跟讀練習: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7) - 通過影片學習英語口語
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In this video, I'm going to share with you my seven best tips for selling over the phone and we're starting, you guessed it, right now.
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Hey guys, welcome back to my channel.
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If you're new here and you're in real estate or you're in a sales business and you want to grow your business, start now by subscribing to my channel,
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hitting the notification bell so you never miss one of my training videos
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so today we're talking all about tips strategies
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and tactics for you to get better results selling over the phone
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and at the end of this video head down to the
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comment section I'll be hanging out for about an hour to answer all of your questions
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and on your way make sure you check the description to
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download my free script book starting with number one mirror
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and match the prospect you see there are three things
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that you need to focus on
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when selling over the phone number one is tone right
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so you want to match the prospects tonality okay so
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if they're talking loud like this you want to talk loud like this
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if they're more soft spoken like this you want to match the prospect number two you want to match mirror
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and match their pace their pace of speech so
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if they talk really fast like this you want to make sure
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that you match the the the pace at
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which the prospect is communicating number three is you want to match the personality styles
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and this is why it's so critical that
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if you're in sales you need to study personality types
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if you're talking to an analytical personality you need to make sure
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that you spend a lot of time on the numbers
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and the facts number two is something that i call arping ARPing stands for acknowledge,
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respond, and pivot to another question immediately.
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You see, one of the biggest things
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that salespeople who sell over the telephone struggle with is a prospect will just ask them a simple question.
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Maybe they put up some type of an objection or some type of resistance, and that's it for the salesperson.
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They don't know how to keep the conversation flowing.
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And so what ARPing will teach you to do is simply acknowledge the person's question or objection, respond to that question or objection,
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and simply pivot to another question in your script so you can keep the conversations flowing nicely.
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Number three is asking more questions.
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One of the biggest problems that salespeople have is talking too much and not listening enough.
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Well, in order to listen, what do you have to do? come on, you guessed it.
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You got to ask questions.
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So you got to ask open style questions to get the prospect to talk
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so you can learn more about how you can serve them, not sell them.
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Because as you know, I teach you something called reverse selling, how to serve the prospect.
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So the only way you know how to serve them, how to make an accurate diagnosis,
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how to properly recommend the right solution you have to ask more questions number four is shut up
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and listen when you ask a question so
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if you get good at asking questions the next thing you need to get good at is shutting your mouth
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because god gave us one mouth and two ears and
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so we've got to listen more and the power of silence ladies
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and gentlemen i will tell you it might be the number
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one skill set you can have as a great salesperson is your ability to be quiet.
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And as I'm coaching and training salespeople all over the country, they have a problem with talking too much.
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And so you have to get very comfortable with that uncomfortable silence over the phone to get better results.
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When you ask a prospect a question, especially a tough question, and they don't answer for a minute, don't add anything.
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Just listen.
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Let the prospect sit in the weight of their pain without you adding anything.
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Let them mumble and come up with weird responses and don't say a word until they answer your question.
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Number five is using assumptive language.
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So you have to become an absolute master of what I
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call assumptive language using things like let's do this why don't we do this let's go ahead
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and do this here's what we're going to do next all
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of these types of things keeps you in control of the conversation to take
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that conversation where it needs to go to serve the consumer at the highest level
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if you can't use assumptive language you're going to have a
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very very difficult time either setting appointments over the phone
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or getting someone to buy over the phone number six is gaining
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agreement you see once you start to really hone in your
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sales skills you need to get really good at gaining agreement what is
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that that's when you ask a question or you give a statement of value and you simply say to the prospect, does that make sense?
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Do you see how that could work?
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Fair enough.
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Is that unreasonable?
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And you gain agreement in such a way where you end
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the statement with a question where you know the prospect will agree with you.
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That's called gaining agreement.
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It's a very powerful strategy and tactic in reverse selling to show the prospect
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that you and the prospect are on the same page from a mindset, from a belief standpoint, from a philosophical standpoint,
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it shows the prospect, but they sit back and say, wow, you know what?
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This guy actually gets it.
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This guy actually gets me.
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And number seven is removing the prospect's threat of saying yes.
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You see, one of the biggest, the hardest things, what we're all in sales to do is to help people make sales, make money, and reach the levels of success that we want.
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And getting the prospect to say yes to your product or service is the only way to get there.
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And so how do you get more prospects to say yes?
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You have to remove the threat.
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How do you do that?
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You need to have a strong value proposition.
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What does that mean?
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That means that you remove the risk and the threat
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when the prospect commits to do business with you
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so you need to come up with things inside your sales business
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that removes that threat that could be offering some type of guarantee
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that could be offering some type of flexible compensation structure based
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on how you perform for the prospect there's all kinds of different ways
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and different things that you can come up with
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that are very tangible to get the prospect to say yes without having to worry.
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You see, the reason why a lot of people have to think it over, have to talk to their spouse, give you some type of smokescreen,
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some type of objection is they don't know if they trust you.
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They don't know if what you're saying is true.
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They don't know if what you're saying is going to help them.
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And so you need to create a concrete value proposition to help the consumer believe
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that what you're saying is the truth otherwise you would have risk as well
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so next head down to the comment section
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so i can answer all of your questions about your sales business
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and on your way make sure
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that you download my script book i'll put a link in the description below
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so there you have it there are my seven tips for phone selling
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if you like this video make sure you hit
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that like button subscribe to my channel thank you so much for watching and i'll see you next time.
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本課的詞彙與口語要點
這節 B2 級別的口語課以影片“PHONE SALES TECHNIQUES THAT CLOSE”為素材。 影片中反覆出現的詞有：prospect, type, sales, match, selling。 這段影片共有 105 個句子、1318 個單詞可供跟讀。 講話部分時長為 8:06。 說話人語速自然，每分鐘約 163 個詞，接近日常對話。 89% 的單詞屬於英語最常用的 3,000 詞，詞彙容易理解。
影片中的重點詞彙
影片中最難的 15 個單詞，附發音和釋義：
| 單詞 | 發音 | 釋義 |
|---|---|---|
| salesperson 名詞 | 售貨員 /售貨員, 推銷員 /推銷員 | |
| objection 名詞 | /əbˈd͡ʒɛkʃən/ | 異議 /異議 |
| pivot 名詞 | /ˈpɪv.ɪt/ | 樞 /樞, 樞紐 /樞紐 |
| standpoint 名詞 | /ˈstændpɔɪnt/ | 立場 /立場, 觀點 /觀點 |
| proposition 名詞 | /ˌpɹɑpəˈzɪʃən/ | 建議 /建議, 提議 /提議 |
| subscribe 動詞 | /səbˈskɹaɪb/ | 簽署 /簽署 |
| acknowledge 動詞 | /əkˈnɑ.lɪd͡ʒ/ | 承認 /承認 |
| mumble 動詞 | /ˈmʌmbəl/ | 咕噥 /咕噥 |
| smokescreen 名詞 | /ˈsmoʊkˌskɹin/ | 煙幕 /煙幕, 煙氣幕 /煙氣幕 |
| tonality 名詞 | /toʊnˈæl.ɪ.ti/ | 調性 /調性 |
| tangible 形容詞 | /ˈtæn.d͡ʒə.bəl/ | 可觸控的 /可觸控的 |
| tactic 名詞 | /ˈtæktɪk/ | 戰術 /戰術 |
| mindset 名詞 | /ˈmaɪn(d)ˌsɛt/ | 心態 /心態, 思維模式 /思維模式 |
| notification 名詞 | /ˌnoʊtɪfɪˈkeɪʃn̩/ | 通知 |
| spouse 名詞 | /spaʊ̯s/ | 配偶 |
影片中出現的短語動詞
| 單詞 | 發音 | 釋義 |
|---|---|---|
| come up with 動詞 | 想出, 提出 | |
| go ahead 動詞 | /ˌɡoʊ əˈhɛd/ | 請便 /請便 |
| shut up | /ʃʌt ʌp/ | 閉嘴 /閉嘴, 住口 |
值得反覆跟讀的句子
影片中簡短而完整的句子，可以直接用在日常對話裡：
- Do you see how that could work?
- How do you do that?
- They don't know if what you're saying is true.
需要注意的發音
說話人用了 30 次縮略和弱讀形式，例如 you're, don't, we're。請按聽到的簡短形式來說。
- “sh” 和 “zh” 音: objection /əbˈd͡ʒɛkʃən/, proposition /ˌpɹɑpəˈzɪʃən/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- 長單詞——注意重音位置: proposition /ˌpɹɑpəˈzɪʃən/, tonality /toʊnˈæl.ɪ.ti/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
中文母語者容易讀錯的音：
- 詞尾子音 — 要讀清楚，後面不要加母音: prospect /ˈpɹɑspɛkt/, pivot /ˈpɪv.ɪt/, standpoint /ˈstændpɔɪnt/, subscribe /səbˈskɹaɪb/, acknowledge /əkˈnɑ.lɪd͡ʒ/
- /æ/ — 嘴張大，不要讀成 /e/: standpoint /ˈstændpɔɪnt/, tonality /toʊnˈæl.ɪ.ti/, tangible /ˈtæn.d͡ʒə.bəl/, tactic /ˈtæktɪk/, analytical /ˌæn.əˈlɪt.ɪ.kəl/
如何用這段影片練習
- 先完整聽一遍影片，不要開口，記下不認識的單詞。
- 先用 0.75 倍速逐句跟讀，熟練之後再回到正常速度。
- 錄下自己的聲音並與原聲對比，特別注意 salesperson, objection, pivot 這類單詞。
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。