up go up
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and down or like is there any pattern
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that you can find to it i can't really figure it out
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and it's starting to worry me a little bit okay i mean
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that is naturally to be worried about your pain can you
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tell me a little bit about the time period where it got worse was anything going on in your life
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or was there an event that precipitated
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that yeah it happened i noticed it like a few days after i was working out
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but i work out a lot so i wasn't really sure
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if that was it or like i don't know did i sleep funny
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and you know in the past i had I had noticed some stuff and like,
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you know, I didn't really know,
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cause in the past it's also gone like,
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I felt like there was something pulling in like my chest and like,
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I didn't know if that was something and, but that went away.
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And now this neck thing's been going on.
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And I don't know, is my chest too tight?
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It can be really hard to figure out.
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That's actually the purpose of this interview.
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So we're off to a really good start.
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Let me just dial it back a few steps.
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You keep touching your neck when you're doing that or your chest
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when you're doing that is that the area of the pain
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or is it primarily more neck
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or is it shoulder I mean like it's I guess it hurts the most like over here
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so more in the sort of back posterior area okay perfect
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and then when it got bad what was the pain level would you say
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when when the pain changed for you I was pretty sharp oh interesting Okay,
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so, and are there any other feelings that go with that?
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Like, what do you mean?
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Are there, would you describe it,
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as you mentioned before, like,
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it was like a pulling sensation.
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So, if there are words that you could use to describe the kind of pain you're having for me,
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it can be very helpful for me to understand then what's happening in your body.
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So like I didn't feel the chest thing this time,
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but this time it was definitely sharp.
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It didn't really feel like,
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I guess it felt tight too,
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but the tightness was more like, I guess lower.
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Lower.
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Okay.
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And would you describe the onset as like a sudden onset or did it kind of come in slowly and creep in?
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I noticed that my back was getting tight for like maybe a week or so before it happened.
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But then just sort of out of the blue after I woke up one day,
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it was there.
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Okay.
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And does the pain travel at all?
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What do you mean?
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Does it?
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So you said that you primarily,
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it's like in the back of the neck,
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sort of in this area in the front.
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Yeah.
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Does it ever move around to other places?
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Does it go down the arm or up into the head?
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No. Okay, that's good news.
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Sometimes when we see pain traveling,
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it can mean that there's some more complications happening,
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but it doesn't sound like you have any of those today.
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So I'm happy to hear that.
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When we're talking about the pain,
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it started out at one place and it went to another place.
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When it first started, what would you say that was on a scale of one to ten?
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Ten being the highest.
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I'd say maybe like a five.
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Okay.
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And then when it got worse, what was that?
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I think maybe like at its worst, maybe like a seven.
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Okay.
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And where are you today?
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It is starting to get a little bit better.
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So I would say like a four.
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Oh, excellent.
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That's great.
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On that note of getting a little bit better,
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I want to ask you some questions about like behavioral things.
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Are there things that you're doing that are working to make it a little bit better for yourself?
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Yeah.
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So sometimes I'll take a ball
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and I'll like just kind of go against the wall
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and I'll kind of push on some of those areas in my back,
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you know, like, especially before I work out,
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you know, I foam roll.
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And that seems to help,
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but it only lasts for like,
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I don't know, like a few hours.
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So it's hoping that like,
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if somebody who really knew what they were doing could get in there,
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they could like dig out whatever's going on there.
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Possibly.
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And I'm glad to hear that you have some ability to control it a little bit.
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Having small things you can do throughout your day to make yourself feel better
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when you're having pain can be really helpful in decreasing your anxiety
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and it's a really good step towards making good choices for yourself i'm glad to hear
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that massage is working for you um on
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that have you ever had massage before yeah and
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when you have it what kind of massage do you typically
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like i like pretty deep pressure pretty deep pressure okay we we will take
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that into consideration today we'll be choosing the pressure that's most appropriate for you
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and i'll be encouraging you to give me some feedback about what it feels like to you in the session
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so that we can kind of walk the balance between what is good and what will work for you.
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Is there anything that you have been doing that makes it worse?
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I'm not really sure.
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I sometimes think because it's really just on this side,
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I sometimes wonder like, am I doing something in my sleep that's aggravating it?
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Are you sleeping well?
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I sleep okay.
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Okay, that's fine.
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It is possible to irritate things when you sleep.
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Obviously, you wouldn't know about it.
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But, you know, as long as you're moving and getting good sleep,
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that's really important to your pain as well.
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Is there anything else that you can tell me that might relate to this in any way?
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Sometimes knowing what types of exercises
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that you're doing can be helpful to knowing what sets it off and what makes it better.
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I mean, the only thing I do wonder also,
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because I wear a cross body bag.
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Most of the time I put the strap on the shoulder and I do want,
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I'm not sure like, is that like,
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would it help to put it on this one?
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Have you tried?
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No. Okay.
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It's something to try.
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We won't really know until you do.
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but modification of behavior is also a really good way to help try to solve problems
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and even if it doesn't solve the problem it can inform us
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and you can learn a little bit about what might be causing it even
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if it doesn't change anything else no not really all right
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so am i correct in assuming today
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that your primary goal is pain reduction yeah yeah i really want to take care of whatever
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that neck thing is okay and are you having any range of motion problems along with that I don't know.
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I don't think so.
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Okay.
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Well, we can do a quick physical assessment after this to sort of confirm
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that and let you know what's going on there.
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So I just want to just sort of summarize what you're saying to me.
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Right now, you're coming in for a massage
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that is primarily focused about reduction in pain
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because you had an event a little while ago that sort of triggered a increase in pain,
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but it's recently gone down.
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And your primary focus is sort of this neck,
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chest back of neck area is that right yeah okay perfect
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so the next step is going to be
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that I'm just going to discuss with you your treatment options is that okay yeah
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Context & Background
In this insightful video featuring Barrett Longhart, a massage therapist based in New York City, viewers gain a comprehensive understanding of the client intake and interview process prior to a massage session. The dialogue revolves around important topics such as client discomfort, history of pain, and the therapist's approach to gathering necessary information to tailor a treatment plan effectively. By presenting a realistic consultation scenario, the video serves not only as a guide for potential clients but also offers English learners a rich context for practicing their language skills within a healthcare setting.
Top 5 Phrases for Daily Communication
- “Can I talk to my massage therapist before the session?” - A common question that expresses concern and curiosity.
- “Can you tell me a little bit about the time period where it got worse?” - A way to ask for specifics about a client’s experience.
- “What was the pain level would you say?” - A direct inquiry about discomfort, perfect for practicing comparative language.
- “Is there any pattern that you can find?” - Useful for discussing recurring issues, encouraging students to use descriptive language.
- “Let me just dial it back a few steps.” - A phrase that transforms a complex topic into a more easily digestible format.
Step-by-step Shadowing Guide
To make the most out of this video and improve your English speaking skills using the shadowing technique, follow these steps:
- Watch the video: Familiarize yourself with the context by watching it without subtitles first. Focus on understanding the key ideas and tone.
- Listen carefully: Play the video again, this time with your notebook handy. Jot down any unfamiliar phrases or vocabulary related to pain and body assessment.
- Practice Shadow Speaking: Start repeating the phrases out loud, mimicking the speaker's intonation and rhythm. This is particularly useful for IELTS speaking practice as it helps enhance fluency.
- Engage with the content: After shadowing, summarize the consultation process in your own words. This will help solidify your understanding and improve your speaking ability.
- Record yourself: Use your phone or computer to record your shadowing attempts. Listen back to identify areas for improvement and make adjustments as needed.
Utilizing this shadowing site can significantly enhance your spoken English, especially in professional contexts like massage therapy. Emphasizing both comprehension and pronunciation, the shadowing technique will aid learners in articulating their thoughts and feelings effectively.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.
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