쉐도잉 연습: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7) - 영상으로 영어 말하기 배우기

In this video, I'm going to share with you my seven best tips for selling over the phone and we're starting, you guessed it, right now.

Hey guys, welcome back to my channel.

If you're new here and you're in real estate or you're in a sales business and you want to grow your business, start now by subscribing to my channel,

hitting the notification bell so you never miss one of my training videos

so today we're talking all about tips strategies

and tactics for you to get better results selling over the phone

and at the end of this video head down to the

comment section I'll be hanging out for about an hour to answer all of your questions

and on your way make sure you check the description to

download my free script book starting with number one mirror

and match the prospect you see there are three things

that you need to focus on

when selling over the phone number one is tone right

so you want to match the prospects tonality okay so

if they're talking loud like this you want to talk loud like this

if they're more soft spoken like this you want to match the prospect number two you want to match mirror

and match their pace their pace of speech so

if they talk really fast like this you want to make sure

that you match the the the pace at

which the prospect is communicating number three is you want to match the personality styles

and this is why it's so critical that

if you're in sales you need to study personality types

if you're talking to an analytical personality you need to make sure

that you spend a lot of time on the numbers

and the facts number two is something that i call arping ARPing stands for acknowledge,

respond, and pivot to another question immediately.

You see, one of the biggest things

that salespeople who sell over the telephone struggle with is a prospect will just ask them a simple question.

Maybe they put up some type of an objection or some type of resistance, and that's it for the salesperson.

They don't know how to keep the conversation flowing.

And so what ARPing will teach you to do is simply acknowledge the person's question or objection, respond to that question or objection,

and simply pivot to another question in your script so you can keep the conversations flowing nicely.

Number three is asking more questions.

One of the biggest problems that salespeople have is talking too much and not listening enough.

Well, in order to listen, what do you have to do? come on, you guessed it.

You got to ask questions.

So you got to ask open style questions to get the prospect to talk

so you can learn more about how you can serve them, not sell them.

Because as you know, I teach you something called reverse selling, how to serve the prospect.

So the only way you know how to serve them, how to make an accurate diagnosis,

how to properly recommend the right solution you have to ask more questions number four is shut up

and listen when you ask a question so

if you get good at asking questions the next thing you need to get good at is shutting your mouth

because god gave us one mouth and two ears and

so we've got to listen more and the power of silence ladies

and gentlemen i will tell you it might be the number

one skill set you can have as a great salesperson is your ability to be quiet.

And as I'm coaching and training salespeople all over the country, they have a problem with talking too much.

And so you have to get very comfortable with that uncomfortable silence over the phone to get better results.

When you ask a prospect a question, especially a tough question, and they don't answer for a minute, don't add anything.

Just listen.

Let the prospect sit in the weight of their pain without you adding anything.

Let them mumble and come up with weird responses and don't say a word until they answer your question.

Number five is using assumptive language.

So you have to become an absolute master of what I

call assumptive language using things like let's do this why don't we do this let's go ahead

and do this here's what we're going to do next all

of these types of things keeps you in control of the conversation to take

that conversation where it needs to go to serve the consumer at the highest level

if you can't use assumptive language you're going to have a

very very difficult time either setting appointments over the phone

or getting someone to buy over the phone number six is gaining

agreement you see once you start to really hone in your

sales skills you need to get really good at gaining agreement what is

that that's when you ask a question or you give a statement of value and you simply say to the prospect, does that make sense?

Do you see how that could work?

Fair enough.

Is that unreasonable?

And you gain agreement in such a way where you end

the statement with a question where you know the prospect will agree with you.

That's called gaining agreement.

It's a very powerful strategy and tactic in reverse selling to show the prospect

that you and the prospect are on the same page from a mindset, from a belief standpoint, from a philosophical standpoint,

it shows the prospect, but they sit back and say, wow, you know what?

This guy actually gets it.

This guy actually gets me.

And number seven is removing the prospect's threat of saying yes.

You see, one of the biggest, the hardest things, what we're all in sales to do is to help people make sales, make money, and reach the levels of success that we want.

And getting the prospect to say yes to your product or service is the only way to get there.

And so how do you get more prospects to say yes?

You have to remove the threat.

How do you do that?

You need to have a strong value proposition.

What does that mean?

That means that you remove the risk and the threat

when the prospect commits to do business with you

so you need to come up with things inside your sales business

that removes that threat that could be offering some type of guarantee

that could be offering some type of flexible compensation structure based

on how you perform for the prospect there's all kinds of different ways

and different things that you can come up with

that are very tangible to get the prospect to say yes without having to worry.

You see, the reason why a lot of people have to think it over, have to talk to their spouse, give you some type of smokescreen,

some type of objection is they don't know if they trust you.

They don't know if what you're saying is true.

They don't know if what you're saying is going to help them.

And so you need to create a concrete value proposition to help the consumer believe

that what you're saying is the truth otherwise you would have risk as well

so next head down to the comment section

100

so i can answer all of your questions about your sales business

101

and on your way make sure

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that you download my script book i'll put a link in the description below

103

so there you have it there are my seven tips for phone selling

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if you like this video make sure you hit

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that like button subscribe to my channel thank you so much for watching and i'll see you next time.

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이 레슨의 어휘와 말하기 포인트

이 B2 수준 말하기 레슨은 영상 “PHONE SALES TECHNIQUES THAT CLOSE”을(를) 바탕으로 합니다. 가장 자주 반복되는 단어는 다음과 같습니다: prospect, type, sales, match, selling. 이 영상에는 섀도잉할 문장 105개와 단어 1318개가 있습니다. 말하는 구간의 길이는 8:06입니다. 화자는 분당 약 163단어로, 일상 대화에 가까운 자연스러운 속도로 말합니다. 단어의 89%가 영어에서 가장 많이 쓰이는 3,000단어에 속해 어휘가 쉬운 편입니다.

이 영상의 핵심 어휘

영상에서 가장 어려운 단어 15개를 발음, 뜻과 함께 정리했습니다.

단어	발음	뜻
salesperson 명사		판매원, 점원
objection 명사	/əbˈd͡ʒɛkʃən/	반대, 이의
pivot 명사	/ˈpɪv.ɪt/	피벗
proposition 명사	/ˌpɹɑpəˈzɪʃən/	제안
subscribe 동사	/səbˈskɹaɪb/	구독하다
acknowledge 동사	/əkˈnɑ.lɪd͡ʒ/	승인하다, 인정하다
smokescreen 명사	/ˈsmoʊkˌskɹin/	연막
tonality 명사	/toʊnˈæl.ɪ.ti/	조성
tactic 명사	/ˈtæktɪk/	전술
notification 명사	/ˌnoʊtɪfɪˈkeɪʃn̩/	통지
spouse 명사	/spaʊ̯s/	배우자
flexible 형용사	/ˈflɛk.sɪ.bəl/	유연한
gentleman 명사	/ˈd͡ʒɛn.təl.mən/	신사, 젠틀맨
tactics 명사	/ˈtæktɪks/	전술
uncomfortable 형용사	/ʌnˈkʌm.fɚ.tə.bl̩/	불편하다

영상에 나오는 구동사

단어	발음	뜻
shut up	/ʃʌt ʌp/	시끄러워, 닥쳐

따라 말해 볼 만한 문장

영상에 나오는 짧고 완결된 문장으로, 일상 대화에서 그대로 쓸 수 있습니다:

Do you see how that could work?
How do you do that?
They don't know if what you're saying is true.

주의할 발음

화자는 you're, don't, we're 같은 축약형과 약화된 형태를 30번 사용합니다. 들리는 대로 짧게 발음하세요.

“sh”와 “zh” 소리: objection /əbˈd͡ʒɛkʃən/, proposition /ˌpɹɑpəˈzɪʃən/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
긴 단어 — 강세 위치에 주의: proposition /ˌpɹɑpəˈzɪʃən/, tonality /toʊnˈæl.ɪ.ti/, analytical /ˌæn.əˈlɪt.ɪ.kəl/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/

한국어 화자가 어려워하는 소리:

/f/ — ㅍ(/p/)으로 바꾸지 말고 윗니를 아랫입술에 대기: notification /ˌnoʊtɪfɪˈkeɪʃn̩/, philosophical /ˌfɪl.əˈsɑ.fɪ.kl̩/, flexible /ˈflɛk.sɪ.bəl/, uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/
/z/ — ㅈ이 아니라 성대를 울리는 /s/: proposition /ˌpɹɑpəˈzɪʃən/, unreasonable /ʌnˈɹiːz.(ə)nə.bl̩/

이 영상으로 연습하는 방법

먼저 말하지 않고 영상을 끝까지 듣고 모르는 단어를 적어 둡니다.
0.75배속으로 한 문장씩 섀도잉을 시작하고, 익숙해지면 보통 속도로 돌아갑니다.
자신의 목소리를 녹음해 원본과 비교하고, salesperson, objection, pivot 같은 단어에 특히 주의합니다.

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

섀도잉 방법: 단계별 전체 가이드 읽기 →

쉐도잉 연습: PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7) - 영상으로 영어 말하기 배우기

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