Shadowing Practice: New World đang làm gì để nâng tầm dịch vụ? - Learn English Speaking with Video

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12 sentences
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1
How would you say your positioning for the future of the hotel?
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What we focus on as a team is just small incremental improvements in many different areas to make the experience better.
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And of course, we have financial goals and, you know, really KPIs that we need to hit as a business.
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But when it comes to sort of driving the guest experience.
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And at the end of the day, Guest experience translates into comments and feedback and online reputation.
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That's got to be driven by what we incrementally improve our day to day.
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Sometimes it's as little as changing a menu item or changing the way we present something.
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For example, we've just changed all our in -room water to a Coway water dispenser.
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So you don't have to call anymore for another bottle of water.
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It's really well received by guests.
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So we always look for small opportunities to make the stay experience better.
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Obviously, our ultimate goal is to increase rates and occupancy and be a very well -run business.

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Why Practice Speaking with This Hotel Industry Video?

This video offers a unique chance to practice English in a professional, conversational context—perfect for anyone aiming to improve their business or hospitality communication. The speaker uses natural, everyday language to discuss goals, challenges, and small improvements, making it ideal for english speaking practice. Whether you’re learning to explain processes, talk about customer experience, or discuss business metrics, this dialogue mirrors real-world interactions. Plus, its steady pace and clear pronunciation make it a great fit for the shadowing technique: repeat phrases aloud as you listen to build fluency and rhythm.

Grammar & Expressions in Context

Let’s break down key phrases to boost your speaking skills:

  • "incremental improvements": This phrase, meaning small, steady changes, is common in business. Practice saying it to sound more professional: "We focus on incremental improvements to our services."
  • "translates into": Use this to connect actions to results. Example: "Good customer service translates into positive reviews."
  • "at the end of the day": A casual way to emphasize a key point. Try: "At the end of the day, guest satisfaction is our top priority."
  • "as little as": Use to highlight small actions. Say: "We can improve the experience as little as changing a menu item."

These structures will help you sound more natural in both formal and informal settings—perfect for shadow speech practice.

Common Pronunciation Traps

Notice these tricky words to refine your accent:

  • "incremental": Stress the second syllable: "in-CRE-ment-al" (not "IN-cre-ment-al"). Misplacing the stress can make it hard to understand.
  • "KPIs": This acronym (Key Performance Indicators) is pronounced "kay-pee-eyes," not "kips" or "kay-pis."
  • "dispenser": The "s" sounds like a "z": "di-SPEN-zer." Avoid pronouncing it as "di-SPENS-er."

Practice these with the shadowspeaks method: pause the video, repeat the word, then play it back to compare. Over time, you’ll master these nuances and speak more clearly.

Grammar in this video

The structures the speaker uses most, with the exact words from the video:

StructureIn the video
Present perfect have/has + past participle — a past action that still matters nowwe've just changed
Passive voice be + past participle — the focus is on what happens, not who does itbe driven

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →