Shadowing Practice: Sales Call example 1 - Learn English Speaking with Video
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1
Thank you for calling Nissan, my name is Lauren, can I have your name?
2
Yeah, my name is John Smith.
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Thank you John, how can I help you?
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I was just calling about to see how much it would cost to update the map in my car.
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I'd be happy to help you with that today.
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Did you receive a mailer from us?
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I did, do you need the customer number?
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Yes please.
9
Okay.
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It's 15243.
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Thank you.
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And the year -making model of your vehicle?
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Yeah.
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I have a 2009 Nissan Altima.
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Oh, nice car.
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Yeah.
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Thank you.
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We really enjoy it.
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Okay.
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I think I found your profile here.
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Can I have you verify your address and phone number, please?
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Yes.
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It's 1255 North Research Way.
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That's in Orem, Utah 84097.
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And my phone number is A01 -431 -1000.
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Thanks, John.
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I located your information.
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The newest version we have available for your vehicle is version 7 .7, which was released in March of 2012.
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The price of the new map is $99 plus shipping and tax.
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Let me go ahead and set up this order for you.
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Well, can we wait just a second?
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I'm not really sure if I can afford it right now.
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All right.
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Well, here are a few reasons to consider purchasing today.
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It looks as though you haven't updated your vehicle for three years, so that would be the equivalent of getting three years' worth of updates for the price of one.
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Oh, okay.
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In addition, special offers like the current promotion don't come around too often.
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I would definitely recommend taking advantage of the extra $50 off before it expires.
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Yeah, that does sound pretty good.
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If I set this order up for you now, it'll ship out today and for $50 less.
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Do you have your credit card handy?
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And I can place this order for you now.
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Yeah.
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Let's go ahead and use a visa.
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My number is .
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Vocabulary and speaking notes for this lesson
This video has 45 sentences and 317 words to shadow. The speech runs for 1:51. The speaker talks at a natural 171 words per minute, close to everyday conversation. 88% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| promotion noun | /pɹəˈmoʊʃn̩/ | An advancement in rank or position. |
| visa noun | /ˈviːzə/ | A permit to enter and leave a country, normally issued by the authorities of the country to be visited. |
| locate verb | /ˈloʊˌkeɪt/ | To place; to set in a particular spot or position. |
| verify verb | /ˈvɛɹɪfaɪ/ | To substantiate or prove the truth of something. |
| expire verb | /ɪkˈspaɪə(ɹ)/ | To die. |
| mailer noun | /ˈmeɪlɚ/ | One who sends mail. |
| update noun | /ˈʌp.deɪt/ | An additional piece of information, an addition to existing information. |
| customer noun | /ˈkʌs.tə.mə/ | A person or company who purchases or receives a product or service from a business or merchant or intends to do so. |
| recommend verb | /ˌɹɛkəˈmɛnd/ | To bestow commendation on; to represent favorably; to suggest, endorse or encourage as an appropriate choice. |
| afford verb | /əˈfoɹd/ | To incur, stand, or bear without serious detriment, as an act which might under other circumstances be injurious; (usually after an expression of ability, as… |
| equivalent adjective | /ɪˈkwɪvələnt/ | Similar or identical in value, meaning or effect; virtually equal. |
| vehicle noun | /ˈvi.ə.kəl/ | A conveyance: a spacious device for carrying or transporting substances, objects, people or animals. |
| ship noun | /ˈʃɪp/ | A water-borne vessel generally larger than a boat. |
| credit noun | /ˈkɹɛdɪt/ | Reliance on the truth of something said or done; faith; trust. |
| consider verb | /kənˈsɪd.ə/ | To think about seriously. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| go ahead verb | /ˌɡoʊ əˈhɛd/ | To proceed with; to begin. |
| come around verb | /kʌ.məˈɹaʊnd/ | To change one's mind, especially to begin to agree or appreciate what one was reluctant to accept at first. |
| set up verb | /ˌsɛt ˈʌp/ | To make ready for use. |
Pronunciation to watch
The speaker uses 5 contractions and reduced forms, such as don't, haven't, I'd. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: promotion /pɹəˈmoʊʃn̩/, ship /ˈʃɪp/
- Long words — get the stress right: equivalent /ɪˈkwɪvələnt/, definitely /ˈdɛf.ɪ.nɪt.li/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like promotion, visa, locate.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.