Luyện nói tiếng Anh bằng Shadowing qua video: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)
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In this video, I'm going to share with you my seven best tips for selling over the phone and we're starting, you guessed it, right now.
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Hey guys, welcome back to my channel.
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If you're new here and you're in real estate or you're in a sales business and you want to grow your business, start now by subscribing to my channel,
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hitting the notification bell so you never miss one of my training videos
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so today we're talking all about tips strategies
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and tactics for you to get better results selling over the phone
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and at the end of this video head down to the
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comment section I'll be hanging out for about an hour to answer all of your questions
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and on your way make sure you check the description to
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download my free script book starting with number one mirror
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and match the prospect you see there are three things
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that you need to focus on
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when selling over the phone number one is tone right
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so you want to match the prospects tonality okay so
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if they're talking loud like this you want to talk loud like this
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if they're more soft spoken like this you want to match the prospect number two you want to match mirror
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and match their pace their pace of speech so
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if they talk really fast like this you want to make sure
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that you match the the the pace at
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which the prospect is communicating number three is you want to match the personality styles
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and this is why it's so critical that
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if you're in sales you need to study personality types
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if you're talking to an analytical personality you need to make sure
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that you spend a lot of time on the numbers
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and the facts number two is something that i call arping ARPing stands for acknowledge,
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respond, and pivot to another question immediately.
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You see, one of the biggest things
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that salespeople who sell over the telephone struggle with is a prospect will just ask them a simple question.
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Maybe they put up some type of an objection or some type of resistance, and that's it for the salesperson.
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They don't know how to keep the conversation flowing.
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And so what ARPing will teach you to do is simply acknowledge the person's question or objection, respond to that question or objection,
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and simply pivot to another question in your script so you can keep the conversations flowing nicely.
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Number three is asking more questions.
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One of the biggest problems that salespeople have is talking too much and not listening enough.
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Well, in order to listen, what do you have to do? come on, you guessed it.
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You got to ask questions.
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So you got to ask open style questions to get the prospect to talk
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so you can learn more about how you can serve them, not sell them.
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Because as you know, I teach you something called reverse selling, how to serve the prospect.
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So the only way you know how to serve them, how to make an accurate diagnosis,
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how to properly recommend the right solution you have to ask more questions number four is shut up
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and listen when you ask a question so
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if you get good at asking questions the next thing you need to get good at is shutting your mouth
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because god gave us one mouth and two ears and
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so we've got to listen more and the power of silence ladies
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and gentlemen i will tell you it might be the number
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one skill set you can have as a great salesperson is your ability to be quiet.
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And as I'm coaching and training salespeople all over the country, they have a problem with talking too much.
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And so you have to get very comfortable with that uncomfortable silence over the phone to get better results.
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When you ask a prospect a question, especially a tough question, and they don't answer for a minute, don't add anything.
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Just listen.
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Let the prospect sit in the weight of their pain without you adding anything.
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Let them mumble and come up with weird responses and don't say a word until they answer your question.
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Number five is using assumptive language.
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So you have to become an absolute master of what I
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call assumptive language using things like let's do this why don't we do this let's go ahead
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and do this here's what we're going to do next all
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of these types of things keeps you in control of the conversation to take
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that conversation where it needs to go to serve the consumer at the highest level
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if you can't use assumptive language you're going to have a
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very very difficult time either setting appointments over the phone
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or getting someone to buy over the phone number six is gaining
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agreement you see once you start to really hone in your
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sales skills you need to get really good at gaining agreement what is
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that that's when you ask a question or you give a statement of value and you simply say to the prospect, does that make sense?
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Do you see how that could work?
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Fair enough.
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Is that unreasonable?
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And you gain agreement in such a way where you end
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the statement with a question where you know the prospect will agree with you.
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That's called gaining agreement.
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It's a very powerful strategy and tactic in reverse selling to show the prospect
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that you and the prospect are on the same page from a mindset, from a belief standpoint, from a philosophical standpoint,
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it shows the prospect, but they sit back and say, wow, you know what?
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This guy actually gets it.
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This guy actually gets me.
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And number seven is removing the prospect's threat of saying yes.
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You see, one of the biggest, the hardest things, what we're all in sales to do is to help people make sales, make money, and reach the levels of success that we want.
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And getting the prospect to say yes to your product or service is the only way to get there.
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And so how do you get more prospects to say yes?
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You have to remove the threat.
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How do you do that?
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You need to have a strong value proposition.
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What does that mean?
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That means that you remove the risk and the threat
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when the prospect commits to do business with you
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so you need to come up with things inside your sales business
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that removes that threat that could be offering some type of guarantee
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that could be offering some type of flexible compensation structure based
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on how you perform for the prospect there's all kinds of different ways
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and different things that you can come up with
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that are very tangible to get the prospect to say yes without having to worry.
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You see, the reason why a lot of people have to think it over, have to talk to their spouse, give you some type of smokescreen,
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some type of objection is they don't know if they trust you.
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They don't know if what you're saying is true.
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They don't know if what you're saying is going to help them.
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And so you need to create a concrete value proposition to help the consumer believe
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that what you're saying is the truth otherwise you would have risk as well
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so next head down to the comment section
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so i can answer all of your questions about your sales business
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and on your way make sure
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that you download my script book i'll put a link in the description below
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so there you have it there are my seven tips for phone selling
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if you like this video make sure you hit
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that like button subscribe to my channel thank you so much for watching and i'll see you next time.
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Từ vựng và ghi chú luyện nói cho bài học này
Bài luyện nói trình độ B2 này dựa trên video “PHONE SALES TECHNIQUES THAT CLOSE”. Những từ được nhắc lại nhiều nhất trong bài: prospect, type, sales, match, selling. Video này có 105 câu và 1318 từ để luyện shadowing. Phần lời nói dài 8:06. Người nói nói với tốc độ tự nhiên, khoảng 163 từ mỗi phút, gần với hội thoại hằng ngày. 89% số từ nằm trong 3.000 từ tiếng Anh thông dụng nhất, nên từ vựng dễ theo.
Từ vựng quan trọng trong video
11 từ khó nhất trong video, kèm phiên âm và nghĩa:
| Từ | Phiên âm | Nghĩa |
|---|---|---|
| salesperson danh từ | người bán hàng | |
| proposition danh từ | /ˌpɹɑpəˈzɪʃən/ | kiến nghị, đề án |
| subscribe động từ | /səbˈskɹaɪb/ | đăng kí |
| mumble động từ | /ˈmʌmbəl/ | lí nhí |
| smokescreen danh từ | /ˈsmoʊkˌskɹin/ | hoả mù |
| tactic danh từ | /ˈtæktɪk/ | chiến thuật, thuật |
| mindset danh từ | /ˈmaɪn(d)ˌsɛt/ | tư duy, tư tưởng |
| spouse danh từ | /spaʊ̯s/ | chồng, vợ |
| flexible tính từ | /ˈflɛk.sɪ.bəl/ | co dãn, co giãn |
| tactics danh từ | /ˈtæktɪks/ | chiến thuật |
| diagnosis danh từ | /daɪəɡˈnəʊsɪs/ | chẩn đoán |
Cụm động từ bạn sẽ nghe
| Từ | Phiên âm | Nghĩa |
|---|---|---|
| shut up | /ʃʌt ʌp/ | câm, câm mồm |
Những câu đáng luyện lại
Các câu ngắn, trọn ý trong video mà bạn có thể dùng lại khi giao tiếp hằng ngày:
- Do you see how that could work?
- How do you do that?
- They don't know if what you're saying is true.
Phát âm cần chú ý
Người nói dùng 30 dạng rút gọn, ví dụ you're, don't, we're. Hãy nói theo dạng ngắn đúng như bạn nghe.
- Âm “sh” và “zh”: objection /əbˈd͡ʒɛkʃən/, proposition /ˌpɹɑpəˈzɪʃən/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- Từ dài — đặt trọng âm cho đúng: proposition /ˌpɹɑpəˈzɪʃən/, tonality /toʊnˈæl.ɪ.ti/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
Những âm người Việt thường gặp khó:
- Cụm phụ âm cuối — đọc đủ từng âm, đừng nuốt âm cuối: prospect /ˈpɹɑspɛkt/, standpoint /ˈstændpɔɪnt/, tactics /ˈtæktɪks/
- Âm /tʃ/, /dʒ/ và /ʒ/ — tiếng Việt không có, đừng đọc thành “ch” hay “gi”: objection /əbˈd͡ʒɛkʃən/, acknowledge /əkˈnɑ.lɪd͡ʒ/, tangible /ˈtæn.d͡ʒə.bəl/, gentleman /ˈd͡ʒɛn.təl.mən/
- Âm /æ/ — mở miệng rộng hơn âm “e”: standpoint /ˈstændpɔɪnt/, tonality /toʊnˈæl.ɪ.ti/, tangible /ˈtæn.d͡ʒə.bəl/, tactic /ˈtæktɪk/, analytical /ˌæn.əˈlɪt.ɪ.kəl/
Cách luyện với video này
- Nghe hết video một lần, chưa cần nói, và ghi lại những từ bạn chưa biết.
- Bắt đầu ở tốc độ 0,75×, nói đuổi từng câu, rồi quay lại tốc độ bình thường khi đã quen.
- Ghi âm giọng mình rồi so với bản gốc, chú ý các từ như salesperson, proposition, subscribe.
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.