Shadowing Practice: NEW GoHighLevel Voice AI Agent Tutorial 2026 (BEST Features & Upgrades) - Learn English Speaking with Video

- This is the newest, most up -to -date, go high -level voice AI tutorial on YouTube.

Everything they just released is in this one video, and some of it is only a few days old, and I'm going to start by building a complete AI phone agent just by asking for it.

That's it.

I told the AI what I wanted and it built the whole phone agent for me.

And here it is on a call talking like a real person

and booking the appointment with nobody on my team touching it.

So in this video, I'm going to build this whole thing with one prompt

and then walk you through every single feature and every tweak to make it perfect.

This is the only voice AI tutorial you'll need.

And I know what I'm talking about because I run a social media marketing agency.

And so far this year, we've done over $2 .4 million in revenue.

Let me refresh my payment processor real quick just so you can see this is legit.

I do this every video because if someone on YouTube isn't showing you their real numbers, you probably shouldn't listen to them.

So there it is over $2 .4 million so far this year, around 350 active clients, and we charge about $1 ,000 a month each.

And you can see it's not a fluke, it's steady, month after month after month.

Now I'm going to set this up for a real med spa called Balanced Aesthetics and Wellness.

because med spas live and die by their phone.

Every missed call is a booking that just walked out the door.

Chapter one, how to build your whole agent with one prompt.

So the old way to build one of these was to click through a bunch of settings yourself.

You can still do that, but the fast way is to just open up, ask AI, the assistant built right into GoHighLevel, and tell it exactly what you want.

So I type out that I want an inbound voice agent that answers calls, gets the caller's name and reason for calling, and transfers urgent calls to a real person.

And I tell it to ask me a few questions first.

one at a time

and not to build anything until i approve it Then it walks me through it one question at a time.

What's the business name that's balanced aesthetics and wellness?

What do I want to name the agent?

I'll call him Max.

What numbers should MAC send urgent calls to?

And what actually counts as urgent?

So for a med spa that's stuff like a bad reaction after a treatment.

Then it shows me the whole plan to look over the greeting, what it collects, when it transfers a call, and what it does with the normal calls.

I read it, I reply approved, and it bills the entire agent for me.

It even sets up that urgent transfer on its own no clicking through 10 different tabs

and that's the part that gets me It didn't just make some empty bot, it wrote the whole greeting.

It set up exactly what to collect from every caller and it knew to send the scary stuff, like a bad reaction, straight to a real person.

All from a couple of sentences.

So let's test it real quick.

I'll open Max and do a quick web call right in the browser

and you can watch what it says show up live on the screen.

And there it is Max picking up and greeting the caller all on its own.

So in about a minute, we went from nothing to a working AI receptionist.

And that matters way more than people think

because a single missed call at a med spa can be a $1 ,000 appointment walking out the door.

Now for the rest of this video, I'm going to open up what it built

and show you every single thing you can add and tweak to make it perfect.

By the way, GoHighLevel is the platform I use to run my entire agency and all my clients.

So if you haven't tried it out yet, you can use my link down in the description.

and other bonuses completely free.

All right, let's start making it better.

Chapter two, how to give it the perfect voice.

So the first thing I always tweak is how it sounds.

because this is what your customers actually hear.

So we open up Max and right at the top we pick the voice.

There are over 500 voices in here, male, female, all kinds of tones.

So you just hit play and listen until one fits the brand.

And right next to it, you pick the brain behind it, the model.

You can run it on GPT -5, on Claude, on Gemini, and you can see the cost per minute for each one.

For Max, I'll keep it on GPT 4 .1, which is the one they tag as balanced

and that's a really nice touch

because you can see the exact price per minute right next to every model so you can run a cheap

fast one or a smarter, pricier one, depending on what the business actually needs.

And here's one of the coolest things you can do.

You can clone a real voice.

So instead of a stock voice, You can use the owner's actual voice.

You go to the My Voices tab, you hit Add Custom Voice, and you either upload a short clip of them talking or you record it right there on the spot.

You give it a name, you check the consent box, and you hit Save.

And a few seconds later, your clone voice is ready.

And now your AI answers the phone, sounding exactly like a real person from that business.

And then I put it to the test.

I switched the agent's voice over to my clone.

I had it introduce itself with my own name and I called in to hear it.

Thank you for calling Balanced Aesthetics Plus Wellness.

You've reached Sean, your virtual assistant.

I'll be happy to help you.

Could you please tell me your name and the reason for your call?

And there it is my actual voice answering the phone all on its own.

It's kind of wild to hear.

So picture a business owner handing this off and now their phone gets answered in their own voice every single time, even at 3 in the morning.

Then we open the agent behavior settings and this is where you make it sound human instead of robotic.

You can set how fast it responds, how easily it lets people interrupt it, and you can even turn on those little mm -hmm sounds so it feels like it's really listening.

So now it doesn't just work, it actually sounds like a real person at the front desk.

Chapter 3: How to make it book appointments and handle support.

So now let's give Max some real jobs.

We open up the actions, we turn on appointment booking and point it at the calendar so it can book people right on the call.

And we turn on send a text so it can text them the booking link and a confirmation.

Then we teach it the business so it can answer questions.

We point it at the website and upload the pricing sheet and now it knows everything about the med spa.

So when someone calls in and asks about a treatment or the hours or what something costs, Max just answers it like it's worked there for years.

It can even handle other languages.

So we can give it a Spanish voice and it'll greet

and talk to a Spanish speaking caller in Spanish and you still get the call summary back in English.

So watch what happens when I call in and ask about a treatment.

Max tells them all about the Signature Express facial, that it's included in the $149 a month aesthetics membership,

or they can book it on its own and then it actually books the appointment for them right there on the call.

I had it lock in that Wednesday at 10 :20 in the morning and if someone calls back to move their appointment, Max handles that too.

It looks up new times and rebooks them.

No front desk needed.

I just had it bump mine to the third at 10.

100

So now the team can focus on the people in front of them instead of being stuck on the phone all day.

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Chapter 4: How to make Max even smarter automatically

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So Ask AI gave us a great starting prompt

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but Go High Level just dropped a tool that honestly blew me away called the Prompt Optimizer.

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You turn it on in the lab settings and this thing goes way deeper than I expected.

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It works in three steps.

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First, it automatically writes a whole batch of test calls for you.

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The kind of stuff real customers actually say.

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So one is a panicked client whose face is swelling up after a treatment.

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Another is someone asking what your services cost.

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Another is asking about your aftercare.

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You pick the ones you want and you hit run.

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Then it actually makes those calls.

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It runs them as real test conversations against your agent

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and you get a recording and a full transcript of every single one.

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marked pass or fail so you can literally listen to how your agent handled each situation.

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And here's where it gets crazy.

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It reads through the calls, it failed, it finds the exact problems, specific stuff, like the agent gave a messy goodbye, or it didn't get the full email before hanging up.

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It found 16 separate issues on mine.

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Then it rewrites your prompt to fix all of them, and it runs the whole test again to see if the new version scored higher.

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And there's an auto mode that just does this on a loop all by itself.

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It keeps writing new versions and testing them over and over, climbing the score higher each round.

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The first pass got mined to about 77%.

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and Auto Mode pushed it all the way up to 95%.

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When you're happy, you pull up the prompt diff to see exactly what it changed line by line, and then you just hit use this prompt and your brand new tuned up agent is live.

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So it's like having an expert test your agent on 100 calls and fix every weak spot for you automatically.

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That's the kind of thing that used to take a whole team of people.

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Chapter 5: How to make it do almost anything.

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So far, Max can book, text, and answer questions, but you can push it a lot further with two features most people don't even know about.

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The first one is custom actions.

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This lets the agent reach into your other tools while it's still on the call.

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You point it at another system, you tell it what to collect from the conversation, and now it can go look something up or send something over in real time, right in the middle of the call.

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So picture someone calling to check on an order.

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The agent pulls it up and tells them the status right on the spot.

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No putting them on hold, no transferring them around.

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The second one is connecting agents together.

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So instead of one agent doing everything, you can have a specialist for different things.

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So when a caller asks about a refund or a billing question, your main assistant just hands them off to a dedicated billing agent.

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You give it the condition like

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when someone asks about billing in a couple of example phrases and it knows exactly when to make the handoff.

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Chapter 6.

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How to make it call people back.

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So everything so far has been about answering calls, but your agent can also make calls now.

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And this is the biggest update of them all.

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First, you have to switch it on.

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You enable outbound calling, you accept the updated terms, and you do a quick one -time identity verification.

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And there's a brand new update right here that makes this way easier, where you can skip the consent checks on every single contact and keep your calls moving

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so you can actually run this at scale now.

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There's also an update disclosure button because when the AI calls someone, it tells them it's an AI and gives them a way to opt out,

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which keeps you on the right side of the law then you set up what the agent says when it calls out.

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So I'll have it open with something like, calling to confirm your upcoming balanced aesthetics appointment.

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And then you drop that agent into a workflow so it fires all on its own.

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So here I've got a workflow where the second a new lead fills out a form, it triggers a voice AI outbound call to ring them right back.

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And that's a big deal because most businesses take hours to call a lead back.

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And by then they've already booked somewhere else.

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This one calls in seconds while they're still interested.

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You can do the same thing for appointment reminders or to wake up old leads.

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You just pointed at a list of people who called once

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and never booked like this list of almost 700 old contacts and it can call through every one of them.

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You can even use it to ask for reviews with a workflow

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that drops a friendly review request voicemail to your happy clients after a visit.

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So now your agent is following up with everyone around the clock.

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Chapter seven, how to put it right on your website.

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So this one is really new and it's kind of wild.

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You can put your agent right on your website and people can just talk to it through their browser.

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No phone call needed you build the chat widget you name it

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and you pick your agent then you grab the little code snippet

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and drop it on your site and now anyone on your site can click

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and start talking to your business out loud day or night

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so you're catching the people who would have just clicked away and disappeared

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Chapter 8 what happens after the call and how to track it all.

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So the call ends, but the work isn't done.

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After every call, your agent can kick off a whole automation.

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So here, the moment a call ends, it grabs the recording, the transcript and a summary and emails the whole recap to the owner.

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Nothing falls through the cracks.

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So the owner can be out to lunch

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and still know exactly what every caller wanted the second they pick their phone back up

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and you can see every single call in one place.

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You can open any call and read exactly what was said word for word.

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And there's a full dashboard on top of that.

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It shows you your total calls, the actions the AI took, and even the sentiment.

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So whether your callers were happy or not.

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So when you run this for a client, you can show them exactly what they're getting in black and white.

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Chapter nine, how to turn this into a service you can sell.

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So here's the thing.

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Most local businesses are never going to set this up themselves.

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They don't have the time and they don't even know it exists.

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So you set it up for them and you charge them for it.

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Almost every local business needs this.

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Dentists, law firms, gyms, contractors, anyone whose phone rings and who loses money when it doesn't get answered.

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Now let's talk about the cost because it's tiny.

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The GoHiLevel platform itself starts at $97 a month

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and the actual ai calls are just pay as you go

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by the minute based on the model you pick you can see the exact rate right in the builder

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and it's usually just a few cents a minute

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So your real cost is small and you can charge a setup fee and then $500, even $1 ,000 a month to run it for them.

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And remember, with Ask AI, you can build the next one in about a minute.

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So you build it once and you just keep getting paid.

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And here's the best part, once you've nailed it for one client, the next one only takes a few minutes

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because you just point SAI at their business and let it build a fresh agent.

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So your time keeps going down while your monthly income keeps going up.

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That's how this turns into real monthly income, and it's one of the easiest services to sell right now because you're not selling them software, you're selling them a front desk that never misses a call.

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So that's the newest GoHi level voice AI start to finish.

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You can build the whole thing with one prompt, give it a real human voice, book appointments, handle support, make it do almost anything, call your leads back, put it on your website,

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and track all of it in one place.

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Coming up next I've got a full video where I show

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you how I use Go High Levels Chat AI to handle every other channel like text, email and Instagram all from one place.

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So go watch that one next and I'll see you over there.

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What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →

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