シャドーイング練習: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7) - 動画で英語スピーキングを学ぶ
レッスンを作成中...
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In this video, I'm going to share with you my seven best tips for selling over the phone and we're starting, you guessed it, right now.
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Hey guys, welcome back to my channel.
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If you're new here and you're in real estate or you're in a sales business and you want to grow your business, start now by subscribing to my channel,
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hitting the notification bell so you never miss one of my training videos
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so today we're talking all about tips strategies
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and tactics for you to get better results selling over the phone
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and at the end of this video head down to the
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comment section I'll be hanging out for about an hour to answer all of your questions
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and on your way make sure you check the description to
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download my free script book starting with number one mirror
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and match the prospect you see there are three things
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that you need to focus on
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when selling over the phone number one is tone right
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so you want to match the prospects tonality okay so
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if they're talking loud like this you want to talk loud like this
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if they're more soft spoken like this you want to match the prospect number two you want to match mirror
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and match their pace their pace of speech so
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if they talk really fast like this you want to make sure
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that you match the the the pace at
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which the prospect is communicating number three is you want to match the personality styles
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and this is why it's so critical that
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if you're in sales you need to study personality types
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if you're talking to an analytical personality you need to make sure
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that you spend a lot of time on the numbers
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and the facts number two is something that i call arping ARPing stands for acknowledge,
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respond, and pivot to another question immediately.
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You see, one of the biggest things
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that salespeople who sell over the telephone struggle with is a prospect will just ask them a simple question.
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Maybe they put up some type of an objection or some type of resistance, and that's it for the salesperson.
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They don't know how to keep the conversation flowing.
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And so what ARPing will teach you to do is simply acknowledge the person's question or objection, respond to that question or objection,
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and simply pivot to another question in your script so you can keep the conversations flowing nicely.
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Number three is asking more questions.
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One of the biggest problems that salespeople have is talking too much and not listening enough.
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Well, in order to listen, what do you have to do? come on, you guessed it.
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You got to ask questions.
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So you got to ask open style questions to get the prospect to talk
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so you can learn more about how you can serve them, not sell them.
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Because as you know, I teach you something called reverse selling, how to serve the prospect.
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So the only way you know how to serve them, how to make an accurate diagnosis,
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how to properly recommend the right solution you have to ask more questions number four is shut up
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and listen when you ask a question so
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if you get good at asking questions the next thing you need to get good at is shutting your mouth
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because god gave us one mouth and two ears and
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so we've got to listen more and the power of silence ladies
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and gentlemen i will tell you it might be the number
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one skill set you can have as a great salesperson is your ability to be quiet.
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And as I'm coaching and training salespeople all over the country, they have a problem with talking too much.
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And so you have to get very comfortable with that uncomfortable silence over the phone to get better results.
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When you ask a prospect a question, especially a tough question, and they don't answer for a minute, don't add anything.
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Just listen.
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Let the prospect sit in the weight of their pain without you adding anything.
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Let them mumble and come up with weird responses and don't say a word until they answer your question.
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Number five is using assumptive language.
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So you have to become an absolute master of what I
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call assumptive language using things like let's do this why don't we do this let's go ahead
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and do this here's what we're going to do next all
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of these types of things keeps you in control of the conversation to take
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that conversation where it needs to go to serve the consumer at the highest level
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if you can't use assumptive language you're going to have a
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very very difficult time either setting appointments over the phone
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or getting someone to buy over the phone number six is gaining
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agreement you see once you start to really hone in your
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sales skills you need to get really good at gaining agreement what is
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that that's when you ask a question or you give a statement of value and you simply say to the prospect, does that make sense?
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Do you see how that could work?
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Fair enough.
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Is that unreasonable?
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And you gain agreement in such a way where you end
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the statement with a question where you know the prospect will agree with you.
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That's called gaining agreement.
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It's a very powerful strategy and tactic in reverse selling to show the prospect
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that you and the prospect are on the same page from a mindset, from a belief standpoint, from a philosophical standpoint,
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it shows the prospect, but they sit back and say, wow, you know what?
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This guy actually gets it.
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This guy actually gets me.
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And number seven is removing the prospect's threat of saying yes.
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You see, one of the biggest, the hardest things, what we're all in sales to do is to help people make sales, make money, and reach the levels of success that we want.
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And getting the prospect to say yes to your product or service is the only way to get there.
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And so how do you get more prospects to say yes?
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You have to remove the threat.
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How do you do that?
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You need to have a strong value proposition.
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What does that mean?
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That means that you remove the risk and the threat
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when the prospect commits to do business with you
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so you need to come up with things inside your sales business
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that removes that threat that could be offering some type of guarantee
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that could be offering some type of flexible compensation structure based
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on how you perform for the prospect there's all kinds of different ways
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and different things that you can come up with
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that are very tangible to get the prospect to say yes without having to worry.
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You see, the reason why a lot of people have to think it over, have to talk to their spouse, give you some type of smokescreen,
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some type of objection is they don't know if they trust you.
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They don't know if what you're saying is true.
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They don't know if what you're saying is going to help them.
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And so you need to create a concrete value proposition to help the consumer believe
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that what you're saying is the truth otherwise you would have risk as well
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so next head down to the comment section
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so i can answer all of your questions about your sales business
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and on your way make sure
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that you download my script book i'll put a link in the description below
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so there you have it there are my seven tips for phone selling
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if you like this video make sure you hit
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that like button subscribe to my channel thank you so much for watching and i'll see you next time.
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このレッスンの語彙とスピーキングのポイント
このB2レベルのスピーキングレッスンは、動画「PHONE SALES TECHNIQUES THAT CLOSE」を教材にしています。 繰り返し出てくる語は次のとおりです：prospect, type, sales, match, selling。 この動画には、シャドーイング用の文が105文、単語が1318語あります。 音声の長さは8:06です。 話す速さは1分あたり約163語で、日常会話に近い自然なペースです。 単語の89%は英語の頻出3,000語に含まれるため、語彙は分かりやすいです。
この動画の重要語彙
動画の中で特に難しい単語15語を、発音と意味つきで紹介します。
| 単語 | 発音 | 意味 |
|---|---|---|
| salesperson 名詞 | 店員, 売り手 | |
| objection 名詞 | /əbˈd͡ʒɛkʃən/ | 異議 |
| pivot 名詞 | /ˈpɪv.ɪt/ | ピボット, 枢 |
| standpoint 名詞 | /ˈstændpɔɪnt/ | 観点 |
| proposition 名詞 | /ˌpɹɑpəˈzɪʃən/ | 提案, 提議 |
| subscribe 動詞 | /səbˈskɹaɪb/ | 購読する |
| acknowledge 動詞 | /əkˈnɑ.lɪd͡ʒ/ | 承認する, 認める |
| mumble 動詞 | /ˈmʌmbəl/ | 呟く, 囁く |
| smokescreen 名詞 | /ˈsmoʊkˌskɹin/ | 煙幕 |
| tonality 名詞 | /toʊnˈæl.ɪ.ti/ | 調性 |
| tactic 名詞 | /ˈtæktɪk/ | 戦術, 戦法 |
| mindset 名詞 | /ˈmaɪn(d)ˌsɛt/ | 考え方, 心理 |
| notification 名詞 | /ˌnoʊtɪfɪˈkeɪʃn̩/ | 通知 |
| spouse 名詞 | /spaʊ̯s/ | 配偶者, 伴侶 |
| flexible 形容詞 | /ˈflɛk.sɪ.bəl/ | 柔軟な |
動画に出てくる句動詞
| 単語 | 発音 | 意味 |
|---|---|---|
| go ahead 動詞 | /ˌɡoʊ əˈhɛd/ | どうぞお先に |
| shut up | /ʃʌt ʌp/ | だまれ, うるさい |
繰り返し練習したい文
動画に出てくる短く完結した文です。日常会話でそのまま使えます。
- Do you see how that could work?
- How do you do that?
- They don't know if what you're saying is true.
注意したい発音
話し手はyou're, don't, we'reなど、短縮形や弱形を30回使っています。聞こえたとおりの短い形で発音しましょう。
- 「sh」と「zh」の音: objection /əbˈd͡ʒɛkʃən/, proposition /ˌpɹɑpəˈzɪʃən/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- 長い単語（アクセントの位置に注意）: proposition /ˌpɹɑpəˈzɪʃən/, tonality /toʊnˈæl.ɪ.ti/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
日本語話者が苦手な音：
- /f/ — 「フ」ではなく、上の歯と下唇で出す: notification /ˌnoʊtɪfɪˈkeɪʃn̩/, philosophical /ˌfɪl.əˈsɑ.fɪ.kl̩/, flexible /ˈflɛk.sɪ.bəl/, uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/
- 子音の連続 — 間に母音を入れない: prospect /ˈpɹɑspɛkt/, standpoint /ˈstændpɔɪnt/, proposition /ˌpɹɑpəˈzɪʃən/, subscribe /səbˈskɹaɪb/, smokescreen /ˈsmoʊkˌskɹin/
この動画での練習方法
- まず声を出さずに動画を最後まで聞き、知らない単語をメモします。
- まず0.75倍速で一文ずつシャドーイングし、慣れてきたら通常の速度に戻します。
- 自分の声を録音して元の音声と比べます。salesperson, objection, pivotなどの単語に特に注意しましょう。
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。