Shadowing Practice: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7) - Learn English Speaking with Video
Creating lesson...
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In this video, I'm going to share with you my seven best tips for selling over the phone and we're starting, you guessed it, right now.
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Hey guys, welcome back to my channel.
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If you're new here and you're in real estate or you're in a sales business and you want to grow your business, start now by subscribing to my channel,
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hitting the notification bell so you never miss one of my training videos
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so today we're talking all about tips strategies
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and tactics for you to get better results selling over the phone
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and at the end of this video head down to the
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comment section I'll be hanging out for about an hour to answer all of your questions
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and on your way make sure you check the description to
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download my free script book starting with number one mirror
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and match the prospect you see there are three things
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that you need to focus on
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when selling over the phone number one is tone right
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so you want to match the prospects tonality okay so
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if they're talking loud like this you want to talk loud like this
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if they're more soft spoken like this you want to match the prospect number two you want to match mirror
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and match their pace their pace of speech so
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if they talk really fast like this you want to make sure
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that you match the the the pace at
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which the prospect is communicating number three is you want to match the personality styles
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and this is why it's so critical that
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if you're in sales you need to study personality types
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if you're talking to an analytical personality you need to make sure
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that you spend a lot of time on the numbers
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and the facts number two is something that i call arping ARPing stands for acknowledge,
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respond, and pivot to another question immediately.
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You see, one of the biggest things
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that salespeople who sell over the telephone struggle with is a prospect will just ask them a simple question.
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Maybe they put up some type of an objection or some type of resistance, and that's it for the salesperson.
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They don't know how to keep the conversation flowing.
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And so what ARPing will teach you to do is simply acknowledge the person's question or objection, respond to that question or objection,
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and simply pivot to another question in your script so you can keep the conversations flowing nicely.
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Number three is asking more questions.
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One of the biggest problems that salespeople have is talking too much and not listening enough.
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Well, in order to listen, what do you have to do? come on, you guessed it.
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You got to ask questions.
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So you got to ask open style questions to get the prospect to talk
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so you can learn more about how you can serve them, not sell them.
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Because as you know, I teach you something called reverse selling, how to serve the prospect.
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So the only way you know how to serve them, how to make an accurate diagnosis,
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how to properly recommend the right solution you have to ask more questions number four is shut up
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and listen when you ask a question so
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if you get good at asking questions the next thing you need to get good at is shutting your mouth
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because god gave us one mouth and two ears and
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so we've got to listen more and the power of silence ladies
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and gentlemen i will tell you it might be the number
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one skill set you can have as a great salesperson is your ability to be quiet.
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And as I'm coaching and training salespeople all over the country, they have a problem with talking too much.
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And so you have to get very comfortable with that uncomfortable silence over the phone to get better results.
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When you ask a prospect a question, especially a tough question, and they don't answer for a minute, don't add anything.
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Just listen.
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Let the prospect sit in the weight of their pain without you adding anything.
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Let them mumble and come up with weird responses and don't say a word until they answer your question.
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Number five is using assumptive language.
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So you have to become an absolute master of what I
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call assumptive language using things like let's do this why don't we do this let's go ahead
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and do this here's what we're going to do next all
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of these types of things keeps you in control of the conversation to take
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that conversation where it needs to go to serve the consumer at the highest level
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if you can't use assumptive language you're going to have a
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very very difficult time either setting appointments over the phone
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or getting someone to buy over the phone number six is gaining
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agreement you see once you start to really hone in your
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sales skills you need to get really good at gaining agreement what is
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that that's when you ask a question or you give a statement of value and you simply say to the prospect, does that make sense?
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Do you see how that could work?
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Fair enough.
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Is that unreasonable?
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And you gain agreement in such a way where you end
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the statement with a question where you know the prospect will agree with you.
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That's called gaining agreement.
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It's a very powerful strategy and tactic in reverse selling to show the prospect
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that you and the prospect are on the same page from a mindset, from a belief standpoint, from a philosophical standpoint,
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it shows the prospect, but they sit back and say, wow, you know what?
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This guy actually gets it.
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This guy actually gets me.
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And number seven is removing the prospect's threat of saying yes.
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You see, one of the biggest, the hardest things, what we're all in sales to do is to help people make sales, make money, and reach the levels of success that we want.
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And getting the prospect to say yes to your product or service is the only way to get there.
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And so how do you get more prospects to say yes?
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You have to remove the threat.
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How do you do that?
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You need to have a strong value proposition.
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What does that mean?
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That means that you remove the risk and the threat
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when the prospect commits to do business with you
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so you need to come up with things inside your sales business
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that removes that threat that could be offering some type of guarantee
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that could be offering some type of flexible compensation structure based
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on how you perform for the prospect there's all kinds of different ways
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and different things that you can come up with
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that are very tangible to get the prospect to say yes without having to worry.
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You see, the reason why a lot of people have to think it over, have to talk to their spouse, give you some type of smokescreen,
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some type of objection is they don't know if they trust you.
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They don't know if what you're saying is true.
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They don't know if what you're saying is going to help them.
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And so you need to create a concrete value proposition to help the consumer believe
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that what you're saying is the truth otherwise you would have risk as well
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so next head down to the comment section
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so i can answer all of your questions about your sales business
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and on your way make sure
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that you download my script book i'll put a link in the description below
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so there you have it there are my seven tips for phone selling
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if you like this video make sure you hit
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that like button subscribe to my channel thank you so much for watching and i'll see you next time.
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Vocabulary and speaking notes for this lesson
This B2 speaking lesson is built on the video “PHONE SALES TECHNIQUES THAT CLOSE”. The speaker keeps coming back to these words: prospect, type, sales, match, selling. This video has 105 sentences and 1318 words to shadow. The speech runs for 8:06. The speaker talks at a natural 163 words per minute, close to everyday conversation. 89% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
The 15 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| prospect noun | /ˈpɹɑspɛkt/ | The region which the eye overlooks at one time; a view; a scene; an outlook. |
| salesperson noun | A person whose job is to sell things, often in a shop or store. | |
| objection noun | /əbˈd͡ʒɛkʃən/ | The act of objecting. |
| arp noun | An arpeggiator. | |
| assumptive adjective | Held as true or valid without evidence. | |
| pivot noun | /ˈpɪv.ɪt/ | A thing on which something turns; specifically a metal pointed pin or short shaft in machinery, such as the end of an axle or spindle. |
| standpoint noun | /ˈstændpɔɪnt/ | A point of view; a perspective. |
| proposition noun | /ˌpɹɑpəˈzɪʃən/ | The act of offering (an idea) for consideration. |
| subscribe verb | /səbˈskɹaɪb/ | To write (one’s name) at the bottom of a document; to sign (one's name). |
| acknowledge verb | /əkˈnɑ.lɪd͡ʒ/ | To admit the knowledge of; to recognize as a fact or truth; to declare one's belief in. |
| mumble verb | /ˈmʌmbəl/ | To speak unintelligibly or inaudibly; to fail to articulate. |
| smokescreen noun | /ˈsmoʊkˌskɹin/ | Smoke used as a disguise, mask or cover, as of troops in battle. |
| tonality noun | /toʊnˈæl.ɪ.ti/ | The system of seven tones built on a tonic key; the 24 major and minor scales. |
| tangible adjective | /ˈtæn.d͡ʒə.bəl/ | Touchable; able to be touched or felt; perceptible by the sense of touch. |
| tactic noun | /ˈtæktɪk/ | A maneuver, or action calculated to achieve some end. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| come up with verb | To manage to produce, deliver, or present (something) by inventing, creating, thinking of, or obtaining it. | |
| buy over verb | To gain the support of (a person) through bribery. | |
| go ahead verb | /ˌɡoʊ əˈhɛd/ | To proceed with; to begin. |
| put up verb | To place in a high location. | |
| shut up | /ʃʌt ʌp/ | Stop talking (usually in the form of making annoying, irrelevant, or false comments, during a period of peace and quiet, or when one is not allowed to talk)… |
| sit back verb | To recline while still in a seated position, with one's back on the frame of the seat. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- Do you see how that could work?
- How do you do that?
- They don't know if what you're saying is true.
Pronunciation to watch
The speaker uses 30 contractions and reduced forms, such as you're, don't, we're. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: objection /əbˈd͡ʒɛkʃən/, proposition /ˌpɹɑpəˈzɪʃən/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- Long words — get the stress right: proposition /ˌpɹɑpəˈzɪʃən/, tonality /toʊnˈæl.ɪ.ti/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like prospect, salesperson, objection.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.